I can't say more great things about the office and maintenance team. That being said, Walter is exceptional and has helped us out on occasion when there has been a maintenance request. He comes in with a smile, knows what he is doing, and keeps us updated about maintenance requests. We recently transferred and the apartment looked great. The maintenance team is there to make sure that everything is as it should be and to make it right if it's not. Thank you! read more

Update to this review: the leasing office promptly resolved this matter by applying a credit for the tow and offered to reschedule the pest control service. In addition they set me up to print a guest parking pass in the event I needed to park in the community in the future. This was all personally resolved by Lizzy, she was humble and quickly resolved this matter. I appreciate the excellent customer service and prompt resolution. I am hopeful this level of service continues for myself and other residents. The apartments in this community are very comparable to all the other Irvine Company apartments however the community has huge roaches all over the property. I've been a resident here for 4 years and I clean and spray my own garage to avoid dealing with the leasing office, it's a known fact between the residents the leasing office staff is not helpful. The roaches were getting worse so I finally decided to use their pest control vendor. I requested pest control service in my garage, the resident services did not communicate at any point when the service was started/ completed. They instructed me to park my car in the community and then they towed my car. I incurred a $380 tow charge and $25 in uber fees to pick up my car. When I spoke to Joseph at resident services he said I was responsible for the tow charge. Lizzy who is the manager at the office will not call me back to address the issue. The leasing office is non responsive , had no idea what days their pest control vendor serviced my garage, and failed to clearly communicate with me. I am now counting down the days until my lease is over. read more

I expected the Irvine Company to not necessarily care a ton about their tenants. It's a large corporation, profits are going to be the most important to them, etc. What I didn't expect was how obvious they would make it and how bad things would be in my unit given the extraordinary price tag. I have been here about a year now, and have had the closet door repaired, the stove repaired, the dishwasher replaced, and the garbage disposal replaced. There have been 7 calls about my washer/dryer not working correctly (also, hot and cold water are reversed) and they won't even bother to tell me they won't fix it. After 3 calls about a faulty A/C unit, I was promised that a vendor would visit. Nothing. Yeah, they will lie and tell you they'll be in touch, but they rarely follow through. The maintenance guys are usually very nice, and I can tell that they are often hamstrung by their corporate overlords in terms of actually getting things done. About 30% of the time, they feed me astounding levels of B.S. when it comes to fixes. I've heard things like "well yeah, that's broken in my place too, so...." and "oh, the dishwasher won't work unless you prime it with hot water first." Everything here is the cheapest crap you've ever seen. When my dishwasher was replaced, if I hadn't seen the plastic covering on it after they installed it, I wouldn't have believed it was new. It looks just like the one my parents had in the 80s. The residents here do not seem to understand how trash bins work. For anyone who doesn't know: trash goes IN the bins. Garbage just piles up on the walkway. I've nearly been injured multiple times having to climb over other people's trash to get to the bins. Management will occasionally send out a text telling everyone how trash bins work. No one cares. Guys, put video cameras there and start fining people. First offense is $500, 2nd is $5000, 3rd is $50000. Maybe you can earn enough revenue not to increase rents by 8% every year. In the year I've been here, the pool was closed for over 3 months for work, even though they promised it would only be a month. My unit is near the pool and I'm home during the day. Never ever did I see anyone work on it. No utility trucks. Nothing. When they finally opened it, I saw nothing different. Now they are closing it again. No information about what the hold up is. Not that I can give 0 stars, but this place deserves 1 star for the maintenance staff who are very kind and patient when they aren't feeding me nonsense (should I light a candle and say a prayer? Will that fix my A/C?) I like the nest thermostat, and the fact I can get Google Fiber here. It's also been pretty quiet. My fridge and microwave haven't broken. Really scraping the barrel to come up with good stuff to say. read more

The blind was broken yesterday and I requested maintenance service and Joshua came over to to fix it today. He replaced the blind perfectly and very quickly. He was very professional and kind! Thank you so much! read more

