Helpful service - greeted at the door albeit a bit abruptly. Lots of inventory to choose from with…read morea few sales worth snagging.

I came here to drop off my Gregory backpack to ship off for repair (apparently Samsonite is the…read moreparent company of Gregory and the instructions from Gregory customer service was to drop it off at a Samsonite store near me) and the process was mostly smooth. The lady who helped me seemed confused at my request at first, but after going to the back for a while, she understood my request and helped me out with the rest of the steps and I was able to successfully drop off my backpack. Otherwise, the store looked nice, clean, and quiet!

Located in the mall, so I wasn't expecting too much here... however I was pleasantly surprised with…read moretheir collection of bags! I ended up purchasing a hot red set of three luggage set. The customer service was very good and they gave me a discount. The guy behind the counter offered to hold onto my purchase until I had finished shopping in the mall instead of me having to lug it around with me - I thought that was really cool.

Seriously? I went to return one item that was in the original packing, never opened, no tags…read moreremoved and they wouldn't take it back because I had no receipt? I used a Visa! Every store takes things back if you use a card. They also oversell you on things you really don't need. I noticed that right away and should've walked when I experienced the hard sell. I wouldn't believe anything these people say. I will NEVER go back to this store. There are plenty of other luggage stores you can purchase from. Plus, there is always Amazon. It's stores like this that push customers toward online shopping.

Quality/Quantity - This was one of my favorite brands, but I feel it is dropping. Well, at least…read morethe outlet stores are dropping. This brand now makes specific (inferior) products just for their outlet locations... Which discourages me from investing. Starting my travels again and shopping for a compact travel backpack, see picture. Well, I will stay a loyal customer until I find a new and better brand to invest in. Atmosphere - Decent size location. Open 7 days a week from 10am to 8pm and on Sunday from 10am to 7pm. Plenty of mall parking; it helps that my wife knows all the good spots. Service - Last visit (review) service here was 6 stars. Today's service was just okay. Price - Prices are above average, but you are getting a quality product with a reputable name brand. Well, I feel the quality is slowly dropping for the outlet specific products. Owner Comment - Congrats on your success since 1975. 2004 Acquired by Doughty Hason & Co. 2012 IPO. 2016 Acquired by Sams.

Customer service is terrible! The cashier looked like he was not happy with his job. I got asked…read morethe question "are you buying" when I wanted to find out if they had a new one for the display bag. His attitude was awkward and made me felt uncomfortable throughout the purchase.

The Kipling Outlet Store in San Francisco Premium Outlets is one of the always-busy stores in the…read moreoutlet mall. They have outstanding selections in the store and provide excellent customer service. I usually found a few Kipling bags in the department store. They look good at a reasonable price. However, the outlet store here has many more choices of all the different bags with lots of styles and colors. They have promotions whenever I'm here. Their clearance section has lots of good deals. I like to check out this store every time I visit San Francisco Premium Outlets.

They follow you like a dog no privacy to shop the store is small but the sales people are friendlyread more

I was at the Longchamp outlet in Livermore and Dominique was my very patience and helpful sales…read moreassociate. Thank you, Dominique. Then this morning I called Longchamp outlet because I had a question about my purchase. Jessica was super helpful and patience over the phone. She took the time to look up my purchase in the system and answered my question. I felt heard because Jessica took that extra step and time to look up my purchase. Thank you so much, Jessica. Wish you both a wonderful day.

It's really nice for an outlet store. Huge selection but not every color is available in every…read moresize. Changes seasonally. Worth the trip if you are in the market for a new bag!

A unique bags store in Livermore outlet mall . It has…read morespecial material , good design and colors for their water resistant bags and luggages . You can find all kinds of bags : backpacks, small tote bags, crossover bags , fanny bags , etc . There are cool colors to choose from . The designs are both pretty and functional with the best materials . Inside there is a computer station where you can design your own bags ( 6 styles to choose from) . The staffs are warm and welcoming. Would definitely recommend to come here to get you travel bags or day to day bags .

