I was looking for a new hair stylist as I had become complacent with mine but was very tired of not…read moregetting what I was asking for. I feel like it is always hard to look for a new stylist because it can be hard to know where to start. Sometimes referrals from friends are great, but because the Charlotte area is large, the last thing I want is a commute for getting my hair done, that process always takes enough time! I went back to yelp again, and found Southern Roots. While they only had a few reviews, they were all great. I called in and Tiffany actually answered, but had to book me with Donna because of the day I was requesting. She was very kind in trying to set this up for me. When I went to Donna the first time, I asked for my usual cut, a little off the bottom and plenty off the layers, as I love to see my layers. I also asked for my hair color to pop. Unfortunately this is where things went wrong. Everyone can interpret their definitions differently, and my thought of pop was different than Donna's. That is my fault for not going further into likes/dislikes. My hair is naturally brown and she added in blonde highlights that were way too bright and blonde for me. I hated how I looked and hated the contrast. While I did receive compliments on my new look, I did not like the shade of blonde in my hair. However, I loved the cut. I finally received a cut that I had been asking for! As I stated before, I love to see my layers, so I always ask for much shorter layers, and for some reason, other hair stylists only seem to go about an inch above my longer length even though I always ask for much more. Since I got the cut and realized my communication was poor on my likes/dislikes and what I wanted out of color, I decided to go back. At the second appointment, I told Donna I hated the color from the first visit. She was very kind in taking my hatred and even suggested I should have come back, but I really just wanted to try to get used to it, maybe I would eventually like it. I found pictures off the internet of colors that I liked and had them saved for this second visit. I showed Donna a couple, and she picked right up on the colors! She added in some red to my brown while darkening up the blonde from the last visit. My color was spot on! And to me, adding in the red and darker blonde, was my pop. It looked great, along with the cut! I just went back this weekend for a third visit. I confirmed my love for the looks from the second visit and we updated the red and brown this time. After we finished with the cut/color, I pointed out what I loved so that she could make notes on what to do and how to update the different colors for next time. My hair is naturally curly, but I probably style my hair curly half the week and half the week I style it straight. I love that Donna is willing to take the time to style it straight so that I can see the layers and see the cut, that way I can ask for a little bit more if needed. I am happy to say and excited to say, I have found my new stylist! I think it is great someone is willing to listen to my critiques and wants me to be happy. While I can't say anything about Tiffany here, I can say Donna is great and I would recommend her easily!

After this Covid-19 thing, I went to Tiffany for the first and last time. I shared I went through…read morea color correction and I brought pictures of my hair before coloring and after beginning just less then a handful of years ago. I left cash and a tip on a hair color job that nearly three long weeks later is so much darker than I am comfortable with that I still can't believe what I see in the mirror. She missed the mark on me. I'm not playful with my hair color... I wasn't trying to play with it. I loved it - even in its faded, sad post crisis condition it was "my" color. What I have now is a deep dark strange head that even my young children still can't figure out. My eye brow pencil is too light for my new Tiffany given color. Be warned and fore-armed about paying cash for such services. Tiffany apologetically and frankly unapologetic business manner won't do anything for me to adjust or fix this color "because of my hair history." So now my budget is spent and there isn't anything that can be done... I still look like "crisis hell". ....I'm just sad, mad, and feel entirely unlike myself - - mismatched to this dark mop -- just ugly.

Was never informed that the person doing my hair was a higher educated person prior to getting my…read morehair done, meaning I had to pay significantly much more. I asked why the price was more than it normally is especially for getting the same exact thing done to my hair that I always do and was told it was because a higher educated person did my hair, but I never knew that it would cost more or even that a higher educated person was doing my hair prior to that. And on top of that wasn't even refunded half of what I had paid. Before that all happened they also made me come back three separate times because they "didn't have enough time to do my hair." They did give me 30% off for one of the times that they made that scheduling mistake which I was appreciative for. But not when it continued to happen.

Came here for the first time this year and will never go anywhere else again!! Annalise gives me…read morethe perfect cut every single time and makes me feel so confident trying new styles for such an affordable price. My friends also go to Krissy for color and it looks amazing every time! Everyone in the salon is so nice too I highly recommend this location for all hair style needs!!

Alexis consistently gives my teenager a great haircut!! She is great at collaborating ideas for…read moredifferent styles and she has pulled off every one! Such a wonderful personality too. Highly recommend. She dry cuts my curly hair which is 2b wavy/curly and is trained in Deva Curl. Love her!

Madelyn is amazing and let tell you why. 2021 I had a Grand…read moremal seizure and was in ICU for three weeks. I lost the majority of my hair due to EEGs and procedures trying to find the issues and why. I made an appointment with Madelyn who worked with me and has worked with me for now four years. Madelyn knew how to take nothing to something I started with literally no hair to now thicker longer hair, which is down to my shoulders now This girl absolutely knows what she is doing. She knows what to do and what not to do and the emotions that a person goes through having lost my identity. Not to mention one of the kindest individuals I've ever met. I cry every time I leave when she shows me the results of my hair as it gets even better. Many thanks and gratitude to you, Madelyn

I've been going to Rosanna for over 2 years now. She always listens to what I want and offers…read moreprofessional insight, is very welcoming , friendly, skilled and offers great transformations. I feel like a new person when leaving her hair salon. I get so many compliments on may hair.

