Excellent Maintenance Service - Chris Marlin I would like to recognize Chris Marlin, the Maintenance Supervisor, for his outstanding response to our urgent AC service request today. We submitted our request this morning and, although we understood that maintenance requests can sometimes have a 24-48 hour turnaround, Chris responded promptly. He called and left a voicemail, which we especially appreciated because we don't always receive a call when a maintenance request is being addressed. When I returned his call, Chris was very accommodating and willing to schedule a time that worked for us. Even better, he offered to come within the next 10 minutes because he understood that our AC was not working and that we needed the issue addressed as soon as possible. Chris arrived promptly, inspected the AC unit and motor, and replaced the air filters. Throughout the entire visit, he was polite, professional, courteous, and efficient. He took the time to address the issue and made sure we were taken care of. We truly appreciate Chris's quick response and excellent customer service. It means a lot to know that when we have an urgent maintenance issue, someone will respond promptly and professionally. We are very grateful that Chris helped us get our AC situation addressed so we didn't have to go without cooling. Thank you, Chris, for your professionalism, responsiveness, and excellent service! read more

chris marlin thank you so much for helping me and m family you just not fix my AC but You bring a company and they replace the unit Christ marlin thank you my family and I appreciate what you did read more

We are very satisfied with Chris, he introduced himself as the new maintenance man at El Paseo. Kudos for Chris! He did a great job! Very friendly, timely and professional! read more

Oscar is a great manager at our apartment complex. He's always very attentive, friendly, and easy to talk to. Whenever we have an issue or concern, he responds quickly and makes sure it gets resolved as soon as possible. We really appreciate how helpful and professional he is. Definitely a great person to have managing the property. read more

chris Marlin always on time i really do appreciate his help when come to our appliances in the apartment!!! he does an absolute great job.

The maintenance man Chris is amazing. Honestly things have broken with the other maintenance man and we're left pending for a month. Glad Chris is on top of it and my home life is very comfortable with him on the grounds. Like my ac was leaking last night leaving a puddle in the hallway. It's fixed right away, so I just appreciate him on property read more

All went really well! Since my move in date with all the paperwork easily done, during my 7 years living at El Paseo has been nothing but great with a very cute community and family friendly to my move out With Oscar who was very pleasant to talk to who guided me through this process. All very easy process well detailed and wonderful guidance. I also want to mention Lisa who has been a sweet heart to all residents. She always add an extra help as much as she can to make sure we are having the best experience here at El Paseo. El Paseo is a very adorable community peaceful quiet and with a wonderful spa and pool. Great place to celebrate your kids's birthdays! read more

Oven wasn't calibrated. Chris Marlin was here quickly and it was calibrated in a NY minute. He is impeccable, efficient and the go to at El Paseo. read more

Lisa was great!!! She is very warm, professional, and beautiful. Was very helpful and informative in touring us around the property. She is a great asset of the company! read more

Chris was friendly, timely, and amazing! He fixed everything I needed and gave great advice for future projects.

Chris Marlin was awesome and very prompt in fixing our dryer...thank you so much for the excellent service

Experience with Chris Marlin was very nice he came very quickly to do the work. i'm very happy with him being here.

Great experience overall, great environment in general. Everyone is very friendly, pool is great!

I had a great time living here. Oscar the property manager made the move out experience the easiest possible ever. I thank him for helping me .Very peaceful and quiet community definitely recommend. read more

After leaving this apartment complex, I never thought I would have to come back to write a review. After moving out from my unit, the property manager charged me for "damage and replacements." They charged 1300 to change the carpet in the entire unit. The carpet was not new when I moved in. They alleged that the carpet had pet stains. No animal was ever present in my unit. But I found out that the previous tenant did have a dog... They also charged me to fix baseboards and other things that were not damaged. They pretty much charged me for the renovation of the apartment. Due to this unjust charge not being paid, it went to collections, which has made it extremely difficult for me to get approved while applying to rent a home or apartment. I do not wish this on anyone, so I am writing to warn you and save you the trouble. read more

