I have nothing but good things to say about the guys who take care of issues in our apartment. Hector & Keaton always do a great job taking care of work orders we have and are very genuine. Thanks guys! We appreciate y'all! read more

Good help is hard to come by. Second time renewing with Broadstone, rolling into our 4th year at this complex. I continue to choose this complex over all the other ones on one sole reason - competency. Toi is the best of the best of all the leasing agents we've worked with. She has her ducks in a row, T's crossed, and I's dotted. Paperwork? Always done right and properly. Having paperwork done properly is such a hard and common occurrence among most leasing agents these days, but Toi gets it right the first time. She's always looking out for me. She's always making sure I love the unit I'm moving into before I make the commitment and move in on time. Toi really doesn't have to, but she does it anyways. I always ask for Toi because she has my complete trust and faith, knowing that I'm in good hands. There's a lot of pretty neighborhoods nearby but the facade and the newness wears off fast when things are not working the way you want it. The last thing you'd want is someone who says they'll do something, but they won't. Toi gets things done. Highly recommended for a stress free experience. read more

Broadstone Arden is such a great option for both young professionals and families--it really strikes that balance between feeling lively and still comfortable to come home to. The community has tons of amenities, which makes it easy to stay active, social, and relaxed without needing to leave the property. One thing that really stood out during our visit was the leasing office team--they were incredibly warm, welcoming, and genuinely hospitable. It didn't feel transactional at all, which made a big difference in how we experienced the property. The only downside is that parking can be a bit tough at times. That said, there's additional parking at the park across the street, and it's only about a 5-minute walk, so it's definitely manageable. Overall, it's a well-rounded, thoughtfully designed community that feels like it was made for real life--not just looks. read more

Broadstone Arden - Apartments Near Me - Santa Ana, California

Poor resident parking services. They got my car towed because it was parked in a wrong spot instead of calling me to remove it. Had to pay $650 to the towing company to retrieve it. Predatory practice as car towing doesn't cost more than $250. They may be getting a cut out of the deal. Very disappointing for a premium, supposedly upscale resident community. read more

Rochelle and Toi provided amazing service, making the move in process easier than any one I've had in the past!

Jeremy came by this morning to fulfill a maintenance request. Quick 3min stop and all yo problems gone. Water dispenser fixed. Water filter replaced. Kitchen cabinet door fixed. Dude's friendly and efficient. read more

Broadstone Arden - Water dispenser - Apartments Near Me - Santa Ana, California

Not every apartment complex is perfect but having a team that tries to support your needs is key. Every complex you go to will have noisy neighbors, weirdos, etc... Even though I hate my noisy neighbors above me, with their elephant feet, Joshua Lak always goes above and beyond to try to send them a friendly reminder and even he reaches out to me to check in here and there which I appreciate. Very kind and truly cares about the residents living here. I also want to say the same about my girl Adrianna but sadly I think she recently left. I recently moved units as well because of a pest issue... firebrats were invading my home. However, Tanya, the GM, made my move seamless and I'm happy where I am right now, minus the occasional Jumanji episode above me. Love the monthly community events that this community throws. It's super fun and the food and set up is always great. This makes it feel like home and you get to mingle with other residents. So far so good! Will update in six months! read more

I had a great experience working with Toi Fleming at Park & Paseo! She was incredibly friendly, professional, and patient throughout the entire process. She took the time to answer all of our questions, explained everything clearly, and made the whole experience easy and stress-free. We really appreciated how welcoming and helpful she was. If you're looking for an apartment at Park & Paseo, I definitely recommend asking for Toi. Thank you so much for all your help! read more

Keaton has been incredibly helpful in continuously fixing any repairs in a timely manner. Keaton is an asset to the property and we are very thankful for all of his help! read more

Love being a resident here and the monthly events are always super nice! Shout out to Vanessa and Blanca who always respond quickly and answer with a smile. Best apartment community we've ever lived at Avatar is great for the weekends but I also always appreciate the free coffee machine for residents read more

Broadstone Arden - Coffee machine for residents - Apartments Near Me - Santa Ana, California

Since February nothing has been fixed this isn't including the broken salt room and massage chairs also have been broken for 3 plus months read more

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Jeremy was great! He helped us replace our lightbulbs quickly. He was professional,friendly,and made the whole process easy! Highly recommend his service! read more

Jeremy S did a great job at fixing the dishwasher in my unit. He was super fast and professional. Great service!

I had the pleasure of working with Rechelle, the leasing agent at Park and Paseo, and she was absolutely phenomenal! Rechelle was incredibly informative and went above and beyond to ensure we had all the information we needed throughout the leasing process. Her professionalism, attention to detail, and genuine care made the entire experience smooth and stress-free. I highly recommend Rechelle to anyone looking for an exceptional leasing agent! read more

Hector did a fantastic job fixing our washer! He quickly identified the problem and had it resolved in under 30 minutes. Thank you, Hector!

