Jeff and Stephen did a thorough job of analyzing my vehicle. I appreciated the free analysis of my transmission and air conditioner. read more

AAMCO Transmissions & Total Car Care - NE of Val Vista Dr. and Williamsfield Road - Auto Repair Near Me - Gilbert, Arizona

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Told me my car needed a new transmission because of dirty fluid. No other reason. So I asked if replacing the fluid would help and was told that would be too risky. 2 months later, after having my fluid replaced by another shop, I've had no problems and no more slipping. Saved $3k read more

Thomas was awesome! My 5.0 Mustang wouldn't start this morning and had to get jumped. Took it to these guys and everyone was super friendly and got the job done FAST and at a reasonable price. I normally only come on yelp to complain, but I wanted to take my time to give these guys some love. Will definitely be using their service in the future! read more

AAMCO Transmissions & Total Car Care - My babygirl - Auto Repair Near Me - Gilbert, Arizona

This review is way over due and I Should have made the review weeks after getting my vehicle back. I had a horrible horrible experience with my vehicle at the Queen Creek location. The short and sweet of it is they had my car for three months only for me to get my vehicle back and it to be leaking transmission fluid. I brought my vehicle to the Gilbert location and the level of professionalism I received was outstanding! The service manager Ryan always kept me informed, emailed me pictures of the discrepancies with my vehicle and did his very best to get my vehicle back to me in a timely manner. I know he genuinely cared about my horrible experience and wanted to do everything in his power to help me and he did. He's a great individual to have as the face to the Aamco name when customers walk in the front door. Ryan and the Gilbert team restored my faith in the Aamco name and I am BEYOND thankful! read more

Service requested I felt like it was half assed, the quality was poor my car had cut off I wound up being able to get it started and took it here, they said they couldn't find anything wrong with it because it wasn't doing anything wrong and it kept starting up and running. So I said change the fuel pump and a few other things the guy at the desks calls me with a ridiculous estimate and said a tune up by itself was 900...that is way over priced and I work on cars and know that ‍ but anyway I said I'll come get my car all of a sudden soon as I get there now it doesn't start at all and I'm my heart I feel like my car was sabotaged because I didn't wanna let them work on it and if I go in there and start tripping I'll Of course be the angry black guy....all to say don't bring your car here it's a rip off for real read more

Great service and prices. I recently took a Buick Enclave and Volkswagen Passat in for different issues and was happy with the service and the work that was done. read more

horrible customer service, will never use them again. they do not warranty anything. Tim is an absolute phony and would not be honest. Honestly a huge hypercrite. very unethical and untrustworthy. constantly arguing over the phone and has 0 respect. If you are looking to be scammed please take your car to Tim. im sure he will love to take your money And yell at you on top of it. Biggest joke. Do better aamco read more

Its disappointing in these hard times to find an honest automotive shop. Well took in our rav 4 and was told wheel bearings bad and Transmission bad they couldn't give me a price but estim at 5k +. Took Toyota found it was just engine pully and alternator so avoid unless you want to get ripped off. read more

They use to be honest mechanics quoted me $200 for a visor that goes over drivers seat to keep sun out of eyes and $122 per hour would take 1.5 hours to install, seems Jeff is a crook 2nd aamco I've dealt with that's shady. Will never do business with these clowns Again. It's $26 part on amazon go fuck yourself Jeff read more

These guys get my vote! Long story short- I have an older vehicle that began acting up. I took the car to another Gilbert repair shop initially. After their "diagnosis" they told me I needed a new transmission. They quoted me $5,000 to do it. I decided to call Aamco for a 2nd opinion. Immediately after describing the issue the manager told me he highly doubted it was the transmission. The manager was very friendly and told me to bring it in so they could take a look. They quickly assessed the issue, gave me an estimate and fixed the car for under $400. Theses guys have earned my trust and obviously know cars. Great job Aamco! read more

