Lori and her team always take really good care of me and my vehicle. always make sure I know what's needed to keep my car in top performance. They never have surprises or unexpected things as they make sure you know why and how it'll help your vehicle. 10/10 always read more

WARNING! All the review are accurate about this store. Especially Lori Sowell who is a complete imbecile who does not know how to speak to customers. When I called her out on her rude and obnoxious attitude and asked for the name of the regional manager, she refused and said he will call me. Let's see if they do. I am reaching out to their corporate offices as well. Stay Away from this shop they will rip you off. The most dishonest branch of Brake Masters. This is the response I got from their Director of Stores... We would be open to a conversation when you change your very disrespectful an inflammatory review. Until then, there will be no further communication. You all can make your own decision to do business with them. Their team clearly don't care about customers concerns or their own brand. And the disrespect Lori extended to me in front of other customers does not count? You are proving my point. Brake Masters doesn't care about customers. Instead of investigating why two customers have opted to go out of the way to call out an individual at your store. You are trying to brush it under the rug and hope it goes away. I am not changing my honest review and I'd rather be out the $$ then another unsuspecting person get screwed and disrespected at your shop. Shocking this is how you deal with customer complaints. Maybe I should send a note to Alex Rezaee to see if such a culture is acceptable. Update: The only thing wrong was a $45 sensor and I got it done for $200 vs. the $3,000 Lori and this dishonest company. Save your $$ there are many mechanics around the area. read more

WARNING!!! Do not go to this Brake Masters. The Store manager, Lori Sowell, came across as the most spiteful, unknowledgeable, vindictive individual in that shop. I dropped off my vehicle for front brakes $150ish I was quoted. And what do you know, after their "inspection" they find over $1,000 worth of "mandatory maintenance": new rotors, new calipers, you name it. I've been going to the brake masters in Queen creek for years, and I should've stayed at that location. They've always been very honest and upfront with me. After getting the call from the front desk gentleman and questioning the veracity of everything he was telling me, Lori snatches the phone from him and begins to very condescendingly argue with me over what I want done. She became combative when I would not agree to her scammy upsells. I told her I want just the front disc brakes changed and turn the rotors (turning was included). She tells me, "if you aren't going to trust me to do your brakes then I'm not working on it. Take it to someone else." It was very inconvenient as I had to arrange rides to and from twice. I get to the shop to pick up my truck and I wait at least 10 mins until Lori comes in to give me my truck keys and paperwork. This is where it gets good. She is literally yelling at me in the store after I tell her I'm giving her a terrible review on all sites possible. She reads my company name on my business attire, and hisses, "it works both ways, what's your company name? I see, I will give your company a bad review the same as you review mine." I informed her that my company has never had any business dealings with her, and she was spiteful and unprofessional. I informed her that the state of Arizona has laws against defamation, and we would slap a massive defamation lawsuit against her and Brake Masters for her threats and slander. Can you believe this woman? Who does that? Before she gave me my keys she literally tried to intimidate me by staring me down. It felt like she was possessed or something. What human treats another human like that? It's no wonder this location was empty. After reading reviews this place is going downhill fast. I spoke with corporate and had the district manager call me. He is supposed to be getting back to me. Hopefully he does soon. UPDATE: the next day I took my truck to Big O Tires. AMAZING. Saved me a boat load of money. Replaced all four disc brakes on my vehicle, TURNED the rotors no problem, and calipers were just fine (as I suspected) Watch out for auto scammers like Lori at the Brake Masters on Baseline and 24th in Mesa. read more

On March 26th, I took my car to the BrakeMasters on Baseline to get an oil change and tire rotation. Lori at BrakeMasters did an excellent job of letting me know about my worn down brake calipers since my car had been making noises. I was worried about it but I needed to get it done since I use my car for work. Lori had excellent customer service and I will definitely be back again because I can trust them to do a great job with my vehicle. Now my vehicle is without noises and it puts my stress at ease. I'm so grateful and thankful for them! read more

