My first time buying a car via an out-of-state broker, and I will never do it again. At this point, 3 weeks in, I'm just crossing my fingers that my trade-in car loan is paid off. See details and further comments below.
Mon, 1/28 - Per MAB request, overnighted paperwork to MAB
Wed, 1/30/2019 - Full monies wired to Miami Auto Broker
Wed, 2/6/2019 - Received RR (7 days)
Fri, 2/8 - MAB Received BMW
Fri, 2/15 - Received RR title vía 2nd day air (7 Days)
Wed, 2/20 - STILL WAITING FOR BMW AUTO LOAN TO BE PAID OFF! (12 days after receiving the BMW! 21 days after receiving the money!)
Miami Auto Broker (MAB) was in a hurry to get my signed docs and money, but everything has moved at a snail's pace since then. I was told last week that my loan would be paid off ("posted") today. It wasn't. Tomorrow will be a full three weeks since MAB received my money and 12 days since receiving my trade car--and my trade car loan has yet to be paid off! When I ask questions about the process, I am responded to with anger, a bunch of explanations that honestly sound like excuses to me, and a belittling / talk-down attitude (trying to shift blame to ME for asking questions).
Also, several things broken / missing on the RR - including defect rear tailgate window that doesn't stay up / comes crashing down on your head! Almost knocked me out. Super dangerous. MAB attitude has been "Nothing Missing / As Is" even though I sent pics of a missing large button on the overhead console. I will add pics later.
Definitely feels like I have been strung along. Not a good feeling.
I do not recommend this process on anyone. read more