LOW LIGHTS AT THE LIMELIGHT...PART 1
My family and I were looking forward to a relaxing mountain getaway at this newly constructed Limelight property and while there were some highlights during our weekend here (only enough to count on one hand), if you read nothing else from this review, at least read this: do not spend your time or money at this property unless you want to be made to feel like a small shell of yourself. While the hotel has stunning views of the beautiful Boulder Flatirons, sustainable amenities that complement the sleek design of the place well, frankly, none of that matters when the staff here barely recognize you or care to make your stay enjoyable. On our second night here, my daughter and I decided to sit next to the Ajax restaurant where there is comfortable chairs and couch seating for guests looking to enjoy a drink while watching a sports game on TVs that encompass the main lobby and bar area. All of the five TVs had the CU Buffs game on and given the Buffs were doing pretty poorly (the final score was 52 - 17) we kindly asked a woman working at the front desk if she could change one of the TVs to show GAME 7 of the World Series. She gave us a confused look before mumbling something about seeing if she could change the channel but being unsure if it would be possible. We watched her walk up to the bar, ask a bartender a question, and walk back to the front desk without acknowledging us or at least following up to explain why she couldn't change the channel. She disappeared on us which is a common theme of this whole stay if you continue reading the remainder of this review. My daughter then got up to ask a young man working at the bar if he could do anything to help us and he also had nothing to say. I understand that there were many CU Buffs fans watching the game that night but there were 5 TVs all tuned to the same channel and all we wanted was to turn ONE of them on to a much more exciting game. I got up again to ask 2 other people working at the restaurant if they could help us and they directed us to a very nice woman working at the bar who finally turned the game on. It should not have taken 25 minutes to flip a switch on a remote, and the night is just getting started. Before all this commotion with the TV occurred, my daughter and I ordered a chai latte that our waiter had brought to us and when he came back to check on us and see what we thought of the drink, we weren't really a fan of the chai (something was definitely off with it, just like this whole experience). Instead of asking us if he could bring something else out, he simply took our menus and walked off. Continuing with the theme of people who just seem to disappear and vanish into thin air here, this server never returned to our table the rest of the night. Twenty minutes pass and we keep watching the game before a waiter named Cole appears. We explained that we were disappointed in the service so far and were still interested in ordering some food. Cole seemed promising and said he hoped to turn our bad experience around. We got some fries and a side of bourbon glazed sweet potatoes to start--let me tell you, the slight amount of maple syrup that the sweet potato wedges were bathed in was the only sweet part of this whole night. After Cole brought out our food he too just disappeared. I understand there were a lot of people there that night for the game, but a simple check in to see what we thought of the food or if we needed anything else is the bare minimum and would have been appreciated. Cole sadly disappeared into the same vortex for 40 minutes, before returning, I was shocked! I thought he had left for the night or fallen asleep on the clock. In the mood for something sweet to turn this sour night around, we asked for the dessert menu which Cole brought out before totally vanishing for the rest of the night. RIP Cole and the 3 others as they all were taken by some mysterious ghost force that lives within the walls of the hotel and makes people disappear. The World Series continued and we too kept striking out here. Multiple people walked by where we were sitting, saw we had menus in our hands, and barely made eye contact nor said a word. There was a mother-daughter sitting directly across from us who received attentive service all night. I guess if we had dressed in our finery and ordered more drinks or brought out a bougie designer bag, we too would have received the same acknowledgment, instead we were made to feel insignificant and invisible. (See the attached photo for Part 2). read more