Shane and Nick were great during my transfer process and whenever I have a question or run into an issue!

Avella apartments is OK place to live. Staff turns over a lot. Many problems with parcel delivery. Big piles to rummage through. The leasing office (misnomer to call them resident services) is emphatic: NOT OUR JOB. I bet the new Avella 2 will have a better setup for parcels. read more

Avella Apartment Homes - Parcel locker - Apartments Near Me - Irvine, California

Shout-out to Joey! He recaulked both the bathrooms in minimal time and fixed our dead lights in a short amount of time. I didn't ask for it initially, but he even cleaned my bathroom vent. He was also teaching the new maintenance guy, good luck to him. read more

AVELLA is what happens when greed runs a property. They will tow your car even if you're a paying resident dropping over $3,500 a month. No warning. No call. No notice. You step outside and your car is gone because they decided your money wasn't enough--they also want towing fees. Let's talk about the joke they call "parking." There is basically none for residents, yet instead of fixing their own failure, they punish the people who actually live here. They create the problem, then profit from it. That's not management--that's a shakedown. Any decent apartment complex would give residents a heads-up or a courtesy call. AVELLA doesn't bother, because they don't care. You are not a tenant here--you are a revenue stream. They treat residents like disposable wallets and let tow companies clean you out on top of already ridiculous rent. This place is chaotic, predatory, and completely disrespectful to the people funding it. The "luxury" is fake, the policies are hostile, and the management is a mess. If you're apartment hunting, run in the opposite direction. You will be overcharged, screwed over, and treated like you don't matter. Never live here. Ever. read more

Today the landscapers pulled the wood chipper next to my apartment complex and started chipping wood at 7am, 1.5 hours before quiet hours end. I received no notice or warning of this disruption and it's the second time in two weeks I've been woken up well before quiet hours. I do not know what has happened to the leasing center here but they legitimately haven't replied to my emails since December of 2024. I have emailed them about several things, including noise complaints like this wood chipper situation as well as the parcel pending notification center spamming me when I don't have packages. No one ever replies. Not a great look when they're literally building another side to this place and trying to get renters in. read more

I've lived at Avella for almost a year and it has truly been one of the best living experiences I've had as a renter! The property is immaculate - every area is so well kept, the grounds are beautiful! I recently renewed my lease for another year and Shane Starr was so incredibly helpful. He made the process super seamless for me, and spent the time talking to me about the options that I had - the whole experience was personable and I appreciate all he did through the process. He made sure that all my questions were answered and was great about giving me details and updates. Having someone like Shane in the office who cares about the satisfaction of the residents is truly what sets Avella apart. I am grateful for his help and looking forward to continuing living at Avella! read more

Avella Apartment Homes - Apartments Near Me - Irvine, California

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The community itself is attractive and generally quiet, and the on-site staff are friendly. Shane in resident services has been great to work with, and the maintenance team is polite and responsive when called. Unfortunately, my actual living experience has been extremely frustrating. From the moment I moved in, I've dealt with one appliance problem after another. The dishwasher leaked almost immediately. The oven hadn't been cleaned properly, so leftover chemicals burned off every time I tried to use it -- setting off smoke alarms and leaving me without a working oven for weeks. Now the dryer is damaging my towels and clothes by pulling them into the vent and unraveling threads and stretching them out. What makes this worse is management's unwillingness to take accountability. Despite these being their appliances, they've refused to offer any reimbursement for the damage to my personal property. At this price point, tenants shouldn't be left footing the bill for issues caused by poorly maintained equipment. The setting may look nice from the outside, but the constant appliance failures and lack of responsibility from management have made my experience stressful and disappointing. Until there's a real effort to address these problems at a management level, the community does not live up to its appearance or cost. read more

Lived here 5 years now and have utmost respect for the management team here. Great communication between team members, even taking our request close to closing hours to make sure they helped with a lockout issue we just had. Big thanks to Joey for responding to our call in a matter of minutes. Thanks for all you do to make Avella an amazing place to live! read more

