In this economy you are looking for the breaks. Not that pricing isn't worth it but some of us just…read moreneed a little space to get things done. We knew my wife's A/C needed some fixing. We were able to get through the summer (surprisingly). We thought we were close to affording the repairs so we began our search. Everyone wanted to charge anywhere between $75 - $200 just to look at it. Some wrapped that fee into the service and others didn't (won't point any fingers). Rustic Wrench said no strings attached, let us look at it and give you a quote. Sometimes it's a trick to get you in the door, but I got there, they looked, gave me a quote, gave me super reasonable payment options for paying, and let me decide. I left with a quote and a full breakdown of the work that needed to be done. They did not ask for a dime, they didn't shoot ninety-nine sales people at me, they didn't ask me why i didn't do it then and there. They just let me go about my day. I went home and talked it over with the wife. We had our baseline and now how to pay for this. So we put it out there. Everyone was charging about the same price, but also wanted to charge me to look it over again. I am not super confident in what these mechanics should be charging but if this one is looking at for free and giving an honest competitive fee for the work... you get it. We decided on sticking with Rustic Wrench. The price they quoted was the price we paid. The work was done to satisfaction. Here is what truly stands out for Rustic Wrench. Everyone at there front desk area is not just super polite and sociable as you would expect for someone in a "customer service" role, but they knew the work as if they did it themselves. Brittany (she helped me end to end) was especially awesome. With this experience we have made the decision that's Rustic Wrench is our go to moving forward. No shopping around. No thinking it over. They have earned our loyalty. Good Job Guys!!!! And Brittany!

Owner Tom was a really stand up guy and make the transaction fair. Happy he had it all recorded so…read morehe easily could go back and review the entirety of the transaction.

We have since moved away from this area but having to find a new place made me want to leave a…read morereviews for how great this one was. I went here for all auto repairs and maintenance. They were incredible helpful, speedy, communicative, friendly and honest. I did not ever feel a single time that I was being overcharged or taken advantage of (especially as a woman with minimal car knowledge). It was always a seamless and pleasant process and I wish they had locations everywhere. I honestly never would have gone anywhere else if we hadn't moved.

I called in a few days prior to wanting to come in and thankfully they were able to accommodate a…read moredrop off. I needed an oil change and tire rotation, they also did a whole car review. I really appreciate their text message system that allows me to review what they're recommending now and in the future. I also really enjoy that you can opt right then and there to approve or deny a service. It also has prices estimates. At the end of the service the price estimates were the same as the charges (not sure if it would ever vary or if they would call before if it was to be more) I appreciate the pictures they take too! Pricing seems to be fair and comparable. The service was excellent. Very approachable and patient as I had questions and concerns since I'm not familiar with car stuff. It's easy enough to find, squeezed between the sonic and gas station. You could probably wander around and sit other places if you needed to wait for your car. I definitely plan to come back for my future care services and recommend!

Radiator replacement and repair Great service…read moreDone when they said it would be done Reasonable price Work guaranteed Warranty

My first visit (it won't be my last) Took my vehicle because a/c blowing hot air. They also did a…read morecomplete inspection and they did find a couple of things that needed repair. They sent me a complete thorough explanation along with photos. All work was completed in a timely manner. They are super friendly. I highly recommend them.

I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

Was told over the phone today by Ken the Service Manager that they don't match or beat prices,…read morewhich is false advertisement, he said that was something that the marketing folks put on their website but they don't honor it. He said I was the first person in 5 years that had asked for prices to be matched from another nearby mechanic shop. He even said that the prices that they quoted me, that I should go to the other shop instead, was a $60 difference by the way. Was also told by Ken that I wasn't a good customer because I had only done one oil service with them in a year and a half. Will never give Crawford's my business and they're just another auto shop that's dishonest and takes advantage of their customers. Hard to find integrity these days!!

My first time here. The lobby was very nice. Well maintained with complimentary water, coffe, and…read moresnacks. Super friendly staff. I had my oil changed and bought a new set of tires. I appreciate the free digital inspection report with the photos and videos that show what's happening with my car. Liam was my service advisor and he was super nice. He and Todd helped me find the right tires at the right price. Adam, the technician did both services really well. I will definitely be back for any future automotive needs.

