I'm super disappointed with this Brakes Plus location. I've had work done by BP before and had a good experience.
I referred a family member to them and they treated her horribly.
The mechanic that worked on her vehicle messed up when installing her new brakes and would not admit it. When my family member got her car back, it was making a loud clunking noise that it never made before. She brought this to the attention of the manager, who brought the mechanic out to take a test drive with her. The mechanic was blaming it on her bad struts and proceeded to drive over speed bumps faster than she should have to try to make the struts make noise. The struts are older and do need to be replaced soon, but they are not failing yet, and the noise was completely new.
The mechanic proceeded to gaslight my family member, telling her that it was definitely the struts and that's the only thing that would be making that noise. After the test drive, where she drove completely unprofessionally, my family member asked if the manager would take a look at it. He said yes, we will take a look at it, and lifted it up on the lift and pointed a flashlight at each tire, and that was it. He said, "I don't see anything wrong. It's definitely your struts." He didn't take any of the tires off or do any due diligence.
The mechanic, who is a lady, was completely rude and adamant that she had done millions of these and she knows for sure she didn't mess anything up. My family member ended up leaving in tears and calling me to tell me what happened. She then proceeded to take her vehicle back to a different Brakes Plus the following day. The mechanic there noticed the problem immediately and fixed her mistake.
I specifically sent her there because she is a woman and I know women get taken advantage of by mechanics all the time. That lady mechanic and her manager should be ashamed of themselves for trying to take advantage of a single mom. The mechanic's attitude was completely unprofessional and she has no business dealing with customers. read more