Recommended with my highest possible compliments. My personal experience was superb! I'm done…read moregambling on mechanics Finally! FYI -39 5 star reviews out of 39 review, Jonah is the most honest business owner/mechanic in Buffalo. Consider before wasting your money at any other shop.

I messaged them about replacing my headlight assembly with one I brought in, and they were very…read morechill about that. Service was quick and they did everything I asked.

I stopped in to buy windshield wipers for my car and not only did they have all three in stock, but…read moreJosh put them on for me and tutored me on how it was done, which was different for each blade... great customer service provided by JOSH!!! Great value provided by NAPA on Elmwood Avenue

I'm very disappointed my 2.5 yr old truck battery from Napa is now dead,,and worker won't give me a…read morediscount on a new one,it was stamped 4/21 with a 2yr warranty.

I took my car to Guans for the first time today, despite having lived in the neighbourhood for…read moreclose to 15 years. I'm WILDLY impressed. Took my car in for an oil change, winter tire swap, and a look at my squeaky brakes. It was done--including the brakes, which needed replacing--in four hours, was incredibly reasonable in terms of cost, and whichever of Derek's guys was working on my car popped out my dented bumper to be nice (at no charge). No upselling, no unnecessary work, and everyone is super nice. I've found my new mechanic!

Be aware of main guy ( Dereck). When doing business with him , first ask for total cost or make…read moresure to call around few auto shops to compare prices . I came in to change a tire and oil change (synthetic ). All together he was charging $150 Other auto shops usually charge $100. He will avoid to talk about total cost until the job is done . Make sure to get the price before anything gets done and make sure you are aware of this price when paying .

Great convenient location and inventory for being a satellite store. The staff is beyond helpful…read moreand knowledgeable. I had the pleasure of working with the store Manager Bill and I must say that he is the most professional person I've dealt with in a while. He was able to help me find the parts I needed to get my classic car back on the road.

new manager really on top of whats what…read more been ordering online forever, occasionaly the system screws up and then notifies me hourly that theyre working on my order - usually on items that are clearly in stock but for whatever reason the system loses track. go into the store and with discounts saved more on my order than i would have using my high volume commercial account. really appreciate that and will continue to use Napa as long as pricing is good!

Fantastic customer experience! Counter staff is very helpful and knowledgeable. They took care of…read moreall my questions and made great recommendations when I was buying parts.

I had called ahead of time to ask about how much a battery for my van would cost and if they…read moreinstall them there on site and the girl who answered said yes, they do. So I went within a few minutes got there, told her who I was, she grabbed a battery and came out to the van She looked under the hood and said it would be no problem installing it so she took my other battery out and installed the new battery within 10 minutes or less. Very good service there, very nice people working there, and efficient. I will definitely be going there more for Car parts and accessories. I didn't get a chance to look around the store, but one of these days I will go in and take pics.

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I tend to forget about Napa, not sure if it's because there's so many AutoZones and Advance auto…read moreparts stores around me. Well, it very could be the reason...But I am not going to forget anymore. Napa is a great store, besides auto parts. They carry parts and tools for marine, and farm equipment. Napa's inventory rivals the dealers when it comes to supplies and prices. The service is so much better, than the two other businesses I mentioned. They even offer curbside pickup, and online pickup is normally ready within 30 minutes. I will make it a point, to shop here more often.

We have older vehicles, and regularly do some repairs ourselves. (By "ourselves", I mean my handy…read moredad does some repairs for us.) There is a more convenient AutoZone location near our home, but we gave up on them after several chances, and several fails of them selling us the wrong part. Which brings me to Napa. For anyone who does their own car repair, you probably already know that Napa parts are typically more expensive than places like AutoZone. But you're paying for the expertise of Napa salespeople, who have not steered us wrong with incorrect parts. This particular Napa store is hooked to one of their larger distribution centers in the area. So if you need a car part or tool, there is a good chance they'll have it at this store, or in the attached warehouse. The last time I was in, everyone was masked (during pandemic times), and aisles and floors were clearly marked to keep patrons safely distanced. When we have an auto parts need, it may save us a few bucks to go to a cheaper vendor, but avoiding the hassle of wrong parts and returns makes it worth it to pay the price at reliable Napa.

I'm not usually one to write a review for an auto parts store, but from the time I called for a…read morecabian air filter, to going to the actual store for my 2020 Hyundai Elanrta, the customer service was outstanding. Shouts out to Wayne, for your kindness and helpful approach in my purchase.

Found Towne Motor Car through a Yelp search and a great review my an acquaintance…read more I don't have a regular garage, and have only visited a few repair shops over the years with different cars Ive had. Most recently after parking my key fob became stuck and the starter didn't engage. After trying AAA for a jump (and sold a new battery) I found myself in need of repair when the new battery didn't start the car. Using AAA to tow it over. Ive never been here and honestly have barely noticed it on Edward St when Ive driven by. Set back from the road a bit with their parking lot in front, upon walking in you realize how deep the building is and how much fits in it. (Neat) Well they gladly accepted my car, I had it towed after calling and discussing what I knew with Chris over the phone and make sure they had availability. The reason that I came here for wasnt as serious as I feared. Upon coming back those fears were met by what it cost to pass the NYS inspection. Obviously no fault of their own, I have a 2013 Chevy that is a hand me down from my parents and had already expected one issue that would probably needed to be addressed. (The Tires) Overall Im really impressed with Towne Motor Car, they were genuinely nice with every interaction and gave me the information that I needed to make a decision or had the conversation with me when what I thought was an issue wasnt. What really impressed me was when I had my car in for the starter issue they fixed the key issue (separate issue in my mind) and they even put my slightly fallen bumper back in place. Going above and beyond for a customer, very strange nowadays. But greatly appreciated! Bringing back in for the inspection they were easy to coordinate the drop off (key in the box, but they were open before 8 to hand it off). I received a call mid-morning to go over the issues needed to be addressed and got a timely call and text near the end of the day to pick it up. Plus they have a website where you can review your past service history, and make appointments. They even use your preferred communication method to reply back (call or text). Although I hope I dont need it soon, I think I found a garage to stick with.

The repair shop handled my request professionally and completed the work to a good standard. The…read morestaff was friendly and helpful throughout the process. It just took longer than I expected.