UPDATE: 6/6/2021 - We ended up having to pay $4800 to Avenue 5 Residential/El Paseo because Ammar the manager ILLEGALLY added 3 months of rent after we moved out! During Covid tenants are protected against crap like this!!! We had no choice but to pay it so we could rent again! We needed to rent again & they put us on a rental site that anyone acquiring about us renting would see! Preventing us from renting again!! It's such BS! THIS WAS ALL DURING COVID & ILLEGAL FOR THEM TO CHARGE US DURING THIS TIME!!! We were willing to pay 1 month of rent because we left early due to COVID but Ammar added on $4800 worth of BS!!! How Ammar is still there is beyond me! Oh yea he makes hem mo yea by charging BS fees!!! We are going to pursue legal action to get some of the money back! Ammar needs FIRED & held accountable for ALL the residents he's screwed over!!! read more

El Paseo - Since you can never get a hold of anyone at Corporate!! The only real person at Avenue 5 - Apartments Near Me - Tustin, California

I enjoy living in El Paseo. The landlady and people in the office are always so kind and helpful with whatever questions I might have. They're always willing to listen and guide you to resolve any kind of issue that occurs. Sometimes the maintenance isn't as expected, but I believe that's because they might have been going through some switching around of maintenance management so maybe connections got lost in transit at times. Sometimes the airplanes going to the airport nearby that pass overhead can be very deafening and make those unfamiliar with the area complain about the noise, but in a way you learn to get used to it. There's also railways nearby, but those are almost forgettable -- you don't hear them! Ultimately, its a great place to live, there's a lot of family-like communities in El Paseo -- lots of families!!! It feels almost homey and in a way comforting. I'm happy to call this place home and bring my family for any kind of event. read more

If you've ever seen one of my reviews about El Paseo you know my struggles with them. I would like to take a moment to let you know I reached out to Kevin Parker, Senior Billing Specialist, (425) 977-0576, PO Box 2422, Lynnwood, WA 98036, kparker@avenue5.com as he's been assigned as our billing specialist because in a 10 months time frame my roommate and I somehow damaged the apartment to over $1600 in charges (don't worry, I'll put all pics up in due time). I finally called him to see if he would send the photos he has of our apartment post-move out. The response I got was shocking and I'll use quotes for the language he used to bully me: "No, you won't be receiving anything from me.", "You're wasting your time calling me.", "You don't have any money.", "Get your attorney.". I was quite pleasant talking to Kevin. I was calm, speaking clearly, and not getting frustrated at his disrespectful remarks and assumptions. At this point, I knew I wasn't going to be getting any information from him and I simply can't understand why he'd refuse to provide me the proof of damage El Paseo is claiming in apartment #47 so we could clear out our bill. Kevin was also manipulating my words and trying to put words into my mouth, my statement 'I simply would like to see what damage happened after we moved out of the apartment.'. Kevin then tries to say "So you're saying someone intentionally damaged the property?" I'm not all too surprised by this treatment as Kevin does work for Avenue5 and this is quite in line with the other treatment I received from other Avenue5 staff. The one thing I did notice today is it seems Kevin either has a personal bias towards me (this is the first time I've spoken with him on the phone) or a bias towards women in general (I'm wondering if anyone else has received similar treatment from Mr. Parker, any gender!) but he is quite courteous to my former roommate who is male, using such phrases as "Here you are, sir!" I will have further items to post as I've finally gotten access to the pictures he refused to send me (I was the primary person on the lease with my roommate being the addition). It's funny because the final bill has my name but my old roommate's address, they've never once sent me a correspondence (I've reached out several times and will post each one in due time). Please for your sake, DO NOT RENT HERE and PLEASE call Kevin Parker up in Lynnwood, WA (it's actually funny because I lived in Bothell, WA (which is right next door) and he tried to use himself being located in the state of WA a weapon against me. What does it matter what state you're in and if you knew anything about me you wouldn't have made that comment. Also, please read V J.'s review ALL THE WAY THROUGH. EVERY WORD IS TRUTH. I'm also curious if Ammar's credentials are real, for having an MBA he misses a lot of business administrative responsibilities (https://www.linkedin.com/in/ammarissa1976/). This is public so you can see for yourself as long as you have a LinkedIn account. I've also recently noticed Ammar had responded to one of my reviews about water damage. I've left his response to my comment and also my personal message to him letting him know what was actually done in the apartment and how we're now being charged $600 to replace the carpet which is what had mold on it in one of the rooms. ENJOY! read more

