I've given Brakes Plus multiple opportunities, but after my experience with my truck, I've lost confidence in this location. They originally did my brakes, and the first time they installed the wrong part that didn't fit, requiring me to return to have it corrected. About 20,000 miles later getting my other set of brakes fix d, I started experiencing brake issues again, including overheating, so I brought the truck back for a brake inspection. They told me my pads were at 6mm/about half life, yet wanted me to pay for new brakes and rotors before identifying what was actually causing the problem. Instead, I took my truck to another independent shop. They diagnosed the issue as a bad caliper, got the part, replaced it the same day, and installed the pads and rotors I had already purchased. That is my biggest problem with this experience. If my pads were supposedly still at half life, why were my brakes overheating? And why recommend that I spend money replacing pads and rotors without first determining why they were having problems? I specifically brought the vehicle in for a brake inspection, yet another shop was the one that identified the caliper issue. I also had a separate issue where my oil cap and dipstick were found out/unsecured and oil had gotten around my engine compartment. Another shop brought it to my attention. Brakes Plus has denied responsibility and, in my opinion, has taken no accountability for it. Their response to my BBB complaint focuses heavily on the 6mm pad measurement and their offer to warranty the brakes, but that misses my entire concern. Replacing parts without diagnosing what caused them to have problems in the first place isn't a solution. Between the wrong part during the original brake job, recommending new brakes and rotors without identifying the underlying caliper problem, and the oil cap/dipstick situation, I won't be returning. read more

Watch out for made-up issues in diagnostic report. I brought my car in for a check engine light and as I expected, there was a part that was failing and needed replacement. They also let me know there were oil leaks in two other places, and if I didn't pay over $1700 to replace those parts, there would be severe engine damage. I ended up taking my car to the dealership and they did the work needed under warranty. At the end they told me they found no other issues with my car and, shockingly, no oil leaks!! I specifically asked about the two oil leaks Brakes Plus found and they told me that was absolutely not true. Incredibly disappointed Brakes Plus would do this as I have had positive experiences at other Brakes Plus locations. I would definitely get a second opinion on any work they recommend or avoid this shady business altogether. Edit: I contacted the email below as instructed TWICE, and received no response. This is a disgusting and business that does not want to talk to me because they know they are scammers!! read more

2018 kia sportage with check engine light- after doing the diagnostic they were up front with me . The BP team informed that this was an ongoing issue with kia and to bring it in to the dealer - so i took the diagnostic report presented it to the dealer and they agreed with the report. With this recall there would not be an out of pocket cost- they saved me $1000's of dollars. When i have doubts about the suggested repairs/maintenance i would bring to another shop and almost always they agree with the BP diagnostic. I have been going to several BP facilities since the early 2000's. This is one of the most upfront , client first shop I have been to. read more

Best customer service ever. Priced much less than the dealership. I was able to get my truck in immediately and it was out the same day.

WOW! What a difference in service at this location compared to the one down the street. Adam is the manager and apparently oversaw that evans store in the past. That location has gone so down hill and I had a terrible experience. It was filthy, took forever to do nothing and they over quoted me. I left and rescheduled to come here in hopes it would be a different experience and my was it. They gave me a new quote, citing that some of the labor hadn't been added on which was standard, and some of the quoted work doesn't need to be done. On top of that, the place is so clean! A lovely presentation in the lobby. I don't feel gross sitting in here. And the bathroom is clean too! The little things make a difference. In addition, Adam, Sam and the team has been so kind, so nice and happy to help me. Their attitude is amazing and they make you feel welcome form the moment they walk in. I know it is not just me too. I hear them on the phone and talking to each other, and just super impressed and glad I came to this location. I will be only coming here in the future!!! read more