I brought my suv in thinking I needed two things replaced/repaired. I came to this assumption because I had a co-worker, who knew more about mechanical things then I do, look at my vehicle. I called around and AAMCO gave me the best quote and shortest timeframe. I was quoted 2hrs at least and other places said 5hrs or possibly the whole day, it would take to repair it. I made an appt with AAMCO and Mitchell greeted me as I came in. He took my keys and said will call when it's done. 2hrs and 15mins later I received a call letting me know my suv was done and that I only needed 1 thing repaired and they replaced a sensor for me. Which cut my quoted price in half. I'm grateful they were honest about the whole repair and did a great job. read more

Took my 2008 Tahoe in for an oil pressure sensor replacement, and they were extremely professional, and didnt get the feeling they were gonna "upsell" me to fix everything possible. Mitchell, explained a couple things in great detail, and I watched him interact very honestly with a younger woman which really impressed me. The biggest fear for some women is being taken advantage of at an Auto Service shop, but I could tell she was comfortable, and he was being clear with her. Large chains like this typically just want to make as much money per vehicle by tacking on labor, and extra work, but you will feel at ease at Aamco. read more

I don't know who the Mitch guy is everyone here is complaining about. I dealt with Michael D and he was amazing. Spent an hour diagnosing and repairing my car for what I had brought it in for and did a thorough check of the rest of it. He was very friendly and had a smile the whole time. Unlike whoever Micth is that people were complaining about, Michael greeted everybody as they came through the door and was warm and friendly. He got me in and out quickly. I have been back with my other car and even sent my wife up there when i couldnt take the car. She was treated fairly and respectfully. She was so happy with the service she even offered to make him some lunch and bring it back. What a great departure from what one would think about autoshops. Thanks Michael! read more

I just have to say that Jeff and his people are awesome and always have the best advice and situation on the care of vehicle and help keep cost down. read more

Went to go get an AC check as our normal shop was swamped. Was quoted 2300 to get my AC working... got a second opinion at our normal shop... $240 out the door. They don't know what their doing with AC or they are trying to scam. read more

I gave one star because. Took my BMW to them to check oil leaks in front under car, first of all what they said was wrong with one leak was already repaired a year ago. I declined repairs, too costly due to labor. After I got it home and went to use it today the front under shield fell off. We called and they said they never touched it. Most businesses would have customer service skills and say, we are sorry, we can make this right and re-attach it. But no, they kept saying my technician said he didn't touch it. We won't be using them anymore. Poor customer service. read more

I took my car in for transmission flush and oil change. Mitch, manager was awesome...very polite and professional..so unexpected. Yes, a little hard to find since tucked back off NE corner of Val Vista just past Williams Field, but again Mitch had given me heads up on that when I called to make appointment. Major props! I was even 1 1/2 hours late for appt and expected to be punished and stuck there all day, but I was out in about an hour. Service staff very friendly too when delivered car around front for pick up. I will definitely be going here for regular maintenance. Was also at least $20 cheaper from other shops I had priced and didn't try to push unnecessary services off on me. Very impressed and would highly recommend. read more

High Level and Honest. I have used them in the past to service my transmission on a 2004 Dodge ram with 219k miles. Recently I got an oil change at a car wash chain and over the past few visits to that chain they really applied pressure on changing out the differential fluid which was done in the last calendar year in the front, rear and transfer case to the tune if over $200. The thought of an "oil change guy" working on anything that has gears made me cringe. I called Jeff at Ammaco on Gilbert and he said to bring it right in so they can check it out. I did. The front was not needed at all and although the back was needed his overall price was about 25% less and it will be done right (by removing the cover and inspecting it). I commend them for their honesty! I plan on doing more services with them as they appear to have the culture down pat and know how to treat their customers. read more

