OK, on the prowl for a new car, maybe a Jag now that the quality has improved. This dealership was recommended by a good friend. Long ago I had a red Jaguar I thought was the most beautiful thing I had ever seen, sooooooo... The cars are still beautiful but a bit of a stretch for the money versus the quality of the competition (BMW et al). This dealership has terrific sales and service, so no faulting them. However the sorta British, sorta Indian engineering on the new Jaguars leaves a bit to be desired. It's genuinely too bad that cars this beautiful only look good but still seem badly made mechanically. The superficial pop is there (sleek leather interiors, electric/electronic every gizmo imaginable, beautiful color options, etc) and the engines are powerful. The real drawback is the low Consumer Reports-style ratings and the mechanical flaws in the car engine design. With an Indian parent company buying the Jaguar mark from the old parent (Ford), there was supposedly a revamp of the design. Ford said the same thing long ago when they bought it. While the engineering isn't on the dramatically awful level of pre-Ford, it still doesn't quite cut the mustard. Looks like another German car for me. My partner has a car similar to the one I actually would like to have, but he refuses to give it to me (imagine that LOL). We could buy his and his matching similar cars I suppose, but the neighbors would smirk. read more

Jaguar North Dade - Me gusta mucho pero es un perro - Auto Repair Near Me - North Miami, Florida

DON'T EVEN THINK ABOUT IT. They don't even know how to use their own cars. I was stranded and flooded in my new jaguar and the service department could not even tell a guy who stopped to help me how to move the car from the water up to my window which I crawled out and they still never came. They haven't given me a loaner, I paid my own towing and my 2020 Jaguar that I loved will be returned only once again to leave me stranded too. Progressive sucks too. 911 didn't come!!! @bellad305 on TikTok for videos. read more

We were traveling through Miami and unfortunately our newly purchased Jaguar F-Pace had a battery draw. We contacted Jaguar of North Dade on Monday morning, and they had the car in their shop that afternoon. Our Service Consultant Tyler Arencibia was amazing. He provided updates and walked us through what was going on with our car. We got our car back quickly and were so happy with Tyler and the Jaguar of North Dade team. read more

Excellent service. Just went to get some air in my tires because a light came on. They were so efficient and polite took care of me right away. This was my first time there because I usually go to the one in Fort Lauderdale but wow I my have to stay with them. read more

I just bought a Jag from a non-jaguar dealership last week and want to take it in for servicing and tints. I called and they immediately picked up and after I explained everything they offered to transfer me to an advisor. When they transferred me I got a mailbox but it said "sorry, but the mailbox is full". SUPER UNPROFESSIONAL!! Naturally I called right back and this time they wouldn't answer my call (it was literally 1 minute after the first call). It put me into an extended que that told me I could request a call back. I requested the call back and was almost immediately called by an automated system that said there is no one that will be able to call me back. BTW it's 9:30am. I'm calling early morning within business hours!!!! read more

Yikes! what is happening here? Where are the responsible people who work at Warren Henry? Is there a strategy on customer centricity? Called to see if I am able to meet with someone to learn more about a new SUV and setup an appointment. Came in on time, receptionist attended to another party ahead of me who came in about a replacement key. She walked to get someone, came back, head down - I stood there - no acknowledgement what so ever. Two other sales people floated around - having their own discussions and engaging with the receptionist - in fact, one sales person said she was free as she was awaiting her customer to come out from finance. 10 minutes or so later - without anyone looking at me or acknowledging my presence - I left. Why have sales people and a receptionist if they are not attending to customers? Not sure if anyone is running the show there with a focus on customers or if this is what one should expect. Sad. read more

WOW I am not surprised by the reviews. My true gripe is with warren Henry Jaguar Service. They took me for a stupid female and told me I needed to spend approximately $1000.00 for needed service when all I needed was a oil change. Checked Jaguars recommended services for my mileage to confirm they will sell you a bag of rocks if you believe them. How dishonest can you be? Well it's a lease that's the good news and I am returning it. UPDATE I CAN NOT BELIVE THIS RESPONSE! This is not the first time they took advantage just the last. read more

If u order a part and cancel You are going to have to call constantly almost every day and you might as well start the day after you get the credit receipt or whatever made up document they're gonna send you because despite the fact that they're going to send you paperwork that there's a credit in process it's really not. They'll send you that paperwork and just lie to you consistently for the next couple weeks. 7-10 business days 25% restocking charge They suck Remember u r going to get F--k here I am still waiting so after two weeks of calling the new story is it's in process another 7 to 10 days read more

