Highly experienced mechanics. Fast service & good work. Mechanics are cool and funny.read more

I needed a car inspection, and my mechanic recommended this shop. When I approached the counter, I…read morewas met by a very rude young man. Another employee stepped in, apologized, and mentioned that they constantly have to address his behavior. Honestly, if someone needs to be spoken to about their conduct on a daily basis, they shouldn't be working at your establishment. Because of that interaction, I'm not likely to return to this location. I will say the rest of the staff was polite and helpful.

You must be prepared every time you come to this place to wait at least 4 hours or more in a 1-hour…read moreservice (time that they themselves estimate). Insane.

I just spent 1500 dollars at this place and the assistant service manager refused to help me. I…read morewill never go here again. Worst customer service. Auto zone treats people better. The guy in the front with the brown hair not doing anything refused to help me and told me it would cost me 140 dollars to reset my check engine light on. DO NOT GO Here! Go anywhere else!

I took my 1954 Chevy truck in because I could not get the oil filter off since it was so tight (DIY…read moreproject). These guys were GREAT!!! Jumped right on it and took care of it. The Manager/Mechanic even took a look at a power steering fluid leak for me. NO CHARGE! I have taken several of my cars there for oil changes and safety inspections. They will get all of my business in the future.

Do not go to this place they're the typical mechanics people talk about trying to charge you and…read morerip you off nothing was wrong with my car. I just needed to add a gas cap and he told me it was gonna cost bucks to fix my car.

Ok so 2 weeks ago I brought in my mustang to get fixed. I got assisted by an employee named Tony. I…read morewent originally to get my oil change because my boyfriend was out of town, I don't know much about cars , and I trusted that they would be able to get me right. Not only did they mess up my engine , my car stopped working and it started overheated and making noises. I'm really upset about this, especially for it to happen when my boyfriend was outta town. On top of that , he was rude and disrespectful, he clearly knew I was in a relationship and even tried to ask for my number .I've never had such terrible service in my life!

Pedro you are the best car selling dealer in USA, with the best and reasonable prices, We will do…read morethe bright future business all the time

Great service, good pricing, and quick oil change! Will definitely come back and would highly…read morerecommend.

Highly Recommend! Exceptional Service & Support for TCU Students! I brought my daughter's car in…read morebecause of an issue with her strut. Even though we were a walk-in, the team took the car in right away and had it fully repaired by the next day! My daughter, who lives about a 20-minute walk from campus, was able to manage with her scooter while the car was in the shop -- and by the end of the day, she was back on the road. As an out-of-town parent, I can't express how much I appreciated the smooth communication and easy payment process over the phone. Everything was handled professionally and with care. It gave me great peace of mind knowing she was in good hands. The service was excellent from start to finish, and it's clear they truly support TCU students. We'll definitely be returning for any future car needs. Highly recommend to any students or parents looking for reliable, honest, and efficient auto care! Love you guys!

I made an appointment to have my breaks replaced. When I brought it in, Ray and crew said I didn't…read moreneed to replace yet. What?!? A care repair place that's honest?! I was so grateful! I was taking a little road trip the next day and wanted to be sure. They even put air in my tires! This was my first interaction with Ichiban, but it definitely won't be my last. So nice to have an honest auto repair shop!