I've been taking my car to Lori for years. Her and her team always shoot me straight on what I need and what I don't need and it's great going to a place I can trust. This is by far my favorite place to get my car worked on for all services from brakes, oil changes, and other maintenance on my vehicle. I am always happy and feel like my money is well spent at this location to keep my car running the very best. read more

Upon arrival at this location I was instructed that I had major suspension components wrong in my vehicle I trusted these individuals to do quality work on my vehicle and that was not done the result being I am out significant financial distress because I have to replace all four tires on my vehicle and have a brand new sway bar link installed because this shop neglected to install it when they did my suspension work I would like a full refund for this work as my experience is not satisfactory read more

Absolutely 'the best'. there's a reason i have gone there for so many years.....GREAT customer service and QUALITY work. I HIGHLY recommend them! read more

Definitely different then the other locations i been going to the one on southern and they would tell me what is wrong with my car and i would pay to get it fix this location seem clueless and wanna charge for everything. Couldn't do my tire rotation or a inspection but ask can they do a alignment but there is something causing the tires to wear but it will cost for them to inspect it. So why would i get a alignment then ? Just want money and i spent alot at brake master over the years. Ill go to the other location this one is a NO. read more

I went to Brake Masters 151 on E. Baseline to have my automobile checked after I noticed some fluids on the garage floor. I had a repair done for a transmission leak at another place. When I arrived Lori, the manager, made arrangements for the car to be inspected. Within an hour of waiting, Lori had me view the car on the to rack. She and the mechanic explained to me that a spray was put on the parts when I had a recent repair, and that there were no leaks I intend to get all my repairs done at this Brake Masters. My reasons are: 1. Lori has a well run shop. She explains things very well. 2. Their head mechanic has 20 years experience with Brake Masters and is an excellent resource for the other mechanics 3. They seem very honest. They did not waste my time trying to upselling me services I did not need. I feel confident that the persons who work at this Brake Masters will treat me fairly and are very competent to do repairs. read more

TOTAL SCAM- BAD BRAKES. Cost $900. My brakes went out on my Monday's evening rush hour. I called Brake Master before closing and arrived with my vehicle information. They verified that they had the items in stock. The following morning, I arrived that check my brakes & concluded that the front brakes were bad. The rears were ok initially. Upon closing, the manager told the mechanic to check the rear driver side because he had not fully verify. (The scam begins) in the morning I arrived when the shop open. I told him just do the front brakes that I agreed to do. Due to I was in a rush. $930. Immediately upon leaving my brakes were making noise. I called and was told to wait a couple of days. If persist, then bring the car in. I arrived the following Monday and they were busy. I called another location and was told if I was within 50 miles of the store that I had to go there. The following day (literally a week later) the First Thing that came out of his mouth was I told you after the driver rear brake. The SCAM!! I made an appointment for the following Saturday. We ALL KNOWS what is going to happen. read more

Lori was extremely kind & thorough. She showed me everything I was paying for & even itemized my purchases to break down the cost. There was no catch. It was all on paper right in front of me. AND THEN she called a day afterward to simply say thanks for trusting us & that you're important. That's extremely kind & I've never had a business do that for me. Highly recommend. read more

Previous work I got done at a different break masters and had no problems, however the location I go to was booked and I needed to get my breaks fixed. I knew going in exactly what was wrong, originally they called and quoted exactly what I knew needed to be done to be done, then later get a call that magically it's needs more than two grand more work than originally quoted (super concerning that you had already inspected and quoted and then all of the sudden there is a ton more work needed) said no because I knew going in exactly what was wrong with my car. However I go to pick it up and drive home and the whole drive home my car isn't cooling off... my AC was perfectly fine before they worked on my car and did their "courtesy inspection." Call to let them know that my AC that was working just fine was not working and the managers response was we didn't even touch that, which yes you shouldn't have I never asked you to however you clearly did because if was broken. Do not go to this location. I've never ever had an experience like this before. Horrible experience, my car was broken in their care and then the manager wanted to hang up on me when I wouldn't accept that it wasn't their fault. No thank you, save your time and go somewhere not so shady. There is clearly a reason this is the only location around that had last minute appointments available this day. I will note that they did end up fixing my AC for free, but this was after a very lovely conversation with their joke of a manager. read more