I recently visited the Glendale location of Brakes Plus to assess the condition of my brakes. Alana, the front desk attendant, was incredibly friendly and knowledgeable. She provided excellent customer service and ensured that I felt comfortable throughout the process. Clint, the brake specialist, was exceptional. He thoroughly examined my brakes and informed me that I had a few thousand miles left on them. I was impressed by his expertise and honesty. Clint also provided me with detailed information about my brakes and explained how tire condition affects braking performance. I was thoroughly satisfied with the service and would highly recommend Brakes Plus to anyone in need of brake repairs. I am confident that Clint and his team will take good care of my car. read more

I have been a customer for YEARS. I've left raving reviews before but That ends today. Bridgett used to be in charge and when she was.. this place was running with integrity and honesty towards their customers! Since she's left- it's gone down hill. Shame on you guys, for real! I've sent so many people your way. I will let them know of my story too! I brought my Jeep in for a heater issue. First of all, on the phone I could TELL that the man that was telling me what was wrong with my Jeep, was lying. Nervous voice , talking too much, hardly took a breath.. I don't have any over heating but they told me i need a water pump and to drain all of my coolant and refill of new coolant. Quoted me almost 1400$! lol I told them I can not hear the click over of the blender door and that i believe it's the actuator/blender door . That this was my issue prior (exact problem has happened before) and Now, I knew that they weren't being truthful based on that knowledge. So, I took my Jeep to two other mechanics and didn't tell any of them that I had already taken it anywhere. Those two separate mechanics both found the same issue which was the actuator and blender door. Go figure. brakes plus is a scam. I would like to speak to whoever is in charge. Also, when I got that call from brakes plus- they also told me that my Jeep was ready in 15 they were just finishing up the oil change.. when I got there 20 minutes later almost closing time- they acted super weird and then two different people asked me if I needed help and I told them I was there for my Jeep? Then a third guy came out and said sorry, they still have to do the oil change like I was an idiot. So what were you doing? I would not recommend this place , anymore. It's a shame because I used to have full faith in this place but now I just want everyone to see this review and PLEASE beware! Good luck if you do go lol cuz they're probably not being truthful. Had I taken my Jeep to them for the heater to be fixed, they would have made 1k more than it took to fix at the mechanic I just got to fix it. And they would have been "fixing" an issue that wasn't causing the heat loss. Or maybe their plan was to fix the blender door and actuator but say it was the coolant and water pump because that made them more money. Either way, they lied and I caught them. Go with your gut , y'all! Watch out for these guys! Also I would rate zero stars if it let me. read more

The service was great and it was fast. I needed it to go on a road trip. The price was better than I expected. I needed my brakes done, sooner than later and it was done in time. read more

I went in for a brake change. The receptionist was incredibly kind. He listened to my concerns, educated me on the anatomy of the brake system, what parts I could need, what they do, etc. he stated that he didn't want me to not know what they were talking about / replacing. Let me just say THAT is great staff!! Knowledge is power. I felt very comfortable leaving my car with this shop. Hopefully I won't need to return - but if I ever need new brakes, I will absolutely take my car here! *I also should add they had my car done in a few hours! They were able to provide me with a Lyft to and from work. My brakes feel great thus far! I'm very pleased read more

Great location, Andrew was a great resource as well. He provided helpful tips, great recommendation and went above and beyond to ensure our experience was seamless. read more

gRAPED...... no other words to describe... my wife's car needed front brakes so I went here, close to home and, well, brakes are in it's name.... couldn't have made a poorer decision... context- to buy the top of the line brembo brakes and rotors for ALL 4 wheels on a wrx online you'll pay LESS than 300 for the parts. I brought in a 2020 corolla, their "premium" brake service for front or rear is 229, I got the front serviced, with an oil change, upon their inspection it was determined that the front rotors needed to be replaced...ok.. that should be an additional *maybe* 100....no,sir... they soaked me for 125 EACH.... at the end of the day I paid almost 700 dollars for a simple brake job that shouldn't have been more than 400, period. Brakes are one of the easiest DIY jobs you can do, unfortunately I live in an apartment and can't do it inside and was at the mercy of these hacks..... to have the privilege of a shop to do this job i paid a premium of 3-400 dollars. My advice, go somewhere else, find out the cost of every service before you let them put it on the rack, and learn how much a reputable shop should reasonable charge for this service... after all, you wouldn't pay jiffy lube 250 for an oil change would you? Zero stars. read more

