I hired Brenda to clean my one-bedroom, one-bath property, but unfortunately the unit was not properly cleaned. When I arrived to inspect the property, multiple areas that should have been part of a basic cleaning were still dirty. The vent had visible dust buildup, the stove grates still had grease, and the range hood and backsplash had residue and streaks. Inside the cabinets there were stains and marks that had not been wiped down, and the top of shelving still had dust and debris. In the bathroom, the toilet base area appeared unclean, and the shower head had heavy mineral buildup. Even the refrigerator had food residue and ice buildup, which should normally be addressed during a turnover clean. Because the unit was not guest-ready, I contacted Brenda and requested a refund for the cleaning service, but she informed me she could not provide a refund. As a property owner who depends on cleaners to prepare units for guests, attention to detail and reliability are extremely important. Unfortunately, based on this experience, I cannot recommend this service for turnover cleaning. read more

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Lots of room for improvement. Regular cleaning was requested not deep cleaning (received less than). Broke antique item, uses "steam mop" which misses corners and leaves floor sticky with residue, door knobs are not cleaned, bath tub not cleaned well (calcium deposits and soap scum remain), she relocates items without letting you know where she put them, mirrors have streaks, not worth the price nor the time. Thank you but no thank you. read more

Never again! Arrived short staffed and charged us extra for the additional time it took. We had to re-mop our floors as whatever they used left them sticky and tracking footprints. Broke our stovetop and claimed it was already like that, which it wasn't. read more

Taylor did a great job! She was prompt and so nice to work with. We're so grateful for her quick response and affordable price. She brought all her own equipment and supplies and it was really easy to get a quote and services in just 3 days! We will definitely recommend this company for house cleaning services. read more

Sparkle Cleaning Services - Dusting and vacuum - Office Cleaning Near Me

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Never showed up despite confirming on the day of that they would be at my house at 10:30 am nor would they respond to my texts and calls when I tried to contact them to get an updated ETA. Frankly, I'm very upset and disappointed as I really needed these areas of my house to be cleaned on the day I scheduled it, and now it's too late to find a replacement. Definitely my fault for putting faith in a new company to actually show up and do the work they promised on a date so close to when I needed it done, so lesson learned there. I honestly don't understand why you would book me at a time, then confirm that time the day of, and then never update me when things change. I'm not upset that things changed, that happens all the time with these kinds of services, and I would not have held it against them had I been properly updated. What I do hold against them is their unprofessional behavior and poor communication. I was hoping I would receive the same service as the other reviewers, but I guess it just wasn't meant to be. If you actually need your house cleaned on time and by people who act professional, I highly recommend trying another company. read more

An awesome job performed by Taylor and Alana. I have two big dogs that shed a lot. So hair abounds. Nice to see no hair on my hardwood floor in the kitchen. The team was efficient and organized. My stove sparkled. Baseboards clean, ceiling fans done, all areas dusted or polished. Happy lady on San Jacinto. Thank you Taylor for working to my quickly needed schedule. read more

Sent a message looking for a cleaning service. Set a date and time and then the day before that appointment was taken all of a sudden. I'm very flexible so we made another appointment two weeks from the original appointment. The date before my appointment I sent a message to follow up and again, my appointment was taken by someone else but they could give another one in two more weeks????? Keep track of your appointments! I could understand once something flubbing up, but twice??? You have no respect for other people's time and schedules. Update- the owner who commented below so nicely, thinks it's ok to send me messages being rude and calling me dishonest. Why not keep your same tone in the comment? Smh. When someone inquires about having a service done, follow up with them. They shouldn't have to CHASE YOU to get a confirmation. And then once I leave an HONEST review about MY experience, you are going to message me and say I'm not being honest????? Smh. Again, proving my point how NOT PROFESSIONAL you are. read more

5+ stars Susana was very helpful and communicated with me quickly to confirm details of the job. I used her service for a move in/out clean. Susana and her associate were very thorough and detailed. I would highly recommend; I would use her service again. read more

Taylor did a great job setting up the appointment and was very quick with her responses! Monique did a fantastic job in cleaning my home. Thanks for a job well done! read more

I found Sparkle Cleaning Service through yelp. I was looking for cleaning services for my Airbnb cabin. I requested their service and I can't describe how happy and satisfied we are with their services. They are so friendly & so professional. They are licensed. They left my home spotless!! I am thankful and definitely grateful for finding them. They are dependable and they have gained my business as a customer!! Thank you. read more

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Monique is AMAZING!!!! She's thorough, efficient and fast. I've used this comp3 3x now, I so happy with them!!