With a coupon for $15 off an oil change, I called Brakemasters to see about coming in. Guy told me it was busy but they could squeeze me in around 3. I said well, would it be better to schedule an appointment for tomorrow? He says yes, definitely! So I schedule an oil change for 1 pm. Next day I show up at 12:50, go in and tell desk employee I have an appointment at 1. He says sure, but I'll have to leave the car there bc they won't be able to get me in for 2 hours! I say that's why I made an appointment, and I can't leave my car. He says yeah, we'll someone called so they can't do it. I say okay, I'm outta here! I won't be back...ever! read more

This place definitely isn't what it used to be 10+ years ago. The manager and her sidekick are not there to accommodate you, only to get more money out of you! They will try to tell you you need this and you need that, And if you weren't wise on getting brakes done, they will try to scare you into getting work done that doesn't need to be done. No brake job cost over $1000, sorry, ain't happening! read more

I was having a crappy day cause of the situation I was in. But Colin & Lori are the best. Definitely went above and beyond for me received the best service from this brake masters. Definitely going to recommend anyone and everyone who asks me where I go to get work done. 10/10 for me. read more

Brake Masters has always been transparent and straight forward about repairs and cost, which I haven't always had with other garages. Lori explained everything and got my vehicle in with no delay. I appreciate their customer service. read more

Went in for some brake work and received an accurate assessment of the condition of the brakes. The work was completed in a timely manner at a reasonable price. Things that I brought to their attention (questions, issues) were immediately addressed with promises to remedy any problems experienced from my visit. Let's face it, visits to a repair shop are usually not gleefully anticipated, so it goes a long way when they make the visit comfortable and as stress-free as possible. I can honestly say that my visit to this location of Brake Masters was more pleasant than expected. A big thank you to the management (Lori) and staff. read more

The best service I've received in years, Lori was personable and worked with me to get my brakes and rotors fixed. 10/10, would highly recommend this store! read more

The service manager was very nice and accommodating, and the pricing was good -- the lack of attention to detail, however, was potentially deadly. They replaced my rear rotors and pads and replaced one brake caliper. When I left the shop, the brake pedal pressure felt soft and spongy, and my car manual seemed to indicate this happens after brake maintenance. Shortly after, the brake warning light came on, and braking became super rough. I pulled over and looked under the car, then I checked the brake fluid reservoir. Bone dry. How is it that "Brake Masters" failed to check and refill my brake fluid??? YOU DO ONE THING! Considering that the end result could have been lethal, I cannot in good conscience go back or ever recommend them. read more

This was my first time dealing with brake master. Lori was great she not only explained in detail what needs to be repaired but had it broken down on the quote. I end up getting brakes/ rotors replaced She kept us updated throughout the service and kept us entertained.. we was like wow this was the first I would definitely recommend my friends and would come back for more services Thank you Lori and team for a wonderful job!!! Angela read more

Bring our truck figure out why brakes are squeaking after getting brakes done by brake masters a week prior came in do to squeaking brakes at the end I got them replaced noticed a couple miles down the road they were still squeaking called made an appointment when I showed up to the appointment at noon like was scheduled left truck contacted them again on status around 330 truck was still not seen ended up going to the shop manager how to attitude and waited till 515 they decided to pull my truck in rush through it looking at it after five minutes claiming dust left drove down the road still squeaking I would like a complete refund waste of money and it up taking to another mechanic got rid of the problem immediately stay away not worth it read more

Came in and park next to a "bright purple Charger scat pack black rims" as I was walking into the shop w/ my 4 year old , a employee comes out staring me down , then proceeds to tell me if I "hit his car" I started giggling thinking he was joking but then noticed he wasn't laughing and continue to stare me down. So I then asked him if he was serious?! He said "Yeah!" Continues to walk around his car and tells me I shouldn't park next to him , that's why he pArks on the side next to the dinner. Noticed there was nothing wrong with his car the. Walks us inside. Ended up getting my brakes done. Everything was ok. slow service. Told me It would be done in an hour took them 3hours. didn't appreciate the situation. You should first check your car before accusing a costumer of "hitting your car" read more

