Brought my car in for oil change told him it was a new car but I just got it and they took advantage of me and said that I needed all this work and it didn't and told me that if I didn't pay the $1800 they weren't going to give me my car back that they were just gonna keep it. Took it to the mechanic down the street he literally said there's nothing wrong with the car that I just spent $1600 to make sure they didn't steal my car for me! Karma always come back around read more

Amazing experience here. Came in for a brake job, they helped me out after another shop messed up my brakes. They got me in and out quickly. Competitive prices, great service, friendly people. What more can you ask for? read more

Moving here from CA I heard nothing but great things about this company. My car was due for an oil change so I called as soon as they opened to make an appointment so I can take my car in on my lunch. I got there right on time and was told they were being and understaffed for the day and I would have to wait an hour. By that time I only had 45 minutes left so that wasn't an option. The gentlemen then asked what time I was off, 5, and he said well maybe you can come back tomorrow. After telling him no thanks because this same thing can happen tomorrow, and what's the point, I'll lose out on half my lunch coming tomorrow, just to leave like today. Sadly I regret making an appointment, I understand things happen, but a courtesy call would have been greatly appreciated. Never again! read more

Worst worst experience!! I came in to change my oil, then they told me I need to change all of my brakes ($300). After I changed my breaks, the back of my vehicle starts to make noises (i.e. flapping noise and squeaking noise). I came in a few days later to ask the reason, they told me that it was something wrong with the new brake pads alignment. So they fixed it. But no, the noise is still there. I went back again, the next day. They told me it was not about the brake alignment, it is about the transmission, and engine mounts (another $700)! If it is not anything about my brake pads alignment and it is about my mounts, why don't they tell me at the first time went back? How does mounts issue cause noises from the back of my vehicle? No one explained the reason detailed for me. read more

Terrible service, the mechanic broke my lug nut it took them 2 hours just to fix the mistake they made a total of 4.5 hours for a brake change. I will never come here again. Pictures are of what my rim looked like after they had it read more

Brake Masters - Auto Repair Near Me - Glendale, Arizona

I made an appointment the manager told me about their specials honor the coupon and did not recommend any additional services that were not needed. The car was fixed and alignment was done in a timely and friendly service read more

Brake Masters - Brake Masters on the north side of Peoria same parking lot as the sprouts - Auto Repair Near Me - Glendale, Arizona

Not a good place to go for repairs. I'd rather spend money at a local auto shop -- many employees here aren't extremely knowledgeable or willing to talk through and actually show you what is wrong. Can be overcharged for things/made to pay for things you don't truly need. Good place for simple oil changes or rotations but nothing more. read more

Had my sons car in for a new clutch. Ken and company had the car in and out amazingly fast, and at substantial savings over another shop I had taken the car too. I will absolutely return! Thank you Ken! read more

Update: If you have a vehicle with a CVT transmission, YOU NEED A TRANSMISSION FLUID FLUSH EVERY YEAR!! I should have listened to Coulter Nissan. Our car started to have issues with the transmission not too long after my initial review. My husband took it in to AAMCO and they told him the transmission was shot and that the transmission fluid was supposed to be flushed every year. So now I have a new Hyundai (that does NOT have a CVT transmission ). Your mechanics need to learn more about CVT transmissions before dispensing advice. I can tell you, I learned ALOT! A very expensive lesson! read more

Best place in town. I would not take my car any where else. Kenny is so trustworthy and his prices are really fair.

What can I say... I brought my car in for brakes obviously... Ken got me in right away and kept me informed throughout the day of what was needed. Also when I had picked up my car the back lights weren't working he said bring it back and they will fix it. He had his guys and himself waiting for me and stayed after hours to fix it. Turned out the switch they Needed wasn't in stock. Had me come in first thing next morning and put a brand new one in and got me back on my way. Ken and the gang, thank you! I will be back! Customer service goes a long way! Thank you! read more

I've been to the location on Peoria twice now and I couldn't be happier. I finally have a repair shop that I can trust and I know will give me a fair price. This time my fuel system needed cleaning, and I also had a cabin filter I brought with that I needed installed, which Kenny didn't charge me for. Just a down to earth brake shop that also does repairs. read more

