Jose Luis does an amazing job keeping the outside of our apartment community clean and welcoming!…read moreHe hoses down the sidewalks and lawns, maintains the dog park, and stays on top of pet waste and odors so everything smells fresh. The landscaping and outdoor areas are consistently clean, and his hard work makes a noticeable difference every day. On top of that, he always says hello to residents and has a smile on his face while working. We're grateful for the care and effort he puts into making this such a nice place to live. Thank you, Jose Luis!

My wife and I moved into The Row approximately one month ago, and unfortunately, our experience has…read morebeen extremely disappointing--especially considering this is the most expensive apartment community we have ever lived in. Since moving in, we have dealt with an ongoing ant infestation throughout our unit, primarily in the kitchen. We have found ants around the stove, microwave, cabinets, countertops, and numerous other areas. This is not an occasional ant or two; it has been a persistent problem that has made us extremely uncomfortable in our own home. Management has sent pest control to our unit twice. The first treatment did little, if anything, to improve the problem. Pest control returned two days later, and we were instructed to leave our home for four hours following the treatment. What concerned me most was how quickly the second visit appeared to be completed. After letting the technician into the unit, I left to walk my dog and briefly stopped at our vehicle on the second floor to drop something off. I was at my vehicle for approximately 30 seconds. By the time I reached the first floor, the technician was already downstairs with me. Based on that timeline, he could not have been inside our unit for more than a couple of minutes. I do not understand how an entire unit with a widespread infestation could have been thoroughly inspected and treated in that amount of time. I have repeatedly expressed my concerns to the leasing office, but the only solution offered has been to send pest control back yet again. No meaningful alternative, cleaning assistance, rent or fee consideration, or other accommodation has been offered despite the continued disruption. I work from home and have meetings and important deadlines throughout the day. I cannot repeatedly vacate my home for four hours only to have someone seemingly spend a couple of minutes inside without resolving the problem. It's already been 2 times and there's no improvement and quite frankly, it seems like a "sucks it's your problem, but thankfully it's not mine" type of mentality. At this price point, we expected a much higher level of service and responsiveness. Instead, we feel that once our lease was signed and our rent was secured, our concerns stopped being treated with urgency. We are not asking for special treatment--we are asking for effective pest control and a management response that reflects the amount residents are paying to live here. I've had a PLETHORA of ants crawling on my back, face, etc. and I'm over it. Based on our experience during our first month, I strongly recommend that prospective residents ask detailed questions about pest problems and how management handles unresolved maintenance issues before signing a lease. I sincerely hope management takes meaningful action to resolve this situation, and I will update this review if the problem is properly addressed.

Great apartment complex! Visited my son on a recent visit from FL...Very secure...amazing location,…read morewalking distance to everything you could need...Every amenity anyone could imagine on premises..apartments have great floorplans, very clean & contemporary! I would Highly recommend!

Charles was amazing and gave us a fantastic tour - we saw the studio, 1-bedroom, and the larger…read more1-bedroom (can't remember the exact name!) Amenities are great: the gym is spacious, there's a nice pool with cabanas, BBQs for hosting, and lounges on every floor. Location is super convenient, right by the freeway. My only hesitation was that the units felt a bit small for the price, even though everything is modern and updated. Still, I'd definitely consider Paloma Apartments in the future if I had the flexibility with pricing!

LOVE THE MARKE! I've been living here for 2+ years now and honestly have had such a great…read moreexperience! I really don't have anything but positive things to say about the property and the staff. One of the biggest things I appreciate is how well they keep everything up. You can really tell they care about the property and their residents, which I think makes such a big difference! The office staff is always so kind and helpful, maintenance is great, and I also love that they have overnight security. I also think it's really sweet that they put on events for holidays and actually make an effort to create a nice community for everyone. Communication has always been really good too, which I definitely appreciate! They just upgraded the BBQ/patio area and it looks sooo nice! I was actually one of the first people to use it, so that was exciting haha. Overall, I've genuinely loved living here and have had such a positive experience. Definitely happy to call The Marke home!