See all

We found this place a nice place to live. The office staff and maintenance people are very service oriented!! And friendly!!! The place is well kept up - gardens and pool area Thank you for helping to create a safe environment to live in Cathy and Greg Moore read more

I love living here. The environment is chill and quiet which is a huge plus for me! The parking spots are great! You can open your car door all the way out without bumping the car next to you so much space! A HUGE THANK YOU TO MEAGAN! She made it so easy and smooth with the moving in process. Not only that she is on top of it! If I can give 100 and above stars it would go to her. I am extremely happy living here. I came from a really horrible apartment complex so this is a huge upgrade! People are chill here and it's quiet. (: My apartment has high ceilings and very cute features inside. IT HAS WASHER AND DRYER IN EVERY UNIT! If that doesn't sell you I don't know what will. You will not regret living here. If you do decide to give this place a tour ask for Meagan she will be happy to help you out. She is awesome! (: read more

Amazing and quick, responsive service. These guys will get you settled in nice & easy! Super friendly people here and location is super convenient for all your daily needs. Meagan, the Assistant Property Manager, is awesome! read more

Spoke to the office manager today her name is Syd she gave me extensive information about the apartment and property, she is very nice and extremely helpful. I drove by the property it is beautiful. I can't move until April, so that saddens me, as I want to move in tomorrow. read more

This complex is absolutely AWFUL! Lived here for 2 years, and let me tell you; the experience was terrible! Worst I have ever had with any complex! Homeless people living in the back behind the fence, they hop over and trespass DAILY, and damage property, I am including photos below of when one of the transients started a fire, and the whole fence burned down! Management does ABSOLUTELY nothing about this issue. Ammar just sweeps everything under the rug, and hopes no one will notice. Seems like they just allow anyone to live here now, very noisy, always cops here. It's just awful. Ammar is a poor excuse for a property manager, he doesn't care about the tenants or their needs. Always acts like he's busy on the phone if you try to talk to him in the office about something, he says he'll call you back, but NEVER RETURNS YOUR CALL. Careful if your walking from your car to your apartment at night, there is giant roaches that roam around this place when it gets dark. DISGUSTING! BUYER BEWARE. They lure people in with the new "Renovated" Apartments, but this complex is full of broken promises!! Don't be fooled! This complex allows pets, and do you think all of the owners clean up after their dogs? NO!! Oh, and can't forget to mention how over priced this place is! There is always new faces working in the office assisting Ammar, so if you had an issue prior about something and wanted to follow up, you have to re-explain EVERYTHING because whoever the new person is (and trust me there's one in there every week!) will have no idea what you're talking about. Cars were always getting broken into, and the gate would stay open a lot due to it being broken. Not a safe property whatsoever, FAR from it. Only reason why I'm not leaving 0 stars is because it's not an option! DO NOT RENT HERE. IF YOU ARE EXPECTING YOUR DEPOSIT BACK, FORGET ABOUT IT! THEY WILL KEEP IT, AND DEMAND EVEN MORE MONEY FROM YOU. read more

See all

I've been living here for over 4 years! I have to say the new management are more caring and professional. They made new changes especially handled it well during the pandemic. Meagan & Amir are always on top of it in the office. They have made it much easier living here. I enjoy the new changes as in the visitors parking permit. The washer and dryer in unit. No more bums hanging around. This place is really calm and easy going. I highly recommend booking your tour with Meagan she is super outgoing and will help you out with any questions you have! She made it easy for my girlfriend to move in. read more

