Ordered mirror for my rental property. They were professional. On time and the work looks excellentread more

We just had Southern Oregon Glass replace a unique double paned glass in our house in Jville. A…read morehigh window which seemed too complicated for several companies. We were completely satisfied with the responsive outstanding service received. They were prompt and we able to install shortly after the measured etc. Price was fair. Service outstanding

This guy happened to be available days before any other local glass service, when my car was broken…read morein to. That should have been my first cue to avoid avoid! Long story short, he charged me more than my insurance deductible, never put back two parts of my door after finishing, left the stickers on the window, left all the shattered glass on my floor and back seat, and scratched the inside of my door all to hell. No one sits in the back seat, I've only had it a few months, and it did NOT look like that before. My daughter and I had to sit in the cold outside for 3 hours. It's at his house, not an actual business. AVOID! BEWARE! WAIT FOR ACTUAL PROFESSIONALS! HE IS 100% A SCAM ARTIST AND NOT A PROFESSIONAL! I have a call in to my insurance agency to see if there's anything I can do. I don't trust asking this scum bag to fix his sloppy work.

You cannot find more accommodating and professional than Tim. I had to work long distance since I…read morewas in California and he's in Oregon. I had so many questions, and I was on a budget, and Tim was so patient with me. Today he finished installing the last window and couldn't be happier. I must say my views through the windows look so much nicer! Super pleasant to be around. I highly reccomend them.

Nikki, Nikki, Nikki!! Great experience... Cost was perfect, friendly personal experience, and they…read moreseem to have really good products... Give them a visit!!

As many say, if there were negative stars, like -5, I'd give that. Plainly said, these guys suck,…read moresuck, suck. Why? 1) there's NO help with measuring your screens, just vague, verbal, seat-of-the-pants "guidelines"...no specific or written instructions at all...unless you want to pay the high-high service fee and have them do an on-site. DIY is sketchy at best 2) looong re-screening lead times...and actually, looooong lead times if buying new screens. We did both, it took 5-weeks for a small job. Not a big house we have. 3) They say they'll "contact you" when stuff is ready for pickup...guess what? Never a call...or email...or text. Nada 4) Rudeness. There's just an "attitude" with these people. Unfriendly vibe. So, no, I can't review them low enough. Use them at your own discretion. I bet donuts to dollars you'll come away just like me.

I highly recommend this business. Easy to deal with, very responsive, on time, shower door…read moredelivered and installed early, quality work. Nice people. Fair prices. You don't need to look further - you will be glad you called them.

They installed a new shower door and some grab bars for me. Charged me $2100 for the new door I…read morecould have gotten the whole inclosure for that price but I was in a hurry to be done with remodeling and thought fine Ill pay a bit more. The installers put the grab bar within 1/4" of the door handle so that every-time you close the door you hit your thumb. I called talked to the business owner. I expected that he would acknowledge that the grab bar and the handle should not have been installed so close together and promise to do whats necessary to make it right. Nope, he told me that it was my fault, that I must have told them to install it that way. He suggested that it was my fault for not being there to tell them that one doesn't install grab bars on top of the handles. I asked them to make sure they drilled into the studs, that way the bars are more secure for my elderly mom and it would be easier to patch the holes if we need to move them. The owner tells me they drilled 6 x 1/4" holes to put anchors behind the tile. Now I need to remove the bars, hire a tile guy to cut out the tiles with holes, find similar tile and replace it. Additional $400 on top of 2 days looking to find a matching tile. I am in the trades, I know mistakes happen but it is not good when they do not admit the responsibility for a shoddy work and leave the customer to correct their mistakes at the customers expense. I regret hiring these guys! I wish I went with someone else. Update. They contacted me and offered to replace the door with a new handle 2" away from the Grab Bar. So I added two stars. Will update when they finish.

Best. Service. Ever…read more I parked on the street in downtown Medford on a cool, crisp, and gloomy day. Once I came upon my car I noticed my car window was shattered. Nothing humbles you faster than a cracked windshield. Thankfully, these folks know exactly what they're doing. I called down to get a quote and was greeted with kind, friendly, and exceptional service. My window was ordered and I was eager to get it replaced. When I went down I was treated as a friend and a valued customer. The two in the shop definitely kept it lively. And, as I ventured to the window to watch the man, the myth, the legend himself replace my window - I was on the edge of my seat as if I was waiting at my home window waiting for an Amazon package to arrive. The service was promptly, skillful, and swift as a coursing river. When I called around for price inquiries I took note of a handful of places that, when hearing the price, my jaw physically dropped. Upon scrambling to pick it back up I saw my options and realized I was saving (I could buy/replace so many windows) with Farrell's - saved my windshield and my wallet. Rare combo. They fixed my car glass so well that my car felt emotionally supported. I highly recommend Farrell's, their team, and the service they provide. Take this as a sign to stop Googling and call them!

Jessie at Farrell's Glass was great,. He got me right in and had the window motor fix on my 1999…read morecar no time. Reasonable pricing too. I waited a couple weeks to test the window, it's working perfectly. I couldn't be happier!! Thanks Jessie!

Had a chipped windshield and they fixed it in a few minutes. Price was ok service was excellent.read more

Great experience went in for a chip in the windshield... service was fast, efficient and fair…read morepriced! Definitely recommend this place... the only kicker I don't like is they charge to use debit or credit card 4%.... Hate to say it but it is the cost of business!

Went to Milford shop since Yelp site indicated Ashland shop was closed until November -- which was…read morewrong! The Ashland shop could have done what we needed, they called about 8:30, but I was already in Milford. They did a crash-wrap for free (would not accept any money), I promised to make a donation to their local high school boosters. We were traveling & could not wait several days for them to get the new back window. I love supporting local, small businesses!

Note: I've added 3 stars to my initial one-star review (below) as a result of a conversation with…read moreBill's Glass business owner, Jim B. Jim replied the same business day and made a sincere attempt to understand my concerns. He also apologized and provided context for my negative experience, which I appreciated. Most importantly, he explained steps Bill's Glass was taking to improve the customer intake process in Ashland. Jim's intervention addressed my issues with the Ashland shop and has restored my faith in buying local. Initial one-star review: Do yourself a favor and work with Bill's Glass in Medford instead. I'm not going to identify/shame the individual by name, but the person responsible for intake in Ashland is incompetent, and you'll find yourself frustrated with the shop's inability to provide basic customer service. They make commitments, fail to meet them and then just make excuses. Sorry, I know it's inconvenient to have to travel to Medford when we have a Bill's glass in town, and I believe it's important to support local businesses. But without dramatically improved customer service in Ashland you will be frustrated and, several weeks later wind up going to Bill's in Medford anyway.