Cynthia and Isabella are great and always ready to be helpful. They are very welcoming and big plus…read morefor always keeping the fridge and snacks restocked for the community! Loving it here

I have truly LOVED my time living at One Uptown, I had an 18 month lease in a 1 bed 1 bath…read moreapartment. Living alone as a young girl I was very worried about feeling safe, but I'm happy to share that I have never once felt unsafe at One Uptown. Their amenities and staff were all 5 stars. Maintenance teams were professional and timely. Seriously could not have asked for a better experience. I never once had a noise complaint or any issues which is incredible given that I work from home! All neighbors have been kind and kept to themselves. It was a dream experience, especially coming from an Irvine property previously! I've recommended a lot of my friends move here since it's been so pleasant. Would highly recommend!! Also leasing agent Cameron helped me from start to finish finding the best apartment he was so awesome!!

Honest review Cons…read more1. Don't expect to get your security deposit back. In my experience, the property management is extremely aggressive when it comes to security deposit deductions. Rather than accounting for normal wear and tear, they seem to charge tenants for what feels like a full renovation of the unit. For example, I rented a unit for six months, left the walls untouched (no hanging anything or painting), and moved out of what was essentially a bare unit. Despite this, I was charged more than my original security deposit of $600. I had also paid a $1,500 transfer fee and was required to put down a new security deposit for the transferred unit. 2. The lease-break policy feels predatory. Both lease-break options require 30 days' notice, meaning you need to be prepared to move out to exercise either option. The standard lease-break fee is equivalent to two months' rent. However, they also offer a "rent-responsible" option, where they list your apartment after you move out. If it gets rented before the two-month period ends, you pay the prorated amount. If it doesn't, you remain responsible for rent every month until your lease expires. This feels like an unfair arrangement. If the lease-break fee is already two months' rent, you would reasonably expect that to be the maximum cost. Under the rent-responsible option, you could end up paying significantly more, even though the unit would presumably be listed for rent either way. 3. EV charging perks have steadily gotten worse. This complex started with Free EV charging That eventually changed to a $300 annual permit. It then changed to pay per use of $0.60/kWh, which is more expensive than a standard charger in many cases. Most recently, the rate was changed to $0.45/kWh, plus a $0.30 fee every time you use the charger. 4. Allowing dangerous breeds & dog waste is a persistent problem. There are a few large dangerous breed dogs that are not trained and have lunged at other dogs and people here. It's important for me to note this because I've had a past experience where my dog and I have been involved in an unprovoked attacked coming out of an apartment elevator, so it's important for me to live in a community that takes safety seriously. Dog poop is frequently left throughout the bushes and grassy areas because some residents don't clean up after their pets. The designated dog turf areas are not cleaned and have the same poop stain for months. 5. No convenient online booking system for amenities. There is no app or online booking system for reserving the golf simulator or other amenities. The golf simulator has also been out of order fairly often. To book anything, you have to email the leasing office and wait for a response. 6. Package delivery Delivery couriers often have trouble accessing the buildings, and there aren't enough package lockers to accommodate deliveries. As a result, packages are frequently left outside building entrances or in the mailroom. 7. The gym is decent, but the AC is unreliable. The gym itself is reasonably equipped, but the air conditioning in the gym frequently doesn't work. 8. Underground parking means no cell service. The parking garage is underground, and there is no service once you are underground. If a visitor gets lost or you forget your key it is an issue and you have to wait until you see someone else coming in. Pros 1. The maintenance team is nice They keep the grills, pools, business center clean (community areas) 2. Very central location. The location is convenient and central. However, if your unit faces the main street & across from a hospital be prepared for frequent loud cars and traffic noise, and sirens even with the windows and doors closed. 3. Greenery is well maintained. The greenery is maintained regularly, and the outdoor areas generally look well kept. 4. The pools are nice, but can get busy in the summer months.

First month living here and I love it!!! Everyone so far is great from employees to neighbors…read more Update don't move here if you plan on sle

It's gearing up to 3 years of staying in Prisma! We've upgraded from 1 bedroom to 2, from 1 side of…read morethe building to the other, and we couldn't have been more satisfied. The management team is consistently looking at ways to engage our community with food trucks, events, and treats! There are a ton of residents who have been here for years and definitely make us feel safe and homey. We can't praise the maintenance and custodial team enough. Our work orders are worked on in less than 24 hours. They're respectable and quick. Alberto and Clara are the most hardworking duo ever, regardless of the weather - they make sure to keep our complex clean; most importantly, they do it with such a genuine smile. They've been here since we moved in and have seen our family grow and have constantly been just as sweet as the first day we met them.