We have had our house cleaned by Monique twice now and I don't know what I had done without her!! She is super friendly and does an amazing job! My showers and toilets have never been so clean. read more

It's unfortunate that I need to change my initial review. While the level of cleaning services did not change, Monique rocks!, the communication on behalf of the company leaves a little to be desired. Delayed responses, and no responses have led me to find an alternate business for cleaning my house. read more

We have been using Sparkle for a few months now and they do an amazing job cleaning our home. Highly recommend!

Fabulous job!! Showed up on time went above and beyond . My house look so great! Cleaned my shower excellent got rid of stains my other cleaning company could not . I have now scheduled sparkle cleaning services for every 2 weeks. They were really accommodating with working around us as I run a in home childcare . Their service was amazing ! Highly recommend ! read more

I have been using this cleaning company for about a year. Monique is fantastic and pays attention to detail. This service has been great for my family! read more

I needed a deep cleaning but I was getting quoted 3x the price by other places that this service offered and Taylor did a great job doing a deep cleaning. I will be using her in the future for all of my cleaning requests. Im so happy to have found this business and will recommend to others! read more

I am very excited to be able to say that Taylor does an excellent job. She takes her time, and is very detailed with her work. She admires constructive criticism, as she takes pride in her work. She does her best to make sure her customers are satisfied. She also provides the BEST prices in the IE. This is my first time getting someone to come out to help me clean, and I am so thrilled to have been lucky to call her. Professional, on-time, accurate, friendly, and the best part is SHE KNOWS what she's doing. We are excited to be able to know we found the perfect service. Thank you! read more

We have now had Monique clean our house twice and we love the service. She is extremely professional and polite. She is also very efficient and for a neat freak like myself, she cleans to my crazy standards without me even having to mention anything. All communications with the owner is responsive and also very polite and professional. We have already referred Sparkle Cleaning to friends and family! read more

I found Sparkle Cleaning through Yelp. They responded quickly to my inquiry and understood exactly what I needed and was looking for. I booked 2 housekeepers for 3 hours and they got everything done in 2 hours. They were respectable of my request (start in the master first due to babies going down for a nap) and very pleasant/friendly. My home looked great when they left. I did not have to ask or remind them to clean certain areas. I am completely satisfied with their work. I would definitely recommend me and will be using their services again. read more

I was so impressed and happy with the great work Monique did. Good customer service, I would definitely recommend Sparkle Cleaning Services.

Thank you to Taylor and Brianna!! They did a GREAT job! This was my first time using Sparkle Cleaning, but not my last. My house looks and smells amazing. Have booked them for regular ongoing cleaning service every 2 weeks and can't for the next time :) read more

SHE WILL TAKE YOUR MONEY THEN NEVER SHOW UP!!!!! I've never heard of someone requesting payment upfront before they even show up, but I still paid anyway. I paid Taylor $500 upfront for 2 cleanings and 1 floor washing....she showed up once and did a horrible job! This is also after my husband and I gave her $300 to get her bald tires on her car fixed just because we didn't want her driving her kids around in a death trap. When I paid her I paid through Zelle like I had done once before instead of to her husband's Venmo account. She told me that account had been closed...turns out it wasn't it was overdrawn so the payment went to the bank and not to her. She tried to tell me that there was fraud and asked that I send the money again. I ALREADY PAID IT!!! Then she had the nerve to text me asking "are you honestly ok with my family being in a predicament of being $450 short this month? if there is anything you can do... I mean make small payments and receive an extra 3 cleanings for the month" Like it's my fault she is overdrawn???? then she tried to guilt me saying her business would have to get shut down over this. Not to mention the one time she did show up after I had prepaid this money, the cleaning was HORRIBLE!!! I have a 4000 sf house and she was in and out in less than 2 hours, you can't even clean the floors in that amount of time. STAY AWAY!!! BEWARE!!! DO NOT EVER USE TAYLOR'S SERVICES! SHE IS UNPROFESSIONAL AND A MESS!!!!! read more

Thank you so much. I haven't seen my house that clean in months. You guys do a great job. Can't wait to have you back out.

