my family has purchased two cars from Luis and have enjoyed our experience everytime. with the dealership under new management now, I've noticed a positive difference in the communication between customers and service technicians. Under old management, it was very difficult to come across a loaner anytime one of our vehicles needed to be in the shop. However, with the new management, it has proven that getting a loaner has been very easy. It makes the thought of getting my car serviced less stressful. read more

After I posted my original one-star reviews on Google, Yelp, BBB, and Mopar, Shane Potts reached out to me on Friday. I called him Monday, explained what happened, and after about a 10-minute conversation, I came to the dealership about 15 minutes later. Shane made it right. He honored the warranty, the vehicle was fixed, and I was back on the road in less than an hour. That's how it should have been on Thursday. I also met Waco, who worked on my vehicle. He checked in with me several times while he was working on it, walked me out when it was finished, and had my vehicle pulled up and running at the front for me. That was genuine VIP-level customer service. So I'm changing my review to five stars because Shane and Waco took ownership of the situation and showed me the level of customer service I expected in the first place. And here's the funny part, Jordan: after I got home, I realized there was no receipt because everything is documented online. So I guess that "life lesson" about always keeping your receipt didn't quite work out. Thank you, Shane and Waco, for making this right. read more

Arrived to just LOOK at Jeeps, but ended up buying one. Thank you to our salesperson Matt Franklin for the time spent with us and the first class service pulling up Jeeps to test drive and providing answers to our many questions. Also want to thank Carlos in finance who was very knowledgeable during our signing. read more

Brandon Tomes CDJR - Yes!! - Car Dealers Near Me - McKinney, Texas

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Consumers be informed. Every sleazy sells tactic. Hard to recommend. I was sent the OTD or drive out cost. I noticed their math was different than what I calculated. When I checked over their paperwork there was a charge for $1495. I asked what was included in that package, and the salesperson couldn't answer my questions, he said tint, nitrogen and bed liner. Hmm that's interesting the truck comes with bed liner and I have suspicions that there wasn't nitrogen put into the tires. So am I really expected to pay $300 for window tint?? I think I'll pass. The salesperson responded it's already on the vehicle. How convenient. Well I'm not interested in that valueless package. He tells me well he will talk to his manager and let me know. Later I receive a response "The only way they can remove it's do finance thru our banks." I'm not interested financing with them. So I declined that offer. The manager texts me shortly after and says "Benjamin provided we receive the same approval we will be able to match the financing, ultimately is that he only thing holding us back from a deal here? This is Justin jumping in from Brandon Tomes CDJR" I respond... "Good afternoon sir. Thank you for following up with me. I would prefer to use financing from my financial institution for my convenience." No response. However until we got the numbers I have to say the salesperson I was dealing with was extremely helpful. He answered all my questions. He sent me photos and a video of the vehicle. He followed up with me and was extremely courteous. His name is Ricardo R., check him out. Maybe he can advocate for you and get you a good deal. read more

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I just bought a new truck from Brandon Tomes Dodge. I was told things would be covered and be available but after two months, they were not true to their word. I will never buy a vehicle from them again. read more

This dealership really changed for the worse when it changed to Brandon Tomes. The service department is like a morgue. Bitter old guy running it now. Used to be a pleasant experience just coming in for an oil change. No more of that. I'd rather use Jiffy Lube. People were friendly. Now you are putting them out when you come in. Then they beg you for a good review so they can keep their job. Really? Looks like $$$ is the only thing on their minds. I did business with Dodge City for over 20 years. Never again. Gus ran a good business. read more

I took my 2025 Pacifica there for an oil change. But rather than deal with the maintenance contract, they recommended I take it elsewhere. Very disappointed. I drove to Clay Cooley in Irving and they didn't hesitate. I decided to give McKinney another chance, so months later I went back to have the side curtain recall done. It's been at least 2 months and they haven't called back saying they have received the parts. I just called Clay Cooley; they said they could get the parts tomorrow. So I called McKinney, they said it would take 2 weeks to get the parts. Looks like I'm going back to Clay Cooley. read more

Really impressed with how easy everything was. The staff was professional, the process was straightforward, and I never felt rushed. Great experience overall. Thanks again! read more

If you think your credit is going to hold you back, go and see Kenny. I walked in expecting a massive headache, but Kenny went above and beyond to make things happen. He got me a great deal that I didn't think was possible with my credit score.just straight up great service. Thanks again, DAT GUY Kenny read more

I've been going to this store for years (bought almost all of my cars) and I've trusted one man (and the crew that fixes car) for help for all my car needs. David Hamilton and the crew there have always helped me with all of the cars I've gotten and I will always trust him for whenever I need help with my car. read more