I don't take my vehicle anywhere else. The team at this location has not only earned my business, but my complete trust and gratitude. They're honest, reliable, and always go above and beyond, no matter the issue. From Kent and Brigette to now Adam, it's that unwavering integrity, care, and personal service that's kept me a loyal customer. There's no greater peace of mind than having a trusted home shop, knowing both my vehicle and I are always treated with the highest level of care. read more

My car was overheating. So I brought it here because they had changed the radiator, hose etc a few months ago. They kept the car for two days knowing I drive for a living. Handed it back to me saying it was just a loose cap and they had tightened it and it was all good now. I hadn't driven for five minutes before it started overheating again. Took it to the Jiffy Lube down the street. They took a couple of hours to diagnose the problem and to fix it, which was that the relays of the cooling fan needed replacing. read more

I'm really happy with the service I got here. Booked online for an 8am appointment about a week out. They called to confirm my appointment the day before. They opened right at 8 and the manager was very friendly. They got started on my car right away - I was scheduled for a break check, oil change, and tire rotation. They called me to say they completed the services about 40 minutes in, and Kolton walked me through their additional recommendations. Kolton was so nice, he explained everything throughly and even gave me a discount on the labor for the unexpected service they needed to perform on my spark plugs. I asked them to check on some other things for me - my dealership noted some rust I wanted a second opinion on - and they were happy to take a look. I would absolutely come here again for service! Service was just under $400 for new spark plugs, oil change, tire rotation, and brake check + labor. Took about two hours. read more

Adam, the Manager at the Leetsdale Brakes Plus, went above and beyond to help me with my car. Adam was professional, very knowledgeable, candid, and followed through. He has earned a loyal customer! I highly recommend this Brakes Plus location; thank you, Adam! read more

Quoted me a full brake job after replacing them for me 6 months prior. They have squealed since I purchased them at that time. Took to another shop which I now trust, who advised me they needed no work at all. read more

I received excellent service at Brakes Plus on Leetsdale. I didn't need a full oil change; only needed to add a quart of oil after getting a warning light on my dashboard saying I needed to add a quart. Brakes Plus provided it to me at no cost and did it quickly as well as checked the air pressure in my tires. read more

Have used Brakes Plus Adam and his crew for years. Need some headlights replaced had them in stock, When the time came to pay Garelon said no charge. Now I am not looking for free stuff, But this shows Adam and his people care. So get to know them for your self. They know there stuff have always ben square with me. Five star 11-07-2024. Steve P. read more

Friendly people at the register is not equal to quality service! I had to have my AC compressor replaced 3x only to learn that wasn't the issue. The "mechanics" are inexperienced and work hard to do as little as possible. I personally sat in the waiting room and watched many of them run to King Soopers for donut breaks at 8 am when the shop opened, No one even started working on cars until 8:45. And, there were lies around this and many other subjects. As a woman, I felt disrespected and disregarded and lied too. I reported all of this to management in great detail and asked for an apology. I couldn't even get an apology. Don't waste your time or money here. read more

Be very careful with their Standard vs. Premium options and explicitly ask them to review your quote with you before authorizing. They charge you for Premium options by default and do not let you know. When asked, they say "oh, premium is the default option!" Friendly receptionist, but beware the shady upsell tactic. read more

