Great and outstanding service from Silvia! When it comes to providing assistance and resolving issues, she is the person to contact. I would rate her 10 stars if that were an option on this app! Thank you, Silvia, for helping us navigate the situation with my apartment. Your professionalism, responsiveness, and support were truly appreciated. read more

The maintenance staff are doing a great job - yesterday I had to ask for help from Joe - for moving a dishwasher due to emergency situation and he helped with courteous/positive attitude. He is great in solving the problem. read more

I had a very disappointing experience with the leasing office managing Windwood Knoll, Windwood Glen, and Deerfields. Jessica Brunner and Jorge Horta were consistently slow to respond, unprofessional in their communication, and often dismissive of legitimate concerns. Simple requests took far longer than they should have, and there was little sense of accountability or urgency. If you need assistance, good luck getting anything done in a timely manner. Based on my experience, the level of customer service and resident support falls well below expectations. read more

Loved living here for two years with no issues! Maintenance was super helpful always!

Once again great service and very fast response times to any tickets. Jose came by today to replace the lights in the Kitchen. One had gone out a while ago and we were using just one but it finally went out making the Kitchen very dark. Submitted a ticket a couple hours ago and before lunch time Jose came over with a smile and new light bulbs. He promptly replaced them and then made sure everything we needed was good and let us know if we need anything just to ask. I really appreciate all of the help I get from Jose and the rest of the maintenance team here at the complex. Thank you again! read more

Windwood Glen Apartment Homes - New Kitchen Light Bulbs - Apartments Near Me - Irvine, California

Unbelivable service maintaince! Jose is always so friendly and on time. We had a major drain clog in the bathroom and he really put in a ton of effort to fix it quickly. Thank you Jose, id give 10 stars if it was an option! read more

This is a review specifically for maintenance. Requests are done through an app and it's easy to state the issue and set up an appointment. Maintenance is prompt and on time based on scheduled appointments. They are polite and respectful of residence, taking the time to fix an issue and explain solves for what they're doing. read more

Let me start by saying if I could rate the maintenance staff separately I would give them 5 stars. But I give the office staff 2 starts. More like 1 star actually but I'll throw them a bone. We just recently moved out and we got our final account statement and they tried to charged us almost $900.00 in damages that were noted as damaged before we moved in. I manage apartments so I know how it works. I would NEVER work for the Irvine company. When I called the office about the $900 in charges they stated they would reverse it and resend our final account statement and haven't yet. In fact I have emailed 4 times with no response. Legally they have to refund us within 21 days from move out and it's passed that now so they'll be hearing from our attorney that I work with. No sign of a check or even statement in the mail. Moving on to the apartments themselves. They have major issues with roaches (water bugs) but still. We lived in an upstairs unit so we didn't see them inside much, but they were everywhere outside and neighbors who lives downstairs has stated how many they see inside. And they're clean people!! In the 2 years we lived there the office has never had any resident events but they close at least once per month for staff events. Go figure. Rent is too high for what they offer. Parking sucks as well. With a 3 bedroom you only get 1 covered space and they do parking lot repairs every time I turn around. The laundry rooms were dirty since the porter wasn't around anymore. I stopped seeing the amazing porter and started see 2 women casually walking around on their phones mostly. I literally saw one of the women standing outside my bedroom window scrolling on her phone for 25 minutes. And she didn't look like she was on a break. The price of laundry keeps going up yet the machines are constantly broken. If you're reading reviews note how most of them are about maintenance because the office sucks!! I hope you look elsewhere and not waste your money here. Mr. Jose (maintenance) is the absolute best thing about these apartments. He's truly genuine and really shows he cares. Thank you Mr. Jose for all you did for the community. I wish I had an opening for him at my property because I would hire him in a heartbeat. read more

We've been here for nearly 10 years and have seen many maintenance crews come and go (most had been good we thought). When I say the current crew is, by leaps and bounds, the best team that has been here...I mean just that. It starts at the head and Mr. Gilbert is an amazing maintenance manager with a crew that is second to none. Mr. Gilbert, Mr. Jose, and Mr. Gavino ensure tickets are completed in a timely manner, common areas are kept tidy, and go above and beyond to do regular maintenance that we'd never had done before (and wouldn't have known needed to be done). We are so appreciative of this team and hope they feel that appreciation. Thank you Mr. Gilbert, Mr. Jose, and Mr. Gavino! read more