My shopping experience at the Timbuk2 outlet has always been inconsistent. Sometimes the sales…read morepeople there are attentive, other times they almost act like they're doing me a favor just being there. But I could always overlook that because I love the backpacks and bags. However, I may have just shopped at this store for the last time last year. I'm finally getting around to writing this review, but I went there 10/28/24 and bought a Muttmover Luxe bag that was on final sale. Having also owned another Muttmover bag that has held up, I had confidence this one would as well... I was wrong. In about a month, with very little use, the mesh screen had ripped. No worries I thought. They have a limited lifetime warranty! So I went back to the store 1/1/25 and a less than friendly associate took my info for shipping to their repair team. Oh well, at least they helped me with a free repair, right? Wrong again. The care team claimed it was wear and tear or excessive abuse caused by my dog... This is a dog backpack! If it can't stand up to a roughly 7lb Yorkie, then what good is it?! The only option was to pay a repair fee almost equal to what I had paid for the backpack. I refused to do so because Timbuk2 clearly refused to stand by their product. It's unfortunate that this has soured me on Timbuk2. The previous version of this Muttmover was fantastic, and is clearly superior in quality. But they've lost me as a customer since they couldn't repair my bag under warranty. My dog has since crossed the rainbow bridge... It's too bad he couldn't enjoy the bag more while he was still around.

My go to store for picking up online orders from the Rack and Nordstrom…read more The online pick up is located on the right side of the store by the fitting rooms. This store is spacious, brightly lit, and always clean and organized. The staff are friendly, efficient, and accommodating to the customers needs.

This store has a terrible customer service. The employees are rude and they also do not greet…read morecustomers. The lines are extremely long and one customer had to ask for them to bring out more cashiers to help ring up customers. They also give you a hard time when you want to return an item saying you cannot return when it's clear that the policy allows return an item that is unworn with tags attached, and within 30 days. They do not honor returns this store is terrible. The ladies that ring you up do not even look at you, they are also rude. The Nordstrom rack in San Leandro has better customer service. If I can give one star it would have been nice

I support local businesses. This place is a bit pricey and if you lose your ticket you may lose…read moreyour shoes forever! Luckily I found my ticket/receipt otherwise the guy was having trouble finding my shoes. Not too organized but they do a great job renewing your old pair of shoes!!

I have been coming here for over 20 years. Dan has helped me with several different types of shoe…read morerepairs (boots, sandals, heels). He always does phenomenal work and has helped extend the life of my footwear by years! If you pay in cash you get a discount and remember to get one of the loyalty punch cards too!

Finding a solid, friendly, and honest shoe repair shop feels nearly impossible these days, but…read moreMaselli truly exceeded my expectations! I had been hesitant after reading mixed reviews of other places, so I reached out to Maselli first to see if they could meet my expectations. Their responsiveness and honesty immediately gave me confidence, and I decided to bring my boots in. I did have to pay the full amount upfront before seeing the finished product, which made me a bit hesitant at first--but the results truly speak for themselves. What impressed me even more was learning that the restoration was hand painted, not sprayed on, which shows just how much care, skill, and meticulous attention to detail went into the work. You can really tell they take pride in what they do. This place is truly a gem, and I'm so glad I took the chance. I've finally found a shoe repair shop I can trust and will absolutely be coming back.

Maselli Bros. did an excellent job repairing my belt. They were friendly, professional, and…read morereasonably priced.

this ross store is pretty big. looked for my size in clothes, nada, pants wise…read more looked at the aloe beverages. shocked at how much sugar it contained. normal serving accedes 100% of the minimum daily requirements. eats: taiwan dessert: japanese mochi (2.29) 7.4 oz. -doesn't taste like genuine mochi, has a lot of toasted sesame. -has palm oil but not much, another version had lots more sugar, fats... -taiwanese mochi never tastes well, will avoid in future this one has sell by date in Oct./21, must have bombed BIGLY!

i called to see if they had something in the store that I needed before I come in with my broken…read moreankle. The website doesn't allow you to search for what you're looking for. They were not helpful. They were not friendly I won't be returning there.