we had a flat tire and no key to drop the spare tier personal took it upon themselves so help us by giving us a ride to pick up the truck keys for the spear Very friendly employees and great customer service read more

Guys here are awesome! Came it to get in tires and they really did a great job shout out to Gabe and Casey!!! If you need anything tire related come in to this location they got you!! read more

Big O Tires - New tires - Tires Near Me - Gilbert, Arizona

Amazing wonderful fantastic. came in for a tire repair for a chunk of metal stuck in my tire. Sat for maybe 15 minutes if that and my tire was fixed! Staff was super friendly, price was non existent which is great! 10/10 read more

The guys at this location were ALL amazing. They squeezed me in to check my tires. Gabe at Matt were so helpful and courteous. I would definitely return here in the future! read more

Woke up this morning to 4 very low tires. Rushing to get to work, I stopped in and ended up arriving even before they opened. Elijah was outside setting up for the day, and when he saw me, he approached my car immediately to ask what I needed help with. He was so kind, so polite, and very friendly. He stopped what he was doing to help get me back on the road and quickly. I was so grateful! He did a stellar job and gave me the peace of mind I needed on an already manic Monday! Thank you, Elijah! read more

Elijah was incredible! We drove through a construction zone and ended up with a large screw in our tire. He fixed it quickly and didn't even charge us. Super efficient, kind, and genuinely helpful -- highly recommend! Can't convey enough how thankful I am! read more

Big O Tires - Tires Near Me - Gilbert, Arizona

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Omg these guys are THE BEST!! I called about 22 minutes before they were going to close on a Saturday night. I got in my car to head to a friend's dinner and sure enough, low tire pressure. I got out to inspect the tire and a HUGE STINKIN' SCREW just ready to ruin my whole evening. I mapped tire stores and everywhere was closed, except Big O Tires. I called and talked to Casey explaining my situation and apologizing for having to come in so close to closing. Talk about amazing customer service, Casey reassured me not to worry or rush, just to head on in and he would try to patch it if possible. I got there and everyone was so friendly and working so hard even though they were minutes from closing. They didn't seem annoyed or bothered by my last minute walk-in and they got right to work!! The guy who took my car back (Elijah) was so sweet, he even stopped to talk to me about my out of state plates because he too is from the same place! He didn't seem rushed or agitated to help me at all. While I waited, Casey and the other man at the desk (Raphael) were busy helping customers who were picking up their vehicles. Listening to their thoroughness in explaining what was serviced on the vehicle and any recommendations they had in the future for services the car might need proved these guys care that their customers are well informed. In 10 minutes, I was on my way with a patched tire and they didn't charge me a thing!! I am so grateful and they definitely have gained a returning customer in the future with me! read more

Big O Tires - The screw that was gonna ruin my chances of making it to my friend's Galentines Dinner!! - Tires Near Me - Gilbert, Arizona

I didn't end up going to this location but I got the best quote and customer service with Matt!! great experience with him!

Great quality service. He was very friendly and gave me a card to call him later for a deal on another tire. Please use this Big O they have Great prices! Rafael Ramirez read more

Big O Tires - Rafael was very helpful. Great service - Tires Near Me - Gilbert, Arizona

I made an appointment online which said I was all set for an appointment today at 2pm . I go in and they say they are full even though I came in before my appointment time and can't take me. Why would you have an online appointment system if you aren't going to abide by the online system . Terrible read more

These guys will promise you the world as soon as you step inside the door! It's all just a ploy to get you to be naïve to stay much longer than expected! I had an appt at 12:00pm noon, waited over 75 mins while listening to a guy snoring loudly the whole time! Poor guy was probably there since (open)! Anyway, I told them to just give me my key back! Too expensive anyway- I'm done! read more

I went here for a simple oil change, I was told I had an oil leak and they weren't sure where it was coming from, but told me they thought it was the turbo line. I was told to bring it back and they would check it again, this time they said it was my transmission and it needed to be sealed. They charged me $400.00. I took it to a reputable dealership- my valve cover was leaking!!! This place is a total RIP OFF!!! Don't ever go here- crooks!! read more

Called this location 30 minutes before they closed to swap wheels and tires on my car. They were willing to stay late and help me out! Everyone was super nice and very helpful! Next time I need tires I'll be back here! read more

Big O Tires - 5 wheels w/ old tires, 5 new tires to swap, and 5 wheels and tires currently on my car that were taken off. - Tires Near Me - Gilbert, Arizona

Awesome service!! Everyone's very professional!! They always take such great care of my car!! Highly recommended this place! I'll definitely be coming back! Thank you!! read more

My daughter's car had a nail in the tire and I took it down there and they patched it up right away. They are always super helpful there.