There is an odd dynamic in this service department. When you are in for service they write absurdly high quotes, but they don't convey it on letterhead. It's always on the back of a piece of paper and with personal cell phones. Or, they cut out the top of the quote that identifies the dealership and/rep code who's writing the estimate. It is as if they are trying to gouge you to see what you'll pay but don't want corporate to see what they are doing if corporate were to audit the dealer database. I got a 3000 quote for a rattle near my door. Local mechanic said a nut was loose and fixed for 145. They would have fixed the same nut I'm sure but also replace other things that didn't need replacing. Got a brake job estimate tat was triple another CDJR dealer. When you question quotes they get abrasive and nervous. read more

Brandon Tomes CDJR - Sent from personal cell with dealer info strategically cropped out. - Car Dealers Near Me - McKinney, Texas

I was told that they don't do test drives after 7 great job lost a sale just now do better please I will no longer be shopping here

I took my car in for an oil change and tire rotation, expecting it to be free as part of a package I had purchased. However, the service team couldn't find my remaining oil changes, and after 15 minutes, a manager assured me it would be sorted by the time I returned. When I picked up my car 2 hours later, nothing had been done to locate my remaining oil changes, and they were ready to charge me full price. After another 20 minutes, they told me the package had expired, which is why it didn't show up. I never would've left my car if I'd known I had no remaining visits. The service rep offered no solutions other than paying full price, which was extremely frustrating. I've had positive experiences with this dealership in the past, but after this, I'll be taking my business elsewhere. read more

they charge double for an oil change of what other dealerships charge. then my car sat outside for 25 min after it was done. don't waste your time or money! make the drive and go to Rockwall! read more

From the moment my wife and I walked in, Sam treated us like family, not customers. There was absolutely zero pressure, just genuine care, patience, and kindness. He took the time to listen, educate, and make sure every single detail was handled perfectly. Sam is the definition of professionalism and integrity. You can tell he truly cares about people, not just making a sale. He's incredibly knowledgeable, answered every question with confidence and honesty, and made what's normally a stressful process feel completely effortless and exciting. I've bought a few trucks in my life, but this experience stands above every single one of them. Sam went above and beyond for us in every way, and I'll never go anywhere else after this. If you're looking for someone who will treat you right, respect your time, and make sure you drive away happy, ask for Sam. He's the real deal. read more

David Hamilton and the crew at Dodge City did a great with assisting us with our car purchase. thanks David

The vehicle was as advertised and the sales process was fast and straightforward. Pricing was fair and the staff was professional and followed through with their commitments. read more

We did not have a good experience once our truck was taken to service. We gave specific instructions on what we wanted to have done and they did not follow them. We ended up pay $270 for diagnostics and nothing fixed. The service advisor was rude and argumentative. He gave the feel of trying to oversell rather than addressing what we needed to have addressed. We are taking our truck elsewhere. read more

We had a fantastic experience at Dodge City CDJR of McKinney thanks to Jake! He helped us find the car that was truly right for us, and the whole process felt comfortable and genuine -- more like talking with a friend than dealing with a typical car salesman. Jake was honest, transparent, and very personable. Al and Shane were also great to work with and made the experience even better. This is by far the best dealership we've ever purchased a car from. They really do care about their customers, and it shows! We'll definitely be sending any friends who are looking for a car Jake's way! read more

I left my car at this shop for four weeks for repairs. When I finally got it back, I discovered that the radio was still not fixed, even though I was charged and paid for that service. Very disappointing experience and poor follow-up. I expected better quality and attention to detail. read more

Worst experience of my life buying a vehicle. Between me and wife, we have bought over 2 dozen vehicles. And with my career, I have met 100's of Owner. Hangs down the worst Here @ DodgeCity CDJR of McKinney. Nothing in there mission Statement is true and I played around there website and it's a show. If they are not making money on you then they will kick you out MEN OF COLOR = my last name is Patel and most of you reading this knows I am East Indian. Then there is helping Communities = Really, Single Mother with 3 disable kids. NONE OF SO CALLED MANGERS in Management picked up the phone and called me. read more