The maintenance team at Irvine Company at Baypointe. Elvira. And pilar are amazing. They deserve…read morerecognition. I've never had such an amazing maintenance personnel that one above and beyond to make someone happy and they experience be the best one. I am forever grateful for every single time they were called to assist.

I used to live here at Baypointe Apartment homes for a few. On the before breaking my lease and…read morethis due for many reasons, first one all when in lease this place I didn't get a single phone call nor email from staff until 1 hour before the day of moving which I found out when I was already inside the property with movers and just there found out they don't have an actual leasing office on the premises which was weird, so I had to drive to another property to get my keys while my workers are waiting and charging me by the hour!! Then when I got the keys I was supposed to be happy with the quality of the unit, dishwasher was rusty, air vents were rusty and old, paint was only touched up with a similar color not the same color. Also you could see dirt and human hair throughout the walls. I submitted everything via move-in sheets. I also mentioned on the paper to send someone to double check which was ignored by the office. Other issues that made me break my lease was because this is a very old building and they didn't take care of it, walls and floors are super thin and you can hear everything your neighbors are doing, including when they take a shower or do laundry or even go to the bathroom, not mentioning all over the property is covered with parking and people's alarms go off in the middle of the night because of the wildlife around the property. Also, if you like cockroaches you are more than welcome to walk through the property and they are everywhere inside and out. They are usually very large and I believe this property had a lack of management. In addition, most of your neighbors are doing Airbnb and they don't care about it, even though it's forbidden by the Irvine company. When I moved out they charged me $350 plus for the paint and I was only here for 6 months. I reached out to the office and they sent me a paper from somewhere for $220 showing me the apartment was painted before I moved in which is not true because my move-in sheets show otherwise. So save yourself and check out other Newport Beach properties, this one definitely needs new management.

I've had such a great experience working with Claudia at Astoria! She has been incredibly helpful,…read moreresponsive, and patient throughout the entire process. From the beginning, she was great at communicating with me over email and answering all of my questions. I was having a really hard time deciding between two units, and since seeing the actual units and natural light was really important to me, Claudia went out of her way to take detailed videos of both exact units and sent them to me. That was honestly SO helpful and made my decision so much easier. She's also been very accommodating and genuinely seems to care about helping me find the unit that works best for me.I really appreciate all of her help so far and I'm looking forward to moving into Astoria!

concierge here is amazing. There's so helpful. In every Which way. Lily, and Aaron…read more Thank you Claudia for helping us make reservations for for my daughters 30th birthday..

I paid a $535 deposit with the clear understanding that it would be refunded if my application was…read morenot approved. My application was ultimately rejected, yet I have still not received my refund. This is extremely concerning and unacceptable. In California, retaining funds without proper justification may violate California Business & Professions Code §17200 (unfair business practices) and other consumer protection laws. What makes this even more frustrating is that it feels like I am being taken advantage of. As a younger applicant, it seems like they assume I won't follow up or take action to recover my money. That assumption is completely wrong. Failing to return a promised refund is not just unethical--it raises serious legal concerns. If this is not resolved immediately, I will be filing formal complaints with the California Department of Consumer Affairs, the Better Business Bureau, and exploring further legal action. This is a deception and FRAUD I strongly advise others to be cautious before providing any deposits.

Stopped by yesterday tour! Met Lilliane, Tammy and Joshua! Friendly staff, gorgeous brandnew…read morecommunity, and nice apartments! Check out their specials too! Thanks for your time!

My wife and I lived at Elden for about two years. We very much enjoyed living here - the…read moreenvironment is peaceful, grounds are well kept, and neighbors are friendly. The apartment manager Kendra is very responsive and friendly. Street parking is a little challenging at times, but you can always find a spot somewhere within a block away.

To start, the management here is amongst the best, if not the best, I've ever leased from. Requests…read morewere handled promptly, the complex is kept very clean and (most importantly) the landlord is extremely friendly and reliable. The apartments themselves have a lovely layout and the small accents in the rooms make you sort of fall in love with the place. The courtyard is generally quiet and the community is largely young friendly couples. I've never needed to submit a noise complaint or any sort of complaint for that matter. Kendra, the manager on site, has been extremely friendly and supportive where needed. Through the pandemic, the coin shortage made it hard to find quarters to do laundry. Kendra always had quarters on hand which saved me a ton of time. Bonus: there's a cumquat tree near the back of the complex. An overall pleasant experience living here!