DO NOT RENT HERE. The office staff is by far the worst I've ever experienced. I drove 1,200+ miles to move here from another state, and upon arrival I discovered I was never sent the move in email with important information on how to come prepared to sign my lease. (thanks Jessica!) Thankfully we were able to still move in the same night. Several emails went unanswered for up to a week until I went into the office and addressed this issue. My children were called racial slurs and vulgar names by another child of a tenant and instead of the office handling this TENANT issue, I was told to call the police and nothing further was done by the office. I've had many issues with my rent. I've had a form be lost THREE different times which prevented me from paying rent on time. Be sure not to call the office staff out on their lack of communication and lack of professionalism because then you'll be on their "shit list" and treat you completely different than other tenants. Tenants they actually like are able to enjoy the coffee they give out to residents.(petty, right?) The only things this apartment community has going for it is their amazing maintenance guys. Other than that, the office staff Zach (who was transferred from another property due to his horrible attitude) Jessica, and the main manager Tim are a reason NOT to rent here. I've only been here since June 2023 and I'm ready to go! Don't get me started on the units themselves! The paint is so cheap you can't even touch the walls without leaving a mark so your walls will constantly look dirty! I'm going on day two of no heat (with three kids). They're charging $3800 + for units that haven't been upgraded in God knows how long. And The outlets in my kitchen constantly go out in the middle of using any appliances or using the heater they've provided due to my heat being out. I've had to flip a switch in the breaker box over 5 times in the last day just to resume making breakfast due to the electricity randomly turning off in the middle of cooking. This apartment complex is supposed to be smoke free but I constantly see tenants in the parking lot smoking cigarettes, the smell of cigarette smoke comes into my apartment due to a close neighbor smoking either in their unit or on their balcony and every morning it reeks of weed smoke right around my unit. I have a rare heart condition and any smoke can be pretty detrimental to my health. This place SUCKS. We are counting down the days we can run far away from this sh*t hole and it's sh*tty office staff. read more

Want to give a major shout out to Christopher from maintenance!!!!! I appreciate his work ethic. Thank you Christopher for your great work! He also answered every question I had. Was very friendly to my children and worked around them with ease and handled everything with good efficient results. 5 stars for maintenance. Smile a goes mile!! read more

Mauricio in the maintenance team is truly the best. He always acknowledged us when he sees us around the complex and ask us how our day is going. Mauricio is great guy. We had a issue with our dishwasher he came in and fixed it right away. The whole maintenance team is really good. read more

The apartments are nice they just updated the pool area but you have to go online to book a time and can't do same day. Only will let you go once a week. Nobody at the pool but can't go. Been working hard to pay for rent would be nice to sit in the jacuzzi and just relax read more

Windwood Glen Apartment Homes - Apartments Near Me - Irvine, California

Love how quickly and professional the maintenance staff is. Jose is always on top of things and knows how to fix anything and everything. When I put in a request its usually done the same day or within 24 hours. read more

I can't say thank you enough to the maintenance team (and the office staff) here at Windwood Glen. Every time there's a request for maintenance, Jose shows up and quickly fixes the problem. The other day our refrigerator wasn't working properly. So I called for maintenance and Jose and Alex showed up and changed the motor quickly, to fix the problem. They are professionals and I really appreciate the friendliness and hard work that they do. Kudos guys and keep up the good work. read more

Hello, my name is Odessa and I submitted an inquiry about the Apartments for Windwood Glen Apartment Homes back in January 2023. Kelsey Tredwell explained the steps and process with excellence. In addition, she collaborated with the onsite property managers who needed assistance with specific details and changes for my housing needs. She is an amazing go-to person for a streamlined experience, with the Irvine Company. The property is well kept, from the Jacuzzi, Pool, and the apartment homes as a whole! Kelsey Tredwell Leasing Consultant II Irvine Company she will help you from start to Finish! Huntington Beach read more

MAURICO!!! This guy is the best and the most efficient! I made a complaint with Joey (who also was the best) regarding my stove taking forever to heat up and it being a little rocky. Joey our in a same day and MAURICO was amazing at getting the job done! These 2 by far are the reason why I'm still interested in my choice to move to Irvine. Thank you! read more

Windwood Glen Apartment Homes - My lovely new stove!!! Thanks MAURICO! - Apartments Near Me - Irvine, California

been living here for almost 1.5 years now with roommates and i absolutely love the management and service teams here! Kenny helped us at the very beginning, aiding us with leasing forms, answering our questions, and providing pictures before moving in. Joey checked in with us for maintenance requests, which goes to show that they want to make sure everything is suitable for your living environment. windwood also completes maintenance requests (both large and small requests) very speedily. Mauricio responded to a request to fix a fridge within an hour i called in that the fridge wasn't working. even the service worker that you may see in the laundry facility or near the landscape (i never got his name) is very friendly. highly recommend this place to live! read more

