What a great experience I just had. I was interested in purchasing a few ebikes. I wanted to test…read moredrive, but the one I wanted was not in my location (lectric bike). I made the quick trip to Prospect to Jeffs bicycle repair. He let me try several bikes around the neighborhood. I was given good instruction how to drive them. I was shown the differences between the different bikes. They had several different suppliers and models to test. I ended up ordering one and a bike rack also. They will be putting it together for me when it comes in. I was super impressed by the customer service and happy to support a local business.

From the owner: We are a locally owned Bicycle and eBicycle shop offering sales and repairs. read more

You cannot beat the staff - every single one of them provide exceptional service. From time you…read morewalk in while you're waiting for your bike to be serviced and for the staff member that actually takes care of you. This is a great Trek bike shop. Thank you Bodi!! You made my day.

So I've bought 5-6 bicycles from Trek over the last 3 years and never once had a problem. Fast…read moreforward to now... I came in the store and ordered a bike from Devon and I had great customer sales interaction. He helped me find my bicycle online, we ordered it and about 2 weeks later I got a phone call to come in and pick up my new bicycle. When I walked in, I was greeted and I told them who I was and what bicycle I ordered. They brought it out front and it had a pretty bad scratch on the rear of the bicycle. (Not something that would go away) I also noticed it had a lot of grease/ hand prints all over it and the grips were not the ones pictured online. Thought no big deal, I'll just clean it when I get home. When I said something about it, the sales associate knew exactly there was a mistake but had to speak with the manager. Well the manger, Patrick comes out and starts finding excuse after excuse not to address something like the bicycle grips, (said, Trek has the right to put whatever parts on they want) sales associate tells him this is not correct and it's one of the selling points of the bike. So Patrick finally caves in and pulls something close enough off the shelf in stock to the Bontrager Satellite IsoZone Plus grips. Still not the same but I'm like whatever at this point, I'm not tryin to be that guy. Honestly I didn't like the fact I had to explain myself on why this wasn't right. But the grips were close enough, so why make a bigger fuss? At this point I'm tryin to be super cool about everything but also kinda taken back at the Trek sales experience. So I take the bike outside and load it into my truck and I notice the paint is chipped where the cable is routed through the frame and it's very sharp and could cut you if you accidentally touched it. I also noticed a lot of marks, scratches all over the bicycle. They also forgot to give me a take home bag, it's this bag with the warranty card and other Trek bicycle care cards and a tune up. So I bring the bike back inside and maintenance guy is more than willing to find solutions to try and fix the bike, unfortunately there is no paint touch up left to match. But the entire time the manger had a poor attitude towards what I felt like was me and to find any solution to fix what was wrong with this bike. So these weren't issues that were something that occurred from shipping, these were issues that were caused by whoever built the bike. Now mind you, not one other bike in the store look like this. None of them had excessive grease or fingerprints all over not to mention deep scratches. Those showroom bicycles were all nice and shiny and squeaky clean so my question is why didn't they just clean the bike after calling me and told me to come pick it up or look it over to see all the flaws? I just had a very poor interaction with their manager and I asked if I could return the bike and could they do anything as far as a little discount if I spent more money on a nicer bicycle and he said no. So I just ended up returning the bike on the spot. At this point I was just done with my new bike experience. Needless to say that all the staff members were wonderful but the manager wasn't the best at customer service. Definitely not the way a customer wants to pick up a brand new bike from a company such the Trek Store. Mind you these are $1000+ bicycles in here. But I'm sure sales are great and who cares about one persons bad experience? What's sad is that, at the time I really wanted another Trek bicycle and I would chalked up half of the stuff wrong with the bike, have I of had better experience picking up a brand new bicycle.

Did a great job repairing my bike at a fair price! Tremendous service and attention to detailread more

I had them put together an electric bike that I bought did a great job delivered it and explained…read moreeverything for cheaper than what they told me they were gonna do it for

I was at Dick's in the early morning on a Saturday. The employees were all friendly and the store…read morewas very clean. The walkways are spacious, clean, and well lit. The merch is well organized and there's a large variety. The store sells exercise equipment, clothing and shoes, plus lots of gear for any sport or regime. I like the sales they have on thick socks in the winter as they have really good socks. I do wish they had more cotton clothing though, I don't like exercising in polyester ick. You can absorb microplastic that way even. The lack of sustainable and healthier clothing made me remove a star. Overall it's a very nice store with great parking and right by the food court.