Our unit lost power in the kitchen and it's taking days to resolve. We had to plug an extension cord from the fridge across to the other side to keep our food from spoiling, and no use of kitchen appliances. I've been in contact everyday but still nothing. Not sure what other options I have, so here I am. Day 1: we will send someone asap Day 2: someone will be there before the end of the day Day 3: our supervisor is working on it. Now we are on Day 4. You can check my account and see that I only leave positive reviews. This is my first of this kind. This is not a review of the apt, the community, or the staff in general... just of this current incident. read more

I had put in a few requests in through my resident experience app. To my surprise it was taken care of just a couple hours later. Keaton came to do the repairs and was accommodating to my timing issue, he finished very quickly and was so understanding, he was amazing!! read more

Save yourself from getting scammed and please don't tour here. This place is all smoke and mirrors to get you to pay luxury prices for a poorly run apartment building. Management threw a "Rooftop pool grand opening party" and the jacuzzi was still broken and not heated even after the rooftop was under closed construction for 5 months. Shows how out of touch with reality management really is. Also the big screen tv by the pool is even more broken than ever and still hasn't been fixed in just about 2 years. Guest parking? Nope, cars are left abandoned in the same space for months without being towed. They just invested in installing a ton of extremely aggressive speed bumps throughout ALL floors of the parking garage. It already took long enough to drive up and down if you live on a higher floor. Now I see even more residents parking in guest parking spaces which means it's an even more common occurrence for your guests to find zero parking. Your hard earned money is 100% much better spent elsewhere! read more

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March 2025 update - this has been a great spot! Very happy with it. We had zero issues within our apartment. The high touch point finishes (ie faucets, handles, soft close drawers) are great quality. Nothing has broken or had problems. Feels extremely safe - security is always around. Really quiet, no issues with loud neighbors. I was concerned being so close to the airport, but the windows have double seals and I don't even notice them. Downsides: It's can be pretty tough to get ahold of resident services, and I've had 2 packages stolen from the mailroom. Twice they've done repairs at the pool and gym and they end up being closed for months, which is a bummer. I've still really enjoyed living here though, and wouldn't let these things deter me. Daily life is great. read more

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Park and Paseo is nice-ish! After living here for about a year and a half, and then moving away, I realize that it was equally as good as it was bad..... Just to be clear, you can only use the amenities within your own building. I'd say about 50% of the time at least one of the amenities are broken and not working. And when they do break, resident services are extremely slow to fix it. They will not deduct the price of your rent, even if a critical amenity is not working such as the gym or the pool. (Yes this has happened.) Atlas building has hot water issues frequently... when the hot water wasn't working for one entire week out of the month, they only deducted $100 from my friend's monthly rent. Additionally, there was some turnover in the resident services office.... apparently the extremely rude worker was fired, but I'm gone so I'm not too sure. Some people in resident services were really nice and helpful and others were rude as f***. They have food trucks almost nightly, which I loved at first until I got food poisoning too often from them. Some are really good. some are bad. There's a minor cockroach and fly problem .... The complex is pretty decent about abating the issue.... but it's an apartment complex. A lot of the neighbors are fucking filthy and attract cockroaches. People leave their trash all over the trash room and can't even make it in the shoot. But the cleaning service has come every day (not holidays). The cleaning crew is amazing. The groundskeepers are amazing. New security is mehhh... Not too friendly, but they do keep the complex free of transient individuals. I liked the former security guards before because I genuinely felt safe. The new guard guards make me feel uncomfortable as a woman. Also packages still get stolen. The complex is really serious about towing now so there's a high likelihood that your own car will get towed (I was towed twice). When you move out, they try to nickel and dime you for ordinary wear and tear. If you look at the picture attached to this review , that is not me that is another resident that felt so passionately he sat at the central park every weekend with that sign. tldr: only live here if you can get a cheap price on rent. It's not really a luxury community.... kind of like a quasi luxury community, but still decently nice. read more

Broadstone Arden - Another neighbor feels the same way. So strongly he made a sign - Apartments Near Me - Santa Ana, California

This review is for my experience with Josh from resident services. Josh has always done an amazing job facilitating any and all requests. He consistently goes out of his way to find the best solutions to suit our needs and truly makes living at Broadstone a pleasure. read more

I stopped by resident services with a few questions and Carlie was super helpful! I really appreciated it!