I lived here for six years and had a very positive experience. It's a great place for families as…read morewell as anyone looking for a comfortable and peaceful place to live. The management is responsible and responsive, and the maintenance team is always quick to take care of any issues. I parked in a carport during my time here and never had any problems. I always felt very safe and never heard of any serious crime or safety issues in the community. Overall, it's a nice, well-maintained place to live and a great environment for families with young children. I really enjoyed my six years here and would definitely recommend it.

Only lived here for less than a year. At first, it seemed, maybe this was the spot. They definitely…read morewere trying to make themselves seem more luxury focused. The staff was friendly at first, but really as time went on, that changed with problems in the apartment. First, they tried to sell us the idea about renting their fridge out, when we had a fridge. They laughed and said we could just sell it. HAHAHA yeah, just sell a fridge we own already and paid off to rent one? That's the most stupid upsell I have ever heard. Also, we left a really great and quiet community in Diamond Bar. And I am angry thinking about how they rushed us to sign the lease, saying that they get booked up fast. So much regrets leaving it behind for this less than secondary place. Here's a list of things gone wrong: *Promised us parking space if we just signed up on their little parking roster, we thought after living here a few months, there would be word about a garage or some kind of covered parking... WRONG. Also, you have to pay additional parking fees if you want 2 cars. And parking here is a nightmare after 8pm. None of the administrators actually live here, so they don't understand what its like, but trying to get parking when you have a late shift is a big frustration. You have to walk a block down the street, and you're competing with 2 other apartment communities. Both laundry facilities in the summer time is a HUGE Mosquito attraction. I am very much allergic to them, and when bitten, the bite area swells up to the size of a baseball. I am not exaggerating. I was scared to do my laundry during the late summer months. Last note about the laundry machine: other than the pet owners leaving behind pet hair everywhere, the laundry room is open to anyone who knows. People from across the other apartment units come over here to do their laundry. The maintenance guy, seems to avoid us because literally the 1st month of move in, we had terrible power outages in our apartment unit. He kept coming in several times in the week to try and fix the problem, but the power went out continually. It was really bad since it was the summer, it was hot and would have enjoyed the AC on. Also, I needed my computer to be working for work, etc. It wouldn't get fixed, and at some point they questioned whether or not we had too many things plugged in. We've lived in many apartments in our lives and not once was electricity an issue for us. And if it was an issue, 100% its always because the apartment did not have very good wiring. They clearly cut corners and daisy-chained a lot of the outlets together. When we put in a maintenance request, it felt super awkward. My apartment is a ground floor unit, and in my personal experience, it is always the coolest. Cool air sinks, and heat rises..basic science. But not this place. This is the hottest freaking apartment I have ever lived in. They have an A/C machine but it is not central AC. It only blows in through the living room. Fans are not an amenity/perk because there's 2 and the one in the bedroom has a fancy heater on it. The fans do nothing during the summer time because on the floor runs really hot wiring. Walking barefoot is unbearably warm. The closet becomes an oven during the summer. I can only guess that they are running some wiring on the floor. Prepare to shell out lots of electricity bills. They tried to sell us the newer fancier apartments that have new flooring and new appliances and bells and whistles. The kitchen light that automatically shuts off is a VERY big annoyance. Sometimes, being in the kitchen I'll be washing a big load of dishes, and then all of a sudden, the light turns itself off. And with my wet, soapy hands I have to go in front of the light and wave my hand. Its a really big disconnect. Ultra frustrating when I finish the dishes, then start cooking dinner, and RIGHT when I put the food into the pan, the light turns off. It's like, who thought it was a good idea? Can totally hear the upstairs neighbors walking from room to room and their pet dog scampering about upstairs. Also, when were not but a few months in, they started pressuring us about things in the patio. They literally act like they're a luxury HOA community. I'm pretty sure at that point they wanted to renovate our apartment, but needed to kick us out. On top of that, the old French doors that aren't really doors makes it frustrating to do any chores and be quiet with a partner. I'd try to put away the dishes, but then he'd wake up to the noise of any kind of cleaning. Or when I wanted to sleep, but he had the tv on, there would be noise. That was maddening not having a real door to the bedroom. One final thing, after we moved to a better place with two free covered parking spaces, I realized how crappy the layout of the apartment was. There's no built in storage, so you have to buy furniture which equals a lot of out-of- pocket costs, that was frustrating.