Talk about world class service! Brake Masters Shop Manager Lori was very courteous and welcoming. She explained the benefits of each service my car needed and I appreciate that. Casper, Albert and their new team member from Chicago, Mike were great with doing the maintenance on my car. I've made 3 visits in September and not once did I ever feel I was being advised to purchase a service I didn't need. That too is highly appreciated. Pricing was very reasonable and although there are two other Brake Masters locations closer to where I live, I prefer this location solely on the customer service. Not taking anything from the other locations, but this location has really earned my business by taking good care of my car and helping me get on track with routine maintenance. Thanks Lori and Co., for all you did. Thanks to the team at this location, my 07 Jetta is back to running great and I love the car all over again. Yes, you read that right, they can service your VW. Thanks Gilbert Brake Masters! read more

Lori and her team are amazing every time! They are quick and reliable and have no problem explaining anything! Trusted so well we have three generation coming here first! read more

Lack communication. Stay away! Oil change = fried engine. Brake change= squeaking breaks Female customer = overcharge, change all protocols, disrespect, lack communication, over charge, over charge, over charge. Horrible business. They almost cost me me life due to no oil change, or inspection of the car itself. Waited 5 hours for nothing being done. Charged $400 for them to burn out my engine. read more

Ive been to this Brake Masters 3 times now and I havent had a problem since the beginning! Sometimes I'd have to wait a little (well it is an auto service place, to be expected) but Lori is super nice and always makes sure the customers there get the best service possible. Also! there is water and a nice ac'd waiting area. Definitely would recommend this to a new phoenix resident like myself. read more

Called last minute for an oil change and they squeezed me in. Don't have an alignment machine that could fit my truck because it's a Raptor but most places can't. Manager was cool and on top of that I dropped my pocket knife and didn't know it, she called and had it for me to pick up. It's a $200 knife so that was super cool. I'm a fan of this place now. read more

I have a 98 f150 that needed a full engine replacement and ever since I don't trust anyone else with my truck. Laurie is a wonderful help with anything I need install or maintenance wise. read more

so i usually go to the brake masters in AJ but went to this one because it's closer to work for an oil change.. made an appointment at 4 and they took my car right in, 30 min later the blonde lady walks to the counter with an estimate and says, "you're gonna need to save some money for this one" mind you I'm a 20 year old female so I'm not surprised that they are going to find things that need to be "fixed".. I get it it's a business. She tells me I need to replace my suspension shock and strut, and replace engine mount.. I told her to please email and print that out for me and I'll go somewhere else to get a second opinion. She then asks me if I even know what the parts are and where I'm going to get it looked at. I replied that's none of your business. She then said that they are about done with my car and just need to put air in the tires.. I wait for 30 more minutes and got up 2 times to check and both times no one was working on my vehicle.. finally she comes and tells me that she applied a $15 discount and my total is $79.95... where was the discount added?? I told her I had a $10 off coupon for a $79.95 synthetic oil change... she looks at it, and says that she will take off $5... I told her that the coupon says $10 not $5 and she proceeds to show me the computer that says - $5... not - $10.. I pointed it out again and she babbles about random fees and discounts.. I gave up and paid $74.95... don't go here unless you want to be taken advantage of especially if you're a young female! read more

I have been coming here for a good while getting my vehicle fixed. I had my ups and downs but overall I am satisfied.

