bought a hummingbird fish finder and the mount broke! I just have a little flat bottom Jon boat so…read morenothing to fast or ceazy! but I'll tell you all from walking in that front door the customer service I got from the genetalman at the front door to Mathew in the fishing department!. He had me go to returns and from there I think everyone's been there before where we don't get the nicest. Customer service representative.well I'm here to tell you you Brianna in customer service not only met my hope of expectations but them ten fold! And she s female version of a fox beautiful women and nice as all can be !!!Went back to get the unit for an exchange and dawn helped me back there and she was a sweetheart as well so I wanted to make sure they get the credit they deserve ! Thank you "Dave"

I visited on the evening of 03/17/2026 with my wife. The store was fairly quiet at the time. The…read morefirst employee we encountered, the greeter, welcomed us with a great smile and set a positive tone. In the footwear department, the associate was also very helpful and quickly assisted me with getting the correct boot size and box. Unfortunately, our experience changed at checkout. The cashier, an older woman, had a noticeably different attitude. I won't go into every detail, but her tone came across as sarcastic and unwelcoming. Despite being polite and respectful throughout the interaction, it felt like she wanted to rush us out. My wife and I both left feeling uncomfortable, and we couldn't help but feel that the treatment may have been influenced by our ethnicity. That's not something I take lightly, but the difference in behavior was hard to ignore. I'm sharing this feedback for management because the front-end experience matters just as much as the rest of the store. I hope more attention is given to how customers are treated at checkout so others don't leave feeling the same way we did.

Worst experience at a store, I should have looked at the reviews on yelp prior. The customer…read moreservice was trash, the employee rung a shirt up for a higher price. When asked after purchase, by looking at my receipt and noticing. The employee got defensive and started reflecting it on me saying I was making him feel like he had to start projecting his voice louder. The employee kept lying wasting my time over a return. I ended up staying there for 30 mins for $5. They had the shirt marked for $40 and rung it up for $45. I'm not broke but I do appreciate good customer service and value. Just sports lost my business.

The absolute worst customer service. I purchased a Christmas ornament for a gift that was supposed…read moreto light up. Unfortunately, it would not turn on. When I returned to the store the guys working were completely confused. They had no clue and asked what I wanted them to do. I responded that I just wanted to exchange it for one that worked. They said no, nothing we can do. It should be illegal to sell a defective product and not make it right. They didn't hesitate to take my money.

Hey Yelp Friends! I was in town for the Easter weekend. I…read moreforgot to bring my shoes for pickle ball. I love Big 5! They did not disappoint. I always have such great luck with service and selection. And... prices!!! This trip was no different except my salesman. He was awesome! He was a bit camera shy, but oh so helpful and sweet. Anyways, I walked in asked for the best selection for the court in my size and he showed me the shoes. I was browsing the sale table. I always find something and yes! I found the same shoe in my size on the clearance table with an additional 20% off because they were returned. They were clean and the bottoms were mildly used. I also found a reduced price sandal for $10 brand new in my size. Score! I ended up wearing them all day. Played pickle ball, had a blast, and my feet were comfortable. I will always go to Big 5!!! They are friendly, knowledgeable, helpful and not pushy, and they have the best prices!! Always checkout the sale table. Check it out for kids and adults.

I have been to this location twice. Both times were good experience. On one of the visits an item I…read morewanted to purchase was missed marked. The store honored the lower price without a problem. Big 5 is smaller than Dick's Sporting Goods. They still manage to carry a decent selection of sporting goods, camping gear, and other gifts. Sporting goods includes fishing. Prices are all over the place. There are usually sales going on. Both times I ended up purchasing shoes. The "super saver" price coupled with the coupon I printed from their website was a fantastic deal. Many items that are found in store are not listed on their website. I was looking for a skateboard for my son. The website only indicated one option. In store there were more than a dozen different boards. Same went for skate shoes. Only one was shown on the website, but there were several pairs to chose from in store.

I liked this visit because the staff was attentive, the fitting room gentleman actually helped me…read morefind options. I like the quality of their clothing- and the yoga offerings are much better than they were a few years ago.