I've been a Mirasol resident for several years now. One of the main perks about this property aside from the lush landscape and architecture is the response to any minor maintenance request. Maintenance technician Daniel has been effectively managing requests for a couple of years now! He always shows up on time, as scheduled. He is friendly, polite, and knows his stuff. He takes the time to explain everything to me and makes sure the job is done quickly, but carefully. I have been especially impressed with how clean he leaves everything when finished. It's so nice to find people who are both skilled and genuinely care about doing a great job. An apartment living non-negotiable for me is a good maintenance tech! read more

Used to love living here. But now... we pay more than 3k a month to look at garbage everywhere, dirty parking lots, unresolved maintenance requests (ticket closed, but item not fixed) dirty stairwells and patios (not cluttered, IC no longer will power wash like they used to) dog poop everywhere, a residential office than is NEVER available and when you do get a hold of someone, they lie to you about relaying information to the maintenance team, they require renters insurance, but only certain types of renter's insurance (had to switch bc apparently paperwork wasnt up to snuff), property work alerts that come the day before or day of or just have the wrong date entirely. Maintenance crew is great. They do their best. But IC has slashed staff so hard it is impossible for them to do a good job. read more

Outstanding Service I have been relying on Walter's expertise with maintenance service requests for the past 3 years. Walter is highly professional, efficient, and knowledgeable! He quickly identifies and resolves the issuee while taking the time to explain the process and offer helpful tips. I cannot thank Walter enough! His attention to detail and dedication to customer satisfaction are impressive. He is the best maintenance technician that Irvine Company Apartments has, at least at Mirasol! Highly recommend! read more

Mirasol is a great place to live. But I really want to say thank you to Walter he is on the Maintenance Crew. He is so friendly and always happy to help. read more

I lived at Mirasol for 2 years and Palmeras for 2 years prior ( the complex affiliated with this one). I am sad with my experience at Mirasol, and do not recommend you to move here or to rent from Irvine Company. The apartment complex is a facade. Parking is a joke, you will never find a spot (even after their so-called "inspections" and "permit enforcement"). "Remodeled" Gym includes no good additions and is extremely small. Pool area is small. While the apartments are large and spacious, for what you pay for.. its not worth it. The trashcans always full and overloaded with known raccoon problems. Cops have been present multiple times in this complex and after move out, you will get gorged with fees (even if you did not cause said fees). During your stay at Mirasol if you do choose to live there-- inspections in your apartment constantly, construction/gardening at all times, when they have 3rd party vendors come do services-- dont expect them do a good job. Needless to say, living here during COVID while being stuck in my apartment was torture. I am so glad to be done with Irvine Company and their horrible apartments. Its a shame they have monopolized apartments in Irvine, but do yourself a favor and look outside Irvine Company as your landlord. read more

This review is for maintenance staff only. Daniel and Walter are the best maintenance technicians. Absolutely great customer service and very easy going. Always their to help you. Great people. read more

UPDATE 09/17/19 We keep getting harassing letters from Mirasol saying we do not clean up after our pet and other misc. Issues. These allegations are COMPLETELY false and we keep getting this type of harassment from this company. You can ask anyone on our floor all our neighbors we get along with very well but SOMEHOW we get HARRASSED every single month about SOMETHING. This company is ABSURD. HORRIBLE. And make our stay MISERABLE. I cannot believe this is the standard for IRVINE COMPANY. I CANNOT STRESS THIS ENOUGH... STAY AWAY FROM THE IRVINE COMPANY!!!!!!!! read more

Mirasol Apartment Homes - HARASSING LETTERS FROM MIRASOL WITH FALSE ACCUSATIONS!!! I'M SICK AND TIRED OF THIS!!!! - Apartments Near Me - Irvine, California

Sal from maintenance is amazing! This is the second Irvine community we have lived in and Sal is the best maintenance guy we have had. He is always so polite and friendly. Answers any questions you might have. Best of all he always has a smile on his face that you can see even with a mask on! read more

