This review is primarily for the excellent service we received in the showroom. We worked with Mark S. He was very attentive, and let us explore our options without being pushy. He was also very diligent and timely about following up via email when we had some questions after we left the showroom. We were not easy customers - we actually came back to the showroom twice just to solidify what we really wanted! Therefore, it says a lot about Mark as a representative. He has the patience of a saint! Not once did we feel rushed or judged for taking so long to make decisions. In the end, physically trying on different styles was very helpful in making our purchasing decision because we could see how that particular ring looked on our fingers, and experience the comfort (or discomfort) of each ring. Specifically, I ruled out one style that I really liked aesthetically, because the prongs felt too pokey once I actually wore the ring. There was also another that looked great online, but once it was on, didn't quite go with my engagement ring (custom made) so it was helpful to wear and see both rings together. Due to Mark's great service and Brilliant Earth's awesome mission statement regarding ethically sourced materials, we ultimately ended up purchasing my fiancé's wedding band from this company. (The only reason why we went to a custom jeweler for my wedding ring was because of that -- I wanted a ring design that Brilliant Earth didn't carry, so we ended up getting it custom made through the same jeweler that did my engagement ring.) Bottom line: Highly recommend going into the showroom to get a feel for the merchandise on your own body (what looks great online may not be great on you), and hopefully you will get to experience Mark's 5-star customer service! Other likes: - Showroom was very clean and organized - Dark chocolates for the customers at the front desk were a nice touch! - 1 hour sessions were good; would recommend 1 hour of browsing per piece of jewelry --- One suggestion for the Brilliant Earth showroom itself: Not sure if it's feasible, but will mention it in case... We had to call ahead and make an appointment, but it would have been much more convenient if we could just drop in, or at least if there were drop-in hours. One time, we were lucky enough to get an appointment on a Sunday within the hour, but definitely call ahead! read more

Had such a fun time shopping for a wedding band with Minh. She was very knowledgeable and had great recommendations, I even chose a ring I had not initially come in for! Would highly recommend. read more

Thank you so much to Minh, who helped me over the phone. She was excited for me and got me even more excited about this entire process.

Not sure I understand this business model because you can't see anything, even browse, without a set appointment. I've been looking for another diamond ring for myself and I've been looking at everything online but I happen to be in the area so I thought I'd take a look. Nope. Literally told "no" at all today. What the actual f***? PASS. Stop being the wedding gown store in Bridesmaids..... You're not Cartier next door.... But at least Cartier lets me see the merchandise without an appointment. EW!!!! read more

Take your business somewhere else as they are not very accommodating. We took one of those appointments where they call you the day off to let you know that a spot opened up the same day of. My boyfriend and I drove two hrs from RI to the Boston location. We could not get there on time for a 5pm appt because traffic built up driving there. We called to let them know of our troubles and if we could please have our appt moved to 6pm as our gps said we'd get there at 5:35. After speaking with three diff people, the first saying they had the spot at 6, the next one saying they didn't but we're working on it and the last a woman from their showroom who said they ultimately didn't have it but that she could reschedule us for later im the week. No thanks, I will not be giving them one more second of my life or energy as they are so exclusive. Nice brand, love their campaign, poorly run and staffed. read more

My girlfriend and I did a 1-hour consultation to look at engagement rings and it was a great experience. We met with Catie and she took the time to explain the process, show us rings and loose diamonds, and educate us on the 4-Cs. She was great! This process can be a little nerve wracking and she did her best to make us feel comfortable and at ease. The hour flew by and we had a fun time picking out our favorites. After the appointment, we got an email from her with links to the rings we picked out, along with some diamonds that were in our range. I haven't purchased yet, but I feel great about Brilliant Earth and hope to do business with them. read more

Shortly after visiting, my boyfriend proposed!!!!!! The ring is absolutely perfect! We love the moissanite!! It has now been 7 months with the ring and it looks just as beautiful We will both be buying our wedding bands from Brilliant Earth read more