I've lived at El Paseo for 3 years where ownership has changed between 3 management companies. I no longer live there but I'm leaving this review for one reason alone; Syd. Syd is the ONLY person who was patient and understanding enough when we came to her for help. I've never seen a more welcoming and warm Property Manager before. Avenue5 should be hiring more people like her. The apartments themselves are fairly standard for OC and a lot of them have been nicely upgraded. The parking enforcement should have happened sooner rather than later. Some of the neighbors were friendly but most people keep to themselves. read more

We moved to El Paseo 2 month before the pandemic, and I could say we are so lucky for that because they deal so professionally with everything, starting from managing the amenities, replying to every question, create a very convenient place to live. Mr. Amaar is so helpful, professional and always welcome everybody, when we ask for any maintenance , they immediately send us the maintenance team who always do a very good quick work . Thank you El Paseo, Thank you Mr. Amaar , and thank you for the maintenance team. read more

This place is so awful. I was planning on moving in with my then friend a few years ago, but at the last second decided not to. The office staff and policies constantly changed, and I couldn't get a clear answer on how to remove myself off the lease. I ended up being on the lease for a year, and then somehow my then friend at the time managed to renew the lease by forging my signature so I was on the lease a second year when I never even lived there. Terrible place, most places they have you go in person to renew a lease and sign but this place anyone could forge your signature online. I've lived in multiple complexes and in ghetto areas, but I've never lived anywhere this shady and awful. read more

I've been waiting to write this review until I moved out. This place is extreme garbage. Ammar will drive you crazy with his rambles and will act like he's busy on the phone every time you come into the office. Sometimes he pretends just so you won't come in and talk to him. He will say things over and over till he drives you nuts and you have no idea what just happened. Anyways syd is really nice but she will tell you things and then ammar will say oh no she's wrong so that's that. This place is not worth the hefty price, who do they think they are? The Irvine company? Charging people in this ghetto area such a expensive price. They think because they put washer dryers outside your apartment that it's worth the price. Besides the horrible management let me tell you all the things they don't tell you. They will never give you back your deposit no matter what. Trust me i lived in two apartments in this complex. Also you will pay more for car insurance in this apartment area because of how ghetto the street this apartment is on. Trust me call your insurance and they will tell you it's more expensive. My car was broken into twice and so were at least four other residents. We all told ammar and reported it but he doesn't care and tells you it's your fault. The police is constantly at this complex. They sell drugs here and the homeless encampment lives behind the back of the complex trust me you will see their tents and they throw beer bottles and needles at the cars parked in the back of the complex. At nights when you go throw your trash a homeless drug addict will probably scare you bc they hide behind the trash and they live in the back by the freeway ramp. Also noisy neighbors just get moved to another apartment so that they are someone else's problem. They don't resolve any issues with neighbors they just tell you record it we will send them a letter and they drag you along til you give up and just leave which is what we did. The maintenance people are nice and get things fixed but that's all they can do. The apartment has mold which made us sick and is why we moved. They won't respond to emails. They also rent to random people like construction workers and such and they don't make them sign leases or do background checks on them so any weirdo can live here and they usually play loud ass music every night and you can't do anything about it so I hope when you move in that you don't have a random upstairs neighbor. The trash is always outside and there's never any parking. All the open spots all over the property used to be for visitors and extra cars but they now have assigned numbers and they make you pay for spots which is dumb because everyone only gets one parking. And almost the entire open slots are open at night because nobody wants to pay 140 a month for more parking which is just greedy. The apartments are old and moldy be careful. You can also hear everything your upstairs neighbors do because the floors are thin and squeaky as hell. This place is such garbage and whoever owns them really needs to evaluate themselves because they are greedy for thinking they can charge people this much money for this place. AMMAR REPLIED TO MY YELP YET HAS NOT ANSWERED ANY OF MY EMAILS ABOUT MY DEPOSIT EVEN THOUGH IM GOING ON TWO MONTHS OF MOVING OUT OF THIS PLACE. SO HAPPY WE MOVED OUT AND ARE IN A NICE CLEAN SAFE PLACE. MOST IMPORTANT IF YOURE LOOKING TO RENT MAKE SURE YOU WALK THE NEIGHBORHOOD SPECIALLY THE PARK AREA AND THE TRAIN RAILROAD BE CAREFUL WITH THE HOMELESS PEOPLE AND NEEDLES ALL OVER THE BACK OF THE COMPLEX. read more