I had two unexpected issues pop up and requested maintenance help early Friday morning (refrigerator filter replacement and garage door problems). Not too long after I put in the request, I get a knock on the door and received immediate help from Walter. He was very friendly, professional, and made sure all of my questions were addressed during the visit. He also went out of his way to check-in with me later in the day to make sure I was updated on the garage door fix. Great service, and one of the many reasons that makes Mirasol a special place to live in. read more

So far out of all the Irvine communities I'ved in mirasol is the best the maintenance team is awesome Daniel so far has been the best manager I've encountered he responded to an emergency call for a backed up sink and was able to resolve the issue for that reason I give him the 5 stars thank you Daniel!! read more

This review is specifically for the maintenance team at Mirasol! Jake & Daniel always promptly & efficiently get our issues taken care of. Their professionalism and attentiveness is awesome! We appreciate everything they've handled for us ever since they came to Mirasol! read more

Our Nest Thermostat lost power snd stopped working Called in for Maintenance and were taken care of right away Daniel and Walker were very pleasant, professional and courteous Thank you for taking good care of our community!! read more

Would like to recommend this apartment to anyone looking for amazing place to live, especially to family with kids. Had a good experience when looking for place, JADE WIELENGA WAS AMAZING, INFORMATIVE , DETAILED AND PROFESSIONAL. I would recommend her to anyone who is looking for guidance. I am loving where I live! read more

Ive been having dryer issues that past 6 months or so that's been driving me nuts. Thank God for Walter! Walter stopped by earlier today for my scheduled maintenance and he was awesome! His service and care was beyond anything I've experienced. Not only was he knowledgeable and able to fix the dryer but he was so patient when I asked if he could also check the washer as it's been leaking. Without any hesitation Walter was quick to check the washer and test it out. He ran an initial test and saw nothing but Walter went above and beyond and ran a few different tests to make sure there was no leak. There was a leak and he ended up replacing a part for that as well. Walter was amazing and so thorough. Thankful that there are people out there that are still service oriented. read more

We just moved in to Mirasol and it's been great. Colton in the leasing office was extremely helpful! He answered all of our questions, and dealt with any issues in a very timely manner, thank you. It is always peaceful and quiet, I haven't experienced any of the negative issues other reviewers have. Upon moving in, we found some minor problems to address. Sal the Maintenance Manger, was there quick, fast, and in a hurry. He addressed all of the issues and fixed everything immediately. Sal's customer service and communication was outstanding. We appreciate the urgency and attention to detail. From our initial experiences, I would highly recommend Mirasol Apartments to anyone. read more

This is a five star review for Daniel from the maintenance team. He is always quick to respond to requests. He's fixed a clogged kitchen sink, AC, plumbing etc. I am never inconveniences by maintenance issues for more than a few hours due to his service. He also has called me personally to let me know of misplaced mail. I hope Mirasol continues to reward him for the great service! read more

Irvine company's third party worker stole my valuables when there was a water leaking repair inside one of my bathroom. It's incredible but things literally happened. The resident office attitude was like they didn't have any responsibility while they just checked with their third party. No camera around Mirasol living space but only some within business center.The response is palpable no one will admit and return. Even worse, the office told me that was the lessen what I could learn from. It's ridiculers since i did nothing wrong. It's not the way to resolve problem and even try to pass blame to their resident. One month passed, no further info just like nothing happened. I filed the case with Irvine police and purchased indoor cameras otherwise I am not feeling save. For anyone's heads up, no matter current resident or you want to live here, the thief is still around you. Be careful and watch your valuables! Overall 2 Stars review is only for Daniel and Walter, the maintenance team. They are awesome and the best! read more

Love living here. All staff is so nice and helpful ! I had a list of maintenance requests I needed done and Sal came the day after I put in the request and fixed everything for me. He was so polite, super quick and answered all questions I had.The requests were for my bathroom, but he asked and made sure everything else in my apartment was working properly. Overall great service ! read more

I put in a ticket for a water leak in my bathroom that I couldn't trace. When I put in a ticket, I didn't think it would be addressed in the next couple of days because I didn't mark it as an emergency. Within the same day, Walter came in, evaluated every water source, and diagnosed that it was coming from the toilet's old internal hardware. It was incredible that he fixed this in less than 10 minutes. Walter's professionalism, quality of expertise, and knowledgeability was top notch. I'm very impressed that the Irvine company has such a quality team in-house to take care of anything. read more

