#ZERO STARS# Not honest people working here. Took my car in to get the brakes looked at, and they told me everything is fine. I took my car in because of a brake grinding issue, I know how to change brakes and know why they make noises. Clearly my brake pads are about gone, taking it in to see what they think, (mainly wondering are my rotors damaged at this point). After they "inspect" they hand me my keys and say "everything looks good, thanks for coming in" Complete crap, I knew better than to believe that shenanigans. Took my car to the dealer the following week, they said my brakes were damn close to damaging my rotors, just as I suspected. Do not go to this location. read more

My car breaks have been squealing badly when I break. I decided to take my car into here because my boyfriend took his here and did great work! They told me they were going to test drive my car; then give me a call with options and tell me what was up with my car. This is exactly what they did!! They gave me a call and told me my brakes and break pads were in perfect condition and I was shocked... such honesty. He told me no need to change my pads or front breaks but my back ones needed to be flushed which I already knew because they are drum breaks and I can't fix them myself. Being a girl I feel they didn't try to scam me at all and pure honesty. It was only $70 to fix all my problems I needed too!! I will defenitly be taking my car here and the future and you should too!! read more

Here is a shop that operates with honesty and integrity. I always get nervous going to a shop for the first time because I don't want to be talked into something I don't really need, but after my first two experiences here, I won't go anywhere else. I had my wheel cylinders and front brake pads replaced back in December. Fast forward five months, and I get in my car one afternoon and the brake pedal goes to the floor. Luckily it still came to stop but I knew that I had to get in to see what was going on. Although there are many other "brake" shops around, I decided to drive back down to this shop just in case it was something that was previously worked on. They got my car in right away and luckily I was covered by a warranty (phew) so the work I needed done was at no cost. I was out of there in just a couple of hours. There's more work that needs to be done on my car, and although I let Jason know that I have already been quoted a price, he looked it up again and tried to find ways to save me money. For someone who is on a tight budget and finds it hard to justify putting hundreds on dollars into a car that is on it's last leg, I'm incredibly appreciative. read more

This place has some great people working there. The service was great, they got my brakes and rotors done in a timely manner and got me on the road in no time. Scott was awesome! He has a great attitude and his customer service skills were top notch! I would recommend this company to anyone! read more

These guys are unethical and will screw you any chance they can get. I will never go back to this shit hole of a place or go back to brakes plus. Don't come here unless you want to pay for services that you don't need and charge you for things they say they won't charge you for. If I could give -5 stars I would. read more

Been here a number of times, Haven't had any issues with the service or the price! Thankfully its also 1 minute away from Fat Cats & Native Grill which is a nice bonus! read more

These guys acted like it was absurd to ask for my oil change to be done in two hours even though I had an appointment and even when I explained to him that the car was needed to transport a bride and groom to their wedding. The guy at the front desk was really rude. Don't waste your time coming here if an appointment means that you still have to wait 3 hours to get a basic oil change. read more

Shout out to Scott Romney! Excellent customer service and quick service. Most important of all, Scott is honest and will not waste your time with work that doesn't need to be done. Definitely a "5 out of 5." read more

Took my vehicle there for an alignment, following the purchase of new tires. After I had dropped the car off, and we had agreed on the price of the alignment, manager called me back saying the vehicle was ready for pick up. He stated the alignment was very minimal and that there would be no charge. This is after we had already agreed on price and he had made a sale but he still was honest enough to not charge even for their time. I would recommend this business for honesty and I appreciate their forthcoming. read more

Took my cars here over the past two years, but today I felt the guy behind the counter was just rude. I will never go back to this place. There are plenty of other places that will take my money. And they don't refill the wiper fluid. read more

Thank you Scott for the great service! Came into the shop this afternoon because my husband's car wouldn't start. We couldn't find our jumper cables so disconnected the battery and took it in to see if they could test it. Our battery was still under warranty (YAY!) so got a new battery and now my husband's car is up and running again!! Scott was very nice and professional and I appreciate his assistance! THANKS AGAIN! read more

