I wanted to love these guys. Great reviews and very friendly folks, but we're coming up on 5 months of service and our issue is honestly getting worse. We're seeing more pests now than when we started and that's literally the opposite of how this is supposed to work. I've wasted far too much money for the empty promises and inability to make an impact. I won't spend another penny with them, we're taking our business to someone that knows how to get results. read more

I did the "Yelp Request for Quotes" and they were one of the five to respond - and most importantly, the one that actually continued contact without flaking out. Communication - so important in this area - and they texted me, kept me informed to make a plan. Then the guy that came to do the work - Bobby - texted and called me, and we touched base and he was able to arrive earlier (...I took the first time they said, knowing that I'd be in a meeting when he arrived regardless - this worked out SO much better). Bobby was friendly, knowledgeable and kicked out those damn insects like I asked. As this was "first visit" - IF they aren't gone, I'll update in a week when I contact them (which I doubt will be a problem there, either!) read more

Chris was extremely knowledgeable and professional, would recommend, he was prompt and on time and explained everything.

Best possible service we could've found! Customer service is top notch. They went above and beyond over and over, accommodating our special circumstances and helping us rid our home of a bedbug infestation. They don't stop it open job is done. Chris, Lisa, and every person we had contact with went out of their way to meet our needs and with the utmost of kindness every step of the way! read more

While the service was easy to sign up for, the staff was knowledgeable and the service technician thorough and professional I will not renew my contract because their pricing model now seems high compared to comparable providers. Recently a competitor came to my door and quoted me a price approximately 40% lower for exactly the same service. Why? Because 1st response priced their service on my home's square footage, including the basement while the competition priced based solely on the house footprint. Since neither company provides inside service (unless there's a specific reason) makes no sense to price based on this model. read more

I have been using 1st Response for a couple of months now and I couldn't be happier. Every interaction with them, from the folks at the office to the technicians that come to my house, has thus far been pleasant and professional. They are also very prompt in returning phone calls and getting technicians out quickly to resolve any issues. There is currently a major spider and house centipede problem in my home. Since 1st Response has started treating my home, the problem has gotten noticeably better, and they continue to send technicians to my house as necessary to keep them under control. I sleep so much better at night knowing that my house is pest free. Thank you 1st Response! read more

David from 1st response came to our home today and the visit was excellent. He was 5 minutes early, very friendly, knowledgeable, and quick with service. I especially appreciate how respectful he was of our home- He wore shoe covers and was very careful not to allow any debris to fall from our dusty attic (where our issue is) to the floor when inspecting. Wonderful experience. Thank you! read more

Chris came to the house and was very polite and explained how the process works and the instructions to follow for the ant removal. I liked that he stated if we notice anything by Monday to give the property management right away to give them a call. He also had protection for footwear very good job. read more

Steve was amazing. Helped me with some extra visitors and an extra request needing attention in the crawl space.

I love this company and wish I could take them with us when we move out of state. They are very professional, trust worthy, kind and knowledgeable. I've used two different "big box" companies in the past and there's no comparison to the service and professionalism Lisa, in the office, is always cheerful and so helpful. Support local and hire this family owned business. They really are the Best of the BEST read more

Fantastic 5 star service. The reviews don't lie From our point of view. Chris did a great job eradicating a large labour. The moles stood no chance while stomping down their elaborate channel of living quarters. Our grass is once again vibrant and we are very appreciative of the 1st response team. Thank you! Hope to not do business again but if we do it will be with 1st response pest team. read more

First response has been fantastic. Quick responses, prompt arrivals, etc. Highly recommend.

Very professional and knowledgeable,but made me feel like we've been friends forever. I liked that. I was comfortable letting him complete his processes in my home like it was me and a buddy sharing beer. read more

I received a phone call the very next morning. I was given a quote within 5 minutes and had a tech out to the house within 48 hours. My family's safety is of utmost importance to me. Therefore, to have my wife call me and talk about how nice the technician was, how personable he was, and how comfortable she felt with him being at the house in my absence speaks VOLUMES about the professionalism of the organization. The problem of he cockroaches in my house has DRASTICALLY lessened. I look forward to doing more business with them in the future. read more

They came out and treated for carpenter ants. The technician was thorough and explained everything he was doing. Would use them again.