I had a wonderful experience with my clubhouse rental at Mirasol. Charleen from the resident service office was very helpful and polite. Also the maintenance team was awesome. We had a concern on how to use an appliance and Walter stopped by and helped us quickly! We had one more request and Sal, the porter, also provided excellent service! Will definitely be making reservations in the future. Thank you Mirasol Team read more

Our sink cracked and maintenance request was answered within the week. Daniel and Walter came and replaced our sink. They left everything back to how it was and tidied up without leaving any debris behind. We've had good experience with the maintenance team overall and enjoy staying at the apartment here. It's a beautiful neighborhood and it's quiet and clean. Bonus: everything's dog friendly! read more

We had a few things that needed fixing in our two bedroom. And Jake from the service department was extremely helpful and fixed everything in a timely manner. So helpful! read more

Mirasol is hands down the best complex i've ever resided in within Irvine. The facilities are always clean and the maintenance team is always on top of their tasks. I want to give a quick shoutout to Walter and Daniel, both of whom provided great customer service and fixed the issues within my unit within minutes. Thanks Walter and Daniel, and the entire Mirasol staff! Thanks for making this a great place to live. read more

My wife and I moved in mid Oct 2019 and this review is for the sales team (Nick and Amanda) and resident services at Mirasol. Nick and Amanda were not only easy to work with but also very accommodating to our situation. I met with Nick multiple times to check out the apartment before finalizing it and he took my calls and visit with a smile on his face everytime. After making the deposit, we was supposed to move in on a Friday but our plans were delayed because of Saddleridge fire evacuations. Instead of forcing us to move or raising the rent on us, Amanda worked with me directly to get us extensions and find possible work arounds. She followed up multiple times during the day and went to her management to find ways to help us. We are very thankful to Nick and Amanda for their kindness and professionalism. We met Victor during apartment inspection tour. He was very professional and worked with us to make sure it was a pleasant move in experience. In the few weeks that we have been here, we reached out to him for small issues and he has taken care of those in a matter of hours. I prefer talking to him directly about any issues knowing they will be taken care of. We even called him to come over to our apt with his maintenance team to take a look at a few things, and he showed up on time with his team and addressed the minor touch up work with his team. Mirasol community is serious about taking care of their residents from sales teams to resident services. My wife and i looked at 20+ Irvine company apartments and so glad we chose Mirasol. Thank you for everything. read more

I've been living here for 3 years and the stay has been very pleasant. The property is spacious and well maintained. The maintenance is crew is very responsive. I had an issue with the dryer and Walter not only fixed it but also cleaned the machine. Also I once had a dead battery on my car and Daniel went out of his way to help me jump start it. I appreciate that the crew goes above and beyond. read more