Brilliant Earth - Jewelry Near Me - Boston, Massachusetts

Had such a wonderful visit with Adele last week! She was friendly, knowledgeable and easy to talk with. Absolutely zero pressure to buy that day, but at the same time she showed me several diamonds that were perfect and helped me confirm that the setting I had eyed online was my perfect setting. Definitely plan to buy my engagement ring upgrade from Brilliant Earth within the next week or two. read more

The 1 star is given bc my husband chose the most perfect engagement ring for me. Truly, it is beautiful, and I love that it's "ethically sourced". So we went back to pick out bands... big mistake apparently. We made an appointment, and when we arrived I was a little put off at how pretentious the entrance was with multiple locked doors to go though only to be sat in a tiny, silent, freezing cold waiting room until they allowed us into the show room. You can't look around unsupervised (even though all the show room jewelry is fake FYI). The woman brought us in, and sat us at a table and said "what bands would you like?" without even showing us any... so I replied "can we look at some? we've not done this before." We both spent some time trying on various bands. I was looking for a band to match the engagement ring, which is no small task. As I separated the rings into "no" and "possibly" categories, the woman began rushing me and putting back rings that she claimed I had already decided against. It became very unorganized and overwhelming. Our time abruptly come to an end when she said "okay, time is up. I'm sorry but you guys have to leave now." We had less than a half hour to look at the many rings they had, and to decide right then and there what ring to wear for the rest of our lives. Mind you, no prices were being shared with us either! We left feeling disappointed and honestly in disbelief as to what had just happened. We suppose they didn't want our money, so we ended up taking our business elsewhere (Kay Jewelers- they were AMAZING!) Bottom line, this place is pretentious, impatient, and left us feeling overwhelmed and insignificant. Go somewhere else if you'd like to be valued as a customer. read more

From booking the appt(s) to the consultation to ordering our rings - Brilliant Earth was fantastic. My partner and I went back in sept to look at some rings with Adele, and she was amazing. Personable, kind, helpful - the list goes on. She showed us different bands and stones we had been looking at and then followed up with an email and some diamonds to view online. We then made a second appt for last week to finalize our decisions and place our order. This time, we met with Jillian. Jillian was equally as amazing as Adele. She was attentive and super helpful, and found our dream diamonds for us on the website. We placed our order that day and I cannot wait to pick them up in a few weeks. Thank you for making this the BEST experience for us both, and for being patient and kind every step of the way. Cannot recommend Brilliant Earth, Boston, and Adele and Jillian, enough. read more

Not honoring my order. Ruining my proposal. For an "ethical" store, they seem to be great at bait-and-switch. I ordered an engagement ring from their website, they charged my credit card and sent me a confirmation email. They waited almost a week before calling to tell me that they made a pricing mistake on their website and are not going to honor it. They are now trying to sell me the same ring at a higher price and I can't afford it. In the meantime, I've already shown a picture of the ring to my partner. She's expecting that ring, and I explained that to Brilliant Earth. They offered me a $150 credit, which isn't even half of the taxes on the ring. AVOID THIS PLACE IF YOU VALUE ACTUALLY GETTING WHAT YOU ORDERED. I will change this post if Brilliant Earth tries to fix this. read more

I rarely write reviews, but I felt that this experience required a review. I visited the brilliant earth Boston location and had a phenomenal experience. My girlfriend and I worked with Minh H. At first, I was worried that this would be one of those jewelry store visits where I would feel pressured to spend more or do something I wasn't interested in. On the contrary, Minh was nice enough to educate us on all the things that we need to know before making ANY decision. After that, she contacted me privately and made sure I was comfortable with everything we talked about. I was able to pick out an engagement ring that both my girlfriend and I were thrilled about. None of this could have happened without the help of Minh and the great staff of Brilliant Earth. I highly recommend them. read more

My fiance and I went to Brilliant Earth for a consultation appointment, and I knew right away that this was the place to go. Jade was incredible. She walked us through the basics of diamonds, and let me really explore what I liked without being pushy We wanted to talk about price together, since we are pretty open and honest about that stuff, and Jade was totally open to that. Other, more old-school places were not willing to talk about price while I was in the room. I was kind of offended by that! At the end of the day, he chose Brilliant Earth and we are both so happy. My fiance loved working with Jade, and I LOVE my ring! BE was the best and we can't wait to get our bands here soon! read more