In response to Wayne's comment: Thank you for your response and for addressing the matter, Wayne. However, you question why we didn't contact you sooner? Our son was stranded on the highway in California and we had to have the car towed to their local AAMCO. THAT MANAGER CALLED THE GILBERT STORE DIRECTLY. They were contacted as soon as the incident occurred. We were told the warranty would not be honored. I don't know who made the decision, but that was the verdict. My son's car was a total loss and he ended up having to rent a car to get back to Arizona as he could not afford yet another $2500 to fix the "new" transmission!!! I cannot even begin to express how much financial stress this entire ordeal put on our son... Who was now left car-less to boot. I'm am disgusted at the lack of ethics that was demonstrated by this store and can only hope the new management handles future issues with their customers much differently. read more

If I could give this place zero stars, I would. However, one will have to do. I took my truck here for an oil change and to diagnose a check engine light. Told me it would be a few hours wait since they only had one guy working in the shop that day. Ok. Fine. I expected a wait so I dropped my vehicle off and walked to a nearby restaurant. I didn't have the option for someone to pick me up and take me home. No biggie, I expected it. THREE hours later I still haven't received a call about my vehicle. I walked back to the shop and had a seat. I wasn't greeted, wasn't even acknowledged. (I give them negative scores on their customer service) Front desk guy after a few minutes says "your car is done". My truck was miraculously done at the exact moment I walked through the door? He goes over the engine light and how they would need "minimum 3 hours to determine the problem and fix it" and I should book an appointment. Ok. I book an appointment for the following week and leave. Still not understanding why it took three hours to change my oil (when I can go to the place literally 30 feet from their front door in the same plaza, get an oil change AND a car was in about 30 minutes) and check my engine codes. I wish the story ended here. I arrive home at 4:45pm. I literally booked a rental car in 5 minutes and get a lift there before they closed. I planned to leave the next morning to Las Vegas, driving my truck, and didn't expect such a long wait for my vehicle at AAMCO. Considering the check engine light caused me concern, I didn't want to chance it. Parked my truck in my garage and got a lift to get the rental. When I arrived home, there is a large puddle of fresh oil underneath my truck. At this point AAMCO is closed and I can't call so I leave the next morning for my trip (in the rental) and leave instructions with my house sitter the issue with my truck and if he can drop it off once I speak to them. Good. Done. Next morning - I'm driving to Vegas and call AAMCO. Explain to them the issue with the large puddle of oil and am told to bring the truck back. No apologies, no concern, very nonchalant and with an attitude that this happens all the time. REALLY? This has NEVER happened to me before using the place LITERALLY 30 feet from their front door. (only used AAMCO because of the engine light) I call my house sitter to tell them to drop it off at anytime, they will look at it. So.... House sitter drops off the truck and then calls me to tell me that there was no parking at the place and they parked it off to the side. Walked into the lobby and there was no one at the front desk. Had to go into the garage to find the one guy working there and explain that the truck was parked outside in a towing zone and the issue with it. Garage guy says ok, he'll get to it. Again, no one at the front desk to take down any contact information or inquire why the vehicle was being dropped off. Yes. Really. This was around noon on a Friday. Cut to nearly six hours later. (shop closes at 6pm) I get a phone call from my house sitter at 5:55. They hadn't called to let him know the truck was done, and had they called me instead since he didn't have any one to leave his contact information with? Nope, they hadn't called me AT ALL. I call the shop and speak with Mitchell. Mitchell proceeds to inform me that my truck "just came off the line". JUST came off the line? At 5:55pm when you are closing in 5 minutes? That doesn't even give me enough time to get TO the shop and pick it up and I live nearby. He says he'll wait for my house sitter to get there and pick up the keys. I asked why I wasn't called to let me know my truck was done? Well because it JUST came off the line. Hmmmm....ok. And what was the problem with the oil change? Oh, it was a bad gasket and we replaced it. Again, why was this not noticed the day before? And why have I never had a problem with it before now? Again, no apology for my inconvenience, no concern, zero customer service. And they treated my house sitter with the same manner. How this shop is still in business is beyond me. Needless to say, I didn't keep my appointment for the following week and I didn't call to cancel. If they can't find it necessary to call a CUSTOMER when their vehicle is running behind or the work has been completed, why should I return the favor. I am disappointed and angry that I took so much time to have my car serviced, was inconvenienced and treated like I'm a faceless source of income to this establishment. I have told everyone I KNOW personally about my experience. Word of mouth is how people find good mechanics but also look out for the bad ones. Shame on you AAMCO. Get your staff up to snuff on what customer service is and how to PROPERLY deal with the public. At the minimum, a phone call to customers keeping them informed would be basic and maybe an apology when you screw up? read more

