Fantastic experience. The good without the bad of buying a used car at a dealer. They have good…read morecars and can assist with financing. I will definitely recommend my family and friends.

working with South Florida autos was amazing, James was so great. I bought this car on my own with…read morebad credit and he was able to help me and get me into a loan and get me financed for the car and it was an awesome little car I got a mini. He is just very professional and very easy to work with. I would recommend buying cars from him anytime.

Super good everything from the first moment I contacted Samantha Gonzalez they helped me in…read moreeverything and in every problem they looked for a solution Samantha and Deyker are the best..

1/5 Stars -- Absolutely Horrendous Buying Experience at Toyota of North Miami…read more Let me start by saying that I absolutely LOVE my new 2026 Toyota Tacoma TRD Off-Road. The vehicle itself is fantastic. Unfortunately, the experience of purchasing it from Toyota of North Miami has been one of the worst, most frustrating, and most unprofessional customer service experiences I have ever encountered. If you're considering purchasing a vehicle from this dealership, I strongly encourage you to read this before signing anything. From the beginning, the entire purchasing process felt rushed, disorganized, and filled with empty promises. The salesperson repeatedly assured me that certain things would be taken care of, only for those promises to turn into excuses, delays, and constant runarounds. The finance department was no better. When I sat down to review the financing and paperwork, I was repeatedly told that everything would be explained and that I would receive copies of all my documents before leaving. That never happened. I drove home in a brand-new vehicle without receiving the complete paperwork I had been promised. And somehow, it gets worse. THEY DIDN'T EVEN PROVIDE ME WITH MY VEHICLE REGISTRATION. I drove my new truck for approximately five days without realizing that the registration paperwork had never been provided. I discovered this myself when I checked the glove compartment. How does a dealership sell someone a brand-new vehicle and fail to properly explain or provide such basic documentation? But the most unacceptable part of this entire experience involves my previous GMC lease. As part of purchasing my Tacoma, the dealership was supposed to handle the payoff of my previous GMC lease. I was specifically told by the salesperson that I could return the following Thursday, pick up a check, and take it to the GMC dealership nearby to complete the payoff. That was another promise that went nowhere. As of October 16, nearly two weeks after purchasing my Tacoma, my previous GMC lease still has not been paid off. I have repeatedly contacted the salesperson asking for updates. Instead of getting a clear answer, a confirmed payment date, or any meaningful resolution, I have received nothing but more excuses and the runaround. My next GMC payment is due October 17, and I am now facing the possibility of financial consequences and damage to my credit because Toyota of North Miami has failed to follow through on what was promised. I even called the dealership again on October 16, attempting to speak with someone in finance, only to be told that I would have to call back Monday. Apparently, once they have your signature and your business, resolving your problems is no longer a priority. What makes this situation even more insulting is that I have already expressed my concerns directly to the dealership. I have text messages documenting my complaints about the missing paperwork, registration, and lack of communication. I was repeatedly assured that management would be informed and that these issues would be prioritized. Yet here I am, still chasing answers. I shouldn't have to repeatedly call, text, follow up, or physically return to a dealership just to get people to fulfill their responsibilities. I certainly shouldn't have to worry about my financial standing because of an unresolved vehicle payoff. I purchased a brand-new Toyota expecting a professional experience, transparency, and basic customer service. Instead, I received broken promises, poor communication, disorganization, and an astonishing lack of accountability. I love Toyota. I love my Tacoma. But I deeply regret choosing Toyota of North Miami as the dealership where I purchased it. To the management of Toyota of North Miami: Your customers deserve better. Selling a vehicle is not where your responsibility ends. Your responsibility also includes honoring your commitments, providing the necessary paperwork, communicating honestly, and resolving problems without forcing customers to chase you. I am not asking for special treatment. I am asking for the basic professionalism and accountability that should come with purchasing a vehicle. My advice to potential buyers: Be extremely cautious. Get every promise in writing, review every document, demand copies of your paperwork, and verify that any outstanding trade-in or lease payoff has actually been completed. Do not rely solely on verbal assurances. This dealership has completely destroyed what should have been an exciting and memorable vehicle-buying experience. One star, and only because zero stars isn't an option.

These people are the best! Have been a loyal customer since 2013!…read more The BMW dealership is super clean and very contemporary in design with Mini off to one side and the M people right across from them. Highly recommend!!