My experience was surprisingly good , From my first call to Jennifer my service writher I had taken my jag xjl in to alpine three times for an eco system problem & a smell of coolant on previous warranty work done , both of which were not done wright, I continued to complain about eco not working & violent smell they gave me lame excuses about this is normal & car Temp , I decided to try warren Henery although the distance from my home was far. Jennifer listen to my concerns & took the bull by the horns they found a bad seal that alpine said they fixed So the Coolant smell is gone , They found the eco system problem & also addressed Dash buttons sticky problems without asking them. Also the delivered my car to work . They have a new customer in me . read more

Worst service, appointments with loners are over a Month. And now I'm being charged for a service because we missed the appointment. Time to sell this car.... read more

Aaron,my service adviser, and Nelson (manager) of Warren Henry stepped up to the plate and took care of a an issue I had with my 2015 Jaguar F Type. My rear view mirror had become unhinged/unglued from mount and was literally dangling. This occurred spontaneously and without any obvious cause . The Collection treated this issue horribly -keeping my car for 3 days with no loner only to tell me it will not be covered under warranty and it would cost 1700 dollars !! . Warren Henry kept the car while I went out of town for a couple days and when I returned they delivered the vehicle repaired and cleaned to my work -that's service! read more

-5 Terrible, terrible service in general and don't bother to speak to the manager, the disaster stars with him. Never again I will buy a car from this dealership. Everything is a smile until you buy a brand new car and have to go for service, specially the ones you paid extra for. They give an appt and when you get there, you are on another line waiting to get service. I asked for a loaner & they told me that because it was only for 2 hrs. They didn't provided one but now when I get here and it seems that I have four hours at least of waiting they tell me they still can't give me a loaner because I am not in the list when I placed the appointment A total disaster!. Warren Henry Jaguar from North Dade has the worst client service. read more

From the moment I walked into Warren Henry Jaguar I was pleasantly greeted by Juan. Complete knowledge of the car was impressive, So I would like to take a moment to specifically applaud the superior service of sales consultant Mr. Juan Hincapie. I believe that every business is built one customer at a time. Customer loyalty and trust are both earned through deeds and not good salesmanship alone. Without question, I would recommend Mr. Juan Hincapie to my family and friends. Lastly we were off to the Finance department to sign a few documents. We met with Ryan Shaw he was a total dream ! So friendly & explained everything thoroughly. Most of all he was extra kind to my two toddlers! In all every single person we came across greeted us with a smile !Thank you all for wonderful customer service! Ask for Juan! read more

Terrible dealership, never work with them to buy a car. I was in the process of buying a Jaguar from them. They are money mongers, they sold off car that was promised me after all the paperwork was completed to another buyer cos they offered money money. The car had some issues and I asked them to have it fixed, which at that time their workshop couldn't fix. Finally they fixed it, never told me it's ready and they sold it off. I wasted money on pre-purchase inspection and everything else. Beware working with them, terrible customer service too.. the manager calls me now asking me to take down the review or he will not refund the pre-purchase inspection money.. very bad company to work with. Never had such experience with any premium car dealers. read more

Came in to buy a car, approached by no one and left. Business must be great. read more

I had another excellent experience with Warren Henry Jaguar .....Nestor Alvarez once again gave me excellent service . I live in Boca Raton and I'm happy to drive over there for the tremendous value that they offer this is been my 10th time there to get my Jaguar serviced I highly recommend this dealership . Also the sales department treated me in a very gentlemanlike way. read more

Jennifer Farrell in serivce provides the best customer service. She has help me with my Range Rover problems. She's very patient and express her concern for the customer. She always picks up the phone and get results. She is an asset to Warren Henry. You should definitely should use her as your service advisor. Thank you Jennifer for your excellent customer service. read more

Glad my review on Parking break Fault got attention! Hope it Saves a Life! Good Follow up from Jaguar Services @ Warren Henry! read more

I had occasion to bring in my 2009xkr without an apt as my check engine light was on. Marcos Hernandez ,my service advisor from that point on was extremely helpful. The service I received was exceptional in all aspects. I would highly recommend Warren Henry in their new facility. read more

EXCEPTIONAL FIRST CLASS SERVICE @ THIS DEALERSHIP! I have owned an Audi, BMW, and now a Jaguar, and taken my cars to many dealerships across the country, between DC, MD, and FL, and this place cannot be beat! Also, if you really want the white-glove treatment, ask for the head of service here: NESTOR. He is a first-class act: honest, communicative, proactive, extremely knowledgeable, and ACTUALLY CARES about you, your car, and the service you are receiving! Who knew this could exist in Miami?! This place is wonderful because of the following: * CUSTOMER SERVICE- proactive and communicative staff that will make you feel very appreciated. They even include towing from the dealership to my home for me, free of charge, because I got so much work done! * DETAILED-ORIENTED INFO- I received a 3-page detailed invoice/proposal for the work * THOROUGH WORK- from the inspection to repairs * ONE-STOP-SHOP- I had everything assessed and completed, including outsourced painting, in less than 1 week they replaced my alternator and the blower of my A/C, checked and changes liquids, completed an oil change, found me 2 brand new tires for the front of my car and brand new rotors, replaced and reprogrammed by key, re-connected my bluetooth (which is VERY challenging on my 2007 Jaguar XK), and got the front and back bumpers of my car painted. * AFFORDABLE- they help you get all of the work you want done, without breaking your bank. I liked that they worked with me to allow me to get all of the repairs I needed completed. read more

