Most outdated room I have ever been in for a Marriott. Not happy about the furnishing, extremely low quality and old. Stains on the shower curtain. No mattress cover on bed and also found hairs in my sheets. What the hell. Don't waste your money, find a nicer hotel! read more

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Summary based on 1 multi-day stay: --generic upscale business oriented hotel in ok, but not great setting --charge for parking --free high speed internet; wired and wireless available I'm starting to think that this sort of hotel appeals to those who wake up and aren't sure what city they're in. I used to book Marriott/Hilton/Starwood and park myself in their executive levels, but after a number of indifferent experiences I've found that the Hilton Garden Inn class hotel provides 99% of what you want with a significantly better cost. And avoid the masses at breakfast. read more

First time in Colorado and we decide to start our trip form Boulder! Excited about the hiking and exploring, we decided to fly in at 6am! A little hike later, at 1pm, we decided to call the the hotel and make sure our room would be ready! They told us the room might be ready by 3pm but GUARANTEED by 4pm. We arrived there at 4.30pm and Paul at the reception informed us that they have no rooms available and needed more time. 10 minutes later we insist and ask to have the room, which according to them was an upgrade, with a nice view of the mountains ( see picture attached). Once we get to the room, we get surprised by an interesting view of a curious ladder and a bucket. I'm sure behind the hardware store in front of us, there was a gorgeous view of the mountain!! We walk downstairs asking if possible to get anything else which is not that view, Jami told us, in a very abrupt manner "there is nothing I can do, talk to Paul" and she walked away without apologizing! Finally Paul told us there was nothing he can do and that was best they had! Also, forgot to mention, that we were curious to know about the services offered by the Spa which had a big sign at the reception. Too bad that the staffs knew nothing about it, maybe we can get the information and share it with them. Even if rooms have a problem, the staff should be trained to do a much better job in meeting our needs and questions and not promise things that don't exist! read more

Boulder Marriott - Grand view from the room that "we should enjoy" - Hotels Near Me - Boulder, Colorado

I hate to be THAT person but ugh. The M club is in the lobby and seems to be open to all. WTF, Marriott? I paid for an exec room and ended up with a view of HVAC. I asked about switching rooms and, to be fair, what they offered had a better view but was smaller. When I came back front desk said "well, it was a downgrade." This particular Marriott is why I joined Bonvoy- a decade ago. Now that I've reached platinum level I know why I we avoided it for 10 years. I should have heeded the other review warnings. read more

Strike 1: I arrived after 4 and was told my room wasn't ready. I had to wait 15 minutes for my room. Strike 2: I finally checked in and went to the gym. Somewhat spartan. Several treadmills, but not much else. Strike 3: The wireless internet was out when I got here. It is after 10 and it is still not up. (I am typing this in the business center.) No one here appears to have a clue when it will be up. I am told some engineer is coming after midnight who may or may not fix it. We will see. Edit: After I wrote the review above,the hotel got the internet back at 11 in the morning, and comped me both internet and parking. That was very nice of them, so I have calmed down and edited this review. The rooms here aren't bad. The place is somewhat dated, but not unclean in any way. It is a little overpriced, but frankly there is not a lot of competition. If you want to be close to your kid at the university, this is probably your best bet for the money. read more

It's a Marriott. Good service, clean, spacious rooms, boring decor and architecture. The stairs are emergency-exit only, so you've got to wait 3 minutes for an elevator even for the 2nd floor. Extra points for windows that open, though. Decent location, thought St. Julien certainly would be better for walking about downtown. read more

I am giving the Boulder Marriott 5 stars because they offered THE BEST SERVICE I HAVE EVER RECEIVED AT A HOTEL. I have stayed at a dozen or so five star hotels and truly the service did not compare. Just one example: I came down with a bad cold while in Boulder and called room service to see if they had chicken noodle soup, despite not seeing it listed on the menu. Unfortunately they did not have any. Thirty minutes later I received an unexpected knock on the door and room service delivered a tray of hot chicken noodle soup, a pot of tea and tylenol, on the house. There are many other examples of staff going above and beyond during our stay. The rooms and facilities are on point at 3/3.5 stars. The bed is incredibly comfortable. Nice HDTV. More than anything, fantastic service. read more

