While the merchandise is nice, the customer service falls short. I ordered a faucet and sink which…read moretook 10 weeks to deliver. Not an issue at all. However, I had to continue to contact my sales rep over and over for the following 2 months to ensure there was a modicum of communication to have some insight into delivery date and to coordinate the delivery with my contractor. We set a date for delivery on March 8th and advised that I will have my contractor at my home for the final install. I messaged my sales rep the day prior to the planned delivery date to confirm and was told that I should receive a call from the delivery company. Great. When that didn't happen, I left numerous messages with my sales rep and never received a call back on delivery day. Once the delivery company did call, they inquired if delivery 2 days out would suffice. I advised that I had one person working from home to receive the item and my contractor waiting for the sink/faucet as this was planned with Porcelanosa for more than 2 weeks. The delivery company stated that they received the delivery notice JUST THAT MORNING!!! The delivery company bent over backwards and delivered the items at the end of their scheduled work day as they felt bad for me over the situation. My sales associate at Porcelanosa dropped the ball and, to this day, I have not heard back from them. Not even an apology. J'von, I'm incredibly disappointed. You were so helpful when I entered the showroom then things went downhill as time went on. Loved the sink and faucet but likely will opt for another designer or showroom for my master bathroom project this summer.

From the owner: The Porcelanosa Group is a leader in the manufacturer of ceramic products, kitchen and bathroom…read morefurniture, as well as architectural solutions ranging from facade systems to advanced materials for ceramic tile installation. Our product catalogue combines contemporary design and functionality, giving companies the ability to create versatile and aesthetically attractive environments. The diversity of designs and textures allows for complete customization, adapting to different contexts and business requirements.

Wow. Talk about amazing service and kindness you don't often see anymore. We bought an expensive…read moretoilet from these guys, only to go to install it and find our bathroom had a weird idiosyncrasy that made the toilet incompatible. We packaged it up and drove it back to get a refund only for the toilet to drop while loading it onto the dolly at the store and shatter. The business STILL gave us a refund given the drop was not our fault. They truly went above and beyond. We will absolutely be purchasing from them again when we redo our four upstairs bathrooms if for no reason other than to recognize an ethical business.

I came here for a furnace ignitor, but I think I'm the one who left out of there ignited! When the…read moreclerk told me the price I told him it was half that price last time I bought one there he said "maybe 20 years ago". It wasn't even half as long. I understand the prices have gone up, but this is gouging! He didn't off price matching or even a discount. Next time do your homework online and call ahead first. I don't even really need this part but I didn't want to get caught with my pants down and I was already there. Oh well. This is ridiculous and I hope I save someone else some money from this ripoff.

Big selection salespeople willing to help friendly. Great prices also something new every week.read more

My first time visiting a HomeGoods in the city and I gotta say, I'm impressed! Not only is there a…read moredecent sized parking lot making it super convenient, but the store is much larger than I had expected. They had a great selection of decor, linens, cooking products, and other home accessories. I was really impressed by all the furniture! So many dressers, entryway tables, chairs, and nightstands to choose from. And lots and lots of mirrors! My friend and I had so much fun exploring the aisles. I ended up buying a couple mugs, some travel lunch boxes for my toddler, and throw pillows for our bed! The store was well stocked and very clean. The cashier checking us out was very friendly! I can't believe it has taken me so long to come here, but I will definitely be back!

Colette and her team did a fabulous job on my kitchen almost 10 years ago. We went with Plain and…read moreFancy cabinets and they held up so well! Vesta helped me select the island top and the marble as well. Now that I've seen more kitchens over the years, I have really grown to appreciate how thoughtful the design was. The storage was great (two enormous drawers under my 36" cooktop) and it was beautiful up until we sold it! Could not recommend the product and the staff more!!

I highly recommend Vesta for your next kitchen renovation. I highly recommend visiting their…read morebeautiful showroom to get great ideas and to see what is the latest in kitchen design and products. They are all you need when looking for a design firm with creativity, class and style to help you make your home the dream you have alway wanted. Collette helped me with my kitchen and I just love it. The contractor they recommended did a great job with so much professionalism. Collette has so much experience and works with a network of professionals that I was able to get my products and finishes with ease and confidence that everything was going to fall right into place.

Eric abandoned us before the project was finished and didn't even give us the material we already…read morepaid for. Stay away

unfortunately we definitely do not recommend using this unreliable company!! so many broken…read morepromises and constant excuses resulting in delays over months.

If your client is dead-set on traditional English interiors then Christopher Peacock understands…read moreexactly what's needed, it takes a little while for them to warm up to you but that's right in line with the British way!

we spent a fortune for my library. The shelving started to bow as soon as we placed the books on…read morethem. Yes it is a library so you would think they would use quality thickness for the shelving. Nope. The workmanship was marginal. Lots of punchlist items. Lastly the drapes came crashing down because the finished library wood wasn't properly secured to the ceiling. Their excuse, they didn't know that drapes were going to be installed in the valance. The windows are west facing and the library has a very large tv in the room. So blackout drapes are obvious. For the amount of money they charge you would expect much better. Buyer beware. We will never use them again. And yes we have hired other people to fix their poor workmanship.