Not a fan of this location since they had a re-opening Aug 15-17th and I did visit this location…read moreduring that time. Not sure I understand what the re-opening was for the store was over the top on staff, sound - so freaking LOUD and everything was over the top visually. It was gross. When I asked a staff member where they kept their women's Bombas socks - preferably the three package ones - I literally, was given the run around. We paced around the stop needlessly as it was clear she didn't know where to send me after reaching out to a colleague on her phone system. WEIRD. When I finally found myself around the shoe area looking for the Bombas, I had some glimmer of hope when a sales guy approached me asking if I was the one seeking Bombas and he got me to what I wanted. Not sure why this store (as well as others) spread out the Bombas pickings why not keep them in one spot but it is what it is. I miss the old Polaris store. This new Dick's House of Sport is just too weird. Yes, I'm an athlete and appreciate helping community members and putting forth a new in-store experience I suppose I was looking for something different. Decent back up store to my Easton if anything is needed just be aware of the new layout and experience. Just ok.

i got someone for help they was rude and told to hurry up. this was no one in the shop, but the…read moreperson kept telling to hurry up. not going back

Great Local business. Free Test Rides!! Unsure about a bike or just want to try some out for fun,…read morethe test rides are so easy and fun and really free no games. All their bikes are of great quality and for a good price all things considered. The bikes are made at manufactures where all the worker are paid well which is why they are a bit higher. You can feel good about buying a bike from here on both the manufacturing and local level. The people that work there are passionate about bikes and customer. They know eBikes, this is their specialty unlike some other places. Great people great product.

So cool- hidden gem for serious mountain bike fun. I took my active 10yr old here and then have…read moregone back several time to meet friends. There is a trail and also "trick" area. Make sure to bring helmets.

Any place that give you good outdoor nature activities gets five stars.The trail is very well…read moremaintained by the local MTB Association and is about 5 to 6 miles of good singletrack MTB.Make sure you go before any major rains and few days afterwards because they say the trail doesn't drain well.Besides that get out and ride

Looked online for a very specific bike & only Johnny Velo had it. It was still in the store when we…read moregot there & after a test run I knew I wanted it! Great service & professional & efficient. Awesome small business to work with & they know their bikes!

If you are looking for a E-Bike this is a great shop. I had great service…read moreand they really took the time to answer all of my questions. The shop also sells all the safety equipment you might need as well as locks. My son loves his new bike that we chose.

Another Central Ohio Gem. This trail is a six mile trail that has been built and maintained by…read morelocal mountain bikers. It is a single track trail that winds along alum creek lake. Lots of twists, turns, bridges and obstacles to make the course challenging and always interesting. Plenty of parking across the road and also a nice venue if the family would want to come along and fish, picnic or hang out by the lake. Also this trail is just a few miles up the road from the phase I trail. While there are not a lot of mountain biking options in central Ohio I do appreciate these trails and the effort put into their maintenance. Phase II is a bit more challenging than the phase one so if you are a beginner I would recommend starting out down at the phase I trail as not only is it a bit easier there is also a two mile beginner trail down there as well.

Very good technical trails full of roots and good scenery of the Alum Creek....Worth a rideread more

What a great recommendation…read more.. Wifie was looking for some supportive shoes and a friend recommended Second Sole in Delaware. The store is not much to look at but the service was off the hook. We have bought plenty of shoes in our llifetime but this was the first time we got an education. The Brooks shoes were bought were not expensive but were a great value

I went last week to look for walking shoes the gentleman with the beard was very helpful and we…read moredetermined I needed shoes wider than they carry so he ordered a pair for me. Went back today to try them on the man with the beard was heing another person so a man with gray hair came out told him I was here because the shoes that were oreded were in and that Dan had called me. The shoe box was handed to me. I said I wanted to try them on to see if they fit. The gray haired man stated I hope so they were special ordered. Went to the chairs expecting help with fitting. None received. (bearded gentleman was still assisting another person) Bottom line the shoes were not comfortable so I said sorry they don't work. Gray haired man so am I and 'stomped off' I left apologizing to bearded gentleman for being an inconvenience. I wanted to shop locally my mistake trying to do it with Second Sole Negative star if I could

Bought 3 units over the years. I only go there because the salesman jarred is straight forward. If…read morehe leaves im not sure if i will go back. They dont list the prices on tags, helpful hint is go in with what your willing to pay. The owner patty has final say on sale or not. Once the sale is agreed upon its pretty straight forward quick process. They are currently in the process of adding alot of stock for there accessories department. They have the best selection among the 3 locations. No issues with the bikes I have bought from there.

For the record, this review is specifically about the Ask Powersports-Columbus location. This…read morefeedback comes after a direct, difficult discussion with the owner/manager of this family business to ensure there is no confusion regarding which location provided this experience. I recently had an incredibly disappointing experience that started with the service department and ended with a complete lack of leadership. When I expressed my frustration, the manager's response was effectively, "service is bad everywhere." There was no apology or "how can I help?" Instead, I was given excuses about how difficult it is to find personable technicians and why I should essentially accept a subpar experience. It's clear management is more focused on preserving "margins" than providing professional service. If good service is hard to find, I'd still rather take my business to someone who actually tries. Being content with providing a horrible customer experience is a choice, and it's one this business has made. Recommendation: Save yourself the headache and go to Pony Powersports instead. They seem to understand that protecting the bottom line shouldn't come at the expense of the person standing in front of them.