My boyfriend and I have been ring shopping the last few months (mostly online) and have been using the Brilliant Earth website. We went into the Boston showroom and were so excited! Adele was absolutely wonderful! I had a handful of questions and tried on so many rings. She was extremely delicate and thoughtful with the diamonds and settings. We were able to get all of the information we needed in order to make our purchase. After our ride home, we hopped online and finished buying our dream ring. Thank you SO much, Adele- you rock! read more

I had Sarah help me in Boston, MA. She was extremely helpful and answered all of my questions. Absolutely no pressure during the process and she made me feel comfortable and welcomed the entire time. I will absolutely be recommending Brilliant Earth to my friends. read more

Thankful that Brilliant Earth "coincidentally" opened their first East Coast showroom in Boston when my girlfriend was visiting for a few days! Definitely couldn't have planned it any better! This was my first time perusing rings with my girlfriend and very pleased with my first experience! The staff here are so welcoming and friendly to the point that you know they take customer service very seriously and they genuinely want to help people with these life-changing purchases! Run down is: 1) Make sure to schedule an appointment either online or over the phone. 2) Make sure you don't miss the office! It's located in a complex on the 6th floor and you need to ring the doorbell to be let in. 3) Enjoy their waiting room with complimentary chocolate and water before you meet your representative and let into the bright showroom. 4) Once you're in the showroom they'll take you through the different display cases to see any style that you may like (average size is about a 6-6.5). 5) Once you find some rings you like they'll so a blind "taste test" of various styles of diamonds to see what characteristics are attractive to you and they explain what makes each diamond unique and different and why some may be more expensive than others. They are very informed and the company is very trustworthy and ethical, which we were thankful for. Overall, great experience here and looking forward to working with them more! :) read more

If you want picking an out an engagement ring to be a negative experience, then this is your place. My ring took at least a week over what was expected the first time. I called to have it resized and they failed to send me the shipping label they promised. So I drove to the store costing me time and money to make sure it got done right. Then they resized it incorrectly and customer service originally blamed me. Finally, they agreed to resize it a second time to the correct size I had originally requested and to expediate it. But they never did expediate it and it never came on its original non-expediated date. I still do not have the ring. I ordered it in June. All I got from customer service was excuses. I was also told that I was not the only one going through this, so I read that to mean this is standard treatment. read more

Brilliant Earth has beautiful pieces and EXCELLENT customer service. I purchased my wedding band from BE and changed my mind a couple of times. It is sometimes hard to shop online, because you can't try on the pieces and compare. I purchased a ring and although it was beautiful, it wasn't what I was looking for. I exchanged my ring for a second piece; but this also wasn't quite right (because of my preference and not the quality, as it also was a beautiful piece). I called BE and explained that I was on the hunt for my wedding band, and was helped by Kimberly Marolda at the Boston location. She was GREAT! She asked what I was looking for and pulled different pieces for me. Kimberly tried on different rings, snapped pictures and emailed them to me. I finally picked my ring and should be getting it soon! Thanks BE! You need more employees like Kimberly. :) read more

Nicole was knowledgeable, approachable, professional and overall a real joy to work with. Couldn't speak highly enough about the experience. Thank you so much for making an otherwise stressful experience seamless and enjoyable! read more

Some of their advertised rings are not owned by them yet. So to view it before buying it could possibly be difficult. It was for me. My advise is to be very clear and specific in what you want to view and that if there are any changes you would like to be notified. I almost could not even view the ring I wanted and it was possibly due to poor communication between company departments. It's also somewhat possibly that another interested party coincidentally just had better timing. After posting, I was contacted by the manager who apologized and seemed more than willing to work this out. I will give them another chance because they are polite and nice UPDATE: The manager who previously worked with me regarding this issue recently contacted me regarding an opportunity to view the ring I had wanted. She was great and made a point to be at my appointment to apologize in person and offer any help. Unfortunately the ring was not a match for me after viewing but I am confident BRILLIANT EARTH will remain vigil and try to source one just like it or better. read more