Brandon Tomes CDJR - Car Dealers Near Me - McKinney, Texas

Every. Single. Visit to this place, I have issues. With my wife's Jeep over the last year, we schedule appointments to address a recall... not a soul tells us that they can't fix it until we take off work and drive down to the appointment. This happened MULTIPLE times. The recent trip with her Jeep, we had a shake in the steering wheel. The service rep recommended a balance, rotation, and multipoint inspection. "If it still shakes, it might need an alignment" the service rep says. Didn't fix the issue. I got to a reputable tire dealer-- 30 seconds into looking at the tires, they find the wheels are counterbalanced (not industry standard) and TWO rims have massive bends in them. Dodge City of McKinney didn't say ANYTHING, and that was impossible to miss. I take it back to them to address it, they shrug it off, blame it on the service rep who no longer work there, and tell me they can't and won't do anything (like not even a "here's something for your troubles"). They also tell me for the make/model, it's highly unlikely an alignment would fix it-- providing additional clarity on the recently departed service rep having no clue what they were talking about or doing. I bring in our other Jeep for a recall that I scheduled with them after they looked up the VIN, said it would require a software flash, and set a date. When I showed up (again taking off work), they take the car, I sit in the lobby, and 30 minutes go by before the service rep comes in. Surprise: there is NO FIX AVAILABLE for this recall. Why did they schedule me in the first place? Again, no accountability, no attempt to make it better, nothing. The poor service rep is young, untrained, and has no idea how to handle conflict, so this is again on the management. The training for their staff clearly sucks, the management takes zero accountability, and the customer service is utterly pathetic. I'm a Dodge/Jeep owner of multiple vehicles across multiple dealerships in the U.S. over 8+ years and this is the most frustrating experience with a dealer to date. I'll never return to this location again. read more

Brandon Tomes CDJR - Information available to the dealer when they scheduled me to come in for a warranty repair (completely wasting my time driving down). - Car Dealers Near Me - McKinney, Texas

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I purchased parts to fix my a/c that already failed twice on my new ram. I found out later they took my money for parts they didn't have and couldn't get. I called in response to the email and explained I was unclear what to do but I was met with sarcasm and attitude after which when I asked for my money back I was hung up on. I still don't have my money and am unable to get a hold of anyone for help with the matter. I guess they really do things differently in Texas read more

Brandon Tomes CDJR - Car Dealers Near Me - McKinney, Texas

I've had the worst experience with this dealership. This stems back to June 2025 when I brought my jeep in under an extended warranty to get some repairs done as well as my radio replaced. The radio was having functionality issues with Bluetooth. I have since gone back to the dealership over five times had four different radios and the last radio they put in was defective and now they are saying that I damaged it and they will not replace it. This has gone on up through today (2-19-2026) where are they sent me an estimate to replace the Radio for $2100. I have opened a complaint with the Better Business Bureau and leaving this review and hope that they will do something about it and do the right thing and replace the radio, as they promised, with a new one! If I had known I had would've had this much trouble I would've driven 50 to 100 miles somewhere else to get it done right the first time at another jeep dealership. I would encourage everyone do the same. read more

Customer service for service for my 2020 Jeep JL that's still under warranty was exceptional from the lady who answered the phone and helped me confirm my appointment. Hannah was awesome! Very polite and very knowledgeable and helpful for sure! She assured I would be taken care of this Friday when I bring my Aquarius in. Thanks so much! You rock! read more

Brandon Tomes CDJR - Car Dealers Near Me - McKinney, Texas

Just awful service, overseen by a Service Manager who could not care less that the service is terrible. Sad that I have to post 1 star because 0 is not an option. Had an issue with AC Service, made an appointment to have the car seen and showed up early for the appointment. Was told upon arrival that the issue could not be diagnosed for 3-4 days. Asked what the point of the appointment was, and was told that it's just to "see the advisor so the advisor can then tell me when they can diagnose the problem". Told them I thought that was an awful way of doing business, Kolby, the service advisor, informed me that "400 cars in front of you don't seem to care". Asked to speak with the Service Manager, and told them they'd lost me as a customer, Brian, the Service Manager, responded that he didn't really care and then condescendingly told me to "have a blessed holiday" as he smirked at me and walked off. Went to the front desk to speak with the General Manager, and they couldn't even tell me when they would be arriving. Seems obvious there's no one overseeing anyone at the dealership, and their service is reflective of that. Take your car anywhere else, lots of places that value customer service, Dodge City McKinney is not one of them. read more

This review is about the service department. I went to them because it didn't matter much when warranty was still up. Towards the end of the coverage, they started upselling gibberish items such as battery or tire rotations when no proof of failure was provided. They wanted $190 for an alignment when Richardson Jeep can do the same for $100. Many non-Jeep places can do for less than $80 but I can accept paying a little more to be at a Jeep dealership. But not almost 100% more. They must be desperate for recovering the cost of remodeling. read more