Even though I Showed up early I waited about 3 hours with an already made appointment to get new tires on the burb. I am actually giving this Big O the full five stars, because Lewy ( spelling?) was very helpfull, My wife and I called yesterday night to book the appointment and purchase the tires, Lewy helped us get the best deal for the tires we needed for our little family. While I was waiting that whole time all the dudes working today kept me updated while I waited, there was another beast there with over sized rims 28s which was slowing down production, Coffee was good, then general atmosphere was pleasant. read more

Brought in an atv tire service was very quick. Rafael was very helpful and kept me informe.

We have four drivers in our house, with two teenagers who have their own car. We end up the tire shop more than I want to. My husband always says take it to discount tire they'll repair it for free. They repair it for free. It is always a hassle, they always end up quoting me that I'll need four new tires for $2000. I go to this big o and they always take care of us and are totally fair. It's gotten to the point we have full trust bc they've never done something to take advantage. I will never go to discount again. These guys are fast, friendly, professional and very honest. They just repaired a tire that discount said was unrepairable. Love going in, the front desk guys always remember me. It feels like your small town mechanic shop where you know they'll take care of you! read more

I walked in and Rafael greeted me, told me to pull around to the back and had one of his guys get to work. I didn't catch his name but he had my tire patched in 15 minutes or less! I thought this would take my entire lunch break but I made it back to work with time to spare. Thank you! read more

Came in with a flat tire, they fixed it super quick and were very kind, especially Rafael!

I had the most exceptional service yesterday from Matt and his team at the Baseline/Val Vista location. Top notch service, very informative, the waiting area had a lot of snacks and drinks available. These guys treated me like VIP!! They have some amazing deals and great options for the alignment packages to offer. I needed a certain tire and they out sourced them and had them for me in a timely manner. I can't express how thankful I am!! The owner Tony is a pretty awesome guy who definitely only picks the best team to handle his stores!!! read more

We came for a flat tire Rafael was very quick and cordial with us on getting are tired patched great job

So many amazing things to say about my neighborhood BigO! I have been actively a customer for about 10rys. I have never been lied to or taken advantage of ever! I am always treated with respect and in timely matter. So many crazy things in the world the last thing you want is to be lied to and taken advantage of when it comes to your car. I have never felt that way or been treated that way. I trust Big O with all my cars and never will go anywhere else. Thank you for all you do and your honesty it means a lot! Keep up the amazing work! read more

Big O Tires on Val vista and Baseline next to IHop is fantastic.They are my go to from now on!Ralph was honest to tell me my car was still under warranty and I did not have to pay them $172 for diagnostic!Told me to go to the bay and Eleyah put some air in my tires and oil in my engine to keep me safe, waiting to set up an appointment with my Toyota dealer!Have been to different Big O Tires, who were only out for your money!!These people treat you like you like to be treated! read more

10/10 Service! My tire wasn't keeping Air and PSI gauge wasn't clocking any consistent mesures. I was very worried about my car and received mixed opinions from other mechanics when they examined my tire. Nervous to reach another dead end, I went to Big O' Tires for another review. Being very out of my comfort zone I was greeted and helped by Louie. They gave me wonderful service answered all my questions and found a nail in my tire that several other places missed. They fixed and patch my tire free and made me feel comfortable and welcome. Will be recommending them to everyone! read more

My family has had all of our vehicles serviced at this shop and I would highly recommend them. Their team and management are super professional and treat our vehicles with care. If we've had questions or concerns, the stores manager, Matt reached out immediately and resolved. My family will continue to take all our vehicles to Matt and Big O, thank you Big O team! read more

My car was leaking fluids I took a to a Big O close to home and they came back with an assessment of needing a new radiator and hoses at a cost of $2300. I called Matt at Big O in Gilbert, which is where I always take my car for service. Explained my situation and he said bring it here to us and we'll take care of you. I dropped it off about 10:30 a.m., at 7:10 p.m. I got a call from Sage saying my car was ready and if I wanted to pick it up. I said "I thought you closed at 6". He said we stay until our work is done! Very impressive but I told him to go home to his family and I would get it on Sunday! As always they took very good care of me! I did not need new hoses and I left with a bill of $1461!!! read more

