Update: After posting my original review, I reached out to the corporate office regarding my concerns. I'm happy to say that they took the time to listen and ultimately made things right. I appreciate that they addressed the situation and worked with me toward a resolution. I wanted to update my review because I believe it's important to acknowledge when a company takes the time to correct an issue and make things right. My original experience still reflects what happened at the time, but I'm pleased with how the corporate office handled my concerns afterward. read more

EXTREME NEGLIGENCE: Incorrect parts, missing components, and a bone-dry engine. DO NOT TRUST THIS LOCATION WITH YOUR VEHICLE. I brought my 2012 Dodge Grand Caravan to the 5180 W Peoria Ave location (Glendale, AZ) for an oil change and front brake service, and it has turned into an absolute nightmare of negligence and cover-ups. Here is the exact timeline of how this shop risked destroying my engine: The First Error: Immediately after pickup, the check engine light came on. The staff cleared the code, but on the drive home, my oil light began flashing at every stop. The Attempted Upsell: When I brought it back, they tried to charge me $450 to replace an "oil sensor." The Proof of Negligence: I took the car for a second opinion. It was discovered that this shop had installed the wrong oil filter, and the pressure check valve and center shaft were completely missing from the assembly. The Rushed "Fix": Confronted with this evidence, the shop agreed to replace the oil housing for free. A job estimated to take 3 hours was rushed through in just 30 minutes. The Aftermath: Days later, I noticed a massive, steady leak. When I checked the dipstick, there was absolutely zero oil left in my engine. Running an engine bone-dry can completely destroy it. After being towed back to their shop today (July 16, 2026), they are now trying to claim the leak is "transmission fluid" and not related to the oil housing they just rushed to replace. The level of incompetence here is staggering. Not only did they install incorrect parts and leave vital components out of my engine, but they also tried to charge me hundreds of dollars to cover up their own mistake. I am currently demanding a full investigation and an engine safety guarantee. They are refusing to take accountability, I will be contacting their corporate office next! Avoid this shop at all costs unless you want your vehicle ruined. read more

They are very honest. I had to have the front struts done on my car. The struts were under warranty so only had to pay for labor.

I have never been to a more honest shop! Another auto shop told me my rotors were shot and I needed brand new ones @ $600 an axle. I called Brake Masters for a 2nd option. Jerry and his staff assured me that my rotors had enough left to be turned. This honest approach not only saved me a ton of $, it gained them a customer for life. I will be bringing my F 150 in to Brake Masters for all my service from now on. Trust is the most important thing when it coms to picking a shop. They have earned mine! read more

Do NOT come to this brake masters! I don't know what inexperienced mechanics work here but I've had many things go wrong!! First off they changed my brakes and literally a week later I was unable to move my car forward and so a tow truck had to come grab my car! I took it another place and they said that who ever did the job messed up! And then I went and told them and just said that "these things happened and nothing is 100% guaranteed" what's that supposed to mean?! When I PAY for something it's 1000% supposed to be guaranteed that I won't be stuck on a BUSY ROAD! And another thing I got my oil changed and they didn't even tighten the screw so my oil was LEAKING!!!! What kind of service is this?! This place is mediocre do NOT waste your many on these scammers who up charge for everything!!! 0 starts and STOP giving them your business!!! read more

Chase is a very nice, professional gentleman who helped me and my grandpa with our car service today. He explained in detail what needed to be changed and what was okay to wait for next time. Honest guy. I absolutely recommend this shop read more

Called them to get a quote for our car. Scott answered and asked to bring the car in. Got there to drop it off. After an hour, I got a call back, letting me know the situation and what needs to be done, and how much it will cost us. which is pretty reasonable, especially for our car. we've been shopping around asking different shops how much the cost will be, and Scott gave us an honest estimate and guaranteed that we would get the car in great shape again. I would recommend them! read more

I took my car in because it wasn't shifting and asked for an oil change. When given the choice of oil change I choose the premium one but asked to hold off until I knew the price of the other repair. They went and did it anyway. Fine. Then they called saying I need a new switch cable the bushing was bad, dealer part only. The total repair, including a $475 dollar cable & and a hour and a half labor, would be $900. I took my car back and my brother in law put in a new bushing, worth $4, and installed it in 20 mins. Car works beautifully. They could have tried a bushing first THEN jumped to cable since the bushing was visably damaged. It was going to take another 24 hours to get the dealer part anyway. I don't appreciate being lied to or upgraded without my permission. I will never go here again read more

