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    Dora’s House Cleaning

    4.5 (104 reviews)
    Open 7:00 am - 7:00 pm
    Updated 3 months ago

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    Response time

    3 hours

    Response rate

    100%

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    Services - Dora’s House Cleaning

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Dora’s House Cleaning Photos

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    Spotless, looks like new, 5 year old oven!!!
    PS B.

    This is my second time using Dora's Housecleaning and second time completely happy with the excellent service I received initial estimate with Seth. He was very professional and kind and answered all my questions and that in 2 different employees came out both times and were equally professional and worked hard which I appreciated, leaving me with immaculate home!! if you're a baker or you use your oven a lot, you will appreciate the clean oven I pictured!! . I will now make a July appointment making it my third thank you so much Dora and Maria for your hard work today!!

    PLEASE BEWARE OF THIS SERVICE. They are not honest, not professional, the owner has an excuse for everything, is a gas lighter, and cleaning was not as promised. The worst is the lack of accountability. Let me start off by saying I love to support small businesses and will do everything possible to avoid posting a negative review. However, this time I have to post one. I hired them to do a move-in deep cleaning of one of my properties to be rented out. I appreciated Shirley's walk-through prior to the cleaning. She seemed thorough and kind. Her two person team were not thorough in their cleaning even after I discussed what needed to be done with the owner Shirley and then with the two ladies who arrived. After the ladies said they were finished and wanted me to check, there were still a lot of items missed including baseboards, floors, doors, an entire closet, laundry room, stairs and corners on the staircase, cabinets and drawers. While they were correcting areas missed, the same company's carpet cleaner arrived. As I was outside greeting him I see in my peripheral the two ladies leaving and loading up their truck. I thought no way would they leaving without a final walk through. I asked them if everything was completed, they said yes. After inspecting the property, I found that many items had been missed. What was most frustrating, however, was that the specific tasks I had asked them to address--after initially reviewing their work--were still not completed. I reached out to the owner, Shirley, who offered me a $25 discount on the $475 charge. Given the circumstances, I felt this was inadequate. At the time, I was completely exhausted from moving out of a 2,300-square-foot home into an 800-square-foot condo. I had spent days purging, selling furniture, packing, and managing the move, all while extremely sleep-deprived and sick. By the time I returned to the property that day, I had already been there for over 12 hours and was running on fumes. When I returned to the property the following morning, fully rested, I began taking photos to document its condition before the tenants moved in. That's when I noticed several deep scratches on my brand new Whirlpool microwave--damage that had not been there previously. I immediately brought this to Shirley's attention. To my surprise, she claimed she had noticed the scratches during her walk-through. Even more frustrating, she dismissed the damage as "minor." Her response was both unprofessional and unacceptable. Rather than taking responsibility, she downplayed the issue and tried to shift the blame onto me. I found this dishonest and extremely upsetting--accountability is essential, and I expected better. When I responded, it seems she allegedly blocked communication. The message populated red error messages. It gave me the option to send as SMS text message so I did. It seemed to go through. This response from a business owner is extremely childish and not a response I would expect from a business who works with the public. I would have expected more professionalism. My goal was to discuss as adults and come up upon a reasonable resolution. Also, I noticed when arriving back to the property the following morning that their carpet cleaner left huge orange stains from the top of my driveway all the way down to the bottom from the product used to clean carpets with. They will not come out. I left the prior evening at 8:00 PM when it was dark and didn't see it. I am very timely in paying people for services performed and did not want to hold it up so I paid the day of service prior to noticing all the discrepancies. I have opened a dispute with Venmo and will seek litigation for compensation. I paid a service good money to come into my home to NOT CLEAN thoroughly and DAMAGE my property. Would never ever hire them again. Please take into consideration the one, two and three stars very seriously on here. I wish I had. Please see pictures. I'm trying to place them in order however Yelp rearranges them after posting. 5/6/25 Response to Reply: Shirley is untruthful. Proof is in pictures. I've attached screenshots of what Shirley referred to as me being demanding. Our messages were pleasant. I was sick, however because I wasn't able to reschedule I kept the appt. There was no issue with this as Shirley's aware and text messages show. Her staff was scheduled to arrive at 10:30 AM. I was getting moving boxes nearby. My outdoor cameras alerted at 10:10 AM. I spoke to them through the camera letting them know I was down the street and would be at the house in a few mins, they said no problem. Also called Shirley. Accountability. I have never been in trouble with the IRS lol. Instead of simply taking accountability she would prefer to make up stories. Can't believe someone like this is in business with the public. Right is right and wrong is wrong. Can't argue facts. I was able to locate a picture of my appliances before cleaning, no damage.