I had a great experience with Omar Cruz at Braman BMW Miami. I requested quotes from several BMW…read moredealers throughout South Florida, and Omar was one of the most responsive sales person. He took the time to understand what I was looking for and was very willing to work within my budget to put together the best offer overall. I really appreciated how attentive, professional, and accommodating he was throughout the entire process. He answered all of my questions and made sure I felt comfortable without ever making me feel pressured. I'm very happy with my experience. I can't speak to other departments yet since I haven't had that experience, but when it comes to sales, Omar and the team were excellent and truly deserve five stars. I would definitely recommend Omar Cruz to anyone looking for a BMW!

I'd like to commend sales person Jose Antonio Morantes, he was very nice, listened to our…read morerequirements and try to find the right Car for my wife and I. We're still shopping, but He will be our contact person at Ferco Motors. Thank you,

WORST Dealership in South Florida. NEVER go there and waste your time. Trust me, once they bait…read moreyou in, they say oh that car does not work but we have another one lol hahaha the oldest line in the book. They literally lied about everything. Also looks like a place that employes illegal immigrants. If they tell you anything on the phone have them email it to you as they lied on 6 different occasions with us in 1 day lol what a joke and they had no customers there we were the only ones. All their cars are dirty, high mileage or broke. Good luck with that place.

I was very impressed with the service and salesperson at Braman…read moreI purchased a new car from them I had an issue with the car and the salesman and service handled it fast

After being a steady customer of Braman BMW for 12+ years, we were shocked at the way we were…read moretreated this time around. We were there on 8/5/24 and were helped by salesman Uberto Mora. We showed him a letter that Mauricio from Braman sent us stating that we should come in because they wanted to buy our 2019 BMW X3 and give us a "much higher than market value" for our vehicle. We had been thinking about trading it in any way, so off we went to Braman with Mauricio's letter in hand! We asked for Mauricio at the front desk, but the receptionist said there was no one there by that name. Uh oh. She called Uberto over. We told him that Mauricio sent us and showed him the letter. He said he didn't know anything about that letter nor Mauricio. We were now getting suspicious. But Uberto said he would take care of us. Long story short, we found a 2024 BMW X3 that we wanted. Our 5 yr old X3 had only 20, 573 miles on it. We drove it only 5, 000 miles a year! It was very well taken care of and never in an accident! Braman offered a lowball $15k for it. Unbelievable! We were stunned and insulted! I quickly got on Google checking for fair market values, saw an ad by Carmax, who offered to buy your car, filled out their questionnaire, and their offer was $8,000 higher. We told Uberto to hold the new X3 for us, and we were going to drive out to Carmax and sell them our car and be back with our down payment for the new car. So, that's what we did, and everything worked out the way we wanted it. Next time, we will look for a different BMW dealership. You might think about doing the same thing.

I purchased a Mazda CX-30 2.5 S Premium trim, and am very happy with it. The Sales Agent I worked…read morewith was Victor Garcia. Very professional and attentive to all my requests and requirements for a quality subcompact SUV. He offered a couple of different options, took me on test drives and patiently answered all my questions. Took into consideration my comfort level on size, color, style, and trim. He found a vehicle in their lineup that had everything I was looking for, and worked diligently to help me reach a fair OTD price. I feel I was offered a fair deal. Look for Victor Garcia, for a good, and fair car-buying experience. Nina M.

Mi experiencia en Brickell Mazda con Yamil Massu fue muy mala. La primera vez que fui para hacer la…read morediligencia de comprar el lease de mi carro, no recibí un trato profesional ni transparente. Primero me dio un precio y luego cambió diciendo que ese no era y que el precio correcto era otro. Cuando le pedí que me explicara de dónde salía ese precio y que me lo mostrara desglosado con taxes e impuestos de una manera profesional, simplemente agarró el mismo papel que ya me había dado y escribió encima con un lapicero. Honestamente eso no me pareció profesional ni serio para una compra tan importante. Salí muy decepcionada por la falta de claridad, honestidad y transparencia durante todo el proceso. Luego regresé otro día y me atendió Carlos Sebastian, y la diferencia fue enorme. Él sí me explicó todo con paciencia, claridad y profesionalismo, además de darme un mejor precio desde el principio. Gracias a su atención pude sentirme tranquila y segura durante el proceso. Brickell Mazda debería tener cuidado con el trato que algunos empleados le dan a los clientes, porque una mala experiencia como la que tuve con Yamil Massu puede hacer que las personas decidan irse a otro lugar.

I'm buying new truck here. I'm in F&I office now. while not…read morequick, it's been best process I've ever had and I've owned and bought quite a few autos. Get Richie as salesman. Adrian for F&I. 5 stars service unless something terrible happens now. They might have some issues with used cars( what dealer doesn't) I'm liking the experience so far.

Service is unprofessional. Looks like they don't need new customers. Found another dealer to have…read moremy business.

