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    Brake Masters

    3.5 (74 reviews)
    Open 7:30 am - 5:30 pm

    Services - Brake Masters

    Auto brake repair

    Auto engine repair

    Auto general diagnosis

    Auto HVAC repair

    Brake Masters Photos

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    Recommended Reviews - Brake Masters

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    Charges for the oil change

    I just had a horrible experience with this Brake masters in surprise. They totally try to rip you off. They say the oil change is $49.95 with a coupon. They don't tell you that they're gonna add $25 for labor and you have to pay almost $40 for the oil filter. If the oil change is $49.95, what is that for if not the parts and labor? They tried to add a $140 air filter charge and the whole point I went here was to get my brakes checked which they did not do. I believe the guy who helped me was Adrian, who is worthless. He said my oil was leaking and needed a $30 plug that he didn't have. Don't go here. They lie; they commit fraud; and they hate veterans. If you're a veteran, do yourself a favor and go somewhere else where you're not gonna be treated like dirt and get ripped off. I'm sure they did something to sabotage my car and it probably won't be working within a week.

    Michael C.

    Before going here I searched Yelp reviews on different brake companies. It's pretty normal to find low ratings on any place that deals with vehicle repair. After reading several reviews here, all the positive ones seem to mention Pete. All the negative ones at this particular location talk about previous store managers that are no longer there. I brought my Silverado for front brakes. I spoke with Pete on the phone and met him when I got there. He is a no BS straight shooter. I was extremely satisfied with my service there. So satisfied that I bought the entire crew lunch the following day. Keep up the good work guys

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    7 years ago

    Great customer service and timeliness. Cost was the only downside. Would recommend this place

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    7 years ago

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    9 years ago

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    5 years ago

    Great customer service and fast technicians. I would recommend to others. I was so impressed with the manager. He was friendly and honest.

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    7 years ago

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    5 years ago

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    6 years ago

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    9 years ago

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    12 years ago

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    11 years ago

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    11 years ago

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    8 years ago

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    10 years ago

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    7 years ago

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    12 years ago

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    12 years ago

    Very friendly and didn't try to upsell or overcharge. I was surprised and impressed with my experience here.

    Business owner information

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    Timothy H.

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    14 years ago

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    8 years ago

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    7 years ago

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    9 years ago

    Business owner information

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    Timothy H.

    Thank you for your post and comments.

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    7 years ago

    Hey great job guys thanks for your help you're always so professional about what you do

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    9 years ago

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    8 years ago

    Thank you for replacing my brakes, price reasonable accepted my coupons and did not wait that long , your truly a brake master!!!!

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    11 years ago

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    8 years ago

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    8 years ago

    These folks have taken excellent care of my car for several years. They're courteous, honest and respectful. I highly recommend.

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    8 years ago

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    8 years ago

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    12 years ago

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    11 years ago

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    14 years ago

    Chaz left but the team is great prices are always too high! But I always will return!

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    Page 2 of 2

    Ask the Community - Brake Masters

    Review Highlights - Brake Masters

    Brake Masters overall is a really awesome company, but this particular location is ran by Pete!

    Mentioned in 11 reviews

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    Christian Brothers Automotive Surprise

    Christian Brothers Automotive Surprise

    (59 reviews)

    Their original estimate was a lil higher but ended up beating a quoted price we got elsewhere for…read morereplacement of an exhaust pipe by using an alternate to OEM part, which we were ok with being it's an older vehicle. We've had it for awhile now and have had no issues. The shop & guys were clean and professional. Appreciated they got us in quickly (within 1 day) despite being so busy.

    I brought my car to this shop multiple times for an engine shaking issue and smoke coming from the…read moreexhaust. They replaced some hoses and told me the problem was fixed, but the car continued smoking afterward. I brought it back again, and they kept my vehicle for several days and drove it multiple times, only to tell me they "couldn't find anything wrong." Meanwhile, the original issue was still happening. At that point, I completely lost trust in this shop. Not only were they extremely expensive, but despite spending over $4,000 there, my vehicle issues only continued getting worse. The first time the vehicle stopped starting, I ended up replacing the starter myself. It started again afterward, but only lasted about a week before it stopped starting once more. That's when I finally decided to take it to the Jeep dealership for another inspection. I was then informed that the engine is now seized and I'm being quoted around $11,000 for a new engine. I'm extremely disappointed with the repeated misdiagnosis and lack of urgency regarding serious symptoms like engine shaking and exhaust smoke. Based on my experience, I would not recommend this shop to anyone.