Chase was a very professional and went above and beyond to help me with my car. He went out of his way to call two Kia dealerships and spoke on my behalf to make sure my car was fixed under the warranty. He was very honest with me and cared more about helping me than getting money. The whole staff there really care about you as a person and want to help you and not just take your money. I will be going there for all my car needs. They are friendly, knowledgeable, and will do whatever it takes to get your car back up and running. read more

If I could give zero stars I would. Back in February I came to get my oil changed, somehow they broke my master cylinder and flooded it with brake fluid. They said it was "inevitable" but the dealership said otherwise when I took it in. They tried to get me to sign up for a credit card and saying it would cost $1500 .. went to the dealership and it was $100. read more

Stan took care of me. I couldn't find a place to replace the brakes on my MR2 the same day. I was on a budget but They were able to work with me on what was needed to get back on the road safely. Highly recommended for same day jobs. A rating from me. Chuck Frank Furious Styles Crew read more

Brake Masters - Auto Repair Near Me - Glendale, Arizona

Clean, quick and efficient. This is my second time coming here. Tried to go to competition, Big O Tires and the run around

I came here Saturday due to my brakes making noise. I purchased a lifetime warranty brake package and they wanted to still charge me $526 to get them changed. I'm confused! What's the point of purchasing the "lifetime warranty". read more

Brake Masters - Auto Repair Near Me - Glendale, Arizona

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This place is a TOTAL RIP Off ! They lie & don't fix the Vehicles as they claim and CHARGE you more than what was originally quoted ! They keep your Vehicle for LONGER than they said they would & you have to take your vehicle BACK for them NOT fixing the Original problem or Repair. read more

Best place to get an oil change and brakes done for your vehicle. Always willing to go the extra mile for you Run lots of promotions that will save you big also Friendly staff TV in the waiting area Very clean inside and in the service dock you can see how well maintained all the tools are kept and also clean. Pool table in seperate walk-in area with an arcade machine really helps kill time. read more

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I scheduled my appointment online to drop my car for a wheel alignment on Saturday morning , they accepted my car and said it will be ready within the next few hours . By 1 pm I received a call saying that unfortunately his alignment machine was broken so I had to pick up my car, my car was almost un drive able, they messed up with the steering wheel; The shop Manager promised to call me next Monday to reschedule the appointment, no call on Monday, Tuesday, I called them to see what's going on Wednesday, they don't even apologize for not calling me and his machine problem was still broken. I took my car to the Business across the street and within a couple of hours I got a message to confirm that my car was ready. Brake masters you lost my business, for the Manager, don't never ever promise anything if you are not sure you are going to accomplish. read more

The staff is very unprofessional. We took our vehicle in for an alignment and oil change. They told us they need to tap the oil pan because the bolt wouldn't screw into it anymore so we allowed them to do that. Ten days later and out vehicle is leaking fluids from everywhere. We never had aa problem with fluids leaking before we brought it to them. They claim the problems where there when we brought it in the first time yet they neglected to tell us. Sounds to me like they are just covering up their mistake. Will never us them again!! Absolutely horrible business. This is the location on 51st ave and peoria in glendal az. read more

I will start with the positives. They answered the phone. That is where they end! From there on it went down hill. The woman I spoke with said they could look at my vehicle within 30 minutes. I called them 2 hours later and it was still not on the lift. 3 hours later they called me with the estimate which I approved however they then informed me that they could not do the work because their lift was broken, which they knew the day before and they still had me bring it down. I will never use them again as they are all about themselves and have no concern for their customers or their customers time! On the bright side however the Brake Masters at 9240 Peoria Ave is a great shop! I know the money all goes to the same pocket, but this location is a pimple on the ass of Brake Masters and needs to be lanced and or removed! read more

GREAT business. Friendly customer service and quality work every time. Ken the manager is the best to deal with. He has genuine care for his customers and really goes above and beyond. I known Ken for 10+ years from his days in the Avondale location and has always been a pleasure to deal with. Im always weary of car shops but i have full confidence that at this place I will always be taken care of and if anything was ever to go bad they would take responsibility. Shop is clean, always cool a/c, smart and knowledgeable employees. What else can you ask for? Coffee? They got it too. Give them a shot you wont be disappointed read more

Brake Masters - Auto Repair Near Me - Glendale, Arizona

Fantastic service! Issues with filter delayed delivery of vehicle, so they didn't envelope charge me for it. Recommending this place for everyone on the area. read more

Amazing customer service but I got my front brakes done they finished at 10:00am and already at 5:30 pm my breaks stopped working again. Really disappointed. read more

