Stay far away from them. CROOKS!!! Sales rep (Ruben) claims his installer has over 20 years of…read moreexperience installing dash cams. But my newly purchased dash cam failed after a couple of weeks of operation and had to be returned for a re-inspection. They claimed wiring is correct and can't diagnose the issue. I was told they need to replace my new cam system with theirs to resolve the issue. I took it for a second opinion before departing with my money. Another provider was able to fix the issue for under $100. The problem was a wiring one. SoundsGood should change its name to SoundsBad Auto.

I was referred to Sounds Good audio by the mechanic that checked out my new used car I had just…read morepurchased. The car was great but the stereo system sucked big time! I am THRILLED by the service I got here. Ruben, the manager suggested a sound system and said I could expect a 20 to 30 percent improvement. Our plan was to go ahead with just the stereo and leave the speakers. This Kenwood stereo is awesome. It has modernized my car, the sound is SPECTACULAR, and I also have a back up camera and android auto. I would give these guys 7 out of 5 stars if I could! The workmanship is superior! My husband- who never likes anything- is so impressed by the work they did - he just keeps saying "Wow! They did a great job!" If you are looking for good sound and great customer service - check this store out! I give it 2 thumbs up!

I was looking for a place to install a spoiler for my car. To be honest, I don't know much about…read morecars and all the technical terms. I became interested in cars after I started playing a video game called Grand Theft Auto 5. While I was modding virtual cars in the game, I started wanting to do that for a real life car! Haha. As a student on a budget, I'm not able to afford fancy cars or do expensive modding. But I could do something within my student wallet means on an older car. I decided the first thing I wanted to do was add on a spoiler. I talked to one of my car-loving friends and he recommended Garage Five Performance Tuning to me. I emailed Garage Five some inquiries, and Rob was polite and professional in his replies. I think he's the owner or manager. I bought a spoiler for my car on eBay and had it shipped from US to Canada. I was a bit nervous about this because I've never done anything like this before. I was really careful and did my due diligence in making sure it was correct for my car model and the factory paint matching the vehicle -- and I had emailed all of that to Rob. Rob was very helpful. He was transparent about pricing and on the time needed to install it. The staff at Garage Five were very professional, friendly, and did a wonderful job installing the spoiler onto the car. They found a defective problem with the spoiler lights (which would be the fault of the eBay seller). I've uploaded a photo of the car spoiler. My car isn't yellow, I changed the color for privacy reasons. Thank you, Rob and Garage Five team!

I have been a long term customer and have bought my Acura and then my Honda to Garage Five. I am…read moreextremely happy with excellent customer service from Richard and Rob. Needless to say Garage Five has extensive products for my vehicles and at a competitive if not very reasonable costs. You guys are fantastic and my go to place to go for performance tuning.

I took my 2007 Miata to Soundsgood Auto/Coquitlam because my aftermarket stereo had totally died…read more The manager, Mike Maltais, came out to my car, worked on the stereo for several minutes and had it fully working again. As a bonus, he also reset many of my personal settings. He then told me no charge, even refusing at least a nominal payment for his time. I call that service and will not hesitate to bring bigger sound projects for either of may cars to this company should I be looking for an upgrade.

About three years ago, I had a stereo deck, front speakers/tweeters, an amp/subwoofer installed at…read morethe Burnaby location of Sounds Good Auto. I bought the Kenwood deck and installation kit from the shop but had previously purchased the other items. The installation came to about $1100, which I thought was a high price. The salesperson wasn't very friendly and had a bit of a "cool guy" attitude. In the end, I was satisfied with the installation work, but the deck was glitchy for all three years of owning it. I take it back because I didn't want to deal with the "cool guy" again. Fast forward to the present day. I bought a new car and wanted to install a subwoofer and amp that I had purchased. The amp came complete with an eight gauge wiring kit.  I decided to go to the Coquitlam location of Sounds Good Auto because I thought they might be a little more friendly than Burnaby. I brought in my car with the sub, amp/wiring kit for a salesperson named Mike to take a look at and give me an estimate.  He looked over the gear and belittled the amp and installation kit; he said the subwoofer was OK and the enclosure would do. Mike said that my eight gauge wire was cheap and not safe. I said I was OK with the installation kit that I had. The amp/installation kit's rating on Amazon.ca was 4.3 stars from 848 reviewers. There wasn't one review mentioning that the wires weren't safe or had reported any electrical problem. My sub was only 200 watts, so that wasn't a concern. Mike took me back inside to breakdown the installation costs. Even though I wanted to use my eight gauge wire, he added an eight gauge wire for $60 to the estimate. Next was misc. Shop materials that were totalling  $60. I didn't need any other materials. They were all in the installation kit. Here's the kicker. Mike said that it would take six hours to install my sub/amp at $120 per hour for the labour. He read out the total with taxes, and it came to $940.80 and asked if I wanted to book an installation time. I thought that he was joking, but he wasn't. His face was serious. My sub/amp is only worth around $300; I asked for a printed copy of the estimate.  I don't know if Mike was having a bad day, didn't like me, didn't want my money, or thought my intelligence is under average, but I left the shop baffled and felt insulted. I contacted two other professional installation shops with one quote of $300 and $350 from the other. Both shops quoted three hours for the labour, not six, which is ridiculous. I went to the first shop for the installation they used my installation kit without any concerns or objections. It's been one month now, and my car hasn't burst into flames or has had ANY fuses blown or other electrical problems. The sub sounds fantastic.  These rocket surgeons will try to sell you a trip to Mars, with a couple of days along the sandy shores of the moon. Make sure you ask for Mike in Coquitlam, and Reuben in Burnaby. These guys really know their stuff well, and will provide you with the utmost honest service. In closing, how did I get a stereo deck (which has a lot of wiring to be done), front speakers and tweeters, the same sub/enclosure plus a similar amp installed for $1100 and then my main man Mike, was trying to sell me a  $940 install for same sub/encloser and a similar amp for almost the same rate? It doesn't make any sense. Really! Many people take advantage of others that aren't familiar with some specific area of knowledge or subject. These salesmen enjoy  talking over peoples' heads with their garble,  to confuse customers to make them think they have to buy something or they'll have a big problem in the end. There needs to be some kind of standard in this type of business.  Please don't waste your money with Sounds Goods?, and do your research beforehand so that you don't become another victim.  Or... you can just throw your money away.