Rosanna does an excellent job, is reasonably priced, and is just overall a nice person.read more

NOTE: My review is based on the services received from Denise, my brow specialist…read more Ambience: The salon is located in a small strip mall off Elm in Ballantyne, look for Sugar doughnuts, it's two doors down. The salon is a nice size, updated fixtures, clean and well lit. There are about 6 stations, shampoo bowls and a few dryers. Denise is located in the back of the salon, in a cute private room, used for waxing and facial services. Service: I've come a few times and haven't had much of a greeting by the staff or front desk team member. I'm usually greeted with "Are you here for Denise? She'll be out shortly." (rarely does anyone tell her I'm there, I've had to inform her via text) Denise is a brow whisperer. She is the ONLY person in Charlotte who touches my brows. I'd walk around looking like Oscar the Grouch before letting anyone else touch them. She is gentle and knowledgeable and if needed will put you on a regimen for growth/shaping. She's got a great personality and is easy going. Love her! Pricing: Denise's prices are reasonable and competitive. They vary depending on service. She offers everything from waxing to microblading. Overall I can't say much for the salon, but I will shout Denise's name from the rooftops. If you're in need of some brow love, holla at Denise.

I originally came here on a recommendation from a local friend who had her hair cut by a stylist…read morewho's no longer here. Had highlights, keratin & cut done satisfactorily twice. Then was upset when there were brassy, orange areas in my long hair. Wanted to have Carole, the owner, do it since I'd seen some of her highlight work that was good. Couldn't fit into her appointment schedule as she was traveling and had Cherry do it. Was dissatisfied with the color & appearance of "zebra" stripes near the scalp as it grew. I called Carol, who said she'd take a look. She said it looked like 8 week's growth, but checking it she realized it was 4 weeks old. (Normally lasts 10 weeks between coloring). I was charged full price (which should have been discounted since it only lasted 4 weeks. I was happy that Carol was doing it, figuring she'd be the best colorist experience-wise. But it wasn't...same orange spots scattered through, she left the toner on too long to cover the orange and then the hair was way too dark. She was busy re-doing another clients highlights while doing mine & must've lost track of time. She then trimmed my bangs way too short and totally slanted...and, to add insult to injury...told me i had a cowlick & that's what the bang slant was. I'm 68 & have never had a cowlick in my very straight hair in my life! I called her as soon as I got home and told her again she cut the bangs crooked. I had paid another $145 + tip for what looked like a botched do it yourself at home job. At this point I told her I wanted my money back. Her answer: no, I used product! Beware of this salon! And Carol Alexander, the owner! Priced higher than the Ballantyne Hotel and sarcastic & sassy to boot! Sincerely, Eileen Johnson

This is a rare find. Coming from New York, where we have the best of the best, it's hard to find…read morecomparable services when you're far away I've been living in North Carolina for the past few years. Recently we were evacuated to the charlotte area due to the hurricane and fortuitously stumbled into Baxter, beauty bar. Holy Fabulous! First I did a facial with Blake, who is amazing... then had my hair done by Megan I've been getting compliments on my hair ever since! Not to mention the staff:, notably Diane and Irene . They are on top of everything going on, & are so personable. You feel like it's been your salon all along (Not to mention they're ex New Yorkers ) I just love coming here for a day of beauty

Very accommodating to scheduling and welcoming. Services are just okay. I think that with all of…read morethe places available for hair services, there should be a little more attention to detail. For a $70 cut, I expect to see the back and when I got a blunt cut, a flat iron probably would have been helpful in order to ensure evenness. Felt very mediocre and will probably not go back.

This pic is after she fixed it. I feel bad giving a bad review but the stylist said twice that…read more"this happens all the time" and said that it just sucks because it takes time to fix it. I'm not sure if she meant herself or the salon in general but it's what led me to write a review and I never write reviews. Angelica was who dyed my hair the other stylists came over to give some help after it looked like there was a line of copper and really dark roots compared to the rest of my hair. Everyone was very nice so I gave 2 stars. As a SAHM it's hard to find time to get my hair done and now I'm stuck wearing hats and headbands until I can find a person and time to get it fixed.

I LOVE Theory Salon!! They have the best hair products from the Moroccan Oil (which is amazing) to…read moreKeratin products!! (also amazing) My hairstylist is Claire and I followed her over from when she was working at J. Studio and moved here! She's great she won't let me cut my hair too short because of a past cut I did with another girl (thought it was a good idea at the time), and we both decided from then on out we were letting it grow and I can trim it and do some fun things with my bangs, but that's it!! What I like is the honesty and the cut is cheap $45 for cut & blow dry!! I'm not 100% sure how the other pricing is as I don't color my hair....yet!! I'm sure it's reasonable though, and it will be a service I will use at one point whether I like it or not :) The interior is clean and pretty, and if you've never been over there they only have street parking so bring some quarters!!

Ive gotten my hair cut and color done here with Ms Leyla for the past two years, and i couldn't be…read morehappier. This woman knows her craft and gets the job done in time. What i love about Ms Leyla is that when i tell her to keep my length she actually does it. Ive had so many stylists chop off inches and inches of my hair. Its very hard to find a stylists that actually listens. The prices are fair. I would recommend this salon to my friends and family.

This salon is a hidden gem. The stylists are wonderful women with expert skills in everything from…read morekeratin treatments to extensions to wedding hairstyles. I get my hair dyed here and I appreciate how Leyla doesn't make my bright colors look cheap. They really listen and help you get the look that's best for you. You can also get your nails done here and I come for all my waxing needs. It's such a unique and fun atmosphere, will definitely return!