Maintenance taken care of in a timely manner. Suggestions on future care; considerate techread more

Back in the day I would change my own oil and it would cost me about $30 for filter and oil. I…read morenormally get my oil changed at the dealership but couldn't get an appointment when I wanted so here I am. So be warned, I am very disconnected of oil change prices. To be honest, I was expecting the oil change to be $50 as I see flyers for around that price - but I rolled out of there with a $111 bill and a bit of shock. And that was with a coupon. Just for comparison last time I was at dealership I paid $154 for oil, filter, wipers, cabin filter, engine filter. When I got there 1 bay was available so I was guided in. The guy guiding me in was not the best and was obviously frustrated with me. I'll be that guy - I blame him. Throughout my life I've pulled campers and trailers and drove big vehicles in and out of the military. I am very good at maneuvering vehicles - but if you spotter doesn't know wtf they are doing and are giving bad/wrong hand-signals then you're going to be driving afoul. The bad part is that if they guide you wrong enough you'll drive into the pit. So either learn how to properly guide or offer to drive the car into the stall for the customer. Once you're in the stall they ask you what you want. At least for me, and maybe I'm going deaf, I could not properly hear what they were asking/selling. I had to have them repeat nearly everything. It may be beneficial for them to get the screen up close and talk to you more personally than to stand 5-10ft away and ask what services you want. As for the service itself, it was pretty good. It was a flurry of young folk flying around the car doing various tasks. Lots of calling when tasks are done and kind of felt like I was in a F1 pit stop. You sit in the car and wait, so no waiting room for you to chill in. The total time in the stall was maybe 15mins? Overall, service was good but... I'm going to be looking for someplace that maybe isn't as expensive. And who knows, I may be shocked that everywhere is this price.

Decided to pull into this location early on the Friday morning after Thanksgiving, anticipating…read morelines, especially given the fact, they don't take reservations. Luckily, when I pulled up, nobody was in line, and I was able to pull right into the first bay. From the minute I pulled in these guys took care of me. I swear, four young guys swarmed the bronco and started doing their thing and within 20 or so minutes they had me ready to go. One note. I wanted them to do a tire rotation, and they couldn't because they said their lifts weren't suitable for a full-size bronco. That seems to be a miss on Valvoline's part, but other than that, I definitely would rate this location high on Customer Service and speed.

There was a package sold when they first open making oil changes very affordable. They were quick…read moreand had constant text updates on the vehicle. The customer service was good. The staff were not pushy at all. The offered recommendations but did not make you feel like you had to purchase from them.

I had a great experience at this location. Integrity is a lost characteristic and I was pleasantly…read moresurprised with the service, integrity, and accountability that was given by the staff. Honest, great value, and hard working, I would highly recommend. Thank you fixing my headlights!! Did exactly the service requested.

Brought our car in for oil change and mechanical check over before a long trip. Very friendly,…read moreresponsive and competent staff . Will definitely come back.

I brought my 2023 Kia Forte GT Line (40,000 miles) here for a check engine light. They diagnosed a…read morebad catalytic converter and quoted over $4,000. Before approving it, I researched the issue and discovered that federal law mandates catalytic converters be warranted for 8 years or 80,000 miles. This emissions warranty is basic industry knowledge, yet the service advisors hid it from me to chase a $4,000 profit. What makes this incredibly disappointing is that I've been a loyal customer for years, trusting them because they openly espouse Christian values. I actually just spent $4,000 here on major suspension work, and now I'm completely skeptical of whether that repair was even necessary. Trust is broken, and I will not be back.

Great service! Let me know what they were doing, clean and cozy lobby, and super quick service…read morewaited about 20ish minutes!! Very respectful and kind to the ladies! Definitely a safe place!!

Went there 10:30 am on July 29th. One guy was working the bay while I sat there 30 minutes watching…read morehim. I was expecting him to tell me to go inside the waiting room while he finished his project. I finally got out of the car and told him that it would have been nice if he would have directed me to the lobby. He said he was busy. I told him that I understood that but suggested that he at least do a 20 second check with me to direct me to step into the lobby. He replied that he didn't think my suggestion was helpful. I decided to not get the oil change. I have been a customer at Stinky's for about 3 years and always had outstanding customer service. I won't be back after this.

I've had nothing but great experiences at Valvoline. Every employee I've interacted with has been…read morepolite, professional, and informative. I come here for oil changes, but they always do a thorough inspection and provide a detailed printout of completed and recommended services. What really stands out is that they never pressure me into buying additional services. In fact, they've recommended I go elsewhere when it made more sense for me. They suggested I get a free tire rotation at Discount Tire instead of paying for one there, and they also recommended I have my mechanic replace a belt rather than having them do it--even though they offer both of those services. That honesty goes a long way. On top of the excellent service, the customer experience is outstanding. In the Arizona heat, they offered me a cold bottle of water and gave me the option to wait in their air-conditioned lobby instead of staying in my car while it was turned off. I'm always impressed by their professionalism, transparency, and customer-first approach. It's the only place my household trusts for our vehicles, and I highly recommend them!

Efficient, quick, and hassle-free…read more They recommended a few maintenance services, including a radiator flush since my car is over 100,000 miles and we're heading into the Arizona summer. I appreciated that they weren't pushy about it--just explained the recommendations and asked if I wanted to add anything. One of the best parts is that you can stay in your car during the entire service. They also have coupons available online, which helped make it a good value. Overall, a great experience and I'll definitely be back.