I wanted to update my review for Mirasol as we just completed an apartment transfer about 5 months ago into our new unit. We were in a one bedroom over the last year here and loved the community so much we stayed and upgraded to a 2-bedroom. It's still quiet, everyone is friendly. The staff is nice. However..... we were charged $1,130 for our last apartment. They replaced the carpet, pad and supposedly had to "decontaminate" the subfloor. Wowwwwwza. That is the most money we have been charged moving out of an apartment in the last 10 years, even in other Irvine company apartments that were physically nicer/newer than these ones on the inside. And we literally move every year so we are used to paying a few hundred dollars here and there. I have a son who was 3 & 4 years old while living here in the 1 bedroom lease over the last year, who is a typical kiddo. Made some spills here and there. But I have a carpet steamer. So I steamed the carpet in the apartment at least every other weekend to make sure it stayed decently looking. I had no idea having a 3-4 year old in a carpeted apartment would cost me $1130? Unfortunately, we can't really argue anything with Irvine company because we would never win. So we are stuck paying for it on a monthly plan (which we just paid off almost 5.5 months later). Had I known that we were going to be charged that much, I would have moved back to an apartment with laminate floors and definitely wouldn't have done a transfer into another carpeted mirasol apartment. The 2-bedroom we are in now, is way bigger than our 1-bedroom, so are we going to be paying $2000+ next year? Lol. I certainly hope that doesn't end up being the case. Also, this apartment was not in quite as good of condition as our last one. Lots of weird spots on the baseboards. Also where the cabinets meet the tile in the kitchen and just above that...were disintegrating or breaking apart. The spare bathroom tub peeled a week after moving in, the Wi-Fi is in the DINING ROOM in our new floor plan.... Which blows. There's a huge crack in our kitchen countertop which they had repaired before we moved in, but it's weird looking. And also, our entire apartment building itself leans to the left. All the doors on the right side of the apartment slam closed, and all of the doors on the left side fling open. I had to put magnet door stoppers on all the doors to keep them open. Which sucks. I brought this to the attention of the office as it made me really nervous, and they said an inspector was coming that same week to look at all the buildings, but I never heard back. [See photos]. (Also, just a side note.... They did offer to come clean up the baseboards and fix the bathtub but I just haven't had time for them to come in to do that as I work from home and I'm on virtual meetings almost all day). Also, another complaint I have in our new location is the trash bins. We are the first bins when you drive into the community, so the surrounding neighbors are CONSTANTLY dumping super large items in our trash area. I'm not sure what mirasol is doing to control the situation, but it is so embarrassing paying so much to live in a nice community and then looking out our windows or walking to our car just to see trashy sectional sofas and large garbage items overflowing into the street. Also, why am I paying for trash that is being used by all of Stonegate and more? (See photo example) Mirasol is overall still a really nice place to live.... But I will say our experience last year was much better than it has been this year so far. Would recommend if you don't have kids or any sort of animal that would put any marks on the carpet. read more

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New here. So far pretty impressed with the apartment community and especially management/maintenance team. Though pandemic restrictions are in place, management tried to help in each and very step of my move in through phone calls and sometimes in person with social distancing protocol. Very smooth move in the experience. My job requires lot of relocation. I did 6 moves in the past 7 years within USA and this is one of the best experience I had with apartment communities. Each person I spoke with in their office is very helpful. I just utilized mirasol Maintenance team for the first time today. I can clearly see their first priority is customer. Walter came in and listened on each questions and addressed them in very professional way. He is very good. Lindsey, leasing consultant, is the best and helpful. She listened to all my requirements and recommended best one. Also, I had to change my mind after sometime due to school enrollment ..yet she helped in finding new one within no time. I hope I'll continue to be impressed with these folks:). read more

I love living here, however I thinks it a bit pricey. Good for pets they have a place for dog to use the potty. Daniel Moctezuma from maintenance very helpful very kind very patient!!! read more

Mirasol Apartment homes are really nice. I have lived here for 2 1/2 years and really enjoy my home. I would like to give a shout out to "Walter", part of the Mirasol Maintenance Team. He is so professional, courteous and extremely efficient‼ I had a call in to have my microwave fixed. He changed out the circuit board and it still did not work right. He was going to put an order in for a replacement. A while later, Walter knocks on my door with a replacement. He drove during his lunch break to another property to get a replacement microwave! I am just amazed!!! Who does that??? Walter is a stellar employee and I hope he moves up in his line of work and receives much deserved accolades / bonuses etc.,for his dedication and hard work. What a gem. Much Gratitude, Janine read more

Mirasol is well maintained place. I had some small issues when I moved in this February, Sal sent me the welcome email and Daniel and Walter fixed those issues immediately, very friendly and helpful. And I met Walter several times, even something he is not in charge, he also guided me to find the help. I would like to write the "thank you" notes to him and Mirasol team in here, I also should give special thanks to the office admin ladies, read more

We recently had the kitchen sink clogged up. Walter helped us fix the issue by showing his great care for the customers. Thank you Walter for being so professional and friendly at the same time. read more

