I am so pist off that when I picked up my car from Bowser Collision-Jefferson due to a rear bumper hit for repairs (they says it cost 1,800ish) in which I'm very much unsatisfied on how things were handled during this pick-up :( . I was so surprised, I'm not sure if there were a turnaround with new staff members? and I know folks are stressing due to this pandemic but you have to treat your customers with dignity and respect as what I do and always will no matter what! and I feel that I didn't get this from this Bowers team... I have done business with you guys some years ago and I was very satisfied.
but now I don't think I will be back nor recommend folks. I work in a professional field "Dept of Med" for many years and folks knows me very well, I feels that Bower took my kindness for weakness, and this is no game to me. I am a very nice lady and will help anyone with needs :). I am a blessed woman. Anyway, once arrived at Bowser at 5pm during this bad rain storm that came through, I then sat in the car,awaiting til the rain eases up but Bowser staff members kept coming to the window/door (main entrance) not sure "why" but my guess, they wanted to leave, so I jumped out the car in the dam rain got soaked, then after signing I guess the repaired form/invoice (I didn't get a chance to see the repairs because where they had my car sitting far towards the runway sitting in a pudding of 1-1/2 foot of water, which my feet has gone in the water as well, my leather $200 shoe/boots were soaked, It was raining so bad that I was unable to take any photo. I have 2016 Lincoln w/ about 47,000 miles and excellent shape, I live in the Nort-Hills and came some distance because I thought you all were the same folks but apparently I was incorrect. Then the rain was stilling coming down in which they offered someone to walk me over to my car with a umbrella that did no dam justice. Instead of bringing my car to the entrance doorway :( I am so glad that I didn't get hurt. I feel that the Bower team are very immature and this was kinda rude to do this to a person that helps bring businesses to your company and furthermore, I don't think they would have done this to their wives. I want this to go to the corporate office and offer some customer services training. Also, I had to call Bowser back about 10-minutes after leaving collision shop/facility and still on the raining road noticing my right turn signal wasn't blinking correctly (too fast) then I immediately called them back and spoke to a Mr. Chris I believe because Dave (the person who worked on my car) was gone now wow that was fast.. I want my car fix the way it should be not to cause more damages to my car. Thank you read more