Chris was polite and professional. He was able to assess the situation and advised me on what to do if the issue reoccurs. I'm very pleased with their service. read more

1st Response is the pest management company that my company uses. Each and every staff member is so helpful and so friendly. Frazier does our weekly services as needed and always stops in our office with a great attitude and friendly conversation. Thanks for all of your awesome help and quick service! read more

Best company! They really are responsive. I have had an ant problem and they have continued to address the concern. Lisa is very helpful and the technicians are professional. I would highly recommend them and have signed on for year round care. read more

We used first response after we ordered a headboard online and discovered it came with bed bugs. Everyone at first response was so helpful, especially at helping us schedule and in explaining the process of the heat treatment. There seem to be very few companies that use heat to kill bed bugs an this was important to us so that we didn't have to have someone come in multiple times an use pesticides all over our place. First response was pretty busy when we originally called, but we told them how desperate we were to get someone in quickly and they were able to get us in a day that someone else cancelled just a few days later. The actual heat treatment went very smooth as well. They showed up early in the day and I left for a few hours and came back to a bed bug free home. So many other places said they would have to come back multiple times, but with the heat treatment it was over in one day. We did have to spend a lot of time preparing and removing any items that could be damaged, but it was so worth it. Jay was very helpful and even called back that day and the next to check on us. We had a great experience with first response and would use them again, but no offense, we hope we never have this issue again:) read more

We had great customer service from start to finish. Resolved our issue right away with just one visit. Thanks a lot Larry!

We signed up for service last year and couldn't be more pleased. Our technician Chris is so professional and knowledgeable about pesky little pests. I even capture the bugs and ask him what they are when he comes for service. He never has to look anything up and knows all about them. Also, the communication from the company itself is superb. They call before appointments and all pricing is explained in depth never any surprises or hidden charges. Will continue using 1st response! read more

We love 1st response for all of our pest needs and have been using the company for years. The office is very knowledgeable and professional. The team of techinians are amazing. Always there promptly when they say they will and take care of all our needs to answering questions, easing our mind but most importantly getting rid of the problem from fleas to our everyday pest. Thank you 1st response for taking care of us! read more

Great and effective service! I live next to the woods, and I had big problems: spiders in the basement, ants in the kitchen, and the final straw was when I found mouse droppings in my desk. In a drawer. The mice were in the desk I sit at every day. Gross. 1st response sent out Chris H to my house, he took a look around and made some observations (it was worse than I thought), was very knowledgeable, and friendly. I signed up for the preventative maintenance service months ago, and I literally have not seen a single critter in my house since. Highly recommended! read more

So far so good! Called 1st response due to a nasty smell in my guest bedroom. Jay, the company president, was able to come out faster than I was originally told on the phone. He was able to determine right away that it was a dead animal in the attic, and we went up there to try and find it. We found numerous new and old burrow holes, which means that I was the lucky recipient of mice in my attic! We weren't able to find the dead animal, but he assured me that the smell would go away in a couple days. After about 4 days, everything was back to normal. Jay was so thorough with the visit that I had him spray our whole house (including inside) on their platinum program. My wife had recently stepped over a tarantula sized wolf spider while walking in the basement, and I was tired of the constant centipedes. It's been over a week now, and the smell has disappeared and the centipedes and spiders are no longer roommates! Thanks Jay! read more

Thank you for your always complete and accurate assessment of what my home needs for each season to control the issues I face in controlling the unwanted guests. I never have yo worry about anything in this arena because Lisa is always that smiling voice ready to help and the guys in the field are always pros at finding and fixing the problems as soon as they arise. I would not consider any other pest management company EVER!!! read more

I have used 1st response management for the past 4 years. They have been so accommodating, helpful, and they get the job done! Their staff is friendly and knowledgeable. I would absolutely recommend 1st Response!! read more

Have to comment on how pleased I am with this service and Chris- professionalism is impeccable. I love having a pest free home!

Jay from 1st Response came to check out my house for termite damage after I was worried I saw some termites. Luckily, he didn't find any so I didn't need a full inspection, but I was really impressed by his friendliness and helpfulness is talking to me about what kind of treatments might be best for my house in the future. I will definitely use 1st Response any time I need an exterminator or pest control. read more

Jay came out today to deal with some roaches we started seeing, and he was very friendly and helpful. The process for the first application took about 45 minutes, maybe an hour. They used a bait that is safe for pets and children (which was very important for us), and their process is to come out and reapply 3 weeks after the first application to get any remaining bugs. Additionally, they have a 60-day agreement, so if the second application doesn't eliminate every bug, they will do another application free of charge. Hope we don't have to use that option, but glad to know it is there! Jay also recommended a couple of other options to help keep them out of the house once they are gone and starting all over again... and they don't just do bugs - they do mice, rats, squirrels, etc. Overall, I was very impressed and can recommend them highly! read more