Scott at Brakes Plus (4305 E Baseline Rd, Gilbert, AZ) really knows his stuff. My car was pulling to the right and the steering wheel wasn't centered. He knew how to take into account the crown in the roads so that my steering wheel is centered and my car drives straight. In talking with Scott about other car issues, it was obvious that Scott is an experienced manager. Other alignment centers never addressed my steering wheel issues, but Scott did. Truly amazing! read more

These guys save me money every time I'm here. I was in a Firestone a week ago and they told me I needed about $700 worth of work. I brought it it for a second opinion and they said there wasn't anything wrong with my car. They've always been this way. They won't spend your money needlessly. Extremely trustworthy!!!!! read more

Sean at this location is always friendly and helpful. If there is a problem with a vehicle my family knows that he will always take care of us. They never try to talk us into having work done that is unnecessary. Once again yesterday we had a vehicle in and it was less expensive than anticipated. Thank you! read more

Justin is the BEST! Hubby out of town when car sprung a leak and he took care of everything!! Mind you that it was 530 Friday afternoon right before closing!!!! Awesome working out by six! read more

Stay Away, what a rip off. First, I make an appointment. Not for a free brake "inspection" but knowing I had to have the brakes replaced. I made the appointment for first thing Saturday morning to be the first one in and get done quicker. Traffic causes me to be late about 10 minutes. I call but there is a bad cell connection. When I arrive, this man tells me it will be over 2 hours before they can even "look" at it! He points to 2 men sitting there saying they arrived before me so they will be taken first. I pointed out that I had an appointment but all he kept repeating was "you're late". I am rarely late but since when does anyone, especially with a sale of at least $100, treat a customer that way? So I walked out. Since my son wants these brakes done and I still had their $30 off the regular $99.99 rate, I call and he takes the car in. I was quoted and figured sure $69.99 but there's taxes and some other fees, expected $100. Sounds reasonable given their quote right? Wrong. There's a charge for brake pads, labor, another parts fee, another labor fee, taxes,.... all in all $178!!! $69.99 quote then surprise $178. What a rip off. read more

I have gone to Brakes Plus several times now and I am always happy with the service they provide. Like some other reviewers, I have gone in to get a second opinion after having been at the dealership and where I was given and astronomical and inaccurate quote regarding services needed...and in some cases not needed. Most times these guys are able to fix things right up. I had an issue recently where my car kept stalling and we couldn't get the problem pinned down because, of course, everytime they had my car it behaved beautifully...and with no error code it was just a guess. BUT I got lucky one day when the car stalled and finally got an error code. I had never been so excited to see that check engine light come on! I drove straight to Brake Plus and had them scan the code before I shut my car off. I dropped it off expecting to have to leave it overnight since it was already late afternoon but they called me about 2 hours later and I had time to pick up my car just before they closed. I continue to take my car there when needed because they have always done right by me. read more

Longest hour and a half of my life! If you claim that you will provide a service within an hour and a half you should probably start on it before I come back to check on the progress Three hours later. I have other things to do. Thanks for lying to me and wasting my time. Took my car back before they wasted any more if my time. read more

I am really let down about my most recent transaction with these guys. I have brought my vehicles here on multiple occasions for routine maintenance and everything seemed on the up and up. I bought a used vehicle that was having trouble starting so I trusted that they would honestly diagnose it, I was WRONG. Joseph Miller the location manager told me I needed and fuel pump and it would cost around $600. I decided to go ahead and have a "fuel pump" installed. I put quotations because I'm not even sure if they actually installed one. When I went to pick my vehicle up I immediately noticed the same issue. Joe told me that it was completely normal and that it started right up for him. long story short all my vehicle needed was a $200 fuel pressure regulator. STEER CLEAR OF THIS BRAND AND LOCATION! Find a mom and pop where the employees still have integrity and take pride in their work. read more

I was recommended brake plus & went for the first time today to get break services! Jeremy was so helpful & got everything done in a timely manner. He helped me understand everything that was wrong with my brakes & helped me with my coupons. I spent less money than I would going anywhere else! I'll definitely be back for any car needs! Thank you! read more

