There are a lot of things I remember when visiting a business, but there's probably nothing in the world that leaves a better impression on me than kindness.
Such was the experience when I finally, yeah finally, made my first visit to Brics just yesterday. Now then, I should confess up front that despite yesterday being my first visit to Brics the truth is that all I ordered was an iced tea (the friend with me did order ice cream).
So, how do I get a five-star rating out of iced tea? Let's go back to that kindness thing.
I was on the Monon Trail all day yesterday...literally from 8am - 9:30pm doing an awareness/fundraising event and traveling in my wheelchair 49 miles. While I'm never the king of fashion, yesterday was a hot and sunny day and I'm a getting older disabled guy whose body really isn't made for that kind of outreach.
I was hot. I was sticky. I was grungy. I was dirty. Yeah, I'll even admit I had a serious case of da' funk going on.
About mid-afternoon and about 35 miles into my trek, a minor health issue occurred and I knew that I needed to stop and get my body to cool down. After some thought, I'd remembered seeing iced tea on the Brics menu and figured that might be a good place to rest in air conditioning and allow my body to cool down. So, I wheeled back to Brics.
They've made an obvious and appreciated effort at being wheelchair friendly, though it is a touch easier from the street than it is from the Monon. The Monon side has a little bit of a lip you'll need to get over while it appears the street side does not. I didn't find it a big deal, but it's worth mentioning. They have a ramp that goes up to their entrance and outside deck area. Going inside, there's also a bit of a lip into the entrance. I should note that they are located in the historical Monon Railway Station, a building over a century old and, as such, is not mandated to provide near the access that the local owners have opted to provide.
In other words, I'm grateful and impressed.
As you enter, to the left is the ordering area and to the right is an indoor area where you can dine in. It took me a minute to catch on that you need to grab a number from a dispenser against the wall. It's fairly obvious, but it's worth noting as they do get packed.
I grabbed a number and fairly quickly it was called. Several young folks were working the counter and they'd clearly been well trained. Because I was on the road and thought ice cream would be a bit heavy, I stuck with iced tea at $2 for a fairly modest sized drink. Brics serves ice cream from Sherman's, a South Haven, Michigan ice cream maker. They also have vegan options (really!), sherbet, a variety of creations, hot/cold drinks and more.
I'm pretty sure the folks at Brics had no idea what I was doing, so they had no real "reason" to be kind to this disheveled, messy and fairly funky guy in a wheelchair. They were anyway. They were friendly, helpful and were even helpful with the door while I was leaving. I used their restroom while I was there, I'll admit I was a bit hesitant considering how grungy I was, but the restroom is so wonderfully accessible that even in my tired state I could maneuver easily. They actually have two single-stall restrooms - one equipped with a changing table and both genuinely accessible.
So, there you have it. While I may not have sampled their primary product, I did get a genuine feel for Brics and their community spirit. They offer free wifi, a water station for filling water bottles (great for trail users), and outdoor seating on their deck. They are open year-round and have a fireplace for winter. As I wheeled past them throughout the day, I can vouch for the fact that they stay busy but the crew keeps the line moving quickly and they stay friendly throughout it all.
I'm impressed and I'll definitely be back. read more