After living 30 years San Francisco we decided to move Irvine CA. This was a big and a very emotional decision for me. Our dog which our precious family member had 2 surgeries end of last year in Irvine. He still needs follow ups so all of i decided to move Irvine. I never lived in So Cal but my preference was to move Irvine by the Pet facility. Honestly I was not mentally happy and prepared for moving. We made a long list for apartment hunting on 2 Sunday before moving and start driving. Our first stop was WinWood Glen and we walked in to the leasing office. That's where we met Brennan I think he is a property manager and he was extremely kind and understanding. He explain about the town and so many things also surprisingly he was patiently answering all my questions. Trust me he made us feel like home and just because of his welcome and kindness we decided to fill the application. After 2 weeks we moved here management has been so helpful with everything, even got email that if we need any help let the office know. Since last month I been to the office for few concerns and Ms Rina beautiful smile face willing to help and solving issues right away. Yesterday I call for maintenance to fix the bathroom lock and Izac came (such a nice hardworking person) and fix all the issues today. Oh forgot to mention on my apartment hunting list I only saw this place. I honestly believe it's the people who makes home, I could've find bigger better or cheaper place but I rather live among the good people where I feel comfortable and feel safe. WinWood Glen community is beautiful I made new friends and Baadshah puppy met new friends too. Thank You Brennon and Rina. Stay blessed! Thank you God read more

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I've been living at Windwood for a little over 8 years and maintenance has always been pretty responsive, but want want to shout out the team right now. Alex and Jose are really on top of it! I've had minor upkeep needed in my unit and they always are fast and efficient! Recently we had a nasty water leak and they were able to find the source of the problem and quickly got that taken care of for us, truly thankful for them! read more

I love the management here especially Malik who made the whole moving process for us very easy and smooth. He is a really nice and friendly guy. I really appreciate his attitude and timely manner response. Below are my pros and cons so far. Pros: 1) Enough parking 2) Very quite neighborhood 3) Lots of storage, decent size living room & nice balcony 4) Closet mirrors 5) Great management Cons: 1) I only have one. Bedrooms are next to each other with thin walls. I can hear my roommate talking on the phone in the other room. It sucks for us as both I and my roommate have TV's in the bedroom. It gets a little loud. This is just one down side that's why i am giving 4 stars. Overall great experience so far!!!! read more

Thank you Jose from maintenance! Fast response time and got it done quick! Had a laugh about the sliding door story on how it happened, it made my day. thank you again! read more

Malik is so good ! He is a humble buy and very kindly. We like to live here so sure. read more

Five stars for the maintenance team here at windwood glen! Today Mauricio came in to trouble shoot my heater issues. I set an appointment, he arrived on time with a great attitude. He quickly unclogged my drain, replaced my light bulbs and completely fixed my heater. In the past he has replaced my blinds too. He's very kind and gets the job done well! Why I put 3 stars not 5 is because parking is a nightmare here. I come home at 10 or later most nights and there are no spots available. Zero. How parking works here is for a two bedroom, you have two spots. One assigned that is under a car port and one that has a parking permit for any uncovered spot. Upon leasing I was explained that there were plenty of permit required spots available due to that policy. There is an extremely limited amount of guest parking here so most just park anywhere knowing it isn't enforced here (though they'll bs you and say there is patrol) This is beyond frustrating when after a long day you just want to get home. Living here is sitting waiting for a spot to open up or parking on the street cause you're over waiting. After speaking to lovely Rena upfront she reassured me they are working on it and I hope that's the case but I see no change. Here's a review saying tenants are frustrated. read more

Moved into apartment and it was supposed to be clean and ready, but there was paint spilled on the patio cement, fence and patio walls, the screen door was an inch too short - a mouse could run under. The dishwasher was new, but so cheap that it doesn't dry the dishes, and there was water damage on the master bathroom walls - they said it was repaired, just poorly finished. The outlet covers were upside down so you couldn't plug anything in. There is more, but I don't have room to write it all here. We have been in the apartment 6 months now and there is mold growing on the master bedroom and bathroom walls; our oven doesn't work anymore (we've waited 3 weeks for a new one) The master bathroom doesn't have hot water, our home (and two of our neighbor's homes) gets infested with ants every time the weather is over 80° - there is so many ants they even built a nest in a 6" house plant - I watered it and hundreds crawled out all over the kitchen counter. Everything they repair is half-assed. They paint over kitchen tiles instead of cleaning the grout, they re-caulk bathroom fixtures instead of cleaning, and paint over mold instead of repairing it. As soon as our lease is up we will drive away so fast there will be skidmarks. read more

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The maintenance team really does a great job, especially Jose who always goes above and beyond to address any issues we have. Thank you Jose! read more

Mauricio was incredible! He always greeted me with a smile and got any maintenance requests done quickly and correctly! I have no complaints about Windwood Glen, except maybe the parking is terrible past 9pm but I appreciate the staff. read more

maintenance here is great! responds fast and does good work. i really like how easy it is to put in a work order through the app!