I took my car in to have the brakes inspected s and left after waiting only 20 minutes to be told that my brakes were good and did not servicing/replacing. I am grateful for their honesty and plan to use Aamco in the future knowing they didn't try to take advantage of me. read more

Took my 2013 Chevy Sonic in due to overheating issues. They found that I had a cracked reserve tank so they replaced that. I left on my way only to find my car did the same thing only worse this time it died on the side of the road. I called AAMCO, to let them know, they sent out a tow truck and brought me back to the shop on their dime. The car was there for 3 days while they tried to pinpoint the problem. Finally they found the problem fixed it and I'm one happy camper. I feel that I that this is an honest and hard-working business. I felt I was treated with respect and they kept me in the loop. If you're needing service on your vehicle, I would recommend AAMCO on Val Vista read more

This place is so totally incompetent it is unbelievable. I took my car in for a head gasket replacement and they didnt even bother to tighten all of the valves down, so I lost the #2 cylinder in my Impala. But not to fear, since it was just out of warranty (by 2 weeks) they offered to sell me a used engine for over $4000 !! Run as far away from these people as you can!! They are the definition of lazy and incompetent! read more

Can I give them zero stars? One of the most crooked places I've ever been. If you want to be overcharged and ripped off then go here. Think twice before you take your car here for any type of work. read more

I took my car in for a transmission service. I was told about almost two hour wait... Which isn't bad. It was done in about an hour. Very happy and great pricing. Thank you! Car runs like a champ read more

Shoot out time! When you have someone go above and beyond and be honest with how to get it done...I just must share so you can experience the same great service...when you need a vehicle mechanic..call Mike Ryan 480-813-0034 at Aamco 2319 S Val Vista Dr, Gilbert AZ 85295 They do everything regarding repairs, have awesome warranty, and I know the prices are more than fair as I had shopped it. Please give them a call next time you need someone to fix your vehicle. read more

Going to the mechanic is about as much fun as going to the dentist but these guys got my car in the same day I called, dealt with the issues quickly and were reasonably priced. Mike was easy to work with, did a great job explaining the issues with my emissions problems and fixed everything so I could pass the inspection. read more

I brought my SUV in for some problems I was having with it. I received great customer service from everyone there. Jeff was incredibly helpful and friendly. He called when they found the problem and explained it to me in easy to understand terms. I will definitely be giving the my business from here on out!!! read more

Recently went in to have my A/C checked out. They were extremely thorough and fair. Who could ask for more? The supervisor was very straight forward. I felt like I was not in a chop shop but rather a legitimate business not interested in fleecing me, but forming a solid business relationship. One I will rely on again in the future. read more

I almost did not go to this location because of all the reviews but I had a friend who swore by this place and said only people who have horrible things to say post. AND SHE MUST BE RIGHT, because this place is AMAZING!!!! They were honest and the customer service by Mike was amazing. They knew I was on a budget and could not fix everything at once and they helped me figure out the important things and then set up a timeline to come back and fix the rest. I would tell anyone I know to go here for sure!!! read more

I went there for the free AC check. Spoke to Jeff at the front my app was at 8:30am I watch all the techs walk over to the gas station to get drinks and play around finally my car gets in the bay at 9:15. Jeff says the Freon is a little low. Also the leak is coming from the valves replacing those $7 each and $200 to top it off. Because there pulling out and replacing so we have to charge you for 1.0009 lbs. I said wait what? so your taking my Freon out which is a smig low and charging me for my own Freon to put back in my unit. I said your way over priced. I told Jeff I'll go somewhere else. You could tell he was a little upset. He pulled it out quickly. I then took it to another shop they hooked it up and showed me that it wasn't even low and there are no leaks. I wouldn't recommend this shop for anything. There are shops out there that will only charge you for the difference when recharging you AC back up. read more