Well what a surprise!! I probably shouldn't have gone in here, but when you go on a holiday…read moreweekend, you're bound to score some good deals. I did just that, too! I've been on a low-key mission to find more of the Motivas. I scanned the back clearance section and almost gave up, but I was determined to find at least 1 pair. Just as I was about to give up, I spotted them!! YASSSSS!! The last pair of size 8 in the vintage green color. It's more of an army green to me, but whatevs. I normally wear a size 9 in this brand since I like extra wiggle room in the toe box. However, when a friend convinced me to get a size 8 from the Tucson outlet store, I went with it. 8 is my natural shoe size, but it fluctuates with different brands. Nike is also very narrow imo, and my flatter than flat feet appreciate the extra room that a size 9 offers. The Air Zoom Pegasus that I found was a bonus. I wasn't looking for it, nor do I need to add to my ever-growing shoe collection, but hey, when you can grab 2 pairs of Nikes at under $100, I'd call that WINNING!! DO NOT SLEEP on these outlet stores, mannnn!! The clearance prices were an additional 30% off, so yeah, you really can't pass that up. Service was okay. These guys are busy, but I managed to ask an employee if they had any more sizes. He was polite and said usually whatever is out in the clearance section is IT. I walked to the registers so fast because there was no way I was leaving these shoes for someone else to buy. Not under my watch, lol. I need to stay away from here, but for now, I'm good to go!!

Great selection and prices here at the Under Armour Factory House. I have come to love this brand,…read moreas it performs well and their items are stylish. I like that this store is located in an outlet mall which means you get great savings! The service was friendly and the store is big. They have everything from accessories to shoes, women's apparel to men's and kids. They always have some kind of sale promo going on and they are a steal if you go at the right time. I didn't buy any shoes but they had some that were already marked down, with an additional 50% off!! If I had seen a pair I liked, no doubt it would have been mine! I'll come back again for sure at some point. For now, I'll enjoy the pack of socks that I bought. They're super comfy and supportive, and of course it was on sale!

We stopped in for Steph Curry's- we were able to order online and see all their stock! Thank you…read moreChristian and Tyler - they were so helpful and kind. they made my nephews first experience buying new shoes amazing!

Second time doing business at this location. Last time I purchased a rifle, and had decent service…read more This time I'm just picking up an online order of a few magazines. As I walk around the corner, a gentleman pushing a broom welcomed me and asked if he could help. I think he must have been a manager because he was advising the young man behind the customer service counter on his schedule. Another young man went and grabbed my order, and I was out the door fast. I'm certainly no regular here, but I've been very happy with this store.

This sportsman's location has terrible customer service. I'm not sure if it is because they are…read moreunderstaffed or that they just don't care?! We have been given the run around by them for the last several weeks. We ordered a Traeger Grill online and it was to be delivered to this location in 2 weeks. We are going on over a month now with no answers on where our product is. Everyone wants to keep passing the buck from one department to another. It is super unfortunate that this has been the case as the grill was my husband's birthday present. Unless you are buying something that is already in the store I do not recommend picking anything up from here for an order. In store it looked like they carried all of your normal products/items that you'd see in a sports store. Prices range from low to high. **Update. One of the managers- John was finally able to help us. He was pleasant, communicative, and apologized about the fiasco. We appreciate him and recognize his hard work to make things right after such a long time.

I went in Friday morning to buy a new backpack for my son to go hiking with his Boy Scout troop. At…read morecheckout the cashier asked if I had a coupon, which I did not. I got home, checked my e-mail, and there was a coupon for $10 off... The e-mail was stamped 9:38 AM, my receipt was stamped 10:06 AM. So Saturday morning I went back to Big 5 with my receipt, coupon and an attitude that I was going to have to argue to get my discount. There was no argument. They refunded the difference without any question or problem. Big 5 has a great selection, and their sale prices are usually very good. Now add great customer service.

This is the 2nd time I come and they are always closed before closing time I arrive 12min before…read moreclosing time and they are closed if they are gonna closed early might as well fix the times... it's really annoying

Lululemon Outlet....say no more. Great prices on every item. Typically 40% to 50% at least off…read moreevery item. There are alway as special sales. The store is 95% women clothing which is okay with me because we were there shopping for the wife. The staff is pretty cool, they will scan clothes and search the store to help you find your size. Great place to grab the latest looks and a good price.

Great store and amazing deals. Customer service was so great, all employees were kind and wonderfulread more

Great sale options as well as newly released items. Staff was nice and friendly. They also had…read moredonuts and beverages while we shopped!

I was happy to see a sports store that carries more AZ teams than any other. It's well organized…read moreand had good customer service. Would be nice to have more jerseys but will be going back to get my Cardinals & Suns fans some gear.

Great selection of AZ teams. Would be even better with more Arizona Wildcat gear! It appeared…read morethat the sales associates needed either manager approval for a return or needed more training to easily complete the simple return I made; I had the tags on the merchandise and the receipt. Not a big deal! Will shop at this store again!