Our garbage disposal began leaking and we made a service call. Fernando, the Service Manager, replied within an hour. He was super helpful, very personable, and solved our problem right away! He has a level of customer service that I have never seen in a management company. He even wore his shoe covers without me having to ask. We have been here less than a year and we are absolutely thrilled with Windwood. It is employees like Fernando that makes all the difference in the world. Thank you Fernando - you freaking rock! read more

I just clicked "add review" to make a review about the great Mauricio and realized I still had a drafted review from when I first moved in! (See below). I am lucky enough to not need many repairs in my apartment so I usually see Mauricio around the complex on his way to another job and he always has such a great attitude. Today he fixed my cabinets. He was professional like always, and he fixed them in no time! He was amazing then and he's still amazing now :) Drafted review: I love it here! Mauricio is at the top of the list when it comes to great service. I placed a maintenance request because I thought my outlet was messed up but Mauricio not only found the root cause of the issue (the light switch was messed up) he replaced the outlet because it was a little wonky as well. But it's not just great service. He consistently has a smile on his face and is always in a good mood. He has been one of my favorites since I started living here. read more

At Windwood Glen Mauricio is always here to fix our problems. He is the perfect guy for maintenance and always has a great attitude. 5 star for Mauricio! Hands down the best maintenance guy here. Thank you for all you do. Jose and Angelica read more

Mauricio is the BEST!! He is always in a great mood and smiling whenever my kids and I see him around out community. He always stops what he is doing to say hi to us with a big warm smile. He always responds super quick to work orders and does an excellent job. He's one of the best parts about living in Windwood Glen and is a star employee! read more

I've been living in Windwood Glen Aparment since 2018. From the very beginning, this place fulfills all of our needs and try their best to help. Especially, when you request a maintenance, they're ready to fix the problems. I really wanted to mention that our maintenance technician Mauricio, always greet us with the brightest smile and he is professional. Everytime I request any repairs or replacements, he fixes quickly and never disappoints me. I could tell that he enjoys what he's doing as a technician, and he knows how to make others happy. I'm glad we have awesome staff members here at Windwood Glen. Please keep it up! read more

My experience in apartment hunting was made incredibly easy with the help of Malik. He definitely went beyond my expectations to answer all my questions & walked me through to make the application process quick and efficient. Also these apartments are spacious & affordable compared to other neighborhoods in Irvine! read more

While the actual apartments are comfortable with fairly new and improved features, there are are/were several drawbacks that really made me lose faith in this community. 1. The community: I've lived in Parkwest before but there are definitely noisy neighbors here. Occasional screaming children, loitering teens etc. *i've seen the Irvine Police come by before also for some domestic issues D: 2. Parking: When we were considering moving here, one of the managers explained that parking was "generous" and never an issue. He gave us two parking permits (since we have 3 cars) but now they are starting "watch" the parking and enforce stricter regulations. 3. The "new" laundry facility has been completed but it was previously vandalized and a hangout spot for the teens. They fixed this now by having us use the pool key to get in but a washer broke on me for two loads of laundry and they never reimbursed me even though they said they would. 4. Our hot water stopped working 3 days in a single week. They did some kind of quick fix which again broke the next day and they had to replace the part. ALSO the maintenance guy was kind of creepy and asked me what my halloween plans were. He then asked me where I was from. I said California. He said "oh no I mean like your parents...what country?" Seriously? 5. Most importantly, there is a SERIOUS ISSUE of smoking that the management has yet to fix. I know it is out of their control, but our neighbors smoke sifts into our apartment and inhibited the comfort of our own apartment. We can never open our windows and even when they're shut it still gets through- I've had to start using my inhaler again. So if you are a non-smoker like me, i suggest TO LOOK ELSEWHERE. The managers and workers are nice enough but I really do wish they would see through with their actions. I don't think we'll be renewing our lease. read more

Malik was incredibly helpful, not only asked for but sincerely listened to all our needs/concerns and made sure to highlight them during the tour. He showed us a variety of units to make sure we found the perfect fit. He was friendly and respectful and made the whole signing process easy!! read more