I've had quite a few problems at this apartment, but Toi has been the quickest and most effective at helping me out. When I first applied to this apartment three years ago, I had a problem with the leasing staff and after a lot of back and forth, I was directed to Toi and she was immediately able to resolve the issue for me. During the three years that I've lived here, I've had two issues that needed to be resolved, and my issue with the resident services office is that they take forever to take action when an issue is brought up with them. I'm not sure if it's due to the high turnover rate of the employees or if they're all too cautious about taking action, but one issue took 10 months to resolve even after over 100+ files documenting the issue. The second issue was going over 6 months to resolve, then I brought the issue to Toi. She was able to fix the problem immediately. I really appreciate how she speaks with confidence but also follows through with her words. I really hope she is compensated well for her work because it is truly rare these days to meet someone who is competent and is actually good at their job. The one other thing I would like to highlight is that the maintenance staff has been consistently great at what they do and super responsive. read more

Jeremy S on the maintenance team has been great. He's very thorough when completing the work order and always asks if there's anything else he can do to help read more

We've had a great experience here so far. The community is beautiful, shops are a plus and the he maintenance guy was great. Simon in resident services has been responsive and eager to help. Hoping to see some change with guest parking, as it's nearly impossible for visitors on the weekend. read more

Jeremy S. was great! I was on the way out the apartment and he was able to get the job done within 5 minutes!

Jeremy S was super professional, helpful and had a great attitude when helping me unclog my bathtub! Thank you very much!

My maintenance technician Keaton came by today to do some plumbing maintenance and door lock service and had me fixed up NICE and QUICK and CLEAN! Thank you Keaton read more

Jeremy from maintenance has been extremely helpful and has provided exceptional service, happy to get a quick response from the support staff. read more

Toy was absolutely wonderful to work with at Broadstone Arden. She went above and beyond to help us secure our dream apartment when we moved in, and made the entire process smooth and welcoming. There were a couple small things that needed to be tweaked after move-in, and Jeremy Smith and Marco Tostado came right in and took care of everything quickly and professionally. I'm very grateful for the great service from the whole team--thank you for making our new home such a great experience! read more

Broadstone Arden - Pool is STUNNING!! - Apartments Near Me - Santa Ana, California

This leasing office is slower than the California DMV & is holding my deposit. I had to follow up with them multiple times about the unit I toured, the leasing office seemed to have no interest in doing any kind of work. I submitted every document they asked for in a timely matter, paid the deposit, & on top of that was making their life easier as resident eager to move in! Easy sale for them. But after nearly two weeks of nothing, I decided to move into another complex that's competently managed. After requesting my deposit be refunded, I still haven't received anything! Not surprising. I hope Broadstone can find a competent team that knows how to lease an apartment & refunds my deposit. read more

Since Adriana is not working here any longer I am getting results when something is not working or any answer I need to an issue I'm having. Vanessa Martinez and Joshua Lak are most helpful and professional. read more

Jermery smiths Always extremely helpful and respectful he has helped me countless times for things i needed and he always got it fixed and even told me things in my apartment that i needed replaced that i didn't even know! Thank you so much and i much appreciated for Jermery read more

Shout to Ronaldo the maintenance guy did everything in one trip fixed everything thank you

I had such a great experience touring and leasing at Broadstone Arden thanks to Toye. She went above and beyond to make sure I understood all my options and felt comfortable every step of the way. Her communication was excellent, and she was always friendly, patient, and professional. Toye truly cares about residents and it shows in the way she handles everything. Broadstone Arden is lucky to have her! read more

Thank you Rachelle for your help and working with me to tour the place which is amazing! If ur looking for a place to call home with an elevated feel of luxury please talk to Rachelle. read more

i hate it here. i can't wait to move. i've lived in 4 complexes and although this is by far the most luxe one ive lived in, it's by far and beyond the worst. i. can't. wait. to. move! edit: every single groundskeeper is amazingly sweet and i love them all SO much. they always pet my dog and give him love. i also love luis from the maintenance team. he's a really good dude! that's the only reason i gave two stars read more

Broadstone Arden - Apartments Near Me - Santa Ana, California

What a strong start so far. Been living here for only a week & our washing machine has mold from previous tenants, but then Broadstone tries to blame us?! EXCUSE ME?! After 4 days of living here, we ran the washer before loading our clothes in for the first time & noticed a bad stench - like, rotten egg kind of smell. Checked every crevice inside the washer & MOLD all over the inside of the rubber lining. Reported it to the office & they hit us back with it's our responsibility to clean it up because it falls under cleanliness maintenance. Excuse me, but I don't think we caused this mold having never used the washer before! & we also found a rag stuck inside the rubber lining! After receiving that email, we went down to talk to them in person explaining our problem. Employee says she'll message the staff about it, but we haven't heard back since. Called them today, & still nothing. Still have yet to wash any laundry here.... read more

Carlie always goes adobe and beyond. I was in a tight deadline and my printer broke down and she came to rescue. She was able to help me and as always with a great positive attitude. Horacio Arden read more

The rooftop pool at Broadstone Arden is a true highlight. It is the perfect place to relax, enjoy the view, or spend time with friends. The building has a stylish atmosphere and the amenities create a good balance of work and play. Toi has been incredibly helpful and always makes sure residents feel supported. read more