My husband surprised me on my birthday with my new lease. I arrived later than expected from work…read moreto a beautiful new car...he was hoping I'd be there as they dropped it off but unfortunately things didn't work out as such. Nevertheless I was still completely surprised and happy. A couple of days later he sends me a link that he had received from Evolution Leasing. They had taken photos of my gift being delivered. From the car on the flatbed, placing of the red bow on the hood, their representative holding my 6 month old (lol), my 7 year old "driving" the new car, several of my husband and our 2 boys standing with the car etc...they uploaded all our pics into a Dropbox account and sent them to us! A week or so after we get a coffee mug with a picture of my husband and two boys printed on it and a couple days after that a magnetic calendar with some more pics!! I can't say anything about the financing or in and outs of the actual car "buying" portion of the deal as I wasn't aware he was getting me a car, but he seemed very much at ease with his purchase. I'm extremely impressed by their customer service. Our experience has been above any expectations we have ever had for a dealership. Can't recommend them enough!!

Another incredible experience with Evolution Leasing. From the beginning of our search to delivery…read moretoday of our new vehicle it was nothing but exceptional service from Mo and everyone at Evolution. Found the vehicle we wanted in our preferred options and well within our budget. Already placed the order for our second vehicle with them and waiting for delivery of that one. Thanks to everyone at Evolution Leasing. No one better in the industry. Don't waste your time at the dealership let them handle it all.

Everything!! Nothing is ever a problem. Fantastic service absolutely outstanding. Whenever u have…read morean issue with our 3 year old mercedise convertible they come come asap drive it to their garage in coral gables quickly fix the issue them back it comes. Thoroughly recommend their team 100% Alex

I recently purchased a Certified Pre-Owned (CPO) Mercedes-Benz SL 63 from this dealership, and the…read moreexperience has been unacceptable from delivery to service. When I drove the vehicle off the lot, the tire pressure warning was already on. My salesman, Shamir, dismissed it and claimed the service department had simply forgotten to put air in the tire. That night, after filling it myself, the tire lost pressure again by morning. When I registered the car on the Mercedes-Benz app, it also showed the starter battery at a critical level. I returned the car to the dealership the next morning. For a vehicle that supposedly passed a rigorous 172-point CPO inspection, the oversight was appalling. It had: A nail in the tire A failing battery that required complete replacement Blown, non-functional speakers A broken passenger seat To make matters worse, communication and transparency were virtually non-existent. Alan, the service manager, insisted the tire held pressure and had no nail. However, another manager, Gabriel, later contradicted him and confirmed the tire had to be replaced due to a nail. The car sat in service for nearly a week with zero updates from either Alan or Shamir. I only received information after calling the General Manager directly to escalate the issue. When the car was finally returned, the repairs were only partially addressed, the vehicle was delivered with a near-empty tank of gas, and there was fresh damage on the rim. This has been an absolute failure of quality control, accountability, and customer care for a flagship vehicle. I will never purchase another car here and strongly urge others to avoid this dealership.

Awesome experience. Rey was very kind and showed great professionalism and was able to provide me…read morewith the information I needed about the vehicle. The manager Leonardo made me feel like at home and was able to satisfy my needs, Everyone in the office was great and friendly I would definitely recommend coming here!

Unfortunately, I did not walk away happy at all from my experience with Car Factory Outlet Miami…read more STEER CLEAR OF THIS PLACE To begin with, the car I purchased did NOT come with the original key or key fob. Instead, I was given a completely different third-party key, and I was told I would receive information later to obtain the proper FOB. That never happened. Honda quoted me around $275 plus tax just to cut and program a replacement key/fob for the vehicle. Every time I followed up with the dealership, I was given the runaround and told the car was sold "as is." Second, the pricing and financing process felt extremely misleading. I was initially told my payments would be around $367 monthly, but after fees and paperwork, the payment ended up being about $400. Important details were not properly explained before I signed. I also noticed the contract listed the vehicle at around 43,000 miles, but by the time I drove it off the lot it was already showing around 46,000 miles. What became even worse was the financing situation afterward. The dealership apparently could not secure financing through a bank, yet they continued having me make monthly payments directly to them instead. My checks were being deposited into the dealership's account rather than through an actual lender. During this process, my credit was negatively affected. The experience became so stressful and unprofessional that I ultimately had to hire a lawyer to resolve the issue. After legal involvement, the dealership was forced to take the vehicle back and issue me a full refund. It was an exhausting and horrible experience overall. While the staff may come across as friendly during the sales process, I personally felt misled and poorly handled throughout the entire ordeal. I strongly recommend that anyone considering buying a vehicle here carefully steer clear. Don't waste your time or your money.