Again this particular Break Masters store 147 rules the day. So today is May 26th 2020. I had an appointment at 11am. I needed them to inspect my lug bolts and nuts as a so called friend who was working on my veh told me that several of them where stripped. So in to store 147 I go. Shortly afterwards they come to me and let me know that everything is fine with my parts other than one bolt was slightly boogered up and so the mechanic cleaned it up and put a new bolt on it. He let me know that my friend had severely over tighten all of them. My fee for this service was zero dollars. So I bought the employees of this store a large Domino's Pizza and a 2 l of Coca-Cola. These guys have earned my respect, trust and business from this point on. Thank you to the entire staff at Break Masters store 147. You all Rock. read more

I had one of the worst experiences at this location I had made an appointment exactly at 8:30. I walked in and told the person at the front desk that I ONLY NEEDED MY FRONT BREAKS DONE AND THAT WAS IT. He told me that they were inspecting the back too, like I know what's wrong with my car I don't need the back I only need the front!! That was my only priority!!! Meanwhile I'm waiting for an estimate it took them 2 freakkkkinnnng hours to just inspect my car & told me the estimate, which was really expensive! The only con about this location is that the guy at the front desk was super nice & that's about it lol read more

I've had my oil changed here before in the past at this location and all was good, but the last couple of times even with an appointment took an hour or more. This last time I waited over an hour (with an appointment) so I left. Staff was nice but blamed it on management taking in walk-ins before appointments. read more

The new management is terrible compared to the prior ones. They tried to get me to change my hoses that didn't need changed and tried to way overcharge me for the work that actually needed done. I'll never be back. read more

Every time I bring my car in I'm never afraid of being charged more than is necessary and you couldn't ask for better quality of work. I took this location for granted a while back and went elsewhere because it was closer to home and I regretted it. These guys fixed the mess ups of the other location without hesitation and a smile on their face. Their turn around time always surprises me as well. Don't forget to schedule the appointment online and you'll be taken care of! I really can't say enough about how amazing this location is (51st and Peoria) read more

I accompanied a friend as she came in to Brake Masters as she needed her front breaks done. The quote was much cheaper than what the dealer was asking and she even managed to get her alignment done as well as her break fluid flush for much cheaper! I'm very surprised by the service she received and at such a good price! When we walked in there was only one man at the register but another guy from the garage immediately walked in and asked if he could help us. Also upon returning to pick up the car, they were really prompt about helping us out! It didn't take long to do the brakes and they even called and confirmed the price before starting. I know where to bring my car in for brakes next time! Really glad I found out about Brake Masters! Oh and the brakes are lifetime warranty! You can bring your car into any Brake Masters! read more

I came in to get my tire pressure checked! In and out within 5 mins! Thank you Tyler for being so quick & giving me a painless experience. Lol Definitely coming back for Brakes! read more

The guys over here at the Brakes Masters off W Peoria Ave & N 51st Ave do awesome work! Very quick and timely. And more importantly GREAT Customer Service! Highly Recommend if you need any car/truck work get it done here. read more

As a female I'm always hesitate on taking my car to get maintenance done. I've taken my car to BM's several times and their always so friendly and genuinely care about my car and I really appreciate it. Ken, Stan, James and I'm sure I missed a couple of the other guys but there all great and will take care of you. Thanks guys! read more

I have been a loyal customer of Brake Masters at this location for over 15 years. In the past, the customer service I received was great. Unfortunately, due to new management, the customer service is now terrible. A while back told me that they couldn't find my wheel lock after I told them where it was. They told me that they would have to break the locks off to rotate my tires. They were the only company that has worked on my vehicle since I purchased the tires, so I told them that If the key was missing they didn't put it back the last time they rotated my tires. Therefore they agreed to put new locks on at no labor cost to me as long as I purchased the new locks. I agreed. Once they ordered and replaced the new locks, I noticed that they replaced the locks with regular lug nuts. I asked them why I didn't get wheel locks, and they told me that I should know that they don't purchase aftermarket parts. How was I supposed to know that? The manager was very condescending to me, and tried to make me look like an idiot because I didn't know their policy of not ordering after-market parts when my conversation with the technician was all about the aftermarket tire locks that he said he would order for me. The new manager is very unprofessional. His team made a mistake, and he wouldn't own up to it. I will go back to supporting Mom and Pop shops, because they depend on return business to pay their bills and treat the customer right unlike Break Masters' employees and management. read more

I went for a oil change I told them I got new tires and want a a wheel alignment they checked it and said I did not need it very honest !!