This place is a complete JOKE! If you make an appointment, do not expect them to look at your car in a timely manner - expect to wait ALL day or days. We dropped my Jeep off for the break pads and rotors to be replaced. My appointment was at noon, but I decided to drop it off an hour early. When I dropped it off they told me someone would call me with an estimate within an hour and a half. 1 o'clock rolled around and no one had called, but I figured they were backed up so I'd give it another hour. When I called at 2pm they informed me that no one had even looked at my car yet. I didn't hear back with an estimate until 4pm, at which time I asked them to please move forward with the repairs. They told me my car would be ready in an hour and half. I got there at 5:30 and they were still working on my car and told me it would be another 15-20 minutes - totally fine. I sat there for another hour waiting for my car and finally got to leave with it at 6:45. I wanted to give them the benefit of the doubt, so I took my car back a few weeks later for a routine oil change. Same issue, I dropped it off at my appointment time, but it took them ALL day to get to it. This week my husbands car needed to be looked at due to a starter issue. We figured the first two times were anomalies and decided to go back, as it's walking distance from our apartment and a super convenient location. My husband dropped his car off on Thursday 8/17 at 1pm for his appointment and they just looked at it today, Saturday 8/19. This was just to get the estimate, no work of any kind was done to my husbands car. Needless to say we will NEVER return again and will take our business where it's prioritized. read more

My elderly female friend took her car here to find out why she had a check engine light on her 208 Toyota Solara. They performed $2800 dollars of unnecessary work including replacing the steering rack and pinon when the car used to steer just fine and showed no visible signs of leaks. Tried to work something out with the manager unsuccessfully so she now is talking to a lawyer and plans to take this to court. The check engine light is still on as that issue wasn't even addressed. The car drives considerably worse now and makes noise when you turn the wheel which didn't happen before. They also supposedly did an alignment on her car but it pulls to the left a lot now when it used to drive straight just fine. I would highly recommend staying away from this place unless you want to pay for a bunch of work your car doesn't need. Very unprofessional mechanic shop be warned. read more

Best customer service on the planet. Price is reasonable. Sam and Kolton exceeded my expectations.

Requested appointment with text, received message within an hour. Called and set appointment for next morning at 8 am per Gordon. My Acura RL 2004 (175k miles) was pulling left, the hood required a box to hold it up, the headlights were amber yellow, the passenger side would not go back so 6 foot passenger would ride with his knees around his ears. The car needed to be ready for a ski trip to Utah next week. Gordon /Adam had the car for 3 days. Rack and pinion steering leaking steering fluid, replaced and realigned. High intensity headlights are $1500 each and required special order. Suggestion made to polish covers. Alex polished to clear glass condition. Two hood struts replaced. Passenger seat cleaned out rails, so seat retracts 80%. Passenger can sit comfortably not folded. Seat motors no longer available. (No charge) My Total tab $2100 Plus $120 diagnostic for dashboard light paid by Brakes Plus, Brakes Plus /Adam Paid for Five dashboard Diagnostic lights to be turned off by the Acura dealership. Regular Text status updates with Gordon through snowy day. Thank you Adam/Gordon/Alex. Attention to detail. High quality work. Timely communications. Will be back....with other vehicles. read more

Terribly unprofessional. Left my car here for 3 hours and they didn't even get a chance to look at it. Maybe give an estimate on timing to your customers read more

Took my Subaru in. Had 3 different places tell me I needed front and rear brakes and rotors. The guys here turned the rotors and gave me lifetime breaks and told me the back brakes were fine. Thank you for being so honest read more

