Since the installed replacement cost have more than doubled for just a single stage 15 seer system…read moreand 3-4 times higher for an 18+ seer variable speed condenser and air handler system, I began researching different systems and vendors. During this time, I learned that not everyone likes a do-it-yourself like me. Some even said I wanted, "free work." Not true! However, the current installed prices spoke to me. I grabbed my tools! Pulling a local permit as a home owner/builder in Florida, I installed a 2 ton (24k) ACIQ-24-HP32 condenser and ACIQ-24-AH32 air handler, and related mechanical. This system replaced a 26 year old 1.5 ton (18K) Trane XE-1000 condenser and TWGO18A air handler that was showing its age -- like me. One of my main hardware vendors, HVAC direct, patiently worked with me as I learned the new system requirements. With help from Isaiah Luke Appliance Repair to do the final commissioning of the system, the new ACIQ inverter system passed local inspection! The new system is a noticeably quieter and produces considerable heat split by comparison with the previous system. The fact that the ACIQ has a higher BTU rating, (24K) a higher seer rating (18), and yet uses smaller breakers, 30A down to 25A on the outside unit and 30 down to 15 amps for the inside unit and doesn't dim my lights when it runs, says it all. Thanks again to: Isaiah Luke Appliance Repairs!

Mr Luke was great. Really. My refrigerator stopped cooling. He explained what my options were and…read morehelped me decide which option was best. Very good explanation to help me choose. He responds by text or call back reasonably. I value his dependability highly. Hopefully I won't need repairs for a while. Isaiah Luke will get the call if needed.

Came out for a service call for a 7 ton unit in our commercial building. Fixed the problem and had…read moreus back in operation quickly. Would recommend to anyone. Thanks again Refined Heating & Air

I would recommend this business to anyone in the area. Chris was polite and genuine and quick but…read morethorough with his work. Thank you!

Owner came out on a Sunday after a hurricane. Prices were upfront and honest. I have an electrical…read morebackground so I had pre-tested the components. He replaced exactly and ONLY what needed to be replaced. No-upselling, no trying to make a buck. Hourly rate/ service call price was not cheap, nor expensive. You get what you pay for.

From the people who helped me set the appointment to the serviceman who came to do the work and…read morerepair my unit. Awesome is the only word that sincerely speaks to each phase of this company. They did a fabulous job and I would HIGHLY recommend them for your A/c work. Just for some perspective, I'm an old geezer who has managed quite a few rental apartments and I have cycled through different companies and I have to tell you, I'm not easily impressed. Again, all I can tell you is AWESOME.

I want to preface this review by stating that I was satisfied with the employees who provided the…read moreinitial estimate and performed the repair. However, my complaints with Bounds Heating & Air stem from their business practices, lack of pricing transparency, and poor communication. Earlier this week, just days after my wife and I welcomed our first child, our AC stopped blowing cold air. While the unit was cooling, the blower motor had failed. Since Bounds had installed the system when the home was built in 2013 (their sticker was still on the unit), I assumed they would be well-suited for the repair. I called on Tuesday, and they sent a technician who diagnosed the issue and quoted me $1,420, plus a $90 diagnostic fee, bringing the total to $1,510. While I had seen similar repairs estimated between $800-$1,800, I needed the repair done quickly and didn't have time to shop around, especially with a newborn in the house. Scheduling Issues The technician was scheduled to arrive between 3-5 PM the next day, as we had a doctor's appointment earlier that afternoon. However, I received a text just before 2 PM stating the tech was on the way--meaning no one would be home. When I called the office, they claimed the appointment had been scheduled for 1 PM and that the tech was actually running late. I still had the original voicemail confirming 3-5 PM, but despite the miscommunication, they did send another tech later in the day. The technician arrived around 4 PM and completed the repair in 40 minutes, which I appreciated. However, after researching later that night, I found the blower motor itself typically costs around $500 at retail, and likely less for a contractor. Lack of Pricing Transparency The next morning, I received an invoice--but it was not itemized. There was no breakdown of parts or labor, no part numbers, no taxes, and no indication of whether the parts used were OEM, aftermarket, or remanufactured. I had never seen an invoice so lacking in detail. When I called to request an itemized invoice, I was told that Bounds does not provide itemized invoices and that it was "not standard practice." After pressing the issue, I was eventually contacted by a manager named John, who explained that Bounds uses a third-party national company to determine pricing and that they would not disclose the cost of parts or labor. I expressed that while I understood a markup was involved (as is common in many industries), a business should still be able to break down what the customer is actually paying for. If the motor cost around $500, that would mean I was charged $920/hour for labor, assuming a one-hour minimum. When I pointed this out, John refused to provide any further breakdown and made it clear the owner would not either. Essentially, the response was: "We're not going to tell you what we paid for anything. Tough luck." Final Thoughts I have never encountered a company so unwilling to provide basic pricing transparency, and I will never use Bounds Heating & Air again. I strongly advise others to seek out a business that values clear, upfront pricing and better communication with their customers.

Ken is amazing! Great work! Good people! He shows up and gets the job done! Thorough.read more

Outstanding people. I will be obtaining a maintenance contract this fall because of their service,…read moreprofessionalism and expertise. Ken is exactly what the problem called for. Thank you!

Great service and straight forward on pricing. Good install and so far very satisfactory with ac.read more

We were in a panic when my husband accidentally cut the water main in front of our house on a…read moreSunday afternoon. We couldn't locate the shut-off at the street, and it was looking like we were about to flood our entire property (as also perhaps the entire neighborhood). One phone call had a technician at our house literally within 20 minutes. He could not have been more efficient and courteous about sourcing and fixing the problem in no time - even going so far as to shovel back a lot of the dirt that had been washed away at the site of the break. Once all was said and done, the cost was actually LESS than I was expecting it would be. Cannot thank them enough - I am grateful to now have a trusted 24-hour plumbing team at the ready!

Everything went right Jerry is fantastic very helpful and reasonable. His team was also excellent…read more Would highly recommend him.

William R. just performed the first semiannual maintenance on my new AC unit. I was so impressed…read moreby his customer-oriented attitude and knowledge/expertise. Happy to rate Gator AC and its' employees 5 stars.

Todd came out with another gentleman named Brandon to take a look at my AC outside unit, as well as…read morethe duct. He was very professional and pleasant to work with. He cleaned all ducts, inside unit & closet (didn't even charge for this), as well as outside unit's maintenance. I cannot recommend this business more. When I reached out to other local businesses regarding duct cleaning (including one in Orlando area via Google Sponsor Ad), they were asking $500+, whereas my total bill including the duct cleaning and maintenance was only around $300. Most importantly, only this and another business have BBB credited, so felt confident and safe to call from the beginning.