This was my first experience at a Brake Masters. I brought in my Dodge with brake problems. The managers Ken and Jeff are a great team. They are very conscientious of their customers wait time, comfort and making sure the experience is good. My car is great now and this is my go-to place for service. read more

Went for a oil change told us the battery was testing low!!! Just got a new battery in April!! After we left stopped at auto zone for 2nd opinion they tested it and it came back 12.4 volts it's a 12 volt battery!! Really?!? read more

I was so disappointed in Brake Masters today. I have been going there for years for my oil changes. But today, in the crazy world we live in , as I walked in the store no workers were wearing masks the gentleman helping me stood between the two plastic barriers not behind one to talk to me. After he filled out my paperwork he handed me the pen that he was using. When I asked him if he had a clean pen he smirked at me and said he did not believe in the hype. I chose to leave and not get an oil change and will not be returning. Interesting how their website states that they are striving to both meet and exceed the CDC standards. Unfortunately I think they're falling far short. I don't care what your personal beliefs are about this pendemic. When you work in public service you should do what the guidelines call for leave your personal feelings out of it. read more

I recently moved in the area of glendale and have been looking for a place to service my vehicle. I finally found one and am not going anywhere else. I met Ken and Jeff and they helped me so much. They were over what I expected with customer service and their work. I was a little stressed out about my bill. My oil is synthetic instead of conventional which is always the case on price. I was expecting a high price but didnt complain as I knew that would be the case and Ken took care of it for me. They truly made me feel like family. I would recommend these guys to family members or friends. They're my new found treasure. Thank you guys for taking care of me, read more

Called when I had an issue with my car they got me in that day and out in an hour and twenty minutes. They even checked my ac for free and checked my transmission after being told by another shop there was a leak. Customer service was fantastic and I never once felt as if I was pressured or talked down too. This will be my go to place when my car needs anything done. Friendly staff, great service give them a shot if you car needs a checkup. read more

I've been coming here for a few years, nice staff no issues there. However today, bring my car in for a standard 'full service' oil change. I needed my tires rotated asked and it was included. Now I've had my suspicions about if shops we're doing this, so I marked my tires, all with distinct markings to avoid confusion. Tires weren't rotated when I pick up car, say so. They ask the employees, assure me they were but go ahead and 're-rotate' for me. Now this is where my problem lies. I saw whoever change the tires, think great. I didn't realize I had to be even more suspicious til a little after I got home and notice that they only rotated the tires on the left side of my car. The markings I placed on the right hand tires were exactly the same as it was before I brought my car to them. Also my fluids weren't topped off as I noticed once I got home. I fully understand they may be busy but I am going to a shop to have work done that is advertised and included. This is beyond laziness on the part of whomever worked on my car and a severe lack of supervision in the shop. Maybe because I have an older car and it was a busy day they would think its not worth the extra time or maybe the customer won't notice, either way they have liars and half assed workers working there and sadly most people who go there won't notice things like this because they have trust in the shop to do the bare minimum that is asked of them. I can confirm my oil filter was at the least changed and can only trust that my oil was actually changed, but that fact is why I will no longer visit this location. Yes this is my first review and the first time in my life I've had an experience anywhere that not only shows a severe lack of integrity but also is insulting to me and impacts my vehicle that I use for myself and my family. It may be something simple as tire rotation but the managers were lied to by the employees and than they half assed it when they had to do what they failed to do in the first place. They can take the side of their team and give them the benefit of the doubt if they choose, but I'm not one to spend my time making false complaints and advise that future customers should keep their eyes open and check their cars before driving away and that the managers watch their crew a little harder. read more