El Paseo - I moved out two months ago and have been asking for my deposit - Apartments Near Me - Tustin, California

Have been here over a year and very pleased. Today came home sick from work and smoke detector was chirping away. Spoke to Jazlyn and she contacted maintenance (Justin and Mario) and shortly thereafter the detector was silenced with new batteries and even my air conditioning filters were changed. Meagan Martin, site manager, is a delight to work with. The entire staff is responsive and very easy to deal with. read more

This apartment complex is beyond HORRIBLE. If I could give no stars I would. My boyfriend and I have been here since November of 2020 and have had nothing but issue after issue. The complex community is unsafe with homeless luring around diving in our dumpsters and living behind our cars. Issue number one we have an infestation of cockroaches. YES COCKROACHES!! This infestation has not subsided and has only gotten worse. It is absolutely disgusting to live a place where there are bugs in my kitchen and in the living room. I have to avoid stepping on them in the morning while they scurry off.... Mind you we are very tidy and clean individuals so this should not be an issue. We have brought up this issue numerous times to the leasing office workers and manager Ammar and they just keep saying have pest control come, pest control that WE are paying for out of pocket!!!! WE HAVE HAD NUMEROUS SPRAYS CONSERVATIVELY I WOULD SAY 10-15 SPRAYS, OBVIOUSLY THERE IS A BIGGER ISSUE!!!! The office has done absolutely nothing to help us with this issue and offer for us to break the lease if it so bad!! Which by breaking the lease we would have to pay a hefty fee for. HORRIBLE AND I MEAN HORRIBLE CUSTOMER SERVICE!!!! Another issue we had upon move in was the fact that the apartment was disgusting, carpets stained, kitchen sink was broken, fridges malfunctioning, paint falling off the cabinets. We had to hire maids to come clean, and have our carpets cleaned on our dime. The next issue is the complex is dangerous we have had a break in where our door was kicked down, cars broken into, and numerous packages stolen from our front door step and when we brought this to the offices attention they have no resolution. This place is not safe for a family or any individual for that matter. Another issue is this is a haven for trash. The apartment dumpsters are constantly full of mattresses, couches, tables, etc. and the trash sits for months and months. The leasing office and its staff do not care about its tenants. In fact they care so little that I will call and call and call and no one picks up. I then leave messages and they are not returned. They are never in the office when they are supposed to be as stated on their time sheet in the window. It is honestly impossible to track down the staff. TO DATE WE HAVE PUT IN OVER 15 maintenance requests.... THIS IS NOT NORMAL. I AM SO TIRED OF BEING TAKEN ADVANTAGE OF WE ARE LIVING IN A INSECT(COCKROACH) infested STUDIO for 1800 a month!!!! ABSOLUTE BS no one should be treated this way. If I could give you any advice RUN FROM THIS PLACE read more

See all

Syd has been amazing through the rental process! Very nice staff. Nice area and updated apartments. I can't wait to move in.

This place is garbage and refuses to take action. Last night my car was broken into and damaged. My family and several other residents have had their cars broken into and/or vandalized multiple times over the last four years. Repeated requests for change at the complex have fallen on the deaf ears of management. This complex charges well over $2000 per month and supposedly have security that patrols. They are never to be seen. Management is not willing to install cameras even when lesser complexes in the area have cameras. I would not recommend moving to this so-called "gated" community unless you just really have no other place to go. Looking forward to are ending lease. This new Manager sucks yeah some of the upgrades are good but not worth anymore all they do is change properties owner or change staff all I'm left wt is police reports read more