My boyfriend and I have visited the Boston showroom twice so far, once in November and again yesterday to purchase the engagement ring. Both times we worked with Amanda U. and she was extremely pleasant to work with. The first time we went we wanted to see the rings we were looking at online in person, and after making a semi-final decision she was very patient in the process, accepting that we would be back in March to purchase. She kept communication the few months in between, and overall gave us a great experience towards a huge milestone in our relationship. We are looking forward to going back to the showroom to pick out wedding bands in the future! read more

My husband and I actually bought our engagement ring online since we live in NY. It arrived on time and I love my engagement ring.It makes me even love it more because it is conflict free and made with recycled gold :) And I think the price is pretty reasonable. read more

Brilliant Earth - Only the engagement ring is from BR - Jewelry Near Me - Boston, Massachusetts

This ring is perfect! I wanted something simple and comfortable, but still unique. We went with a .44 carat lab-created diamond in a round halo setting. Honestly, it is way bigger than I expected it to be, in a good way! I was a little worried it would be kind of small, but I honestly wouldn't want it any bigger. For reference, I have a size 5 finger. Maybe for people with larger fingers it would look smaller, but this is perfect for me! My fiancé also told me about the amazing customer service he received through BE. We do not live anywhere near any of the show rooms, but really wanted an ethical ring without spending a fortune. I was nervous about buying a ring online without seeing it in person or trying it on. They were very helpful in assuring us about resizing and working with us to get my correct size. The only hiccup we experienced was in trying to order the free ring sizer, which never arrived. Anyways, we ended up just going to a jeweler to get sized and it was perfect! According to my fiancé, there were several people who were very helpful throughout the rest of the purchase experience. They communicated openly about the process of making the ring and shipping it. We even received a pair of pearl earrings with the ring that must have been part of some promotion they were having of which we were unaware. So, that was a nice surprise! Overall, it was a great experience and I would recommend Brilliant Earth to anyone! read more

I've been so disappointed with my experience with Brilliant Earth. My fiancé purchased a beautiful vintage engagement ring in "excellent" condition. Within 5 months a small onyx accent stone cracked down the middle and fell right out. I took it to a reputable local jeweler who assured me that Brilliant Earth should stand behind their product, and that, given the good condition of the ring (clean, still highly polished, very little wear) there's no way I could've been responsible for such a big break. They suggested that the onyx was probably original and in a weakened state when I got it. Brilliant Earth's customer support was lovely and easy to work with, but they did charge me a substantial sum for the repair. It also took a long time to get the ring back from their headquarters in Sanfrancisco. -- over a month. When they replaced the onyx, they also did a beautiful job cleaning/polishing my ring. Additionally, they suggested that my ring be reshanked soon because it looked thin. Having owned the ring for just 5 months, I couldn't imagine that it already needed a costly maintenance repair, and I did not take them up on their offer to reshank it for like $300. Well here I am a month later and my beautiful band has cracked! I took my ring off before bed and it snapped under the pressure of me simply pulling it off my finger. My wedding is a month away so I am hesitant to send it away again, pay them more money, and not have my ring for the big day. I understand that antique rings are delicate but I can't understand why you would list a ring as being in "excellent" condition when it needs $700 in maintenance. I wouldn't trade my ring for anything, but I feel totally cheated by Brilliant Earth :-( read more

I chose Brilliant Earth for their craftsmanship and modern looking engagement rings. My sales rep was Christopher and he was very helpful and professional in explaining all the differences with the 4 C's. I never felt any pressure from him to buy, unlike all the aggressive sales reps at Kay. I requested several photos/videos from Christopher from diamonds I was interested in online and he was helpful with feedback. I also used rarecarat.com to get additional feedback on choosing the right diamond. I think the ring came out great. The only issue I had was the lengthy resize process. It took 3 weeks and had to call/email a few times to get updates. After the resize, the ring was still slightly too large and they did approve a second resize, but we decided to keep it to avoid the hassle. read more