If I could give them zero stars, I would! They take advantage of female customers, give you the "run around/shut down" routine, and they put inferior parts on your car! Check engine light comes on. I have it diagnosed at Auto Zone. Code P0128: replace thermostat or Engine Coolant Temp Sensor. Next day, on my way to work, car steams and I pull over. Coolant sprayed out of recovery tank all over engine and then leaked out onto the ground, ALL OF IT. I get Brake Masters #147 to put a thermostat on my car. They charged me $240 for this. The very next day, on my way to work again, my car does the EXACT SAME THING in the EXACT SAME PLACE in my commute to work with the new thermostat; temp gauge dropped down to COLD after driving 40 min. I'm shocked, take it back to them and even ask them if they actually put a new thermostat in it like they said they did. They run a test and tell me, "it's some resistance problem." So I look for someone with electrical knowledge of cars to diagnose this problem. I replace the ECT sensor with a new one from Sanderson Ford. Problems continue to occur, can't drive my car often. I tell another mechanic about the problems with the coolant backing up into the recovery tank and then spewing out when the temp gauge drops down to COLD and hangs there. He believes the thermostat Brake Masters #147 put in is inferior, defective, and STICKS OPEN causing my car's engine to run cold. I agree! I've never seen a car do this: drive it for 40 min., temp gauge goes up to WARM and then dances back and forth between COLD and WARM, but never HOT, then suddenly drop to COLD, hangs there for 15min and out spews all of the coolant! I'm livid at this point! I've been back to Brake Masters #147 and Ken keeps interupting me when I'm telling him what's happening with my car, saying, "I'll do a pressure test for leaks." Leaks? I didn't say it was leaking! This is what I mean, the "run around/shut down" game. I literally have to talk over Ken to get him to listen, show him video of my car spewing coolant, and pics of it as well. He finally listens and decides to honor the warranty, but I decide to take it to another Brake Masters. They, too, don't listen to me and try to sell me a $500 radiator! The thermostat is still under a 90-day warranty. My question to Brake Masters Corporate is this, when a customer keeps coming into your shop complaining of a part you put on their car, AT WHAT POINT do you go ahead and HONOR THE WARRANTY? WHY is that so difficult?! I will never, ever bring my car to Brake Masters, ever again, not even to change a light bulb!!!! They are the car dealerships of car service and maintenance; putting CRAP PARTS on your car, overcharging you, not listening to you, and trying to sell you services your car DOES NOT NEED! Oh, and P.S.: I forgot one important detail about Brake Masters #147's wonderful, caring customer service. At one point, I did ask Ken for my $240 back. He flat out told me, "you're not getting your money back." So, for any of you thinking of taking your car to Brake Masters #147 for ANY kind of service and it goes horribly wrong (i.e. you come in for a simple oil change and they forget to put oil in your car's engine, letting you drive off and your engine seizes), remember, "YOU'RE NOT GETTING YOUR MONEY BACK!" Let that sink in. They allegedly replaced the thermostat in September. I've been back 3-4 times since, different answer each time (electrical problem, pressure test, air bubble in system or need a new radiator). It is now November and my car's cooling system is still not working properly. You will have to fight "tooth and nail" just to get them to honor the warranty! I'm out $240, got a few weeks left in the warranty. I'll try again at the other Brake Masters and let you know how that goes. To be honest, I'm totally disgusted and don't even want them to touch my car anymore!!! I could do a better job of fixing it myself!!! read more

I Took my son's pathfinder here and couldn't be happier. Mark Leggiere saved the day! I Originally took it to a local Nissan dealer and was quoted an exorbitant amount then brought it to this location and all issues were resolved for less than half the price. Thank You so much Mark for honesty and for helping me not get taken advantage of elsewhere. The work was exceptional and I couldn't be happier! I Would definitely use this location again and again! read more

First impression... Neat, clean, nice and welcoming! Let's face it, I'm a chick so I'm quit hesitant to get anything done on my truck. But I literally was welcomed with a wave, a smile and a warm greeting. I pulled in about 5 minutes ago for an oil change and it already looks like their halfway done! I will definitely be back and I'm going to tell my husband about this place as well! He's going to be so jealous! ; ) good job Brake Masters! read more

They're the best place to get your brakes replaced or an oil change. Ken is so sweet and you can tell that he is very genuine. I will be using this place from now on for everything. read more