Stayed here on Halloween night with some friends. It's a convenient location to be close to pearl street. Hotel seemed nice, but nothing out of the ordinary. The staff seemed distant when we were hanging out on the first floor. I did put in a service request on the Marriott app (I asked for additional pillows) and it was never fulfilled. I put in the request when I checked in on my phone. That was disappointing to see that there is a lack of communication between the smart phone app and the hotel team responsible for these requests. read more

Amazing hotel close to all the main shopping Service was great , Rooms were clean Staff very friendly Loved the appetizers in the afternoon read more

It's a relatively nice property with a number of amenities. The problem is customer service. I did not feel welcomed nor did the staff try to be helpful when a few issues had to be resolved. Calling the front desk will require a lengthy hold, which means that the hotel is understaffed. This hotel definitely needs to work on getting its act together. read more

Nice location, right next to a whole foods, no view to speak of from my room but I was there for work so it didnt matter. Pool is laughingly small but clean. Generally I hate underground parking but theirs was very well lit with plenty of spaces and there always seemed to be an employee doing something in that lot so I felt safe. Get a massage at the place next door and eat at the Thai place around the corner while you are there. The only minus is there is no free breakfast and the one that is there is very expensive and just ok. Thinking room service was actually cheaper than their breakfast but there are lots of other options including an Ihop just across the lot. read more

Very Disappointed. We had a wedding 0n 9/9 and most of our guests stayed at the Residence In Marriot .I dropped of welcome flower arrangements ad goodies which were never delivered to my friends' rooms. I picked them up from the front desk Monday am. So glad I went to the effort!! At the Residence Inn Marriot., my guests were treated like welcome family. at 1/2 the price. read more

I wasn't wow'd and I wasn't disappointed. Good parts were free internet, free printing for boarding passes in the lobby, clean coffee makers, and clean room. The minuses were towels I re-hung were taken and washed unnecessarily. The pluses: *powerful water pressure in shower *the view (facing mountains on 4th floor) *yummy free cookie *the coffee maker in the room didn't make tea taste like coffee *windows opened *free Internet The minuses: *towels that were hung up in order to be reused were in fact taken and replaced *standard hotel blow dryer from mid-80s *parking not free *our check-out via TV instructions included a button that didn't exist on our remote The neutral: *spotted a toilet on a dolly in the parking garage which was kind of funny so I'll split the difference Boulder is not exactly overrun with hotel options, and the B&B we'd considered was going to be a little pricey considering the room options. So the Marriott turned out to be a good option and suited us well. Comfortable and no major issues. read more

Had a king size room with a Flatiron view. The Hotel is not brand new but the rooms and lobby looked clean and modern. Pool was under construction and $9 parking was unnecessary because there were empty lots that you could park at around the back of the hotel. Get breakfast at The Buff Restaurant, pancakes are delicious. read more

My experience at the Boulder Marriott wasn't terribly bad, but nothing truly fantastic either. While the hotel is in a shopping plaza area, it's not close to the good nightlife and restaurants and required a cab ride in the ice of winter. Additionally, it hasn't been updated in quite some time and has some rather dated decor, such as brass. However, I always enjoy staying at Marriotts. The staff is attentive and helps me with arranging cab rides, things needed in my room and anything else I may need. Free wifi this day in age is also a nice bonus. Though I was told it was only guaranteed to work in the lobby, I did get an acceptable signal in my room. read more

This is the best Marriott I have stayed in for a long time which is probably because it is smaller than most. The only reason I have docked a star is because of the $9/day parking fee and $12/day internet. Otherwise, the hallways and rooms are huge and spacious. Although the decor wasn't the most modern, my room was big enough for a couch, coffee table and armchair. I especially loved that my room had a balcony door that opened and let that fresh CO air in. The entire hotel was toasty warm too! read more