We had lots of issues. After fixing the transmission they did not reinstall the front skid plate. When My son drove to far up on a parking block it pulled the front bumper loose because the skid plate was missing. They refused to fix the damage. Then they put the skid plate back on but did not secure it with all the screws and it fell off while driving down the street. Then after just a bit over 1 year the transmission is bad again and the car is not drivable. read more

I came in because my check engine light was on. After waiting for more than an hour to have them connect a wire and read a code, Mitch came in and told me it would cost $1,100 to replace my ECU. There were two other errors but he said not to worry about those. I took it to another shop for a second opinion and they fixed everything for about $120. The other shop said only an inexperienced or unethical technician would have made this mistake. AVOID THIS PLACE AT ALL COST!! read more

My car broke down on the way to work. I had it towed to my original mechanic, but the repairs were going to be over $1,400.00. I did not have that kind of money all at once. I contacted AAMCO after my friend told me about them and found out they do no credit payment plans for 16% down and monthly payment. They towed my car from the original shop and fixed my car. They did great work and were very nice and easy to deal with. I would recommend them and will continue going back! read more

This Aamco location is fantastic. All of the staff are incredibly friendly, helpful and accommodating. I have brought both of my vehicles in for services and they always manage to get them in quickly and do a great job! No complaints at all.... I recommend them to everyone I know! read more

I've been going to this shop since it opened approximately 10 years ago. Mitchell. the manager, has the highest integrity with regard to recommending service and helping customers. For example, I had to get an alignment at another shop since Aamco didn't have the equipment. The other shop recommended $1100 in repairs, providing me with extensive documentation and diagnostics. I took the car back to Aamco at a later date due to a broken tail light, gave Mitchell the documentation and asked him to look into it. He called me the next day and said I could come pick the car up. He said none of the work was necessary, and although one valve had a minor leak it wouldn't be an issue for a while, and I should watch for drips on the driveway in the future. Plus, he threw in the tail light fix for free. In all my years, I've never dealt with a more outstanding shop. read more

Want to be screwed? This is the place to go. Spent 4k on a new transmission. One week later same problem existed. Took back and they want to charge me again to fix it. Question is did they actually change out transmission, and if they did it appears that wasn't the problem. Customer satisfaction is not practiced here!! read more

This location and manager are very good at getting your business but when it comes time to cover a transmission under warranty they can care less because they are not making any money of of the job. I took my van in about 14 months ago for a r/r on a transmission, they said they could get it done in a couple of days so I agreed to having the service done by them. Next thing you know it was pushed out to almost a week. That should have been my clue that this wasn't the right place to take my vehicle to. It is now 14 months later and the transmission went out. I had it towed in to their shop on Friday 9/30/11 very early afternoon. I phoned them to make sure that the vehicle was in their possession which they confirmed. I was promised a call back on Saturday and no one called , so I called them up to find out what the problem was. All they told me was something broke inside.(Well, Duh!) I ask them more questions and they said they had looked at it an that was all they could figure out. Basically it was a way to shut me up for the mean time. I decided to drop by at the shop on Monday morning 10/3/11 and my vehicle was nowhere to be found. Mitch, the manager on duty took me across the parking lot and unlocked the shop next door. There to my surprise was my van parked in there with over a dozen other cars. I believe what they do is they take on the jobs to make sure they always have work to do knowing darn well that they will be telling the customer that it is going to take longer than it would really take to fix the problem. They are just guarantying themselves work. (Sounds pretty unethical to me!) Anyway, I asked Mitch what they had done to my van and he just looked at me dumbfounded! I got down on my knees on the drivers side and the right rear of the vehicle and nothing had been done to it. I then asked Mitch again, what had been done? The lies that came out of his mouth were endless. Here are some of the answers I received from him. 1) we have the transmission apart. 2) The top half of the tranny is off. Well guess what? I saw the tranny still in the vehicle (complete) This place is untrustworthy and they will do whatever it takes to get your business and lie to you all the way through. Be FOR WARNED........ DO NOT TAKE YOUR VEHICLE HERE! YOU WILL BE SORRY. IT MAY NOT SEEM SO BUT IF YOU NEED HELP LATER ON YOU WILL NOT GET IT. TRUST ME OR YOU WILL FIND OUT ON YOUR OWN. read more