About a month ago I took my truck here for brakes. I was very pleased with the job they did and the price was somewhat less then I anticipated. That being said, the best thing about this place is the way they treat you. They treat you like you are a friend not just a customer. They explain everything and show you on your car what they're talking about. They don't try to up-sell you either. I was impressed enough to bring my wife's car in for an oil change and brake inspection today and received the same personable attention. I will be taking our vehicles here from now on for whatever they need because they provide a wide range of services. I feel like I can trust them to do the job right and not worry that they will try to sell me something I don't need. read more

Unfortunately I have to give them a two star because before they used to be great there; customer service use to always be top notch the last three times I've gone has been disappointing. The individual that I speak to on the phone hasn't been as cheerful/friendly it's like I'm bothering when I call them to make an appointment or to ask a question. Also the last three times that I've gone there; yesterday 4/13/19 was a recent visit and perhaps the last one; but once again they left oil both on my steering wheel and my drivers door. My friend told me if they piss you off why do you go back so now I'm considering looking else where. read more

Had a good experience On a Saturday and in a pinch I am somewhat auto mechanically inclined did some work on my own thinking I can get my error codes off decided I wanted to give up at that point when my attempts failed like I say it was a Saturday hardly any shops open the customer service was great the fast same day service was awesome little pricey for somebody that knows how to twist a wrench but overall was happy to pay the extra cash to have something done that I didn't personally have to do physically tookMy car for emissions it did pass as they guaranteed it would I will use them if need be in the future thank you break masters Ken was great at the counter and so was the mechanic read more

Just left this place and I won't be returning. They pulled a real shady move right now. I called yesterday and made appointment for today to have my husband's brakes replaced, I specifically said just the brakes. What do they do, add in an oil change for an extra 70 dollars. So when the truck is ready and its time to pay, my husband's questions the oil change added. The emplyee responds " you signed off on it" yes he did and he should have reviewed the work order before signing but why did the employee take it upon himself to automatically add this extra service. Normally most shops ask "would you like to add an oil change" I'm so disappointed. read more

I took my BMW X5 in to have the brake pads changed and they were quick and thorough. I appreciate that the amount quoted over the phone was the same amount charged. I will use them again. Everyone was friendly and made me feel welcome. 8/03/18 I brought my X5 in for an oil change and replace bushings since BMW on Camelback service told me they need replacing. Jeff and his honest guys checked them and found they don't need replacing! While I was there, they informed another customer that they'd found a little antifreeze leak and fixed it for her. I'll be entrusting them with both my BMW's from now on! Bye bye dealership! 8/04/18 When they finished with my car somehow the emergency brake was put on and they couldn't get it to release. so it took three people to move the car and it was finally released- semi released. I left the bay with the parking light on and the next day it turned red and the car wouldn't move! My husband got it going and we took it back over to brake Masters. They couldn't figure out after scanning it with their scanner what was wrong and suggested I go back to the dealership. I told them "they are specialists in breaks so how do they not know how to release an emergency break?" but they had no answer for me. They didn't seem to care and left me out in the 111 degree heat. I called the dealership, BMW NScottsdale, and they told me how to release the break manually, so fortunately I got my car moving again but I'm going to have to take it up there to have it fixed. Obviously something they did they at break masters made the emergency break go on and not work. I'm very disappointed. I'll be using the dealership from now on due to this lack of customer service and care. read more

Break masters was a life saver for my car. They fixed my car with a new set of front breaks an alignment and fixed my tail light all within 2 hours. I was driving to do some errands when my breaks went bad and called break masters and they got my car in right away and had a great deal going on so I was happy with the prices. Always make sure to check for coupons online or with the ads in the paper. You definitely Save an extra hundred dollars not going to your dealership. The man at the front desk was excellent with the customer service and cracked a few jokes. It's always great to have that one person making you laugh in a stressful situation. I would go to his location again for my future car needs! read more

If i could give this place more stars i would. I bring my car here for just about any problem i have. I get the best service here and i always feel so safe. Greg always helps me out. He's awesome. I truly feel like i could trust him with my car and feel like I'm not being taken advantage of. Being a woman i know sometimes we feel like places take advantage of us with prices and such. But not here. I'd highly recommend. Thanks Greg !! read more

Brought my car in for oil change told him it was a new car but I just got it and they took advantage of me and said that I needed all this work and it didn't and told me that if I didn't pay the $1800 they weren't going to give me my car back that they were just gonna keep it. Took it to the mechanic down the street he literally said there's nothing wrong with the car that I just spent $1600 to make sure they didn't steal my car for me! Karma always come back around read more