I started coming to Carfix because the previous auto repair shop sold their business to Carfix. I…read moredecided to give them a chance and so far they've been reasonably priced and honest! It's easy to make an appointment and everyone is really nice there. I appreciate their feedback and never feel like they're trying to take advantage of me. I even asked about adding a hitch to my car and they referred me to Uhaul saying it would be a better price because they do that more frequently. That impressed me! The reason this review is a four star and not a five star is due to them applying a real sticker to the inside of the windshield after an oil change. Not like one of those plastic decals that is easily removed but a legit sticker with glue. I got an oil change some months back and they applied a sticker that was a real B to get off! I have all my interior windows tinted with a ceramic coating - including my windshield - so I don't want anything on my windows that could damage them. I was lucky to be able to easily get the sticker off with minimal glue residue but I handled it immediately. Had I let my car sit in the sun even for a day the glue would have adhered to the window and I would have had to use chemicals which could have damaged my tint. I had forgotten about the sticker until yesterday. I referred my best friend to Carfix and she was stoked with their great service. However, after we picked her car up she saw the sticker. I tried to help her get the sticker off but it was seared onto the window peeling in little bits leaving paper and glue and not coming off. She had to take a razor to her windshield to get it off - something I cannot do because of the tint. Ultimately, I'm not sure why they believe it's a good idea to apply a real sticker to the inside windshield when it'll sit and bake in the sun making the sticker virtually impossible to remove. It's also pretty presumptuous someone even wants a sticker applied to their car in the first place. Honestly, I always peel the oil change decals off cause I don't need to be reminded of when to get an oil change and I don't want that ugly sticker in my face when I drive. They might want to consider another option or ask if someone would want a sticker on their windshield in the first place. Other than that, they're great! So if you go for an oil change, you might want to let them know if you don't want the sticker on your window if this is a practice they're going to continue.

I recently visited Car Fix and, while the shop did provide a diagnostic with pictures and…read moreexplanations, I found the information less helpful once I looked more closely at what was actually being presented. The pictures included arrows pointing to various parts, along with recommendations and explanations, but the parts shown did not appear visibly worn or damaged in the photos. In several instances, the same type of recommendation and explanation was provided for different components without clearly showing or explaining what specifically was wrong with each part, what condition it was expected to be in, or why replacement was necessary at that time. I appreciate the effort to document the vehicle with pictures, but simply identifying a component and recommending replacement did not provide me with the level of detail I would have expected to understand whether the work was necessary. A diagnostic was provided at no charge, which I appreciated. However, I did not find the diagnostic detailed enough to fully understand or substantiate the recommendations provided. The actual service recommendations and pricing raised additional concerns. I was quoted significantly more for parts and labor than what I was able to find elsewhere, and additional parts and services were recommended that were not part of the service I originally requested and did not appear, based on the information provided, to be directly related to the issue I brought the vehicle in for. When I explained that I had found the requested service at a lower price, I was still strongly encouraged to proceed with Car Fix's recommendation because the part wouldn't be fixed correctly. I understand that a professional shop may identify additional concerns during an inspection and should bring those to a customer's attention. However, there is a difference between informing a customer of potential maintenance and strongly recommending additional work, particularly when I clearly stated what service I came in for. I provided the quote from a 2nd mechanic and was told "I cant do that. There will be parts missing". No flexibility in cost or repair work. For me, the combination of outrageously higher-than-expected pricing, additional recommendations, and the pressure to authorize services made the experience difficult to justify. I would have preferred clearer evidence showing the actual condition of each recommended part. I would encourage anyone considering Car Fix to get a detailed written estimate, ask specifically what is necessary versus recommended, and compare parts and labor pricing before authorizing additional work.

I had a fantastic experience with North Raleigh Auto Repair. They answered every question I had…read morequickly and were incredibly kind, which has not been my experience with many other auto repair shops. They were respectful of my time and pointed me in the right direction for solving my problem. I will be recommending them to others in the area for any auto repair needs

Great customer service. Unfortunately, they were unable to resolve my reported rattling at high…read morespeeds. I still walked out with an approximately $500 bill for a part replaced for their diagnosis of different noise. I thought I was getting issue I reported resolved. I wish I could use that $500 for my reported problem or known it was a trial & error fix.

Mike is an outstanding man. Came by and did the work he said he'd do. Upfront pricing. He's local…read moreso that's a big plus for me. I'd definitely use him again if anything happens to any of my cars. Great job and thank you Mike.