This place (and any other Irvine company apartments) are so bad, yet they cost so much due to monopoly. This place is so noisy. You will hear your neighbor downstairs coughing, smashing the door, or starting the laundry machine. The laundry machines are so cheap you will not hear anything once you start them. The gardener will make sure to wake you up at 8am, because blowing leafs for pretty picture is more important than quite morning and your sleep. When trash trucks comes you will also not hear the person next to you anymore, because it will be working right under your windows. The windows they installed are of course the cheapest ones out there, they hardly slide, only slide up, and have no tilt function. Maybe it's time to catch up to the rest of the world and provide something more functional? The garage door drivers are also the cheap ones of course, so you will hear all the garage doors opening and closing all the time. This wooden building will shake like it's an earthquake if someone doesn't hold their entrance door and it slams. All of this for a premium price that they will make sure to raise every year by at least 10%. There is also nothing around here, it's surrounded by fences, and there are only stroads and freeways outside. There was an empty land right next to it, that could have been a park, a plaza with shops or something else, but guess what: they decided to build more of the same apartments from cheap materials and no improvements. read more

Shane Starr at Avella was incredibly kind and helpful. He provided great customer service and made the whole process easy. Very professional--I highly recommend him! read more

I just moved in to the Avella apartments and have to say this has been one of the smoothest processes and best customer experiences I have had. Not only was the leasing process great, but Shane from the Resident services team was amazing in scheduling and setting up my move in. He is very professional and got me up to speed on all the great features available here. Definitely excited to have a great supporting Resident Services team! read more

The maintenance team is amazing! Gabriel is fantastic ! He went above and beyond for me! My sink was overflowing and I called the maintenance emergency line but no one was answering. I ran to the office to get help but it was closed. I just so happened to run into Gabriel as he was about to clock out for the day. He didn't hesitate to help me! He immediately went into action to help resolve the problem. He even called me later, on his own time, to make sure everything was okay. If he hadn't helped me when he did, it would have been a very disastrous situation! Thank you, Gabriel, for saving the day! read more

If you're considering renting at Avella Apartments (managed by the Irvine Company), I strongly urge you to reconsider. Since moving into my unit, I have been forced to live with a persistent and severe cockroach infestation that has made the apartment uninhabitable under California law. Despite submitting photographic and video evidence, formal complaints, and legal pre-suit notices, the Irvine Company has failed to take meaningful corrective action. What I've experienced is not just neglect -- it's a systemic failure of management, sanitation, and basic landlord responsibility. What Prospective Tenants Deserve to Know: * The pest control vendor confirmed that at least two other buildings in this community have also received cockroach treatment. Pest migration is well understood: when treatment is applied to one area, pests flee to another. Now, my building (Building #3) is affected. * This will be a recurring issue until a community-wide solution is implemented. * A maintenance employee independently confirmed: * The unit I'm in had a filthy, damaged carpet when the previous tenant moved out--dark, rough (unsanitary living) * While the unit sat vacant, another resident used my unit's washer and dryer because her own unit's dryer had caught fire (another instance of improper maintenance from property management)-- a serious fire hazard that was never disclosed to me. * The washer and disposal emitted foul odors upon move-in, and the unit was plainly not sanitized or prepared to a habitable standard. A Pattern of Misconduct and Possible Legal Violations: The Irvine Company has established a pattern of conduct that raises serious legal and ethical concerns: they issue perfunctory acknowledgments of habitability complaints, fail to accept responsibility or propose substantive remediation, demand duplicative evidence already provided, and continue to lease units with known infestations -- in violation of California landlord-tenant law, including disclosure and habitability requirements under California Civil Code §1941.1. They have dismissed the health risks associated with the infestation AND continued leasing affected units -- I personally witnessed a new tenant moving in on May 22, 2025, despite management already being aware of the problem. I have made multiple formal attempts to resolve this issue, and I am now preparing to pursue all available legal remedies, and will be filing complaints with the Orange County Health Department and City of Irvine Code Enforcement. This property is a clear example of how a company with resources and brand recognition can still fail to meet even the most basic legal obligations to its tenants. Behind the polished exterior and manicured grounds is a system that tolerates infestation, unsanitary conditions, fire hazards, and neglect. If you value your health, safety, and legal rights as a tenant -- look elsewhere. read more

Avella Apartment Homes - weird gunky dirty sink - Apartments Near Me - Irvine, California

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Shane Starr at resident services is absolutely amazing. He's such a kind and helpful person with whatever I've needed. Actually, the entire staff at this complex is amazing! read more

Victor and Gabriel have been incredible at getting our maintenance requests done in our unit in an efficient and timely manner. They're both very kind and helpful, we're very fortunate to have them here!! read more

My boyfriend and I are moving into Avella and have had nothing but positive experiences so far! The gentleman in the front office has been very accommodating as we've needed to get some measurements before moving in. The area looks lush and beautiful and everyone has been very kind! read more