I stopped in to get an oil change, because of some coupons I found on their website. They were fast, clean, and friendly. Above that, they answered questions and took care of another auto issue I had- totally free of charge. Free coffee was great, and small playroom for kids too! i'm going to make sure to come back when I need more services and see Ken... Highly recommend! read more

They did not provide the services I ask for! I went to get a diagnostics they told nothing was wrong with my car expect for one part that was lose in the car and they tighten it so car should not turn off. Not even a 3 weeks later the car shut off agin they didn't even do the diagnostics on the car. Then when I Called to confront them about they told me I would need to pay for it agin and they will check the out the car. The worst Customer service I've ever experience do not take your car here they can't even preform a little diagnostics without trying to screw someone over just imagine on bigger things what they could be doing. It sad brake masters is a great company it's sad when you have employees like this making the company look bad now they lost me and my family as customer and we have been going there for a long time. read more

Took my truck to get brake fluid flush and rear brakes adjusted. Drove my truck 4 miles and the rear brakes locked up and started smoking. Took the truck back and they said the mechanic over adjusted the rear brakes. read more

Needed my front breaks and oil done on my car, so I took it to Brake Masters for the first time. They had my car done in less than 3 hours and were super nice and honest. I will definitely be back! read more

Butch and his staff are amazing! Very friendly, honest and extremely helpful! Will definitely be coming back!

Called on a Saturday afternoon as my new brakes (not done by Brakemasters) were causing clunking. Ken took us right in. Assessed my car, fixed the problem (worked on it for an hour) and did NOT charge us! He was courteous, thoughtful, knowledgeable and all around great guy. I highly recommend Brakemasters on Peoria and 51st Ave. I'll definitely bring my business to this location when I need brakes. read more

Been taking my truck here for almost 2 years. They get you in and out asap but not to the point you feel is rushed. I feel they are honest with their recommendations and pricing as I am all for saving a buck when possible and I do my research. And I love they support our troops. Very professional and helpful customer service every time I've been there. read more

These people are the nicest people and caring and help you with your problems and concerns Ken Becker is the best he is the reason I go there if he left I don't know if I'd go there anymore he is what makes this place awesome read more

Dude at the front was friendly and helpful. Waiting room is nice and clean. Free wifi is available

I don't trust them. Dropped my car off for an alignment, they double booked my appointment so it was going to take an extra hour, then they wanted to replace my tie rod ends for $300 when they are brand new. Taking advantage of people. Disappointed. read more

Best brake masters in the valley! Great customer service! knowledgeable mechanics! AWESOME management.

GREAT service, quick, nice guys. The waiting room, play room and bathroom are dirty literally my only complaint. They were so sweet to my daughter giving her an otter pop (after asking me permission... THANK YOU) and not one bit of slimey sales guy. Straight forward, reasonable pricing and just plain nice! read more

This Brake Masters is awesome!! They give great customer service, and they are all very professional and courteous. My son had his car towed here 45 minutes before they closed and they said that they could have ready for him today!! That's Great Customer service!! We will continue to bring them our cars for them to service.. read more

Ken and Bo found why my check engine light would not shut off after the replace the O2 sensor twice the found 4 broken wires and if I would of left it that way it could of took out my computer. They save me some money and they do a great job every time I bring a vehicle in. read more

Ken and his always go above and beyond our expectations. A repair I was quoted over 1k they managed to do 40% less. They are honest and genuinely care about the customer. Highly recommend this store. read more

Went in for an oil change the morning of 01/31/2019. Ken & Stan were helpful and friendly. That was it, though. The car got done quick, but when I checked out, the cashier didn't tell me what they did (if anything) or how many oil quarts were put in the car. Won't be back. This Brake Masters is just as bad as the one on 91st & Peoria. read more

Fast service and great prices! They don't try to sell what you don't need. Just honest car repair! That's hard to find these days! Highly recommend!! read more

Scheduled a routing oil change for a Chevy Colorado. Ken was a pleasure to deal with and the job was completed in record time. On top of that, he referred me to an electrical repair shop that fixed a long standing issue. I will return to Brake Masters and recommend them. read more