I rated on a curve because after living at a few of IAC's apartment complexes, Mirasol was the best experience so far. I mean, how can I knock it down too much since this was me and Wifey's first home together with Baby Liam. I mean this place has to be decent since people literally move their families here to place their children in the nearby Stonegate Elementary. Mirasol, Stonegate and the neighboring village of Woodbury are definitely family oriented places to live and raise your children. Mirasol boasts a great fitness center, heated salt water swimming pool, jacuzzi and lounging areas with cabanas and a beautiful clubhouse to rent for family get togethers. There also many parks nearby and of course, the newly established JOST(Jeffrey open space trail) tops off all the great places for outdoor fun exercise and recreation. Okay, now onto the reasoning behind my 3 star review: 1.Roaches! My theory on why there are so many roaches is due to the fact of the plethora of open garbage/recycle dumpsters. There are at least 5 that I have used in this complex and everywhere I walk I see roaches buzzing and trotting along the Mirasol complex. 2.Parking. Please inspect and enforce the parking rules. People still do not use their garages for parking their vehicles. They use it as a storage or a gym or a mini ping pong table arena. Also, it is obvious the residents do not instruct their guests to park in the street. So what happens is after 9pm every night it makes finding a parking space hell. I am not saying I am the only one experiencing this but with a small child, diaper bag and many shopping bags it makes it even more inconvenient to walk upstairs every night. 3.Your windows suck. Three separate times we had to have our windows serviced. Funny thing is that my friend has had same problem in neighboring Woodbury and other Irvine company properties. 4.Speed bumps and lit up designated cross walks are missing. People drive around the complex like its their own personal closed race course. Also, according to Apartment 101: If you would like peace and quiet and don't mind the 3 flights of stairs then rent a 3rd story unit or if you have the extra dough then rent out a carriage style unit with nobody above or below you. I was on the 2nd story during my stay at Mirasol and I thought for two months that IAC was the pioneer of the sound deadening concrete foundations but then I soon realized that upstairs was vacant that whole time. Wamp Wamp.... Then Bigfoot and her bébés kids moved in upstairs. :facepalm: it was like they were teaching stomp dance lessons upstairs. The vibration and sounds were horrible and almost unbearable. Okay, so overall I give this place 3 rounded up stars for their amenities and the quality of living in Irvine but had to knock down a couple stars for a few pet peeves we had to live through for a year but as far as how they rank in Apartment living, IAC still leaves a bunch of other apartment complexes in the dust. read more

Been living in this community for over 2 years now and have had wonderful stay so far ! Specially want to call out the maintenance service staff and in particular Daniel for their exemplary service. I have lived in other apartments run by Irvine company as well , but the speed , perfection, willingness to help and solve the problem, shown by Daniel and his team is just amazing ! There is hardly any request I had raised which was not fulfilled within like 1 he , haven't seen this anywhere. read more

We are in Mirasol for almost 8 months,now it's a beautiful place, clean bright and the staff (the office and the maintenance) are super friendly. A week back we had issues with our kitchen sink, I called first thing in the morning and by 10 am Daniel and Walter came in to check and fixed it immediately not only this time I noticed every time I have an issue I see the maintenance guys respond immediately, once they said it will take 48 hrs to fix the issue but within 5-6hrs I see Walter and Daniel came in to fix the problem. They are super clean very friendly and leave the premises spotless in fact when I had issue with my washer Daniel and Walter (I have only seen them mostly) they even helped me and explained everything related to the washer clean it which made me feel like he installed a new one. Thank you, thank you so much Daniel and Walter After the job is done if I am around they check with me if I have anything to be fixed. A big shoutout to Walter and Daniel, our best wishes to both of you read more

Wanted to leave a 5 star review for Walter and Daniel. Our fridge stopped working and the maintenance service was great. Daniel quickly identified the issue and was able to get the fridge up and running again. We also noticed a lot of June bugs, spiders and roaches in our home and Daniel reassured us they would re-spray their perimeter with bug repellant. Walter came by the next day to follow up on our fridge and did a very thorough job of checking the back and underside to ensure no other issues. The maintenance team is very friendly, proactive and will ask if there are any ways to enhance our living experience at Mirasol. read more

Danny and Reece sorted out the sink super quick. Maintenance here is the best. They always respond quickly.