    Gemba Automotive

    Gemba Automotive

    (4 reviews)

    I brought my 2019 Yukon XL to Gemba Automotive expecting a clear and honest diagnosis, but left…read moreconcerned about the approach. I went in for a transmission that was shifting hard in automatic mode. After what was described as a diagnostic, Justin immediately recommended a full transmission replacement--without walking through other common, less expensive causes like control module or valve body issues. What's frustrating is that Gemba's own messaging says they focus on root-cause diagnostics, transparency, and avoiding unnecessary upsells: "We fix the root cause... No pressure. Just the truth." That wasn't my experience. I wasn't shown clear proof or given alternative options before being told I needed one of the most expensive repairs possible. After a routine oil change, I was also suddenly told I now need an oil pressure switch, which raises additional concerns - are they manufacturing problems to drive ticket value? I've since heard similar experiences from others being told they need full transmissions as well, which makes this feel less like a case-by-case diagnosis. I recommend getting a second opinion before committing to major repairs here.

    We are traveling through AZ and our car started making weird noises coming from the wheel well. A…read moremechanic at Gemba Automotive immediately looked at our car and diagnosed what was wrong. Thankfully it's parts that are worn out but don't necessarily need fixed ASAP. The mechanic was very thorough since he knew we wouldn't be fixing it immediately and still have 1000 miles of travel to go! I am so thankful for their help and expertise!!

    Champs Family Automotive

    Champs Family Automotive

    (75 reviews)

    I wish I could give zero stars and I wish I had read all of these horribly negative reviews here…read moreBEFORE I took my car there. I asked my neighbors in my community through Facebook, who they would recommend. One person recommended Champs. BIG, BIG MISTAKE. Though I appreciated what was meant to be helpful advice from my neighbors, I ended up in a very bad situation of being horribly ripped off by Champs. I am now in the process of a small claims lawsuit against them. There are far too many corrupt and unethical mechanics out there but he takes the cake. I was trying my best to avoid this but it happened anyway. I dropped the ball by not bothering to read all of their horrifically negative reviews on Yelp. I was quoted $500 for the work and authorized it. When it was completed the price doubled. Nothing changed or was added to the scope of work. They refused to explain this. In addition they broke the interior console and left lots of grease on my seats and dash, which I had to clean with degreaser. When I asked that they replace the broken console, the owner laughed and said "Your car is old and things break and I'm not paying for it." Btw, My car was in pristine shape. I have no kids, no pets, I don't smoke and don't even eat in my car. In fact, I'm meticulous about keeping my car looking new. I asked him to cover the cost of replacing the console by at least taking $50 off the work. He said, " I don't give away free money." I replied, "You broke my car. " He said, "Too bad, I'm not paying for it." This man was one of the most unprofessional, rude and volatile people I've ever encountered. In fact, he made me feel like he would physically assault me even though I was treating him with respect and patience. My experience at Champs was worse than I could have ever feared. As I said, if I had only read the horrifying reviews, this wouldn't have happened to me. I wish I had chosen one of the other suggestions. I hope this helps someone else not make this same mistake. My advice: appreciate the intended help but please read the Yelp reviews beforehand. Hopefully this man will have to pay for damaging my car in a court of law. I'm 64, have cancer and don't deserve this but I now have to fight for justice. Don't end up in my shoes. Update: First and foremost, EVERYTHING he said in response is a lie. EVERY single thing. He's trying to deceive readers to save himself potential business. I find it interesting that he reveals his first name because he told me his name is Champ. Secondly, him addressing me as "Dear Sherri" is laughable. He was as rude and nasty as one can get to my face. Again, he's trying to create a false impression. Lie after lie after lie will not work with most consumers. People see through unscrupulous people like him. I wouldn't put out this much effort if he were innocent of any of what I contend. One particularly egregious lie he told is he claims my car is 23 years old. He does this to create the impression that my car is old and beat up. The truth is my car is a 2012. In actuality it's only 13 years old and WAS in pristine condition before I unfortunately chose to take it to Champs. I'm sure he will try to edit his lie but that's what screenshots are for. The bottom line here is that unethical, dishonest people like him will easily lie to cover their behaviors. Most consumers understand this reality and will heed my warnings. I don't want others to find themselves in my position.

    DISHONEST and UNETHICAL. My husband and I brought our car in…read morefor a second opinion, not telling Champs that we already had a diagnosis from the dealership. We simply wanted to see if we could get a better price. Champs not only attempted to price gouge by quoting 50% MORE than the dealership, they added non-existent issues to the estimate. We paid $179 for this dishonest estimate. Avoid this business at all costs.

    Brake Masters - autorepair - Updated May 2026

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