We were here for my sister's bachelorette party. There are good and bad things about this hotel, certainly not the nicest, best, biggest Marriott I've stayed in. But as expected, very good comfortable beds. Rooms are average size, but bathrooms are spacious. We stayed about 4 to a room and never felt cramped in our connecting rooms. We never stayed in the lobby for long. The gym and pool is right adjacent to the lobby and next to the elevators. I would have felt uncomfortable. The pool is a joke. It's like a kiddy pool. Its a bit far from downtown, but around here they have a few strip malls that you can find essentials and necessities from. There's a nice liquor place that we got a few bottles of wine from if you walk to the back, a nice supermarket across the way. Also the Essentials spa is right there. There's also a few good restaurant selections. For breakfast please try the Buff! It's soo good. Taxi ride is about $8-9 without tips to downtown. read more

While the hotel itself may be in need of an update; the staff couldn't be more awesome. We came in town for a conference and booked through Expedia. We had a small hiccup at check in. The staff- specifically Hannah and the young guy working with her - Josh? Justin? Of course I can't remember his name right now! - Were absolutely gracious and responsive. They were truly outstanding at fixing it and making us happy. We would completely stay there again! read more

Friendly front desk staff. Clean hotel. Good location. Coffee maker was broken. Missing the on/off button. Only one coffee cup. No creamer for coffee. Toilet did not flush properly. Seems as if the house keeping staff needs to be trained to look for and report defects in the room. read more

As an elite member I visit too many hotels! This was a good hotel. Taylor was awesome both with check in and check out. The concierge lounge left something to be desired. Minimal offerings but I suspect they didn't have the customer base to support more.Boulder is a fun town and this is a great location you won't be disappointed! read more

Boulder Marriott - Hotels Near Me - Boulder, Colorado

Our wedding party stayed at the Boulder Marriott last week and they were awesome! Treated us wonderfully, cannot say enough! The bride and groom had a gorgeous corner room with amazing views on two sides... they treated us so well! Thanks to all of you! read more

I arrived on a Sunday evening, quickly checked in by a friendly front desk attendant who offered recommendations on stores, restaurants, or attractions since this was my first time in Boulder. Room was clean with nice conveniences like multiple USB charging ports and 110v outlets around the room. Bathroom was clean and well stocked, bed was comfortable and no stains anywhere, and I check everywhere with a bright LED flashlight before I unpack. The next morning I asked the concierge for a breakfast recommendation and he said the Buff right out front was very popular but gave me a coupon for a free breakfast at the restaurant in the lobby...nice touch! Unfortunately later Monday I received word that a family relative who had been very ill lately had taken a turn for the worse, so I changed my flight home to Tuesday. Upon checking out Tuesday morning I explained my situation to the concierge who composed an email to his regional manager requesting a refund of the $600+ for the rest of the week as I was checking out 3 days early. Less than a week later I received a very kind personal email from Christopher Rooney, Marriott Accounting/HR manager, that the refund was approved and a couple days later the credit came through on my Visa account. Marriott had no obligation to refund me the money but in my book, that was excellent customer service. The family member did pass away that Wednesday morning and this courtesy by Marriott helped relieve some stress during a very difficult time. Thank you Christopher Rooney, I will continue to keep Marriott hotels at the top of my list when traveling. read more

Staff was friendly, free cookies and beer! The computers were down so checking went slow. The room was clean but the molding had significant cracking were the roof connected to the wall. The crack looks very noticeable and looks tacky. The hotel has a bar and pool at least. They had warm cookies on our way out. read more

Boulder Marriott - Hotels Near Me - Boulder, Colorado

The staff here have been amazing. They have been so friendly and professional. They have stepped up to make our stay fantastic. One of the best Marriott Hotels our family has stayed at. Very close to CU. A beautiful 3 mile trail nearby, Boulder Creek Trail, if you like to bike or run. read more

