HORRIBLE CUSTOMER SERVICE BY MINAH THE HAIR STYLIST. This stylist claims she is interested in the integrity of your hair, but talks to you disrespectfully and has poor customer service skills!
I have been going to sylist "Minah" or "Yahmina" for a few months now. All has been well until today. I have been relaxer free for 8 months due to a very sensitive scalp. Clearly, considering I have not been relaxed in 8 months, I have quite a bit of hair that needs to be straightened. The ends of my hair are relaxed, with the new growth being unrelaxed.
I have been speaking with Minah over the last few months about relaxing my hair (obviously with the intent to have all my hair straightened). When I made an appointment for a relaxer Minah only relaxed the top two inches. So now, the top two inches of my hair are straight, the middle portion is unrelaxed, and the ends of my hair are straight....who in the world would want to have their hair look like this? She also insisted that the relaxer had taken well. When I asked her about the fact that three sections of my hair were different textures, she told me "well you have a sensitive scalp and straightening all of it would have taken longer." When I stated that I would have waited to get the relaxer if she thought it would have been dangerous for me to have the relaxer, she changed her reason for messing up to that I didn't ask for a full head relaxer (when in fact, I just told her I needed a relaxer and didn't specify root touch up or full head and she did not ask, just started working on my hair).
When I told her that I would have gladly paid for a full head and that I understood that the purpose of getting my hair relaxed after so many months was to have all of my hair straightened rather than incomplete sections straightened, rather than admitting that there may have been some miscommunication and offering a solution to the problem, Minah told me that she would not charge me for the relaxer, she would finish with my hair style, and I could have her mistake FIXED BY ANOTHER STYLIST AT ANOTHER SHOP! She then proceeded to straighten by hair with double and triple pass throughs until she burned my scalp. At that point, I told her I would do my hair myself and left!
HORRIBLE CUSTOMER SERVICE BY A STYLIST WHO DOESN'T CARE ABOUT HOW SHE TREATS AND TALKS TO HER CUSTOMERS, WHILE WANTING THEM TO PAY RIDICULOUS PRICES, BUT ALLEGEDLY CARES ABOUT THE INTEGRITY OF YOUR HAIR. BUYER BEWARE! read more