I can't say enough good things about Shane at Avella Apartments. He is genuinely one of the nicest people I've ever met. From the moment I interacted with him, he made me feel so much better about my decision to stay at Avila. Having been here for quite some time, I've seen many faces come and go at the leasing office, but Shane stands out as exceptionally accommodating and professional. On top of that, he's hilarious! If you're considering Avila, make sure to ask for Shane. He'll take great care of you. Thank you Shane Starr! read more

I had many questions regarding the complex's amenities and protocols and Shane was a pleasure to speak with and able to answer all my questions! He was extremely helpful and put me at ease with the entirety of my move-in process. read more

This was my first time ever moving to an apartment complex so I had a ton of questions and kept running into problems with and understanding the application process. However, the resident services employee Shane Starr was very patient with me and continuously advocated for my application to be seen by a supervisor when our reduced deposit for being military didn't get added properly. He was always so kind and prompt when responding via phone call or email. It's nice to know that my new home has dedicated employees working there and that they have their residents back. read more

I just renewed my lease and the only reason between me going to some other place and renewing here is the pleasure of working with Shane Starr. It has been great living here for the past year. The services are great and working with Shane for various matters, be it for various maintenance matters has been just easy. I have been renting all my life and I can say that having a person like Shane as your lease manager and to work with Shane is worth paying few extra bucks for the peace of mind. read more

Very nice neighborhood. We toured so many Irvine company properties and the quietness at Avella made it the winner with us. Absolutely five stars for Shane at the resident services who helped us moved in. Shane is very friendly and organized, sharing plenty of helpful information even when we were under a time crunch. Minus one star for the room. Noticed several missing/nonfunctioning parts on the move in day. Submitting a maintenance request is easy, but still, not a pleasant thing to have when you move in to your new home. read more

We haven't moved into Avella and already my experience with them has been top notch! I want to give a huge shout out to Shane Starr in Resident Services as he was the main person we've been working with. Long story short we had a small misunderstanding with the unit we originally applied for which we brought to his attention. Within the hour Shane gave us the option of getting another unit and could not have been more accommodating! He has gone above and beyond every single time we've interacted with him and cannot be any happier with the service he has provided to us. YOU ROCK, SHANE! read more

Move in process went very smoothly thanks to Shane! Was missing a few documents, but he was able to communicate what was required to ensure the process was expedited. read more

Broken car chargers, extremely low water pressure system, cheap materials, bad air quality control system(heater and cooler are blasting extremely cold or hot air. No way to control on how hard the air flow should be. For example, At night during summer, you can't keep the air conditioner on because it blasts on you and you either get cold or neck pain), very dusty area(keep your balcony door open for a day and you collect dust in your house the next day), etc and all of these for an extremely ridiculously high price due to monopoly and no control. Try other competitors and at least get a little more for your money if possible. read more

I just moved into Avella & was treated very very nicely by ShaneStarr and Andersy! What AMAZING staff they have here. I look forward to living in this beautiful community knowing that we have THE BEST resident services out there. Shanestarr greeted me very nicely and answered all the questions I had. He was nice enough to walk through everything step by step. If you have been thinking about moving to Avella do not hesitate. Shanestarr and Andersy are extremely helpful and will make sure you are very happy. I can't thank them enough! Thank you Shanestarr for helping me with the moving in process today. We are greatly appreciative! read more

I have had a great experience at Avella over my 5 year stay. As I say goodbye, Shane Starr has made my transition out of Avella a breeze, and has pretty much walked me through the entire process with exact attention to detail, which I appreciate very much. read more

Tlday i move in and Andersy was very friendly and helpful on my move in great customer service

I moved out and they found petty ways to justify stealing my entire deposit. Even though they agreed there was no damage to my walls, they charged me to repaint the apartment. They charge you a cleaning fee regardless of whether you have the apartment professionally cleaned or not. If you have animals, they charge you to replace the carpet. I only lived in the apartment for a year.. essentially zero damage, yet they justify charging me $700+. I had read others' reviews stating this same bull***t but I assumed they'd just trashed their apartments and were angry about having to pay. Well, I wish I would've listened to the reviews. I would've taken my business elsewhere.. lived closer to the beach for less money. And found a company that wasn't shady and stealing everyone's deposits. read more

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Shane is the best residence service ever! Highly recommend super friendly and attentive