The first night we checked in to the hotel, we were so impressed by the amenities and decor that we cancelled our reservation at a different hotel the next night and extended our stay. We called early and received a confirmation number that our stay had been extended a second night. The next day, we were out hiking in the mountains when we missed a call saying the hotel was "confused" why our stuff was still in the room when housekeepng went to check it. The voicemail stated we "should have checked out." We called back immediately, only to be left on hold for 10 minutes. When we finally reached a human being, she said we had to speak to the front desk, and we were back on hold for another 5 minutes. I understand that 15 minutes doesn't sound long but it felt like a huge inconvenience when we were out on a hike, worried that we were going to lose our room. When another person finally picked up the phone, we explained the situation and the line was silent. No words. The line was still active, no one had hung up, yet no one replied. Frustrated and confused, we quickly ended our hike and adventure, turned around, and came back to the hotel as quickly as possible. We come back to the hotel and the front desk assures use everything is fine, they just didn't have our reservation at the desk. We didn't get that, because we showed them the email with our new reservation, but we assumed everything was fine. Fast forward two hours later, we return to our actual hotel room around 4pm. We open our door to find a housekeeper in our room. Another woman, I believe a supervisor, quickly came to our door and accusingly said "did you check with the front desk that you have this room?" We said yes, we did. Not wanting any more fuss and not wanting to wait for the housekeeper, we explained we didn't need any services. She said okay and went to leave, but then quickly turned around and came back to unplug her phone from my charger on the bedside table. I'm very frustrated because, the first night, this was the best Marriott I've ever stayed in. The facilities and rooms are beautiful and the prices are fair. However, every encounter I had with an employee here was sub par at best. Coming from the hospitality industry, I really expected better of this hotel chain. The last day of our vacation was burdened with stress about our room and then a rude welcome back after a long day. read more

Awful! As a Marriott Platinum member this is the first time I am considering a different brand. Great lobby... Dirty rooms and even worst customer service. Example; even after several requests we had to shower with water over our ankles, rooms not serviced until after 5pm after 3 requests. Marriott lacks consistency between its hotels and it is frustrating! read more

The staff and the bed are the only good things about this hotel. When you walk in , the lobby look nice and modern but once you go up to the room it feels like you go back in time .... the room is old , smell bad and need update ASAP. Next time in town ... I'll go else where! read more

We've been here about 45 mins. The lock to our room won't open with our keys. The staff worked on it and said it was good to go. It's not. The bathroom door needs repair. It slides w great difficulty. Couldn't turn on room lights- not plugged in, we discovered, after a search. Shoddy workmanship. Expected better- especially for the price!!! $500 for 2 nights. Pitiful. read more

Ignored our reservation for two queen beds. Just said: oops, sorry...we made a mistake. Offered to send up linens for the sleeper sofa...didn't. Offered to comp parking...didn't. Did comp one night after I made a big fuss. Told me my rewards membership didn't include breakfast. Worst Marriott I've stayed in and I'm a long time MarriottRewards member. Avoid this one!! read more

This was the worst experience ever with Residence Inn ever. When checked in late night and the room was not clean. The studio room had hair in bathroom, bed and chairs. Refrigerator not clean. Had wipes and disinfectant spray due to Covid which helped in cleaning. A week long stay for vacation made us more frustrated when we saw the same vegetarian breakfast every single day, (potato cheese wrap) which we had for 2 days and rest of the days had to buy breakfast outside. Moreover the non vegetarian breakfast was different every day which made us very low showing disrespect for vegetarians like us. Upon complaining they told, this is what we have as it is Covid and we put in what the Manager tells us. Can anybody have the same food every single day to start with? Even our kids were sad as they had to go for breakfast outside waking them up early. What is the use of paying more here? Parking has 20 dollar payments every day. Please look out for other options to stay nearby and don't waste money here. read more

Accidentally showed up here after booking a room at a different Marriott down the street & had the worst customer service here. Very rude. Won't be booking with Marriott again, ever. read more