Katie was amazing, and equally as important, the ring was fantastic and she said yes! I had to cancel my appt at the last minute (because my lady wouldn't leave for work on time!) but they were able to squeeze me in a few hours later on a beautiful busy sunny Boston Sunday afternoon. Highly recommend due to service and quality. Location was awesome too, can't beat newbury street near the park. Would absolutely return for future purchases! read more

My fiancee and I scheduled an appointment and Katie helped us. I found my (groom) wedding ring and a nice addition for my fiancee's ring. Katie was very prepared and since they don't do commission there was no "sales". Just someone very interested in us making the right decision. Thanks Katie! read more

What a wonderful place to go if you're shopping for any kind of jewelry, whether it's engagement rings, wedding bands, or just a nice gift for someone special in your life. Lillian was great, she took the time and helped my fiancee and I chose the perfect wedding rings. Everything they have is exceptional quality and ordering online is super simple and delivery is within a few days. I would highly recommend Brilliant Earth and they will be the only place I purchase jewelry from in the future! read more

My soon to be fiancée had been looking online at rings and stones that were environmentally friendly and conflict free. She found some ring on the Brilliant Earth website that she absolutely loved for me but didn't feel comfortable investing in such an important piece of jewelry online. We both needed a break and decided to make a weekend getaway of ring shopping in Boston. The weather was wonderful but most importantly the Brilliant Earth experience was fantastic. We had an appointment for 2pm but arrived almost half an hour early for our appointment. The receptionist was very friendly and the reception area was comfortable. We met with Lillian Crabb who was energetic, friendly, informative, funny, and most importantly patient. She took her time with us and made us feel at ease. We saw all of the rings we liked online but settled on the most unsuspecting style. The quality of the rings and the stones were worth the trip. We fell in love with one particular style. We also decided on wedding bands while we were there. Although I don't know when my soon to be fiancée will propose, I do know that I will absolutely be as head over heels in love with my ring as I am of her. I definitely recommend Brilliant Earth. read more

Got my engagement ring from this place and love it! Staff is so friendly! I've been back a few times since for the free resize drop-off/pick-up and it was a really easy process. read more

A year ago, I happened to walk-in the store with a short notice, and Jade helped me with an engagement ring. I had had some unpleasant experiences with other Newbury jewelry stores when I went by myself because they didn't think I was serious and asked me to bring my boyfriend. However, Jade was very respectful and kind; she answered all my questions and showed everything I asked while giving me no pressure. I kept on my e-ring browse for about a year with my fiancé, and we ended up going back to Brilliant Earth. It was so happy to see Jade again, and she was the same nice. Besides their customer service, their price is transparent that you don't need to negotiate or worry about ripoff. Their ethic sourced gems and recycled gold make this meaningful choice more special. If you are looking to buy an e-ring, you can also wait for a their promotion. They give free pearl earrings or diamond earrings. I absolutely love my ring and will def go back for anniversary rings. read more

My boyfriend and I are planning on getting engaged, so we scheduled an appointment at the showroom in Boston with Lillian Crabb. Although, the weather was awful on that day and Lillian was kind enough to work with our crazy school and work schedules in order to make it work. So we found another day that worked, and a week or so ago, we had the appointment. We weren't sure what to expect or how it was all going to work out. To be honest, we didn't even plan on buying a ring that day. Our appointment was with Lillian Crabb. She was absolutely amazing! We waited MAYBE one minute in the seating area; basically walked in and sat down, only to stand up and be escorted into the showroom. We had already browsed online and had an idea of what we wanted. Lillian was fantastic though because she showed us different options just to make sure we got exactly what we wanted. She helped us through the process and took us step by step-choosing the setting and the diamond itself. Throughout the meeting, Lillian explained the different characteristics of the diamond, pros and cons to each setting that we were looking at, etc. I cannot put into words how wonderful she is! She made the process so easy AND found us the perfect diamond! We ended up putting a deposit down on our ring! To say Lillian helped us would be a major understatement. We went over our slotted time of one hour, but she was patient with us and answered all of our questions. We left the showroom very happy with our decision and excited about the future! Brilliant Earth was able to craft my dream engagement ring at a price that we could afford. I would highly recommend them to anyone! read more