Came to the service department for them to look at powder coating that is peeling off my 2022 warlocks front bumper. They told me Saturday they run a skeleton crew and anyways they don't have a body shop . So on probably one of the busiest days for a dealer they run a skeleton crew in service and don't want to help anybody. I bet if it wasn't a warranty issue they would have taken a look. Want to sell cars but not work on the cheaply built cars they make. Not my first issue with this dealer. Do yourself a favor and stay away. read more

Worse Service ever. Car has been there for 3 weeks and still nothing. Lifetime drivetrain warranty means nothing when they try to avoid honoring it. I have now spent $900 on a rental at least 4-5 phone messages never get returned. I am 73yrs old and can't afford their nonsense. This is the second time this has happened. Bought 2 cars there and will never do that again read more

I'll keep this short and sweet but can't say enough about the out standing service from their service department. Specifically with Austin Cuevas. I have been having and ongoing issue with my Ram 1500 and he has been the most patient and helpful service advisor that I have worked with. He has been assisting me for close to a year of this ongoing issue without fail. I'd like to thank him and shine light on him with his supervisors. Y'all have a hard working, understanding, and patient advisor. The man's a gem and should be treated as such. Their service and loaner departments have been great too! read more

My name is Moe i went for service low volt battery they said nothing is wrong with it took it to another dealer they said its bad and they replaced it for me. They kept the car for 3 days Colby was my advisor very bad. Went 3rd day to take my car bc they had it for so long got home my car was scratched in 3 diff places a dent on the hood and can never reach anyone by phone or by pager they never get back to you. Went to talk to manager saw Alan Peirce he was rude and told me i have to check the cameras. On a 2024 jeep 392 with only 300 miles on it! Making a bug deal abt checking cameras for a small scratch they can easily fox. Told me to leave his office i buy all my cars from this dealer get a nee car every 2 years and this is how im treated by service. Alan and Colby are horrible employees and im taking this to corporate for the way i was treated here today. Left and trued to get ahold of the owner Lee Rodriguez was sent to someone named Jeff. Told him what happened he was polite and told me well fix it bit told me to bring it back a week later so i still have a scratched up car for a lomg time i will see Jeff and see what happens next week. I recommended this dealer to many people will let all of them know to never come here this is always been like this with service and i hope this teaches Lee to contact me bc i will not stay quiet abt how i was treated by alan and colby. Sales is nice just people like alan and colby make this horrible they have no expirence with service or customer service and my friends who came here said the same about him. Who tells a customer let me check the customers about this small scratch that just needs a buff. I own a business and know what patience and customer service is needed. Ill wait to reach lee or corporate to see how alan likes to treat his customers my number is 469-394-0787 1 read more

I would not recommend my worse enemy to use this dealership. I took my car in a week ago to have a problem diagnosed. I was told when I took it in that it would be a few days before they could look at it and I was fine with that. On Thursday afternoon I received a call from Tanner, my Service Rep. He informed me that everything was set for the vehicle to go in Friday morning. I called back Friday after lunch and was told by Tanner that the mechanic assigned to it had been called away to a different area of the shop and no one had looked at it. I asked why he did not call to inform me of this and he told me that this is why he just called me. I reminded him that I called him and he insisted he called me. My wife just looked at me and laughed. I asked to talk to the Service Manager. I was informed this was Alan Pierce and he was not available but would call me back. I did receive a phone call from Alan pretty quickly. He told me that Tanner was mistaken and they had worked on the vehicle early in the morning. He told me they were trying to see if water was leaking into the engine and had put it through the car was 3 times. He said they had not found anything yet and had not been able to duplicate the problem. I asked why Tanner did not know this and Alan was unable to answer that. I informed him that I would be picking my car up immediately. Since I live close by I was there within 15 minutes. Tanner gave me my paperwork without ever looking at me and told me they were bringing my car around. When the person brought me my car it was as dirty (which was filthy) as when I dropped it off. It had been sitting for over a week with it raining off and on. I asked the valet if it looked as if my car had been washed. He just laughed and said "no way". I asked for the Service Manager to please come out. The Valet went to get him and told me he was on his way out. Alan Pierce came out ready for a fight. He asked me what the problem was. I confronted him about the fact that the car was filthy and he had told me it was put through the was 3 times. He said that it was. I told him to look at the car and tell me it had been washed. He then changed and said what they did was run a little bit of water down the roof and into the engine and it didn't show any was leaking. I again showed him the roof and that there were no water marks whatsoever. He got even angrier, informed me that my car was filthy (duh) and started to walk off. I told him I can't believe he is a service manager and he is a f--king idiot. He started yelling at me and told me to take my language and my vehicle and leave. I had some more choice words for him. I asked Alan who was above him that I could talk to and he said he was the highest one there and there is no one else to talk to. I have all of this on my dash cam of his lying. I then drove to the front of the building and talked with a very kind receptionist. I asked her if Alan was indeed the highest one there. She told me no, that Lee Rodriguez was the Sales Manager and over everyone there. I asked to speak with him and she called him and he came out. I told him the situation. He told me that he would look into it and get back to me. He said if I would like to bring my car back on Tuesday (Monday was Labor Day) he would make sure it was taken care of. He also informed me that he would find out what happened and call me back by the end of the day. I took the car back in Monday and dropped it off. Tuesday around noon Lee called me and told me that they had looked at the car and knew what the problem was. He said he could not explain it as well as the other Service Manager Bryce could so he would have him call me if that was okay with me. I told him that would be okay and he assured me that Bryce would call me within 20 minutes. Hours later I was still waiting on a call and leaving voice messages for both Bryce and Lee. Finally, about 3 hours later Bryce called me to tell me what the problem was. Amazingly it would be over $1500 to fix it. After Bryce called me Lee finally called me back. He said he did not know why Bryce had not called me and he would find out. I told him Bryce did call me but it was no where near 20 minutes. It was 3 hours. He said he does not know why. I said follow-up would have been nice on his part but he didn't even return my calls so why should I expect that. I then asked him what he found out about the Service Manager Alan lying to me to my face. He said he didn't even research that because he was more concerned about finding out what was wrong with my car. He then said he had forwarded my complaint to HR. I asked why he told me that he said he had nothing done on the Service Manager yet? At that point I told him never mind, it was beating a dead horse trying to get someone to be honest at this dealership. I do have a complaint filed with Dodge on this dealership. There is no one there to trust! read more

