Average ice cream, consistently horrible customer service. The visit in particular that inspired this review was a night my friend and I came after 9 on a weeknight. I ordered a frappe and it was forgotten about once it was paid for. Finally more than 10 minutes later I had to remind them that I had ordered a frappe at which point they realized their mistake and apologized. I understand that these things happen sometimes but it would have been less frustrating if I wasn't watching one associate texting and another cleaning while I was waiting for a frappe that I already paid for. In the meantime, my friend had been waiting at the window after I paid so she could place her order. After at least 5 minutes somebody finally stepped up to help her and informed her that she could not make her the frappe she requested since they were now closed. Instead she had to settle for a regular ice cream. That was unbelievable to me because if she hadn't waited so long for someone to acknowledge her, perhaps she could have ordered the frappe before closing time. We weren't the only ones in line either - there was another party behind us as well. I guess it would have been worth it if the ice cream was amazing but that certainly wasn't the case - my frappe tasted like and had the consistency of flavored milk. The staff could use a crash course in customer service. read more