It's been a while since I've dealt with actual people in the leasing office since Covid and what a wonderful experience it was moving in to get a true welcome like the "old days". Shane was friendly, attentive, and meticulous in ensuring he went over everything with me. He has such a caring attitude and assured me that this complex was the right choice as you can tell he beamed of pride working here. I always think that your living experience heavily depends on the staff in the leasing office because you want to feel better when something isn't right and if the rest of the staff are anything like Shane, then I believe Avella will be a wonderful home. Thanks Shane for the super warm welcome! read more

This review is mainly for Shane. I lived at Avella a short time and Shane Starr was one of the only people I found to be kind and helpful. You don't run into many people willing to go out of their way to meet the needs of customers/clients/residents and Shane did this. Irvine Company NEEDS MORE SHANES :) read more

Worst apartment company ever. The people that work here are unfortunately just power hungry people which makes me lose respect for them when they act like this. If you have a family do not think about moving here. The apartment is made very cheap and mold grows so easily here. We developed so many health issues from this place. Everyone who lives here has it they just don't know. I'm telling you right now if you feel exhausted everyday living here check for mold. There's constantly leaks!!! Not only that but everything breaks. We had our family heirloom china set that completely shattered to millions of pieces because the shelves are weak and cheap. Mind you we didn't have much on here just one set. Like any kitchen should be able to hold. read more

Shane Starr made the final steps of move in a cinch. He explained everything well and reassured my elderly mother about all the details.

I spoke with Shane in the residential office sharp gentleman answered all my questions and solved all my problems great attitude his kindness was outstanding if you need anything Shane will get it done. read more

I moved in last month and I am very satisfied with Avella Apartments. Shane Starr helped me with my move-in. He was very professional; on time, and was diligent in showing me around without rushing me, asking me if I had any questions, and let me know that I can always call if I need him, very polite! The maintenance team does a fine job too; excellent work. Thanks Avella for the great services! read more

It was great renting here until they try to scam you when you move out with a ton of charges. They explained our floors were installed in 2015 we rented for 2 1/2 years and they are trying to charge us for a brand new floor after normal wear and tear. $1465! Absolutely ridiculous these people. They will get you with the awesome move in specials but then screw you over when you move out. We know people in the Irvine company and all of them agree that we are being scammed for the floor. read more

Avella Apartment Homes - Apartments Near Me - Irvine, California

Currently on an apartment hunt and I cannot be happier with my visit to Avella. Megan Ryan in the leasing office was fantastic. She actually listened to my wants and concerns and the first unit she suggested was a dead hit. There was no pressure but she was up front about what the market is like. She showed me a couple others that were almost as good and great to consider as a backup plan. The community is new, beautiful and prices are reasonable for this area. I especially love the farm sinks in the kitchen and saltwater pools! Definitely scope out Avella and ask for Megan! read more

I lived at Avella for 2 and a half years and just recently moved out due to personal reasons. We have nothing bad to say about this community. The office staff are always very friendly and willing to help if there's a problem. We were very lucky to have nice neighbors too. Overall a safe and quiet community to live in, and parking was never an issue unlike some other communities where they don't really enforce the parking permit, and visitors park in residents' spots all the time. I loved my experience with Avella, and would recommend it to anyone. Btw, Shout out to David at the leasing office, I accidentally dropped my keys in the recycling dumpster one day, and David offered to climb into the dumpster and got it out for me. That's awesome resident service! Thanks a tons! read more

In my opinion out of all the Irvine company communities Avella had the best office staff. However unfortunately now we have a new office assistant manager name Collin and the other two Gio and Shane. In my opinion they are a disgrace to Avella because they make it very clear that they don't like their job and they also doesn't seem to care about their tenants at all based on my experience with them. Every time I bring something important to their attention they just give me a bad attitude and nothing gets done. It is very unfortunate because Avella has a lot of potentials and Colin, Gio, Shane, and Codi are destroying the image of our community in my opinion. To make matters worse our service manager Vachick and Gabriel our maintenance tech are extremely unprofessional based on my experience with them. read more

I've lived here for about 6 months, and I couldn't imagine a better place to live! The amenities are amazing, everything is kept spotless and pristine and anytime you walk around the property you see staff keeping the place in great condition. The residential services are no different - when I had an issue with something they solved the problem first and then replied to me - which just showed how committed they were to taking care of any issues first thing! Really thankful for the amazing staff here at Avella! read more