An amazing staff! Following up every step of the way! I have been a loyal customer to Warren Henry due to the service department staff for one.....Nestor and Jennifer Rock, and I trust that when my car is delivered by the red cap it is 100% perfect! I don't usually enjoy taking my car in to be serviced but they make it a great experience! AM read more

I recently had my Jaguar services at Warren Henry. I have rated my experience a 4, but my experience with my service advisor, William Maya is a 5. It's always difficult to get things started at Warren Henry Service and my overall feeling is that the dealership and service department as a whole needs to do more when it comes to customer service. However, my experience working with William Maya has been exceptional. He is easy to talk to, and commits to follow-up and explain the status of your repair during the cycle. I'd recommend that anyone signing up for Jaguar service online make sure to select William as your service adviser. His open personality and communicative, professional approach will improve the entire process. read more

The used car sales management are unprofessional. Recently purchased a used jaguar. 5 months later when an issue developed management felt it not important for follow through with new client. Moved all my service issues to fort Lauderdale Alpine Jaguar. read more

I brought my 2019 F-Pace for the first yearly service to Warren Henry Jaguar on Friday July 10th 2020 thinking that my car would be in good hands. After picking up my car the next day, I decided to check the Jaguar app that was installed on my phone the day I bought the car and found out that my car was taken for a joyride when it was in possession of Warren Henry Jaguar Service Department. After contacting my service advisor, he said he would find out what happened and would get back to me. Few days later after receiving no response from him I kept pressuring them for an answer. The manager at the service department finally got back with me and told me that the service tech that worked on my car used my Jaguar F-Pace to go eat lunch, unbelievable !!! Even though he did apologize for the incident he kept repeating on 3 different occasions that they could have lied to me and said that the technician heard a noise underneath my car when he was test driving it and that is the reason why I can see those trips on my Jaguar app. Really? So I should be thankful that they are not lying and telling me the truth about what they did to my car??? I have lost all trust on Warren Henry Jaguar dealer in Miami, they have violated my trust and I will never be returning there ever again. The situation could have escalated to a lawsuit against me if the Warren Henry technician had gotten into a bad an accident or decided to do something illegal with my car. SHAME ON THEM !!!! I'm sure this is not the first or last time that they use their customers expensive cars for their own joyrides. Choose wisely when you thing about bringing your car there for service and If you do make sure you check on your app to see about your car's GPS trips when your car is in there possession. read more

Walked into this dealership and no one stood up to greet or offer assistance. They were all sitting at their desk. I walked outside to look around this small crowed dealership but again, no one approached me. I wonder if they assessed me by the outer look . I got back into my car and drove away. Every person that comes into a business facility should be greeted and introduced to an available Sales consultant , regardless of perception. Personally, I would not recommend this dealership read more

Awesome staff. Extremely knowledgeable individuals. Nestor made the entire process extremely simple. These guys are A1.

The service is great. They are very professional, with what you expect from a luxury brand service, and very reasonable prices. Warren Henry Jaguar always provides top notch services, would highly recommend. read more

Ladies and Gentlemen, I was in the car business for 22 years. I worked with Honda, Acura and BMW. During my time in the car business I've met and worked alongside many great sales reps. I recently had the opportunity to pick up a Jaguar XER from Ryan Shaw. This gentlemen exceeded my expectations. He's a TRUE professional. His work ethic, customer service skills, transparency and honesty sets him above and beyond from the rest. I HIGHLY recommend Mr. Shaw at Warren Henry Jaguar. You won't regret dealing with this gentlemen. read more

After having my 2014 Jaguar XJL serviced I realized there were multiple surface scratches that were not there before and obviously made after they washed it. The supervisor came out and showed me a walk around page that I "signed off on" even though they never did a walk around with me or have me sign anything. The supervisor argued with me about what did or did not happen and only made the situation worse before he agreed to have it detailed. I'm not coming back here anytime soon. read more

I'm the 1st to review this car dealer? I bought a new Jag in '04 and '06 and have a used one now. Twice I have gone to their "dealer event" based on a marketing email. Both times, no event. Both times the sales manger wasn't concerned about my inconvenience, barely looking up from his computer screen. I won't even bother telling you about the "airhead" salesman from the last fiasco. What's wrong with these people? The only person to make a genuine apology was owner Larry Zinn himself. The sales manager is grossly overweight and looks very unhealthy. Perhaps it is difficult for him to leave his desk. I would not buy a car from them again unless Mr Zinn himself helps me, which he already agreed to. read more