    Dirty baseboard

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    11 days ago

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    2 months ago

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    7 days ago

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    21 days ago

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    Shirley M.

    Jay, thank you for your kind words. We are always here to serve you .

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    29 days ago

    Perfect job on a deep clean I had done. Everything looks great and everything I requested done was done and beyond.

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    1 year ago

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    3 months ago

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    10 months ago

    Excellent communication and even better service, I highly recommend Dora's House Cleaning!

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    2 years ago

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    3 years ago

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    Page 1 of 3

    Ask the Community - Dora’s House Cleaning

    Is this a team service; I.e., 3 or more cleaners at one time?

    It is always a team of 2 or more 👍

    Do you do laundry as part of the biweekly service?

    Yes, we can always add a load of laundry per cleaning , no problem.$35 extra for wash , dry and fold. 😊👍🏼

    Hi Dora Is your company licensed and bonded? Thank you

    Hi Kimberly. Our company is licensed and insured . Your home is protected. But we are Not bonded , we will have that in the near future once we employee outside of family and… Read more

    Hi Dora, love to get a quote for my house? I live in Lake Elsinore (Canyon Hills) area. My name is Sandy. Thank you

    Hi Sandy. Good morning. My name is Shirley with Dora’s House cleaning. Dora is my momma :). We do in person estimates to provide an honest price. We can do a quick walk through Wednesday 11:30-12:30 arrival or Saturday morning. We will listen to… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Dora’s House Cleaning

    Communication with Shirley was quick and clear and I look forward to having routine cleaning with her team set up!

    Mentioned in 39 reviews

    Read more highlights

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    We called Casa Bella Pro Cleaning for a simple house cleaning estimate, and the lady who came out…read morequoted us $1,360. For comparison, every other company we contacted gave us quotes around $250. That's more than five times the normal price. Honestly, this felt like a complete waste of time. The number was so outrageous it seemed like they weren't even serious. Either they don't know the market, or they're hoping someone will just pay without questioning it. Save yourself the headache and call literally any other cleaning service.

    I found Lucy on yelp and thought she and her team would be a good fit for my mother in law. I…read morewanted to treat her to a deep clean. Most services I found outsourced the cleaning, where they would take half the fee and then only pay the cleaners a small amount. I wanted to find someone local and where the money went to their entire team. I was up front that I didn't want her discussing money or what would be included because I knew that would stress out my mother in law and also she would feel bad if she wanted more services and thought they cost extra. Lucy asked to come stop by the house to assess it first which I thought was reasonable so she could quote it accurately. From there it went downhill. First of all she was late. Which is fine in itself but when you are dealing with the elderly they prefer people to be on time because they literally plan their entire day around a visit. 15 min late became 30 min late... and to me that's not acceptable. You should be on time. It's a matter of respect. Secondly she made comments to my mother in law about every aspect of her house and made her feel bad, it gave the impression that everything was dirty. She asked oh do you want to add blinds, that will be extra. Do you want to add the oven, that will be extra. It made my mother in law uneasy and I asked her not to discuss these specifics for this extra reason and to just give me line items of what each thing would be additionally so I could make the best decision for us. Lastly she told my mother in law it would take 8+ hours to clean her 1100 square foot house and that she had to take all the items off all her counters. She is elderly and that was just too much for her. I felt Lucy should have listened to me and discussed all these things with me, the person that would be paying and hiring her, not with my mother in law. Had that happens I could have explained it to her in a nicer way. What happened instead is my mother in law was offended, felt I was getting ripped off because she felt the time quote was too long, and she felt nickel and dimed with all the extras and overwhelmed with the task of having to clear her countertops.

    Dora’s House Cleaning - homecleaning - Updated July 2026

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