Made an appointment online for a tire replacement. I received two separate emails confirming both the appointment and the tire to be installed. When I arrived the next morning I was informed that the tire wasn't in stock and they could order it but it wouldn't be there until the next day. When I asked why no one called me to tell me the appointment would need to be rescheduled, the clerk said "Well all the online stuff is automatic; you should have called to make sure the tire was in stock." Horrible customer service and a complete waste of my time. I had considered coming here for other services, but I shall never be a customer of Big o tires again. read more

I have come here several times and always had the best service! They have never tried to get me to do more than is needed and it's always been in a timely manner. I do appreciate them very much! read more

Luis and Rafael very polite and professional on phone answering questions and telling me they'd take care of me as soon as I come in. As soon as I got to location (3465 E Baseline in Gilbert, AZ) Elijah very professional and friendly. He was so helpful and courteous. Literally answered all my questions and took care of my tires informing a screw was causing the tire leak and he was able to fix it right there! Thanks guys!! read more

3465 E.Baseline Road location - I want to thank Luis Vasques and Willy for their amazing help in our emergency yesterday. We were from out of town in a rented vehicle and needed a quick repair. They were Amazing !!!! I have never had such good service. Luis had Willy check our tire and he was so willing to help us as quickly as possible. Truly, they took great care of us and worked so fast that we were amazed. We were so thankful for their help and truly appreciative of both of them and the staff. What a pleasure knowing that there are companies like this with employees as great as Luis and Willy. We will never forget you and just want you and others to know that you are THE BEST and how much we appreciate you !!!! Thank you from the bottom of our hearts. Sincerely, The older ladies from California read more

Thank you Big O for being helpful, professional and friendly. This location provided exceptional service for a tire repair I was in need of. Great team and I appreciate it hugely! read more

Sad day Saturday because I woke up to my tire having a huge fricken nail inside of it. I decided to go to this location since it was next to an IHOP. Hehe. Walked in and I was immediately greeted and helped. The employee listened to my situation, went outside to look at my tire, and told me what he thought was best. I ended up having to buy a new tire for a reasonable price since mine (the one with the nail inside) even though was fixable, would be dangerous to use and drive long distances with. We dropped off my car at 10am and we were told to wait one to two hours. We left and came back two hours later and they had still not started fixing it. About 45minutes they finally called me and yay my car had a new spanking tire! So expect long waits on Saturday's since they are really busy!! People came and go. Employees were very friendly and they turned my sad day to a happy one! They have a tv, water, and popcorn for customers. Oh and they also had donuts!! read more

Big O Tires - Tires Near Me - Gilbert, Arizona

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Came here for a new tire a couple months ago and Sage had helped me. Quick and very affordable. Just recently had the tire blow out on me coming back from California and called to check on warranty. Ended up driving on my spare all the way back from Palm Springs to Gilbert as the local Big O Tires did not have our tire in stock. Louie was helpful even from 300 miles away leading up to us coming in for replacement. Thank you again! read more

I've been to this location a number of times and the service has always been exceptional. Once I was heading out of town and noticed a nail in my tire. Even though they were booked up, I explained my situation and they got me in and out, repairing my tire, within 30 minutes. Matt, the manager, is really awesome! read more

I have been taking my cars to this Big O Tires location for some time. Matt the manager has always taken great care of me and my cars. He is always willing to listen to my concerns, providing the recommendations on what needs to be fixed now or what may be able to wait. The pricing has always been fair. Although no one likes having to get their car fixed, I highly recommend visiting Matt for any repairs or maintenance you may need. read more

I appreciate the good customer service and fair estimates. My family continues to take all of our vehicles here because they treat us like family. read more

Exceptional service! The team at Big O Tires went above and beyond to fix my car promptly and effectively. Their communication was excellent, keeping me informed every step of the way. The pricing was fair and transparent, with no surprise charges. The facility was clean and comfortable, making the wait pleasant. Overall, I highly recommend Big O tires for their outstanding customer service and quality workmanship. Matt has been so understanding and honest with me about everything! read more

I took my car here on a sunday because Discount Tire was closed. I simply just wanted a flat tire repair on my tire that had a nail on the parts of the tire that is repairable. This guy charges me $20 (discount does them free fyi) doesn't even patch it right. My tire pressure light came on again. i didn't even brother going back. read more

Brought in car for flat repair - kept car for hours called and said would need to order tire. No return call drive over to learn tire not available until following week said reapplied sparse. Drove home to learn placed flat tire back on without tightening nuts- tire almost fell off. Called back to notify them of what was done - info relayed to me was could not find key. Which was a lie nut key in front seat. Never returned call that tire was in. The tires were purchased at Big O and still covered by warranty. Fortunately, Firestone close to home and replaced tire without difficulty. read more