From the people who helped me set the appointment to the serviceman who came to do the work and repair my unit. Awesome is the only word that sincerely speaks to each phase of this company. They did a fabulous job and I would HIGHLY recommend them for your A/c work. Just for some perspective, I'm an old geezer who has managed quite a few rental apartments and I have cycled through different companies and I have to tell you, I'm not easily impressed. Again, all I can tell you is AWESOME. read more

I want to preface this review by stating that I was satisfied with the employees who provided the initial estimate and performed the repair. However, my complaints with Bounds Heating & Air stem from their business practices, lack of pricing transparency, and poor communication. Earlier this week, just days after my wife and I welcomed our first child, our AC stopped blowing cold air. While the unit was cooling, the blower motor had failed. Since Bounds had installed the system when the home was built in 2013 (their sticker was still on the unit), I assumed they would be well-suited for the repair. I called on Tuesday, and they sent a technician who diagnosed the issue and quoted me $1,420, plus a $90 diagnostic fee, bringing the total to $1,510. While I had seen similar repairs estimated between $800-$1,800, I needed the repair done quickly and didn't have time to shop around, especially with a newborn in the house. Scheduling Issues The technician was scheduled to arrive between 3-5 PM the next day, as we had a doctor's appointment earlier that afternoon. However, I received a text just before 2 PM stating the tech was on the way--meaning no one would be home. When I called the office, they claimed the appointment had been scheduled for 1 PM and that the tech was actually running late. I still had the original voicemail confirming 3-5 PM, but despite the miscommunication, they did send another tech later in the day. The technician arrived around 4 PM and completed the repair in 40 minutes, which I appreciated. However, after researching later that night, I found the blower motor itself typically costs around $500 at retail, and likely less for a contractor. Lack of Pricing Transparency The next morning, I received an invoice--but it was not itemized. There was no breakdown of parts or labor, no part numbers, no taxes, and no indication of whether the parts used were OEM, aftermarket, or remanufactured. I had never seen an invoice so lacking in detail. When I called to request an itemized invoice, I was told that Bounds does not provide itemized invoices and that it was "not standard practice." After pressing the issue, I was eventually contacted by a manager named John, who explained that Bounds uses a third-party national company to determine pricing and that they would not disclose the cost of parts or labor. I expressed that while I understood a markup was involved (as is common in many industries), a business should still be able to break down what the customer is actually paying for. If the motor cost around $500, that would mean I was charged $920/hour for labor, assuming a one-hour minimum. When I pointed this out, John refused to provide any further breakdown and made it clear the owner would not either. Essentially, the response was: "We're not going to tell you what we paid for anything. Tough luck." Final Thoughts I have never encountered a company so unwilling to provide basic pricing transparency, and I will never use Bounds Heating & Air again. I strongly advise others to seek out a business that values clear, upfront pricing and better communication with their customers. read more

TERRIBLE Company! Huuuuuuuge Parts Price mark up!!!!! be careful, BOUNDS told me $90 diagnostic fee, came out and told me transformer was bad, relaced it, then said thermostat was bad. Diagnosed in 5 minutes, swapped transformer and left temporary thermostat, the tech wrote down info off my old thermostat so parts could order and swiped my card for $690. I never rec'd email with billing/charges so I called the next morning and they had my incorrect email. Still did not receive so called back in afternoon. Spoke with Mathew was able to email my bill but said they cannot order a matching thermostat. When I told him maybe i could find it online he informed me that I can drop off temp thermostat and BOUNDS was only going to refund part of the cost of the temp thermostat! Here is the crazy part, they charged me $399 for a $99 cheap thermostat! Unethical business! Call someone else. read more

Bounds Heating & Air - Here is the $400 temp thermostat at Lowes - Heating & Air Conditioning/HVAC Near Me - Gainesville, Florida

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My sister recommended we use Bounds Heating and Air. She was happy with the work they did for her. We went online and requested an estimate for a new A/C and they called back right away and set up an appointment to look at our old unit. We ended up selecting their mid range Carrier A/C and we are so glad we did. The service was amazing and installation was finished in about 4 or 5 hours. They hauled our old unit away too. Our new Wi-Fi enabled thermostat is great for turning the air down from our phone. Call Brian and/or Tiffany and they willing take great care of you. read more

We were in contract with Bounds for six years when they dumped us without warning. Bounds was the company that installed the hvac system ten years prior. They have been serving the unit ever since. When we were due for the yearly checkup, the technician informed us that Bounds would no longer be coming to our area and we would have to find another company to handle maintenance. They also made the technician complete the visit and at then give us the news. Then over the next week Bounds continued to contact us to buy a filter from them. Why would anyone let you order their filter after being dumped? read more

Have used them for many years with satisfactory results. Currently needed new ac system they were the only company that listened to my issues, went into the attic and came up with a resolution to resolve my problem. They were the most economical too! read more

Service technicians arrived promptly, after first texting me. They quickly diagnosed my A/C problem and resolved it. They were thorough, clean, and hard-working. Bounds has been our HVAC service provider for years - with good reason. read more