The representative for the US/would take weeks to respond/state she would visit twice, would never…read morehear from her. Would email, "Oh, our trip got cancelled." Sent her pics, she stated, "that would be $200,000. for kitchen." Without measurements, coming out like she said she was, twice. After many weeks, i again recontacted her and she said, "oh, it got cancelled, were doing a new computer reboot," or some lame ass excuse. If I hadn't even reached out again and again and again, she would never have responded. Based on this , I'm sure the service and completed production, if it ever occurred would have been a "Shitshow." Looking elsewhere. This has been going on for months, what a joke.

Oh Lord... How we fell in love Waterworks fixtures!! We went in knowing full well it would be a…read morelittle out of our budget, but decided to adjust other elements of our home remodel to accommodate our love of their unlacquered brass fixtures. Our salesperson was very quick to reply - even if the correspondence was lacking in warmth - but I persevered. I wasn't looking for friendship. But that is where my satisfaction ends with Waterworks. Overall, the products are amazing. You are paying for an extremely high end product. You will love them. You will dream about them. You will spend a lot of time on Pinterest. If you can swallow the bitter pill of feeling like a second class citizen. I just didn't enjoy the experience. We were ignored on our first visit to the showroom - with no excuse, mind you... There was a blizzard going on and no one was shopping at the Merch Mart that day. It was us... and a family flipping through the blueprints for the new home, their designer, and their Waterworks salesperson. We should have know our relationship would be doomed from the beginning. We eventually fell in with our salesperson, who seemed nice and knowledgable, if not a little uninterested. We knew what we liked... we just needed someone to help us maneuver the Waterworks product line. We got super excited. We KNEW we were going to make it work! Then we got the price. Whoa. Regroup. My two star review is not a reflection of the price... We knew going in it was going to be the high end of our budget. It's about the customer service you receive when spending a lot of money. Because lets face it... we could all go to Home Depot and buy Kohler. But when you spend money at Waterworks, you expect to be treated well. Not ass-kissing. I'm talking basic respect. We are a young couple. Sure... we are only doing a kitchen and a bathroom right now, but if we had enjoyed this experience, we would have recommended Waterworks to EVERYONE. We would have been devoted Waterworks loyalists. Instead, we will take our money elsewhere. Additionally: + The website is terrible. + You have to specifically ask that the quote include all the components to make the faucets work, etc.. That seems really, really silly... But to not even ASK if we want those components included seems sneaky.

Since work has resumed after the COVID shut down, we have encountered headaches, last minute…read morechanges, needing to pivot, etc on a very tight timeline, in a difficult supply chain world. I am constantly sooooo grateful for Dan Ryal's professionalism, respectfulness, empathetic ear when I panic call or email him with our latest problem. I am so grateful that Dan is my rep - my guy, who has made working with Studio41 so wonderful, that we are increasingly using Studio41 for our business and construction. I've thanked Dan a million times, he's a very humble guy who just sheepishly says, "well, it's my job, you're welcome, of course." I certainly can respect a person and their work ethic, but when someone consistently goes above and beyond, I believe it deserves recognition. So easy for people to reach out and complain these days, but not to compliment.

We chose Studio41 for our bathroom renovation because of their beautiful product selection and…read morebecause we received the recommendation from our contractor. We assumed the higher cost would come with a higher level of customer service and communication, but unfortunately, that was not our experience. Prior to purchase, communication was solid. However, once payment was received and the order was placed, communication significantly declined. One major issue was that we were not informed us that our order would be split into two separate shipments with different numbers. I received one invoice with one order number. When we received notice that our order was ready for delivery, we reasonably assumed the entire order had arrived and ready to be delivered. Instead, only half of the order was delivered. Because Studio41 does not deliver items into residential units, we had to hire movers to transport large and heavy items--including a vanity, toilet, and tile--into our condo. Had we known the order arriving was not the full order, we could have planned accordingly. Instead, we incurred the cost and inconvenience of hiring movers on two separate occasions. When I contacted customer service to discuss the situation, the response was disappointing. Rather than acknowledging the communication gap, the representative was dismissive and implied that split shipments are common knowledge. As a customer, I don't believe it's unreasonable to expect this information to be proactively communicated, especially when it directly impacts delivery logistics and additional costs. We also encountered issues with Studio41's return policy. We purchased Kohler mirrors that ultimately did not work for our project due to installation requirements. Although the mirrors were brand new and still available from Kohler, the only option offered was a return with a 50% restocking fee. Given the substantial markup on many products and the overall purchase amount, we expected more flexibility and a greater focus on customer satisfaction. To be clear, the products themselves are beautiful and high quality. My dissatisfaction is entirely with the customer experience after the sale. For a company positioning itself as a premium showroom, the communication, support, and return process fell well short of expectations. Unfortunately, I would not shop at Studio41 again and would encourage others to carefully review delivery and return policies before making a purchase.