Excellent service, trusted advice, affordable repairs. I would recommend VAP to anyone.read more

Very kind. We're honest. And worked hard to help me in a trying time. All of the staff was…read moreinformative. And it didn't feel skeezy

The customer service was excellent. Their staff took the time to sit down and talk with us. They…read moreconsistently asked what we wanted, what we did and did not like about the vehicle that we were looking at. They worked with us to reach our requirements.

Came here to look at the new VW Tiguan. It was a nice car but still not really what I am looking…read morefor. The drive was smooth and it does have the power I am looking for when going up hill. Service was good here. Staff was helpful. Best of all, they have lots of parking onsite.

Old school vibe. No upselling. Absolute quality service. Highly recommend. Top shelf.read more

Had them install a subwoofer and sound deadening in my GLC43. Great clean work and reasonable…read moreprice. Def recommend these guys

I called to Mark's Autobody on Monday, the reception was nice to answer my question (my Rogue 2016…read moreBack window glass). She redirected the call to Alex, a nice guy. He scheduled the appointment on the same day for code. Wow, such a quick and excellent service for the glass replacement on the next day. The job has done today (Tuesday) and cleaned. The owner of the shop Bob, Dino, Alex, and the girl (reception), they have incredibly diligent care to the customer, solving my problem, I am happy their fast service and appreciate their help. Many thanks!

Went to Marks to have my seatbelt fixed and an oil change. Had fantastic service from Derek and…read morethe crew!! I will definitely return for service from them!! They booked me in quickly for the service and it was completed in the time frame they said. Unfortunately I had brought in the incorrect part to repair my seatbelt. I was not charged for the time they took to remove my seat!!! Once I get the correct part I will come back to have it replaced!! Just fabulous customer service!

I'm very happy with the customer service by the salesman Darius Tarasiewicz and the GM Shaun…read moreOpenshaw at Open Road Mazda. I've enjoyed the CX-9's refinement and versatility for adventure. We added roof racks and a trailer hitch which have allowed us to create memories in a short time. Neighbors have come over to compliment the CX-9, and both family and friends have loved it. Our previous vehicle that the CX-9 replaced was a Mazda and my other vehicle is also a Mazda. We think we have found the brand for us moving forward. The sales experience at Open Road Mazda and our ownership experience has been incredibly positive so far. Context: I contacted my nearest 10 Mazda dealerships all with the same questions to evaluate the level of service, when I was researching the CX-9. While I will not name specific dealerships, or sales representatives there was wide range of customer service. Some dealerships were not willing to communicate over email, which was imperative to me. I sent several emails to the different dealerships with multiple questions, of which many were not answered or answered with very limited information and sometimes contradictory information. Some of my questions were perhaps uncomfortable such as what separates your dealership from other dealerships/ why should I buy from your dealership. Over the years I have visited several dealerships over the years and have purchased vehicles from 7 of them. I can say with certainty that Darius was the most helpful sales representative. He was flexible in communication with text/phone/email, while being prompt and detailed in his responses. He was knowledgeable and took the time to answer all questions. He did not resort to high pressure sales tactics and offered the best customer service of any of the dealerships. Since Open Road had the CX-9 in the trim and colour I wanted in stock, this was a no brainer to purchase here. When an issue arose with the CX-9 the GM Shaun was able to resolve it. Thanks!

My husband and I recently bought a car( Mazda CX5) at this dealership. We cannot be much happier to…read morehave Simon as our salesman. He was very helpful and knowledgeable about cars, he wasn't pushy and explained all financial option so we could choose the best one for us. Also, the dealership was clean and overall we had good experiences with them. We definitely recommend to check it out. T and C