See all

We just moved it and its been about two months and we are enjoying it so far. No complaints. Meagan is very professional and makes your move in really smooth. She goes above and beyond to make sure you are happy. I really enjoy the washer and dryer unit makes it easier to wash whenever you like. Its peaceful and quiet here. Recommend it. read more

SCAM DO NOT MOVE HERE!! PLEASE READ! El Paseo and Avenue 5 are a complete scam! Please read the other reviews, especially Kim C's!! The lease here is UNREAL. They will not work with you for ANY reason. Try reaching out to Avenu5 for help then? Thats funny, they will just ignore you and never call you back! I suggest you really read the reviews here AND for the Avenue5 location in WA on google. Any issue you have will be ignored until you bring up a lawsuit. Even at that, Ammar just frantically stutters and won't address the actual problem because clearly he has no idea whats going on EVER. As the manager- that should be so embarrassing for you, but you don't care about your residents AT ALL! Aslong as moneys coming in, they don't care whatsoever. Please save yourself, do not move here its not worth it! Syd was the only good part of el paseo. They should NOT have parted ways with her! Syd you are AMAZING and I hope you see this and know you deserve better than this place and company! read more

Absolutely the worst community I have ever lived in. Complete lack of response from management regarding important information. I have made several complaints about parking as oversized vehicles constantly prevent me from using my parking spot, that I pay EXTRA for. I have complained for several months, including pictures, with multiple requests for a new spot with just 0 response. Now after complaining for several months, my car has been damaged. So thank you to management for your negligence that resulted in damage to my vehicle. Front desk is always kind and helpful but they throw things at the manager and take down your info yet you never get a call. I dont blame them though because I have personally left my name and number with the manager who never followed up with me and I had to after 2 weeks of no response when I was promised one before the end of the day. He was supposed to call me back for another inquiry but that was a month ago now. I followed up 2 days ago, no response. Now they are installing washers and dryers in the units but provide a total lack of information. I called the front to ask what time our inspection was because we received a notice we would have an inspection today. She didnt even know what the inspection was for and asked me. Nor did she know the time. So they can just access my unit at any time without a specific time? What if I'm in the shower? Or I have a large pet I need to accommodate? Which we do...I cannot express enough, don't live here. read more

We did not initially plan to check out El Paseo at all because we had a few other places on our list. It just so happens that one of the six places we toured that day was completely out of our budget so we left that appointment very quickly. To fill in 1.5 hour time slot, we searched through our favorites list and saw that we might want to check out El Paseo. We called and spoke with Syd, who was super sweet, and got us in for an appointment that same day. We got there and started to feel very welcomed. We toured the apartment model and loved the layout. Since they will be putting in in unit washer and dryer soon, that'll be even better. El Paseo was not even on our list but made it to our #1 choice. We were lucky to have an apartment unit open for our move in date and we thought this should be our new home. Syd was super helpful and walked us through the entire process. Although the neighborhood looked rather safe, we hope to see the gate closed for more safety and the trash bin more clean. Hopefully management can look into that. Otherwise, the property is beautiful and quaint and we can't wait to call it home. read more

See all

The front office has taken action to address the issues we were having, and now they are resolved, I don't have the same negative attitude towards this place I once had because of Amar and how kind he is. Amar is very very helpful and he tries his best to make everyone happy and to work on any concerns. He even called the towing company because of what had happened to speak to them and we were able to get half our money back. Also, he allows us to get a visitor pass whenever we're having trouble. read more

Management will do anything to avoid helping or answering to their residents. They are doing this huge construction projects INSIDE each apartment. I am a woman living alone in a studio apartment and I have 6 contractors here, in my apartment or on my patio. The contractors are very nice but they told me they will be in my place (basically my bedroom) for at least TWENTY-ONE DAYS! The Manager told me it would be a few days, max. This isn't the first time I've had an issue. To sum up... I don't plan on renting here for a second year. read more

New maintenance guy Chris...visited apt and he took care all the problem the problem we had since long time and he did good job. after long time community got full time employee to help us. read more