That was fantastic job and professional with highly respected of time! Thumbs up! He was prepared with his tools and help me out to figure out what's going on! I would recommend to everyone. read more

I have had an extremely difficult case of Fleas at our investment property and 1st Response has been very professional and patient with the amount of times they are having to re-treat. Jay, the owner has even come out now to reassess and re treat. Lisa, at the office has been more than courteous and helpful as well! I do recommend 1st Response for your pest management needs!! read more

Was appreciative of the friendly, professional customer service over the phone, and their willingness to do the job while I was at work. When I got home everything looked undisturbed (flowers not trampled, etc.) but there was a hang tag letting me know they'd been there. Oh yeah and they got rid of the wasps! read more

The technician explained the issue, assured me this is a common issue, and answered all my questions about the treatment. 5 days, no pavement ants, Good Job! read more

My husband and I recently rented an old house - our first experience living in a pre-1980 build - and we ended up needeing to have it treated for fleas before we moved in. First Response took care of us quickly and thoroughly! Jay took extra time to share a lot of his knowledge (including how to D-Con for mice, and how to tell when they're out of control!), which I really appreciated. From my initial price quote through the completion of my service, I spoke with three people - and each was pleasant, organized, well-informed, and responsive. They were competitively priced, too, and offer a great guarantee. Highly recommend! read more

Outstanding service! I contacted 1st Response via their website on Thanksgiving Day. I did not expect any response until after the weekend. But Jay Neff, the owner, responded by email the same day. He did the inspection on Monday, and he installed the termite treatment system on Tuesday. I was extremely impressed and so relieved with his responsiveness. Having a termite problem is very stressful. Having outstanding customer service is important. Jay took the time to explain in a very understandable way how the treatment system works, and how termites do damage. I would recommend 1st Response to anyone looking for an excellent pest control service. Big thumbs up. read more

Excellent Service! Chris Brandt came out and listened to my concerns, inspected my home, and gave me a yearly program estimate. He was polite and seemed extremely knowledgeable. There was no high-pressure sales pitch. Weeks later, I called the office to set up service and Lisa quickly accessed detailed notes about my home and what I needed done. Chris came out a few days later with my new technician, Chris Hanley. They worked together so Chris H. would know what I wanted. They worked efficiently and neatly. Yesterday, I saw evidence of mice and called Lisa. Chris H. was out this morning exactly when Lisa said he would be. I am very impressed with how he problem solved and handled the mice issue. Again, he left my home cleaner than when he arrived. He's polite, thorough, and personable. Thank you 1st Response for the exemplary service. read more

Great service and fast response. They showed up early the day after I called. The first treatment resolved the issue. Would definitely use them again. read more

1st response Pest Management did a wonderful job in addressing my issue (came out within 24 hours) with wasps and other insects that got into the house. After my experience and results since their visit, I think that everyone should invest in the protection of their home and family. Their protection plans were extremely reasonable and I have yet to have an issue since implementing it. read more

We had encountered bed bugs in our new location and where not sure how we got them, I contacted 1st Response and made a time to meet with the tech Larry, it was confirmed they were there. He walked us threw all the steps which we fallowed to the "T". Scheduled the treatment day, all went well....we scheduled the fallow up and Larry said everything looked good. We were told if they returned they would come back out and repeat the treatment, well guess who came back? that's right Mr. Bed Bug and friends. I contacted Larry and told him what was up, said he was busy and would get back with me soon....about a week later he calls and says I can be there at 2 pm, shows up about 3:30 does his checking and says yes they are back. So he tells my wife have your husband call me to set up a time to redo the heat treatment, she says OK fine, then he wants to charge me $1200.00 to redo it. Whatever happened to standing behind your work, and why would I pay for another treatment when you didn't get it right the first time!!! read more

1st Response is every homeowner's dream: a company that is responsive, reliable, and really knows its business! We needed action taken against our indoor ant infestation right away, as they were invading the living area of a severely handicapped family member. 1st Response came out post-haste, and thoroughly treated inside and out. Because we don't live in a bubble, we've had outdoor insect issues too, but if I get "antsy" (ha) about seeing some around the deck or other areas, I can count on 1st Response to honor their commitment to eradicating the problem. The technicians explain what they are doing and using, what to expect, and how long it will take. Jay or Lisa always call to follow up, making sure the problem has been addressed. I wish every company I dealt with was as knowledgeable, conscientious, and ethical as 1st Response! The protection plan is reasonable and one certainly gets one's money's worth. Kudos to this superb company! read more