You must be prepared every time you come to this place to wait at least 4 hours or more in a 1-hour…read moreservice (time that they themselves estimate). Insane.

I just spent 1500 dollars at this place and the assistant service manager refused to help me. I…read morewill never go here again. Worst customer service. Auto zone treats people better. The guy in the front with the brown hair not doing anything refused to help me and told me it would cost me 140 dollars to reset my check engine light on. DO NOT GO Here! Go anywhere else!

Kale from Kwik Kar saw just how tired I was and hopped to taking care of all my auto needs with a…read morehuge smile on my face. His energy was top tier and it definitely helped turn my mood around after a rough work day and constantly being turned away by other oil change shops due to my transit being too tall. 10/10 will be coming back as long as Kale is here to cheer me up.

Do not go to this place they're the typical mechanics people talk about trying to charge you and…read morerip you off nothing was wrong with my car. I just needed to add a gas cap and he told me it was gonna cost bucks to fix my car.

Ok so 2 weeks ago I brought in my mustang to get fixed. I got assisted by an employee named Tony. I…read morewent originally to get my oil change because my boyfriend was out of town, I don't know much about cars , and I trusted that they would be able to get me right. Not only did they mess up my engine , my car stopped working and it started overheated and making noises. I'm really upset about this, especially for it to happen when my boyfriend was outta town. On top of that , he was rude and disrespectful, he clearly knew I was in a relationship and even tried to ask for my number .I've never had such terrible service in my life!

First of all I want to give so much thanks to the owner and the whole shop all together!!! They…read morefixed my car within a week, my car came out brand new!!! He is super respectful and so friendly. I will never take my shop to any other shop because they tried to total my car out, and I took it here and got it fixed no problem! Well trusted shop and men! Don't doubt bringing your car here you will be welcomed with strong faith and be left super satisfied. Car is perfect, service was beyond excellent. Very helpful and great shop.

Great service, good pricing, and quick oil change! Will definitely come back and would highly…read morerecommend.

EDIT: 6/3/24: Spoke…read morewith Dave. I have no doubt that they can do a good job, as seen with these other positive reviews, but in the same manner that they are professionals in this field, I am surprised they did not find anything wrong with the master cylinder, which does have a direct influence on the clutch. Dave mentioned multiple times that his men did not find an issue with the cylinder at the time of inspection, so "technically" they did their jobs. I should point out, that Dave also said that they test driven it by 10 miles. 10 miles and no issues apparently, yet 2 miles of our struggle before the car gave out. I attached 2 new photos showing the odometer. Unless the paper printed on the day I picked up the keys aren't up to date (and if so, why was I given paperwork that's not up to date?) I am hesitant to believe the car was test driven. With the complimentary oil change + 10% discount on next repair offered, my boyfriend is very open to bringing his car back and if next time the car is properly serviced I am willing to update the reviews. ***** EDIT (Morning of 6/1/24): Tried calling your "24/7" assistance listed on your website. It's just your company's phone number sending us directly to voice mail. We need the car today. My boyfriend is missing out an annual event he wanted to go to deal with this matter. He can't even drive it to a different repair shop as he can't change gears anymore. Getting it towed, which is costing us unnecessary fees too!! Unbelievable!! ***** My boyfriend drives a manual car and was in need of a new clutch. He hesitates in bringing his car anywhere but Redline in Arlington. Since it's far, I suggested that he give other auto repair shops a chance, something he hasn't done before since he knows that finding a good mechanic is hard. Same here, but we wanted to have hope that his car can be fixed properly in Fort Worth. We thought wrong. Upon arriving, the men were very nice. Because their customer service skills were great, we assumed they were going to do a good job. My boyfriend even spoke fondly about Ichiban Autos even before repairs started. The men at the front were also responsive, informing us of the costs, labor, & parts that need replacement. Take a look at the photos for the amount of things replaced. Cost? Over $2k. And because Ichiban closes on the weekends, you'd think they'll make sure their Friday clients would be ensured that their cars would be drivable. Unfortunately, not us. As my boyfriend was flying back from a work trip, we couldn't get his car till 10 PM, long after Ichiban closed. At 10 PM, we retrieved the car, excited to drive it when... HIS CLUTCH IS LOOSE! Both of us tried it and it feels wrong. NO resistance on the clutch pedal, and he couldn't put the shifter into gear! How is this acceptable! He managed to drive the car off premises but as he got closer to my apartment, literally 2 miles away, he had stopped because he couldn't change gears anymore. That's right, 2 MILES by 11 PM, my boyfriend and his car remain stuck on the side of the road, parallel parked at some street and praying that he doesn't get towed. I did not pay over $2k just to retrieve a car that's not operating properly. Did anyone even test drive it? You guys had the car from Wednesday till Friday. Called me at 9:30 AM stating it's ready, and I didn't even come till 2 PM to pick it up, giving you guys plenty of time to test drive/check for any errors/tighten any loose ends. Since Ichiban is closed, our night, our weekend, is ruined. I really wished I could've given this place 5 stars, the men were nice but the service we received is unacceptable. A simple clutch check/test drive would've signaled to you guys that something is off. Ichiban Autos, we are extremely disappointed.

I took my older Subaru to Ichiban after getting an expensive estimate someplace else. They…read moreinspected my car and discussed all the recommended repairs with me in detail. Once they began work, Ray kept me updated about progress with daily phone calls. I had most of the recommended work done and still walked out with a smaller bill than I would have had paying for one of the two repairs at the other place. I'm very happy with the work they did and will be giving them more work in the future.

The owner stole my catalytic converter and put straight pipe in it's place. When I went back, he…read morelied a d said he had thrown it away. LIAR those things are worth money so why would he throw it away... then he said " I did you a favor you don't needed it." The owner is a lair and a thief... DON'T TAKE YOUR CAR HERE!!