I had a horrible experience living at Windwood Glen last year. Granted it wasn't just the management's fault although their incompetence most certainly did not help at all. I suppose that's what I get for choosing a random apartment to live in with random roommates on Facebook, but hey... I was in a bind and I needed a place to live. At first my roommates were cool, but through some weird roommate shuffle we ended up getting a nearly forty year old woman and a late twenties something guy living with us. Us being four college kids. Of course, my parents were the only ones who made enough money to be guarantors. Of course, the management at Windwood Glen failed to mention that the older couple somehow wasn't cleared to be on the lease up until a month before we moved out. Of course, we had to have the older couple from hell who to this day I can't understand wasn't capable of scraping together $700 a month for rent, yet they owned a Wii and had the balls to bring home tons of alcohol. Management also told us that they couldn't ask the freeloaders to leave our place even though they weren't even on the lease; however, I thought they were the ones in the wrong because they failed to tell us that these people weren't even allowed to be on the lease for almost a year. Huge huge big mess. I agree with the other review as well, there's poop everywhere. It's pretty ghetto in terms of Irvine living. I'd have to shut my window a lot because neighboring families would have screaming matches with each other. Oh well, I guess you live and learn... and never let others know that your parents make enough to be the sole guarantors for a bunch of strangers. read more

Horrible apartment complex. Less than 8 months ago, I had one of the worst residential experiences of my college life. Windwood is more expensive than higher quality residencies and ... "ghetto" to put it bluntly. It's dirty, loud, and ill-maintenanced. By dirty, I mean that since dogs and cats are allowed, you find pet feces EVERYWHERE. In your grass, sometimes by your front door. it's disgusting. Someone spray painted furniture outside on the sidewalk and no one ever cleaned up the rainbow of colors left behind. I bet if I went back today, those stains would still be there. The carports are NEVER cleaned. During the summer, gigantic spiders spin their webs right on top of your car. So freaky... By loud, I mean 15+ obnoxious kids all practicing their rap dances in the laundry room, parents screaming racial slurs and profanity at their kids though the walls, windows rattling from the bass and subwoofers of SUVs as they drive by....I'm not kidding about any of this. One woman slapped her baby across the face when I was bringing groceries in from my car. Why did she do that? When it started screaming its head off, she didn't do anything... I heard that baby crying for more than five minutes straight, and even when it was on the other side of the complex. SO LOUD. And the apartments are not taken care of in the least. We had a faulty sliding door in the back. We called about it SEVEN times before we realized no one was ever going to fix it. We had a broken window, never fixed. We were practically driven out by all the invading bugs! There was a rip in one of the canvas awnings over the window of a neighbor. They ended up repaired it themselves! We eventually had to call a professional plumber to fix a clogged drain. No one ever came to fix the air conditioning (we called about this everyday for a month and tried to stop into the office before and after school, but nothing was ever taken care of) so all it did was blow hot air through the apartment during summer. Windwood Glen claims that they are open until 6 (7 on one particular day). If you call between their office hours, 99.9% of the time, no one will answer. 99.9% of the time, no one will return your phone call (even if you leave a message three or more times). 99.8% of the time, no one will be at the office during office hours. They always use the excuse that they are touring the complex when they really aren't...you can peek in through the tinted door and almost always see one large fellow playing around on the computer. If you move into this complex, you will have uncaring leasing office employees, loud and obnoxious neighbors, and no help to fix severe issues making your living conditions poor and unhealthy. You will undoubtedly suffer from pet feces left at your front door, ants invading your pantry through the windows, and clogged or leaky pipes, with no professionals to turn to in order to alleviate these problems. Avoid Windwood Glen Apartment Complex at all costs. read more

Thank you for towing my car and charging me excessive damages upon move-out. Way too much construction, jack up rent prices from year to year. Parking is decent. It's spacious and it's underrated considering that it's relatively economical. But again, they charge way too excessive amounts on move-out. #underconstructionindefinitely read more

Just moved into WIndwood Glen a couple months ago and so far I love it! I think they just renovated the kitchens so everything is brand new! They let you choose a color and 2 accent walls before you move in so we had two of our walls painted a dark maroon/burgundy color :) CUTE! and well worth the price! We live in a three bedroom and all three bedrooms are pretty much the same size.. the master just has a bigger closet and a little extra space that could fit a desk... It's quiet in our area, for the most part... and it's right across the street from Culver Plaza: ranch 99, tea station, gas station, 24 hour, and a bunch of other stufffff :) I haven't seen pieces of shit everywhere, thank God. And I don't think it's ghetto at all? I love my new home :) read more