1 and a half hour for a oil change and counting, some express service. Don't go there.

When I picked up my vehicle from getting my battery replaced, it was given back to me damaged like this. I then had to wait another 30 minutes for them to try to fix it. They also gave me my vehicle back, filthy with trash in it that didn't belong to me as a customer I felt mishandled and disrespected. I would never return to this location. read more

Brandon Tomes CDJR - Picked up my vehicle for repairs. It was given back to me like this, DAMAGED - Car Dealers Near Me - McKinney, Texas

Service Dept is absolutely horrible. Kept my car 11 days and Jacob kept telling me he was sending me an estimate for repair and just never did even after calling over and over and leaving messages for him and the Service Manager. Began this process July 11, 2024 and still waiting for and estimate August 15, 2024. read more

Extremely poor customer service at the service department. My vehicle was there for 3 business days and no one touch it yet. I called to find out what is going on and was told that someone will take a look at it sometime this week. I don't recommend the Dodge City CDJR of McKinney to anyone for thier extremely poor customers service. Do better! read more

Most unprofessional experience with the parts department with Kevin. I tried to call to see what was going on since the money was already taken from my account for the part why I hadn't reactive any confirmation Little to no patience for the customer due to nation wide dealership systems being down & having issues they can't process the order for parts coming in from online . They immediately can take your money from your account instantly without processing the order for 5 days. No confirmation email ever sent nothing to notifying you about your purchase but, can still process payment while the systems down without ordering the parts the opposite of professional in my eyes do not shop with this place. read more

Dustin, Lee and Tamir were outstanding. We had been shopping across the GMC, Infinini and Jeep lines and they were the most pleasurable dealership to work with. Their price and payment on a new Wagoneer was better than any other quote and Tamir, our salesman was a pleasure to work with. Having been around the automotive industry my entire life, I know an honest and genuine sales staff when I see one. Visit them with confidence. read more

Pulling out of the driveway and my truck died. I live almost directly between Greenville and McKinney. I chose Dodge City of McKinney. This was a mistake I won't make again. They had my truck for 22 days. I was never able to reach the service department on the phone by calling their number. It just rings. I finally gave up after two weeks and drove over there to speak to someone, anyone. I was told my part was on backorder for a month. I gave the okay for an aftermarket pump. They said no, they don't do that. I showed them a web site with the Mopar part $250 less than they were selling it for. Nope can't do that either. So we wait. I will not use them again and won't suggest them to anyone I know, including you. I picked up my truck today. It is still dirty but a wash isn't always on the menu for service. Fair enough. The low tire indicator was on. Didn't even bother to put air in the tire with an indicator light on. Maybe your experience will be better if you choose to try them out. Best of luck! read more

Dale is the best I have purchased 3 cars here already and all of them have been great ! he gives me great customer services every time... won't changed this place for nothing. thanks again read more