Location is great. Hotel lobby is very nice as is the M lounge. The front desk staff and lounge staff were all exceptional. The rooms however are in desperate need of a gut and redo. Their is a HUGE disconnect between what you see and experience in the lobby/bar/lounge area and what you get when you open the door to you room. The beds were good but the carpet, furniture, bathroom and layout were way past their prime. If it weren't for the staff (front desk and lounge) I would have given it a much lower rating. read more

This is a nice hotel in a great location that is not up to what I would consider Marriott standards. It is a very "typical" Marriott in that it has the wonderful beds, but it felt a little dated. I spend 150+ nights a year at Marriott properties so my expectations can be a little too high sometimes. I called and requested an early check-in and instead of saying that they would do everything that they could, they spent their time explaining that check-in is 4 pm. The concierge loung had the skimpiest evening food I have ever had at a Marriott. Breakfast was OK. I will stay here again because an average Marriott is still better than most other hotels. read more

First time here in Boulder and my first impression has been horrific to say the least. I had to go downstairs not one, but two separate times in order to have my room key finally work. After eventually getting into my room, the TV remote is no where to be found. I called the front desk and they said they were sending someone up to provide me with one. I waited over 10 minutes and no one ever showed up. And on top of that, the outlets are jammed so I am unable to charge my work laptop. If that wasn't enough, my AC was broken for the first 3 nights of my stay. Night 1 was over 80 degrees. Management did not offer any additional accommodations for the hour long of trouble all 3 of these ordeals have caused. I do not recommend staying at this hotel. *UPDATE* one day later, it gets better. Maintenance came into my room and realized there is not even a cable box connected to my TV and that the AC does not work. So they finally move me to another room which does not have working AC either. read more

The hotel was recently updated and staff was friendly. It was a nice surprise when we were offered breakfast at the M Lounge. It was tasty but there was only one girl working and she was overwhelmed. We had to wait for plates, then forks, and ask for napkins. Overall, though, we were pleased with the stay. read more

Stayed here for a beer conference. Had an oversized room that was typical Marriott, but the friendly and very helpful staff earned this hotel four stars. If we're ever back in Boulder, we'll definitely stay here again. read more

Actually no stars earned but forced to put one. Absolutely stay away from the hotel. It is filthy. Having just checked in, I am waiting for housekeeping to change the bed sheets as they are soiled and pillowcases are covered in hair. Not to mention, the stained carpets are absolutely disgusting. The condition of our room is beyond anything I would expect from Marriott. Also beware that there is major construction taking place 25 yards from their front door and the large machinery starts at 6:30am. Clearly no noise ordinance in this area. I will mention that the staff is empathetic and accommodating, but it is so unfortunate that they are put in the position of supporting such deplorable facility. read more

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Location of the hotel to various venues was great. We stayed in a "renovated room" but found it very IKEA like. In the pictures the rooms looked high end. The reality is that the furnishings seemed very cheap. The bathroom had a sliding door (not a pocket door) that got stuck. If it weren't for my husband, I would have been unable to get out. Although we were informed of the renovations happening prior to our stay, we found the stairwells full of construction debris (rubber gloves, packaging, and drywall dust). The construction noise began at 8:30 am :/ Overall, the staff was friendly and we liked the free cappuccino in the snack shack. If you're looking for high end hotel keep looking. If noise and debris don't bother you this may be for you. read more

The service was lovely but I was very put off by the location. I didn't expect to spend the weekend in a strip mall overlooking an IHOP. Moreover, it was somewhat hard to find because it was buried in the back of the strip mall. Luckily I didn't spend a lot of time in my room because there are so many outdoor activities to do in Boulder. read more

One employee was caught by the security logs stealing money from my room. Hotel management did nothing to help and I have not been able to get reimbursed for the burglary. Hotel management was really obnoxious, and - knowing I live on the East Coast which makes it difficult for me to file a local lawsuit - has given me the silence treatment. I have contacted the local police. read more