I go into the dealership ready to purchase and I truly just came across the most horrendous sales team and management I have ever come across and I myself purchase a lot of vehicles to purchase in other countries and this dealership is downright the worst dealership I have ever been to. The managers Neal is extremely childish and unprofessional how can they expect to have a well run team with such a lousy Managment. What a shame. read more

Made an appointment for my 2018 f-pace and tried to have them check out my brake and see if my car is eligible for a CarPlay installation. Pulled up to the service drive way with nobody telling me what to do next. I had to roll down my window and ask a guy. He led me in the asked me to wait for my agent which is Natasha or whatever the name is. The whole time she didn't even look at me and gave me a big attitude for no reason, all she said to me was just ask my address and number. After I addressed why I'm here all she said was it's gonna take this five hours because we are busy. Then I asked what about CarPlay installation? She then asked another guy if I can get a CarPlay installation, the guy kept asking her where my cars is at but she won't even tell him because she was busy talking to another lady who was working there. I had to walk this guy to my car by myself. Then she told me it is gonna take another hour to check if I'm eligible for a CarPlay installation because the shop is busy. Well this is fucking ridiculous, I didn't make an appointment and drove 30 to this place so you can just tell me your busy, what's the point of me making an appointment if I can't get nothing done here? And the attitude was BAD the whole time. Worst dealership ever read more

NEstor Alvarez and his team at Warren HEnry Land Rover are the benchmark to what service and attention should be like. His appreciation for detail and customer service and relations is exceptional. I highly recommend the service dept. at Land ROver/Jaguar . I commend MR. Alvarez for the dedication to his clientele. read more

If it wasn't for Jennifer in service department I don't know what I would do without her . She gets me in and out! Always on time, & has rental ready to go! She's the best part of my experience at Warren Henry! If your looking for an amazing service advisor check out Jennifer she will not let you down! read more

Aaron Vazquez was very helpful from the moment I first walked in. I will definitely be going back.

Terrible service. Bought a new Range Rover Sport, but it did not have the tonneau cover or floor mats. It took a month to get the items in. We have had to bring the car in for service 4 times in the last 4 months. Got the car back and a front hitch cover fell off. The service manager said we should just leave it in the trunk and if we are ever nearby they would give us some screws and we could put it on ourselves. Is this the service we should be expecting from a "luxury" brand? read more

I went to Jaguar on line to build a specific vehicle from Jaguar. I was directed to WARREN Henry at the completion of my build. I had no choice of dealership. They badgered me with calls and emails and never once talked about the vehicle I was looking for. They obviously do not have one and tried pushing others in their emails. They don't listen and don't stop. I would never purchase anything from them. They are annoying and a complete waste of my time. I would have given them a zero if I could. read more

If I could give this dealership 0 stars I would. In the first first week of September 2016 my father put down a deposit on a Jaguar F-Pace that he ordered and was told the car would come in 3 months and should arrive before Christmas. A month later we received a call from the salesman asking if we still wanted the car (meaning he never submitted the order). When another month passed by and we never received an update on the car my father decided to call to find out the status on his car, the salesman said he would give him a call back and he never did. So two days later I called and requested to speak with the sale manager Neil and he nastily answered the phone and barked at me that the salesman had already called my father back which was not true. Neil told me the car had not been built yet and the estimate date of arrival is the beginning of January 2017 but usually it will come way before. I waited until after Christmas to see if I headed anything from them and i didn't so we decided we no longer wanted the car. On December 30, 2016 I stopped by the dealership for a refund of my deposit and was told I would not be able to receive it in person due to the fact we paid in check and it would come by FedEx overnight. To this date January 17, 2017 I have yet to receive the refund check. Warren Henry has given me the runaround claiming that everyday the check is coming the next day. I called on 13th and the receptionist Stephanie, whose super helpful, let me know that Keisha would reissue my refund because apparently they sent out the check without an address......I JUST WANT MY MONEY BACK read more

Mr. N. Alvarez was super helpful! With just my phone number he was able to find my car and look up my warranty information. I'm in another state, so it was no business to him but he spent time on the phone to review the warranty and discuss my service options. What great professional service. I'm glad I bought my Jag at Warren Henry, where they honor their promise for superior service for life! read more

I just leased my 3rd car from Warren Henry and I couldn't be happier. The sales staff was very knowledgable, patient, and helpful during my leasing experience. As far as the service staff, Nestor Alvarez and his team are the best! Their work is exceptional and they are very honest. I recommend this dealership to anyone who is interested in a Jaguar/Land Rover, you won't regret it. read more