EDIT: 6/3/24: Spoke…read morewith Dave. I have no doubt that they can do a good job, as seen with these other positive reviews, but in the same manner that they are professionals in this field, I am surprised they did not find anything wrong with the master cylinder, which does have a direct influence on the clutch. Dave mentioned multiple times that his men did not find an issue with the cylinder at the time of inspection, so "technically" they did their jobs. I should point out, that Dave also said that they test driven it by 10 miles. 10 miles and no issues apparently, yet 2 miles of our struggle before the car gave out. I attached 2 new photos showing the odometer. Unless the paper printed on the day I picked up the keys aren't up to date (and if so, why was I given paperwork that's not up to date?) I am hesitant to believe the car was test driven. With the complimentary oil change + 10% discount on next repair offered, my boyfriend is very open to bringing his car back and if next time the car is properly serviced I am willing to update the reviews. ***** EDIT (Morning of 6/1/24): Tried calling your "24/7" assistance listed on your website. It's just your company's phone number sending us directly to voice mail. We need the car today. My boyfriend is missing out an annual event he wanted to go to deal with this matter. He can't even drive it to a different repair shop as he can't change gears anymore. Getting it towed, which is costing us unnecessary fees too!! Unbelievable!! ***** My boyfriend drives a manual car and was in need of a new clutch. He hesitates in bringing his car anywhere but Redline in Arlington. Since it's far, I suggested that he give other auto repair shops a chance, something he hasn't done before since he knows that finding a good mechanic is hard. Same here, but we wanted to have hope that his car can be fixed properly in Fort Worth. We thought wrong. Upon arriving, the men were very nice. Because their customer service skills were great, we assumed they were going to do a good job. My boyfriend even spoke fondly about Ichiban Autos even before repairs started. The men at the front were also responsive, informing us of the costs, labor, & parts that need replacement. Take a look at the photos for the amount of things replaced. Cost? Over $2k. And because Ichiban closes on the weekends, you'd think they'll make sure their Friday clients would be ensured that their cars would be drivable. Unfortunately, not us. As my boyfriend was flying back from a work trip, we couldn't get his car till 10 PM, long after Ichiban closed. At 10 PM, we retrieved the car, excited to drive it when... HIS CLUTCH IS LOOSE! Both of us tried it and it feels wrong. NO resistance on the clutch pedal, and he couldn't put the shifter into gear! How is this acceptable! He managed to drive the car off premises but as he got closer to my apartment, literally 2 miles away, he had stopped because he couldn't change gears anymore. That's right, 2 MILES by 11 PM, my boyfriend and his car remain stuck on the side of the road, parallel parked at some street and praying that he doesn't get towed. I did not pay over $2k just to retrieve a car that's not operating properly. Did anyone even test drive it? You guys had the car from Wednesday till Friday. Called me at 9:30 AM stating it's ready, and I didn't even come till 2 PM to pick it up, giving you guys plenty of time to test drive/check for any errors/tighten any loose ends. Since Ichiban is closed, our night, our weekend, is ruined. I really wished I could've given this place 5 stars, the men were nice but the service we received is unacceptable. A simple clutch check/test drive would've signaled to you guys that something is off. Ichiban Autos, we are extremely disappointed.

The owner stole my catalytic converter and put straight pipe in it's place. When I went back, he…read morelied a d said he had thrown it away. LIAR those things are worth money so why would he throw it away... then he said " I did you a favor you don't needed it." The owner is a lair and a thief... DON'T TAKE YOUR CAR HERE!!

They ruined a part and the lead mechanic/owner didn't own up to their mistake. I went in for an oil…read morechange. About four miles into my drive I heard a scrape from the bottom of my car. I called to see if they could help me fix the issue. They told me I had to return to the shop and get it fixed. I returned, and saw a screw was missing from a part they had taken off. It was likely pulled off because they had said during my first visit that they were struggling to find a screw to remove it. That plastic scraped during the drive back and had become disfigured and no longer properly fit. A different mechanic from my previous visit was able to put it back on "in hopes it doesn't come off". The part is damaged, the covering they removed does not properly serve its function. The owner/mechanic on duty was in denial about it (even though he never went to check out the car's damage during my second visit). I now need to take my car to the dealership to get the part they damaged (and didn't admit to it) to be replaced. Took three mechanics to do an oil change, and they ruined a car part in the process. Mistakes happen, but not admitting to them and not trying to make amends is poor service and character.

I took my 1997 Q45t to this garage. My car's computer is out, so a lot of places I've taken my car…read moreto have had issues trying to diagnose the cars' problem. Somehow this mechanic found out that my mass airflow sensor was out?!?!?! I was very skeptical, but having heard about him through a friend of mine, I went ahead and had the sensor replaced. This is a job that would of cost more than my car at another more expensive shop in grapevine who said that my car needed a knock sensor, and an upper manifold gasket. Labor alone was over 300 bucks at the other place! I ended up getting my car fixed for $150 bucks... and they gave me a 30 day warranty on the new sensor. great people! They spoke English and Spanish! Its been 6 weeks since i got my car fixed and it's still running like a champ!