This company ghosted me. I received multiple emails confirming my appointment but on that day, no one came, called or emailed me. And all my attempts to contact them were ignored. I still have not heard back from them 3 days later. Do not schedule this company if you want someone to actually show up! read more

Great service. We use to clean 4 bed, 3 bath house with very reasonable pricing. The owner or main contact is very professional and a pleasure to work with. We have had different house keepers and so far they are all great. read more

I needed a move out cleaning and decided to give Sparkle a try. Tayler answered my questions and her quote could not be beat. Her communication was great and she walked me through the finished job explaining the process and how things were done. I was very impressed! I would definitely recommend and would love to book again once we are settled in our new place! read more

My husband and I have been working from home since the Safer at Home order was started. We also have a 1 year old and three older kids and a large dog who sheds excessively. The process from beginning to end was a great experience. Tayler and her associate (we didn't get her name) did a great job cleaning our house. The kitchen and bathrooms were cleaned very well and they even tidied up our daughter's room (which usually looks like an explosion went off because she does a lot of crafts in her room). The reason this is only a 4 star review is because there was one walls/baseboards of the bathroom downstairs that wasn't cleaned. Overall they did a great job and I'd be looking to hire them again in the future when we need the house cleaned again. Thanks Tayler, appreciate the cleaning job your team did. It was just what we needed! read more

I'm a full time student, full time employee, and a full time mom. Sometimes cleaning isn't on the schedule and that's ok since I found Sparkle Cleaning Service! Tayler is a miracle worker my appliances and baseboards look brand new! I'm so happy with the services I've decided to make a standing appointment! read more

I needed deep house cleaning for my house in Moreno Valley after tenant moved out and left huge mess. Then I found Sparkle Cleaning Service. They knew exactly what I needed and quoted me very reasonably based on what I told them about the house. I got 4.5 hours cleaning with 2 housekeepers. They also sent me a lot of before and after photos since I couldn't be there. They are very professional and trustworthy. :) read more

Aiding did a awesome job I decently would recommend her and have her back ty so much for ur service.

I've had Tayler and Monique clean our home once a month for the last 3 months and I've never been disappointed. They do amazing work and are very courteous. Would highly recommend! read more

I found this business because I was looking for a house cleaner. I usually rely on Yelp for most of my business needs but have realized during this pandemic that most reviews are fluffed up by the owners friend or family. I am giving a 2 star because of the quick response back from the owner and the nice young lady that cleaned my home. However, what I was told when I scheduled an appointment is that two people would be cleaning my home (because of the size). Only on showed and told me that she was alone. "The young lady asked for a vacuum because she said,"due to COVID they weren't using their own". I thought that was odd because my old housekeeper and the ones prior brought all their own products and equipment. I paid $175.00, which I have no problem paying when it's a job well done but I honestly could have done the same job myself. If there had been two people versus one I'm sure more detail would have be given to the cleaning. I gave the young lady working a $40.00 tip because I was able to speak to her while she was cleaning my home and could tell she was just a young adult working hard and trying to make an honest living. I explained to her that the money was hers to do what she wanted because she worked hours and that the owner was already paid. Apparently the owner picked her up. 10 minutes after leaving I received a text saying, "I just picked up my partner ,Thank you for the $40.00 tip and for supporting small businesses." I have been blessed and still able to get my house cleaned once in a while but for those who are thinking to treat themselves and get their house cleaned don't do it with this company. I have learned it's best to use a person by word of mouth. You know exactly what your getting as well as the service. read more

Bad business, I had an appointment with Sparkle. Taylor and another lady came to my house was there for about 30min before leaving, stating there was an emergency and they couldn't finish. Taylor said she'd call to reschedule appointment for the weekend. There was no call to reschedule appointment. Bad business ethics. I would not recommend them. read more

I Would not recommend working for this company very unorganized and you never work a full 40 hours not even 20 hours sometimes and you will never get a paystub showing the hours you did work .. you will always be on her time. Its honestly not worth your gas or time. I would say this was my worst job ever. read more

Great service at an affordable price. My house was spotless. Very professional and quick to respond. Will definitely use again in the future. read more

The service was very good I personally had a lot of issues that day and the girl who came (I didn't catch her name) accommodated me the entire time despite me missing my original scheduled time which I was so grateful for. She got here on time at the scheduled time and I wasn't available and so she came back as soon as I was ready for her which I thought was awesome . Thank you so much sparkle .. Tayler you really looked out read more

Tayler did an awesome job deep cleaning my bathrooms. I definitely recommend her cleaning services and will be a repeat customer. Thank you very much! read more