I always come to this location. It really is out of my way, but it is worth it. It's a great price for oil changes. They tell you what else needs repair but they aren't pushy or sales-y. They work hard even though its hot as hell most of the year! I suggest making an appointment for a service to make sure. read more

Love this place! Been taking all of our cars here for years. Recently took my car in and Laurie went WAY above and beyond for us. This is truly the best customer service I've received in a very long time. read more

They are so friendly and professional.Also they have a punch card with purchase of 3 oil change the fourth is free yay! To me this is so worth it and makes me want to continue going there.Their price are good and they have been doing a great job.Also this is super fast :) Less than an hour or so. Great location next to trader joes and sprouts so in the mean time i grocery shop and walk there :) I highly recommend this place! read more

I don't like writing bad reviews but I am feeling compelled to let people know how wrong it is for an establishment to treat people the way this business is. My fiancé brought her vehicle to get her brakes checked and when she called in to get the pricing after they did the inspection i over heard the conversation the final price was over a $1k she was telling the man on the phone that it was a little steep so he said they don't need to put brake fluid they took 5 dollars off no help. I called up my mechanic instead we told Brakes Master no and we will pick up the car, upon arriving we were giving the worst experience of just getting our keys back we were there for 15 minutes asking begging to get our keys back Lori was taking a his time printing paperwork out a disclaimer saying we should have it towed the woman had an attitude tossing a clipboard handed to her once we let her know we were taking to a different place they both let us feel bad for not getting our car done there so petty. Lori I believe the store manager asked where we were taking our car for getting the brakes done for half the price because he would like to get a good deal too so I let him know Performance Automotive and Tire Center in Mesa on Superstition Springs Blvd. The worst part is that we just found out that Brakes Master was so petty that they did not put the cover back on correctly on the brake fluid bottle and if it popped off while taking our car to a different place we would've lost brake pressure and no brakes that would have been so lethal to us this makes me very scared that bad people would do something like this. Don't go to bad people they will try to take your money and make you feel bad for not choosing them and if you don't they might sabotage your vehicle so sad. read more

I've been going to this location for a couple years. I've always had a great experience. The guys here are amazing. Very welcoming, great conversation, and just all around caring. They always make sure my car is good to go and they are very honest. Thanks to the whole team for making sure my car is good! Hector and Jeff are the best! Go COWBOYS! read more

Absolutely terrible company to deal with, had brakes put on 8 months ago for almost $900 and they are apparently bad (though I had brakes on other vehicles for years with no issues). NOW they want $230 to fix, spoke very calmly to Lee the district manager and he ended up yelling at me getting very frustrated and completely unable to do anything for me. Then spoke to Tim the boss and he's essentially refusing to do anything. DO NOT DO BUSINESS with these people ever, they do not care for the customer, and their warranty is essentially worthless at 1 year 12k miles read more

Made an oil change appointment a day prior for 11 AM the next day. Arrived on time to appt and handed over my keys to John. He said "we'll have it done shortly." I left the building because it was warm in the waiting area. Walked over to Sprouts deli a block away, had them make a sandwich and I took my time eating lunch. I walked back to the shop. Arrived at the shop 1 hour later and my vehicle hadn't moved. I sat in waiting area then saw a tech walking towards my vehicle. I stopped him, asked for my keys, and told him to cancel my scheduled 11 am appt being that it was now 12:05 and he hadn't begun the oil change yet. This was my 3rd time here and now is my last. I guess customer loyalty cannot be found here. read more

i'm giving this place 4 stars because of one reason . my car was really messed up , they had to order a lot of parts and it took way longer than expected , but they did what they could to make things right . they got me a rental and didn't charge me for the last part that i needed which was a couple hundred dollars . there wasn't much anyone could of done but it is what it is . me and lori at the front desk butted heads for sure , i was very upset from everything i was paying and i raised my voice more than i should have , she didn't deserve that , after all that was said , she still did me a huge favor and after they closed she grabbed something out of my car that i needed for me . appreciate that deeply . read more

This is the only place I take my vehicle to for maintenance. The front desk is knowledgeable and friendly. They are honest with their work.

I initially went in for an oil change but knew there was some major work needed on my vehicle. Lori got me a courtesy inspection done and called me within an hour of me leaving to go over the diagnosis with me. She broke down the price of labor and parts over the phone and waited until I gave the okay to start the work. When I went to pick my car up today she gave me more information as to what was done and even added a couple coupons bringing my price to lower than what was quoted. Brake Masters has a lifelong customer in me. Thank you again for everything Lori! See ya soon! read more