Great service. Fast and reliable. Mike was on time and dependable. Definitely someone to count on…read morefor mobile car service. Great, fair price as well. Thank you

Finally! I found a trustworthy auto shop. These guys aren't one of those corporate shops so you're…read morenot paying nearly as much overhead as you would if you went to a national chain. I've been here several times for tire repair, oil changes, tires, and state inspections, and I've had very little wait time, they've been extremely nice, and the price has always been reasonable. I highly recommend Eddie and Legacy Automotive!

This so called family business is run by teenagers pretending to be mechanics. My mechanic is a 22…read moreyear old kid, who completely wrecked my install of bearings. He bent my wheel studs on a brand new hub, on bith front wheels. He damaged my knuckle that and ruined brand new rooters. Not to mention they do not use torque wrenches ir cotter pins. They lie and finally admit there errors when cornered. At the end of the installation the kid actually took a hammer and repeatedly kept banging on the knuckle to bend it back. My car is now wobbling, now it's Grinding and the wheel shakes. AVOID THIS PLACE . even the owner us 27 has a pocket of reasons to cover his ass. SERIOUSLY NOT WORTH letting them work on anything oil changes and car inspections maybe. But roughly $2500 to fix everything they broke.

Most convient oil change EVER! I paid $100 for a full synthetic oil change which is slightly…read morecheaper than shops in the area. The best part was he came to my work and was done in 30 minutes. Highly recommend!

Immediate response and fast repair/replacement of door hinge. Price was reasonable. I did,…read morehowever, supply the new part myself. I would use them again for repair work. Everything now working as it should.

Brought my car in for a new A/C compressor. I usually take my vehicle(s) to Ernie Lee in NE…read moreRaleigh, but he and his staff were super backed up and I was waiting weeks for an opening. EL and his guys always do a great job, so I wasn't thrilled to have to get out of my comfort zone and find a new place. But with the summer heat in North Carolina, about the last thing you want not working in your vehicle is the air conditioning. I read the glowing reviews of Choice Auto Care on Yelp, and elsewhere, and decided to give them a shot. I am glad I did. Don was quick to get me in, and then out, and the job was done right - and VERY timely. He reminded me of my long-time mechanic from when I lived in South Florida. In fact, the two could almost be twins. It's a little further in distance than I usually go - in fact, I can walk to my 'regular' guy - but I highly suggest Don and the staff at CAC. It is never enjoyable having to get certain repairs done, but if you are going to spend hundreds of dollars for a fix, it's nice to know places exist that will do the job right, and not screw you over trying to upsell and still give great customer service. If you're in the North Raleigh area, definitely give them a call!

I was from out of town and needed a quick repair, these people are very knowledgeable and honest…read morefolks not just after just your dollar.

Robert did a great job. really took his time to assess and make sure all…read morewas address. he updated me through the whole process. He has my car working better than before

Robert is a pro. He answered on a Saturday morning and was onsite by late morning. My alternator…read morebelt had broken on my way home Friday night. Robert replaced my alternator belt and had me road capable in under 30 mins. Great work! Pricing for his service was within reason and fair. I'll definitely save his information for future vehicle service needs.

I took my vehicle in for an oil change, tire rotation, State inspection and maintenance check. I…read morehave 2019 Mazda CX5 that I always took to the dealership for service that is 35 miles from my home. I was looking for a reputable mechanic closer to my home which is how I found Crossroads Automotive. I am so pleased with their service from scheduling the service to the work performed. David, my Service Advisor, was friendly, professional, and knowledgeable and did not mind answering questions. He provided information about my service and pointed out a potential problem that they would be monitoring as I bring my vehicle in for service. The service was fast, and the cost was very reasonable. I'm so happy to have found a shop that I can trust to provide capable, honest service for my vehicle. I will continue to bring my vehicle to Crossroads Automotive.

UPDATE: I had the front brakes of my girlfriends car replaced since I did not feel like dealing…read morewith the rusted parts from it being a northern vehicle. Not only was their previous troubleshooting on point, they worked in a very timely matter and installed all the parts very thoroughly(greasing every surface, cleaning and lubing pins etc) after checking for myself. Due to this experience and my last, I will go no-where else to have any vehicles serviced and will recommend them to everyone I know. This is a great business, and the owner is a great guy.