These guys are incredible. Joe, the manager, is the man and always Takes care of my vehicles when something goes wrong. I live in San Tan Valley and there are plenty of auto mechanics between my place and here but the quality of work and honesty displayed here is not something I can pass up. read more

Overall satisfaction: A+, Helpful and Knowledgeable staff, Fast Service, No unnecessary pressure or work added Most people dread taking their car in for service...and I am no exception. I am however a female and I think we dread it more. I am always on the lookout for an honest mechanic shop that does not take advantage of it's customers (female or not) and I have found it at this Brakes Plus location. Along with the basic service (oil changes, tire rotations, etc), I have had some major repairs (engine mount) and some not so major (small oil leak) taken care of at this location. Regardless of what service they are performing I am always informed (and most times SHOWN A+!!) what the issue is, what the options are and then given the choice of what I would like to do. There is never any high pressure sales tactics used, just honest conversations about what needs or should get done and when. When I do have service work, it is taken care of in a timely manner. I normally have to wait for the car and the staff is constantly checking in and letting me know the status. A special thank you to Joe. He is always courteous, helpful and knowledgeable. I believe he makes it a point to know his customers and build those lasting relationships....it may be that we share a common interest/fascination of motorcycles, however I think it is his overall good nature that makes his customers feel at ease. :-) I have enjoyed (as much as anyone can enjoy a mechanic shop) using this Brakes Plus location and will continue to make it my go-to place when I need car maintenance or work/repairs. Updated 08/06/2013 from 4 stars to 5 stars as I have consistently seen spot on customer service and quality work from this shop. read more

Beware: I called and asked for a quote on back breaks on my Audi 2007 after getting a inspection done from the Audi dealership reveled i needed to replace my back breaks. I am niw ti Arizona and only called after driving by seeing the place so didnt really know much about them. When I called for wuote gave them my information they offered me standard cost $99 or Premium I chose the $99 I asked what the cost was including labor and he said $99 i said with labor for both back breaks he said yes. I said sorry I keep asking just seems really cheap. He said come on in and so we went in to dropped off car and decided to go with a oil change too even though it was 59.99 thought what the heck why not if the breaks were $99. They called a few hours later said the rotor need replacing as well and Audo need a special tool and that would also be a extra tool. When i asked you don't have tool they said yeah we have it but its not free. Basically we need to pay them to use the tool on the car. Also the front had a open boot and that too needs to be replaced. So they now said it would be $393 we said no to that as obviously this was outrageous cost and they were pulling ine over on us. We went in to pick up car and paid for oil change when the guy tried to justify the cost and then said if you dontvreplace that open boot your axel will fall off seriously where did they go for mechanic school that isnt its purpose to hold rhe axel on lol. Maybe they have done this to others but not working in us. Not trustworthy place or people. We took car over to don inlaw who is a mechanic to do the work parts new rotors premium pad under $100 was about 2 hour job for him. The thing that ticks us off most is they overtightened the wheels way beyond the recommended. So beware of this place get your wuote in writing and do your own research on pricing. read more

These guys are a joke! Went to go in to get brakes done & immediately said I needed new rotors. I went into the shop to inspect myself and as I suspected they were full of BS! Nothing wrong with the rotors and they continue to inform me that they cannot be turned again according to Arizona regulations. Hahahaha, sure enough I went somewhere else within the hour got rotors turned with new brakes (ceramic) and costs $169 less! These guys thought they were so smart but yet I got the last laugh. Don't go to these people they will rip you off! They're more concerned with lining their own pockets than to do the right thing and give honest opinions about your car. read more

I take my car to Brakes Plus for all my vehicle needs. They are very friendly and professional. Just recently, my engine light went on, so I brought it in. They did a diagnostic check on it, but nothing showed up as being wrong. Since nothing showed up, they didn't charge me which was very much appreciated. Great customer service! read more

