Reply to "Owners" Remarks...
To clarify the facts, your…read moreresponse misrepresents what actually happened.
She knows the $80 consisted of the $40 I thought was a fair amount for the damage to the plant and stainless and the accidental $40 I sent you through Zelle. I did not decline your offer regarding the plant, and I have not harassed you; I have only asked for what is rightfully mine. Don't lie about what happened.
Regarding the additional $40, I accidentally sent it to you when I intended to request the money from you through Zelle. When I subsequently sent you a request for that $40, you declined the request twice. It is therefore inaccurate to suggest that I declined to receive my money.
You acknowledged that the $40 was owed and stated that you would return it by the end of the day. Despite giving you time to follow through, I still have not received my refund.
My attitude changed because you would not repay me. I am disappointed that, rather than simply resolving this matter, I now have to correct inaccurate statements about my actions. I am asking only for the $40 I accidentally sent you and an honest account of what occurred.
DO NOT HIRE THIS COMPANY!!!
The owner, Shirley has not returned the $40 I accidentally overpaid, despite acknowledging the mistake and promising to refund me. She stated that she had no intention of keeping money that did not belong to her, but the refund still has not been issued. She has sent lengthy text messages explaining how busy she is and saying she would process the refund after completing her work appointments for the day, but the promised refund has not materialized. I contacted the authorities about the matter, and they reached out to her, but she did not respond.
My experience with this house cleaning service has been extremely disappointing. Before hiring the owner, I told her that I was reluctant to hire another house cleaner because a previous cleaner had damaged items in my home without telling me. She assured me that her crews were vetted and very professional. Unfortunately, a similar situation happened again.
During the cleaning, my plants were damaged and my stainless steel surfaces were scratched, despite the use of microfiber cloths.
The owner initially offered to reimburse me for the damaged plant but later changed her position. In addition, I am still waiting for the return of the $40 I accidentally overpaid.
What has been most frustrating is how these issues have been handled. This is about more than $40. It is about accountability, following through on commitments, and treating customers fairly. When belongings are damaged, an offer of compensation is withdrawn, and an acknowledged overpayment remains unreturned, it understandably undermines a customer's trust.
Unfortunately, based on my experience and the way these matters have been handled, I cannot recommend this cleaning service. Good customer service is demonstrated through actions, accountability, and follow-through--not lengthy explanations.
