First time dining here and admittedly, was enticed by the gift cards at Costco and the rave reviews. Can't go wrong when you take a $20 discount on a $100 gift card. I thought this would be a win-win.
To start off, our waiter was so inept that he needed the owner (presumably the seating host) and another waitress to assist him in a restaurant that was half-empty on a Friday night. Twice we had our orders taken. Twice we had our dessert orders taken. And no, this is not because they were attentive: it's because the waiter couldn't get his job done right.
When the owner/seating host took my order, I asked for a soup, a salad, and half a pasta, and I commented that half a pasta is plenty for me. His answer: "Well, it's America, you can do what you want here." Not jokingly, but derogatorily. Note: I am not white... I guess wherever *I* am from, we don't do what *we* want in restaurants? In short, a completely uncalled for comment which made me extremely uneasy to be there, and it set the tone for the night.
Then, when the waiter came to take our order (again), not an ounce of friendliness, remorse or even a hint of an apology when he said "Well, we're out of the french onion" soup. Why didn't owner/seating host say this to begin with? Someone please teach both some customer service skills.
Food itself was more than decent. Instead of a soup, salad and pasta, I settled for a larger portion of the puttanesca. The caesar salad was delicious, albeit ridiculously overpriced. (Whatever, I'll pay it because it was good.) But the puttanesca was nowhere close to what real puttanesca should taste like. Pretty much tasted like a few olives, olive juice and diced tomatoes from a can. Never having that again. Didn't even bite into one anchovy.
My hubby got the shrimp cocktail (he loved it), wedge salad (very good but not enough bacon), filet mignon with scallops and onion rings. The filet was well seasoned, tender but COLD. I'm guessing they forgot to prepare the scallops after they made the filet, so yeah the scallops were nice and hot but the steak was cold. Onion rings were homemade and by itself, without having to add the dip, was very good.
Dessert was the banana pastry. Two words: Don't bother. Try something else.
Oh, and this was a Friday night, so there was entertainment. Singer was good, and thankfully not too loud. One of the busboys handed out business cards for the "band". Let's say it wasn't memorable, but I wouldn't be opposed to hearing them again.
All in all, the food (flavor) was 4/5 (just not the puttanesca and the banana pastry). The ambience (with the band) was decedent. But the service was almost atrocious. And the nasty comment from the owner (or seating host, whatever), unpardonable. As much as I would like to just do take out to avoid getting annoyed with the pathetic excuse for service, I can't support business where the owner (or seating host, whatever) makes inappropriate comments in THAT tone. read more