My 2011 Cadilac has 184000 miles and I hadn't had my brakes checked since I purchased it with 52000 miles back in 2014. The brakes squeaked slightly and I imagines it was just dust yet when coming down steep AZ mountains, the front end seemed to wobble some when applying the breaks. So after going to another auto shop that seemed disorganized and under staffed, I took my car to my local Brakes Plus and they were AWESOME! After checking out my brakes Sean reported that I still had 30% of my brake life left (loved that he was honest) but that my rotors needed to be turned. He then simply suggested that I replace the pads (without pressure) and get the rotors turned, saving me some labor costs in the long run. My brakes are working great and feel like a brand new car and I can't wait to cruise down a steep AZ mountain. Thanks Sean and your staff, I will be back and I highly recommended this East Valley Auto Repair Shop! read more

Great place... fast repairs... great customer service with a smile and reasonable prices! Definitely going to be a returning customer

I know it pinions are like assholes everybody has one and some are bigger than others but it is my opinion that if you get your brakes done by a professional company like Brakes Plus and you only use your car to drive to and from work mainly and it's low mileage and it's got a lifetime warranty on the pads that if it goes wrong and you need new rotors because the pads didn't last why would you have to pay for the labor and new rotors ..they should have done right the first time.. to have them come out and give you a bill for $1685 is ridiculous all because the brakes they put on it the first time did not work read more

Way overpriced.. Took my car to another shop and had the work done for much better price. Not very friendly and definatly not competitive prices. Too bad.. read more

They do not inspect the cars and cannot fix brakes properly. They are running a scam here. Pass this one by, go somewhere else! I had to pay twice then go to the dealer for the third time and they fixed my problem, which was NOT the brakes! OR the calipers. Scam! read more

DO NOT GO HERE!!!! These guys tried scamming me and charging me 500 dollars for a master cylinder when the brakes just needed to be bled! There was no leak and they said that's what was the problem...they are dishonest and don't even inspect the car. They were very rude and had horrible customer service. They are liars. I had to tell them to put my car back together and go to another shop. The shop I went to for a second opinion fixed my problem for 40 dollars and my problem was gone by such a simple fix....not a wrong diagnosis. read more

I had already been quoted $1200 to repair 2 wheel bearings, sway bar connections & strut mounts by other shop. Joe evaluated my symptoms and showed me I didn't have problems with those. Instead only needed CV joints replaced which had gaping holes in boots. ( not found by other shop). Cost $400. I walked in telling Joe what I thought I needed so I was already sold. He would not take advantage. For honesty like that I will drive 50 miles to get. read more

Originally brought in a vehicle for a check engine light before the new year and my emissions were up soon. The mechanic told me I needed a replacement of a valve cover gasket just by describing the issues I had. I told him do whatever it takes. He called and said the vehicle was done days later, still ran the same, he claimed it was because "excess oil needed to burn off", took my $475.07. Before making it home the check engine light came back on. Returned the next day, talked to Joseph Miller, the store's manager, he said he would resolve the issues and was disappointed the original tech did not run a diagnostic on the vehicle at all. He replaced coil packs, which resolved how the vehicle ran but again the check engine light came back on within 6 miles of picking it back up. Went back a third time within two weeks, he claimed it was now because of vacuum hoses. He claimed he fixed those and within 48 hours the check engine light was back on. Returned a fourth time, he plugged in a code reader, didn't see any issues, cleared the code, and sent us on our way the next day doing absolutely nothing to resolve the issue. The check engine light of course came back on within a day after completing a drive cycle. I have sent two emails to their corporate customer service and have no response and had to go through the Better Business Bureau for a Regional Manager Dan Farace to even send me an email, which he went over what the manager submitted through his stores computer system and told me, and I quote, "I think it would be best if you took your vehicle to a different repair shop in the future." He hasn't replied to my response email, has shown zero consideration for customer service, this location is terrible, took my money, made false claims from day one and have not done anything to resolve what the vehicle was brought in for. I now am having to apply for a 30 day permit because I cannot pass emissions and having to go through the BBB to resolve this. Do not waste your time with these terrible people, go somewhere that will actually care about their customers and back up their work. read more