I'm a young car nerd so I do what work on my car I can. But if I don't have tools or knowledge I'll go to a shop. I went in to get my brakes replaced and they told me I needed suspension work. They did the job on the brakes. But when I got my car back, the shifter boot and all components were in the passenger seat (car is auto). The engine light was on, which it was not prior to my visit. I walked back into the shop to question the gentleman working (Adam) he was in the back (window walls allow costumers to see vehicles worked on) I heard him say, "why do I have to deal with this kids shit," before opening the door to come talk to me. I explained my concerns and he asked for my keys and walked away before I finished asking about it. When he returned he told me the shifter button is sticky so they had to take it apart to get the car in gear. I've had issues with it in the past but a little force has gotten the button to click in. That doesn't explain why they would return my car with components not attached? I had so many questions in regards to this because again I came in for brakes. In regards to the engine light, Adam said the car had gotten cold overnight so they had to jump start it in the morning. He ran a diagnostic and said, "there were some electrical failures, So the HVAC system was a little off and it is the cause to the little clicking in the vent, just needed a computer reset..." First of all, my car sits outside all winter and it's currently the end of summer and the temperature last night never dropped below 53 degrees. Secondly, why would there be electrical failures? Third, how is the HVAC an issue now? There was not any clicking noise before!! Finally do they not check anything before calling a customer to pick up their vehicle? I spent $1000 for breaks just to be upset about two other things that were never an issue prior. This isn't the first time either. In the past, I took my old Jeep to Brakes Plus on Evans and Colorado. I went in to get my power steering pump replaced and when I received my car from the shop a spark plug was not attached, two completely unrelated issues. Next time comes around, I want to give Brakes Plus another shot to get my fuel pump replaced. I pick up my car and the next day I fill up in gas and the gas tank dropped off the car spilling all over the gas station. I got it towed back and of course, it was Adam to assist me. He is always short and gives off an attitude with me because needless to say, I'm just a young guy. But at least he can give me excuses to the crews ignorance. The lack of integrity at this establishment and from the GENERAL MANAGER, Adam, is despicable. If you truly like what you do and cared about cars you would be willing to help and not treat your customers like this. It's not always supposed to be about the bottom dollar, Adam. read more

Brakes Plus - The new engine light when I got my keys back - Auto Repair Near Me - Glendale, Colorado

Time flies so I made my check-up appointment for preventative maintenance on my vehicle..... excellent customer service from Steve & Bridgette... Brakes Plus has a knack for having employees who treat their customers well....I just like going here.... !!! read more

Brakes Plus - Bryce thanking me for my business today! - Auto Repair Near Me - Glendale, Colorado

Girlfriend took her car in to get brakes replaced. They did the job and failed to mention warped rotors. So we took the car back. When the car was returned to us the brake squeaked worse than before we dropped it off. Manager and Service tech claim that sound will go away after a few miles. Hundreds of miles later and squeak is worse than before. Returned car and service tech says we need premium brake pads to replace the ones that are less than two weeks old. They claimed that the noise, which wasnt there before dropping the car of at brakes plus isnt the brakes but the rear diff.!?!?!?makes no sense because it only squeaks when braking and only started AFTER they "serviced" the vehicle. They charge insane amounts of money and do no actual work. Avoid this place. read more

I really like this location. The staff is friendly and helpful, always willing to explain the issues with your vehicle rather than treating you like a dope for not knowing what's going on. If they notice other things they will recommend services but do not try to take advantage just to get more money out of you. Thanks for being reliable mechanics! read more

I had a moment of sheer panic today when I car with oil. This can be absolutely disastrous to an engine. I called a couple of other places near where I was driving, which was clear across town from where I live by 20 miles. Was completely lost and had no idea at the time what I had done. All I knew is my car was jerking, not accelerating, and a plume of white smoke was coming out the back. Three different places I called gave me the old "you can bringit in but we won't be able to get to it". And then I called Brakes Plus and got Sam on the phone. He listened to what was wrong and immediately asked me if it was possible I had overfilled the engine with oil. I had JUST put some in after tellng me I only had 20% oil in my car. I had forgotten to reset the gauge when my oil was topped off a couple of weeks prior, so the gauge read lower than what was actually in there. When I got to the station, the mechanic Zack told Sam to go ahead and check me out and bring me in a bay to get me look.in case I had blown a seal or the gasket. Zach emptied all of the oil out of my car, inspected it, refilled it with fresh oil, and gave me my keys back free of charge. Sam said they were just glad to help me, because I'm an Uber driver and I have an important job! This kind of service just doesn't exist in the world anymore. I was absolutely beside myself that they would help me this way. Was in a tight spot because my purse had been lost for the week before and I had no real forms of payment for anything other than a little bit of gas money I had in my pocket. I will never forget the service and care I received today from Sam and Zach at Brakes Plus, and I will pay it forward! read more