My boyfriend and I went to look at rings together at the Boston showroom. They were fairly booked out for appointments so we decided to just walk in. I would highly recommend an appointment, as the way this location is set up, you cannot simply window shop for rings. It is not set up as a typical jewelry store. There is a waiting room when you walk in and then the showroom is beyond that and it is locked. So you can only go back to look at rings if you have an appointment, or they so happen to have someone available at that moment. We happened to get lucky that they had an available appointment shortly after we arrived. I also do not recommend bringing a large group of people, as per their covid restrictions, only 2 people are allowed back during the appointment. Once our appointment began, we were set up with Hannah. She was fantastic! She allowed me to try on a ton of different rings so I could narrow down the style I was looking for. Once we narrowed down settings and bands, we sat down with her and she had 3 diamonds for us to look at. She thoroughly explained the quality of each diamond to us so we could better understand what type of diamond to buy. She also went over all the pricing and the next steps for when we would be ready to purchase. She was extremely knowledgeable and friendly and easy to work with. Overall, we had a very nice experience here. It was very personable and we didn't feel as though we were being pressured into anything. Thanks again, Hannah!! read more

My fiancé and I were set on getting a piece custom made with a local jeweler. Logistically it didn't work out because we had tight time and location constraints. "Why don't we check out an online option?" the fiancé suggested. At first, I was appalled. It wasn't exactly strolling hand-in-hand "oohing" and "ahhing" over sparkly symbols of love together, so the prospect seemed unromantic and sterile, not to mention scary. (Have you seen those "online shopping fail" posts?!) But I figured it's the 21st century: I've ordered everything from groceries to mattresses online sight unseen, so -- heck -- why not add an engagement ring to the list? In the end, our experience with Brilliant Earth made it special. We looked at a few sites. Brilliant Earth's interface was easy to use, and they offer 30-day returns, one free resizing, and pride themselves on use of sustainable and ethically sourced materials which removes some of the concerns of an online transaction. (I'm sure other companies do too but it gave me some peace of mind knowing the sources of their stones.) I'd also read great things about their Asscher cut stones which I was initially interested in, and had a great experience talking with Kimberly over the website's online chat option. "I LOVE Asscher cuts!" she said, "I could talk about them until the cows come home." And she obliged, answering lots and lots of questions and giving me really helpful specifications of characteristics to look out for for a suitable stone to go with my metal color of choice. Even though Kimberly is based in Boston and my fiancé are not, she was very engaged with the process. She was incredibly proactive in a good way. Some jewelers from other organizations I interacted with seemed to only want to push a sale, but Kimberly wanted to be and was genuinely helpful. Her great customer service inspired us to book an appointment at the showroom in San Francisco where my fiancé and I were visiting and we placed our order from there. Kimberly followed up with answers to lingering questions I had following our conversation, and even though I never met her in person and wasn't our assigned sales associate, thoughtfully followed up throughout the process. With her excellent customer service and deep knowledge of step cut stones, we found The One Ring to Rule Them All! Thanks, Kimberly and Brilliant Earth! read more

These people have absolutely no care or regard for their customers. It has now been over a month since we asked BE to see a specific diamond. We were told, both over the phone and via email, that it was certainly possible to have a specific stone brought in. We go in for our first appointment only to be told that they didn't actually have the stone. We make arrangements to come back in a week. 3 hours before that appointment we're told that there was a "shipping glitch" and the stone wasn't there. We learn that there was actually no glitch at all and that you need to put a 50% deposit down to bring a stone in. Fine, but why didn't you just tell us that in the first place? We put the deposit down, are told that the stone will be brought in the following week. We confirm the new appointment and I ask explicitly if the stone is in the store for us to see. I'm told that yes, it is. 3 hours before the appointment we find out that there was another "shipping glitch" and no, the stone isn't there. So they flat-out lied to me. No apologies were issued; they did not seem to care that they had wasted our time on multiple occasions. Never, ever do business with these people. Their materials may be ethical, but they certainly aren't. read more