We took our Jeep Patriot for a transmission service they charged $287 only to discover after when we drove the transmission was not acting right. We took it to the dealership to discover that they had not cleaned the filter of the transmission they had only dumped the transmission fluid and replace the transmission fluid therefore causing it to jerk and not shift correctly they didn't give us a full service yet charged us $287 worst decision we've ever made regarding our cars read more

I would agree with John G, if I could, Id give this place no stars.However I signed on just to write a review about this place, and that's big coming from a guy who doesn't ever write a review The work they do-Average Customer Service-Beyond Horrible I haven't had a single person I know have anything positive to say about this shop. In fact, a friend of mine had taken her car up here once and when she asked them where the car was, they couldn't find it. How do you misplace a car? I also had a Honda Civic, only needed to have the CEL Light checked, however they were of no help to me. This store was actually the first store I went to, they just told me they were booked, second store I called gave me an appointment and "forgot" to let us know that something came up and couldn't get the time to look at the car. Its a 92 civic so its not like we could have taken it to autozone We finally found an Aamco that would take the car in, we dropped it off, and a few hours later, they told us they couldn't pull the codes because they didnt have the equipment to check it. Funny thing is, I took the car home and pulled the codes myself through a jumper wire method. Free and accurately. PS NEVER GO TO AAMCO FOR CEL check. Its a waste of time and a scam. Most OBDII and up cars can be read by Autozone, and if its an earlier OBDI then the internet is your best tool. There is usually always a method to pull these codes and the process is simple. Unfortunately I never learned my lesson through my past and others experiences. I had a timing belt and water replacement job done on my car. Ill admit, when I left the shop initially I had no complaints. I was just happy my baby was back on the road again. As an amateur mechanic I didn't feel confident enough to do this job myself, and the warranty was definitely reassuring 5-7 months down the road the belt separates into two.(the ridges of the belt separated from the other side). I inform mitch of the situation, and he says they'll take a look at it. Dropped it off thursday, and I finally got a call monday. He tells me that a few seals need to be replaced, and the belt due to an oil leak. And they'd fix the seals and belt for 730$. I told him thats a bit too much considering they're just seals.(And you would think they would have caught something like this when they initially did the job.) I said fine, do the belt and dont worry about warrantying the work this time. He refused to do so unless the seals were fixed as well. 730$ and this includes the warranty of the timing belt. I want all readers to beware that this price is ridiculous. The seals do not cost more than 20$ each, and I only needed 2 seals and the valve cover gasket. On top of this mechanic shops get parts at a discount at least 15% minimum. As a result im paying more than 600 in labor My suggestion to all of you, Definitely find a mechanic you trust, or learn to be a little more hands on with your car. The Job they wanted to do for 730$ Ive already started on myself for 300$. Not only did I save 400$+, all the parts I'm using are OEM, and I am getting way more for less. Meaning, I'm replacing other parts I feel that need attention due to wear and tear. As for the people who work there. No one is an ass hole really , but empathy and sympathy isn't something that's grasped there .As a result their customer service skills are horrible. They make it so apparent that they only want to deal with people who they'll actually make a profit off of. If you want a quick job done, and you don't really care about the longevity , take it to Aamco. They can get the job done. However if you want a decent level of customer service, do not take your car here. The satisfaction that anyone has through their experience is either horrible or just content. There are so many better options over this corporation, and particular shop. Just look around. read more