Many years ago, the Brakes Plus on Leetsdale sent me on my way after quoting a repair on my car, however, when I was almost back home, steam began coming out from under the hood. I pulled over, popped the hood and found that they didn't cap the radiator. I found the cap sitting nearby on engine. When home, called Brakes Plus who's manager denied that they could've not capped it, and wouldn't even agree to pay for a bottle of antifreeze, nor offer to top it off. Cheap scoundrels. Never going there again. read more

Great team! Had a great experience when taking the truck in for a check up and oil change. The person at the counter was so friendly. They got me in and out fast. Very courteous and polite with check out staff as well. Awesome conversation with the mechanic! Eric made my day with his personality and support during my visit. I recommend this location. read more

Kent did an amazing job with my exhaust manifolds. If you need work done come to this shop! They won't pressure unnecessary repairs and will lay out a list of repairs that need to be done. I will definitely be back die all future repairs! read more

Brakes Plus - Best shop in town! - Auto Repair Near Me - Glendale, Colorado

After owning my Subaru for 5 years it was (definitely) time to get my brakes done and I also needed an oil change. I got a recommendation for brakes plus, made an appointment and I was not disappointed. The technicians made sure I understood everything that happened to my car before it was done and they were so nice the whole time! They gave me instructions of what to be careful of right after service and made sure I felt comfortable before leaving. I'll definitely be back next time I need something done on my car! read more

I'm leaving this review based on the service I received today. I came back for a recommended service to replace the rear brake pads on my Lexus. I asked for them to do a tire rotation and to honor the 3,000 mile 3-Month warranty on my cars alignment. I was over for a month but the manager made an exception. As I paid for my service and left, I noticed one thing about my car, which was part of a recent hit and run accident. The rear flap which was unattached was now reattached. About one week earlier, I was on the phone with Geico who quoted me the repair on the damage would be $600. Brakes Plus took care of the small fix and the man responsible is Kent, the General Manager I'm assuming. They also didn't announce the problem being fixed, I only noticed it. That's integrity in an industry filled with dishonest mechanics. Kent, the kindness you and both mechanics and staff showed me was unbelievable. I want to extend gratitude and blessings to you and your team. It's people like you who make the world a better place. Cheers! read more

Ahmed dropped everything and got my lemon running long enough to roll over from the neighboring grocery store. Then he immediately got on the phone and rushed a part over. Litterally saving my road trip. This was the best experience I have ever had at a auto repair shop. A ton has changed since the new management and I am happy to see the entire staff has improved their service. Amazing place at a reasonable rate. read more

I brought my car in for an oil change and was greeted by a spunky, dedicated, and educated woman named Nicole. She was absolutely amazing. Her customer service skills are OFF THE CHART. She made me feel instantly welcomed. I ended up needing some major work done, and she kept me company for 2.5 hours. The time flew by! I will be recommending everyone I know to this location, and only to this location. They are all so friendly and they know their stuff! Brigette was also amazing and she ended up giving me a discount! I would give 10 stars if it were possible. Way to go ladies! I also followed Kent (the manager) from a different location because he is so down to earth and personable. He treats everyone like a friend and he spouts knowledge left and right. Go to this location. You won't be sorry! read more

Even when confronting management about their deceptive practices, prescribing services that cost almost $1,000 when another ship says that is not remotely necessary, management does not respond to customers. Shady business practices--customers beware. read more

I go out of my way to go to this particular Brakes Plus because of the staff and service. I needed a part that was going to come in late in the afternoon and the manager personally drove to pick it up so I could pick up my kids on time. I also watched as another customer thanked him for fixing a loose mud flap as part of the service - he had been quoted $600 by an auto body shop to have it fixed and was behind grateful. Highly, highly recommend! read more