I purchased an engagement ring (Lab-created oval stone on adelina setting + Brilliant Benefits Extended Service Plan) for my fiancee (she said yes!) at BE, Boston. Lillian was so friendly and informative and patient! One of my biggest fears before purchasing the ring was that I would get pressured into buying it right away - all of that vanished within the first minute of talking to her. I had expressed interest in a couple of rings and stones beforehand and she patiently walked me through all the characteristics of them and various other rings and loose stones they had on display. Even though I had read up quite a bit online before going for the visit, I ended up learning a lot based on the visit. Seeing the differences the color and quality of cut make in a diamond helped me a lot with my decision, and I ended up going for something entirely different from what I had planned. BE has a 1 month return policy and I wanted to make sure that I could bring the ring back in case it needed resizing or my SO didn't like the design, and I had planned the proposal over a month from then, so I ended up not getting the ring right away and ordered it from the website a couple of weeks later. Lillian was always available over email with prompt replies to my questions about the extended service plan, shipping, and insurance (which I got from Lavalier, based on their suggestion). The ring arrived in very secure packaging and exactly 2 weeks from the order date as promised. I was a bit scared as I had only seen the setting and stones separately, but it looked every bit as gorgeous as I had hoped. Overall it was an amazing experience with BE, would definitely recommend. read more

If you're looking for gorgeous, ethical, high quality jewelry and stellar customer service, Brilliant Earth is where to go! My fiance purchased my engagement ring online from Brilliant Earth before they came to Boston. He experienced outstanding customer service, and we knew we would return to the Brilliant Earth website to order our bands. Indecisive about band options, I began a virtual chat with representative Kimberly last week. Not only did she immediately zone in on my personal style and offer the perfect suggestions, she told me they opened a new showroom in Boston! Even better, Kimberly works at the Boston site, and was available to show my fiance and I the options in person. The showroom is by appointment only, which only adds to the experience. Kimberly is friendly and warm. She enthusiastically answered all of our questions. Her teammate was present, and he was equally awesome. Don't let the Newbury Street location scare you away, the prices are completely reasonable. Take a look a the website if you don't believe me :) It was a fun, laid-back, low pressure, and highly personalized experience. I cannot recommend Brilliant Earth enough. We ordered our bands the same day we visited. I really hope you check them out and enjoy! read more

We worked with Brilliant Earth for both our engagement ring and our wedding bands. Finding an ethically sourced diamond was a big priority for me, and Brilliant Earth was a wonderful choice. We don't currently live near a brick and mortar store, so all of our shopping was done online with the help of some wonderful salespeople. It took a few tries, but we ended up with rings that are perfect for both of us. Staff were extremely helpful and easy to work with. I can't say enough good things about my experience at Brilliant Earth and I would highly recommend! read more

We made a weekend of our trip to Boston to visit Brilliant Earth, and it was well worth it. We visited their beautiful showroom and were surprised with the amazing amount of rings available to try on, they have such a great collection. Since making the appointment Mackenzie has been in touch to make sure everything was ready for our visit; my wife had sent her pictures of the rings she wanted to see and she was able to try on all her favorite pieces! Mackenzie's expertise was the final touch for us to make a decision on my wife's wedding ring. And it will be sent to our house address! Thank you everyone at Brilliant Earth for making this a great experience for us ( oh and definitely try the chocolates in their entrance area!) read more

I had a great shopping experience with Brilliant Earth. I was afraid of buying such an expensive ring on a website but a friend recommended me Brilliant Earth, so I decided to give it a try. It was easy to reach Brilliant Earth anytime I had a question. They offer a variety of communication chanels like on-line chat, phone, and e-mail. I love the fact that I can get a better price for a higher quality diamond than in the regular jewelry stores because it's an online store. Also, I like the attention they put in every detail. It is awesome to know that the diamonds come from certified mines, also that part of the money is invested in the local community, and that the metal used in the jewelry is recycled. I used to work at a mine and I know how much waste and pollution is generated just to get a small amount of ore. I think Brilliant Earth has all that millennials are looking for when it comes to a store: good customer service, an easy shopping experience, great quality, and eco-friendly products. I can truly be happy about my ring because I know that it didn't help to finance wars or any kind of human exploitation. I totally recommend Brilliant Earth. read more