Wow. Efficient, friendly, fast and filled with team members who don't appear to hate their jobs or their customers. Dennis at the door was a delight. Denver's DMV offices are a mess and hard to get to and booked solid, so I drove 30 miles to use the Boulder office. Made an appointment online (required in these pandemic times) and was able to get one next day. Showed up a half hour early and planned to wait outside, but Dennis ushered me right in, no problem. Well played, DMV. read more

Best piece of advice: Make an appointment online! Because no appointments were available for over a month, I went as a walk-in on a Wednesday morning. It opens at 8 a.m. and I arrived at 7:45. It is located inside a mall and about 20 people were already waiting in the hallway. I signed in on the kiosk to transfer my out of state driver's license and received a letter/number code. I have no idea what the process is for calling codes (T405, R600, B211), but I was skipped for over 90 minutes by people with appointments (make the appointment!!). I had everything needed when I finally saw the teller and was out by 10:30 a.m. Not a terrible experience and it is a DMV people (stop whining), so the experience was what I expected. Hopefully I don't have to go again for another 10 years. read more

Horrible experience.... was told no walk-in after 12 but I got there at 11:20am they refused..... lobby empty no guests and they still refuse... I had to drive 1.5 hours to get here to be turned away..... especially when they're empty and could have helped me. Apts are a month out not acceptable read more

Wow, I would like that day back in my life. I arrived at 10am on Wednesday morning and took a number. There were already several people in line, and my ticket told me it was an expected 2 hour wait. Okay...no problem. I ran some errands (including getting license plates, which only took half an hour), and came back an hour and a half later. Then I sat and waited. And waited. And waited. It took them 4 hours and 45 minutes to call my number, and another half hour to get my picture taken. 5 hours and 18 minutes total time spent at the DMV. Yikes. I added a star because the employees were very friendly and apologetic. But seriously....I was at the point I didn't feel like being friendly anymore. I just wanted OUT of there, and felt like they were wasting my time even more with the stupid chit-chat. The location is really weird. It's inside a shopping mall next to 24 hour fitness. There are a couple of small restaurants that offer "DMV Specials"...which was kind of cute. Rite Aid and Walmart Neighborhood are also within walking distance. Bring cash or checks....they charge a fee to process a credit card (I would have paid an extra $3.00 on a $21.00 bill). read more

Even though I had to wait 50 minutes instead of the estimated 24 minutes upon arrival, I had an overall pleasant experience here. After reading all the other reviews, I think that it's best to come in the morning to avoid a 2-5 hr wait. Keep in mind that there is soo many people here besides yourself, so it does take a while! I've lived multiple places in Indiana, Kentucky, and now Colorado, and this was the best experience I've had with getting my drivers license issued. All of the employees were pretty friendly. Well...except for the older woman that someone previously mentioned. She was the one that I was with. She was very unfriendly and didn't smile or talk except to ask the required questions. Honestly, she was the only negative thing about this place. Thank goodness for the other employees! read more

What a nice surprise! Great people and fast service. I came prepared to spend an hour even though I made an appointment online. At the counter in about 2 minutes. Clerks were friendly and quick. Breezed through and got my new license in the mail in about a week. I do feel for them for having to work in such a seedy office though. Maybe a new paint job or something. read more

This is of course grading on a DMV curve, but on that curve, this place is ok. Tips to you, Going there before they open, usually results in a fairly long line. So you either need to get there super early to get near the start of the line, or you are in line for a while. Lunch isn't any better, as there is lots of people and the workers are sporadically taking their lunch breaks, so it slows way down. So I suggest mid morning or late afternoon. On a whole the people are pretty friendly that work there, especially grading on the Curve of DMVs. So they get the A-Ok from me. read more

Here's the thing, I made an appointment and I got what I came for but it was awkward because of the way a DMV employee treated a customer. I was waiting and there was an extremely rude customer and the DMV employee was rude right back and definitely making an example of the rude customer. I get it but it makes it uncomfortable for all of us non-rude customers ya know!? read more

Colorado has totally revolutionized the DMV! This is better service and more personable care than I get at most restaurants or cafes. Greeted right at the door by a effervescent woman with a sparkling crown who got me a ticket # and I literally barely sat down and my number was called. Avis, the counter attendant, pleasantly and efficiently moved through the questions and eye test. Less than 2 minutes later I was done + paid and was back in my seat awaiting photograph. Boom! New drivers license! Bless you Colorado DMV! read more

I must start this review with the caveat that, no, I didn't complete my licensing process at this location. It is inside a dilapidated shopping center with many little restaurants and tattoo shops to walk past. There are a couple of check in touch-screen computers. I would recommend going online and making an appointment. I came in the early afternoon on a weekday and the ticket I pulled stated that it was a 2 hour and 47 minute wait. There were chaotic lines, dirty dingy chairs and people spilling out into the lobby/hallway of the attached mall. I can't fathom a guess where they do actual driver's tests-- maybe around the parking lot where all the cars are parked? Oh goodness. It seemed very dirty, the air was warm and stale, and the people waiting seemed very, very unhappy. I sat and waited a few moments, recognized that my time is worth more than this...and abandoned ship. It was my first experience at a Colorado DMV...and I will find a different location to switch my out of state license to a Colo one. read more

This place has improved so much, I remember coming here when I was 16 to get my driver's license and the experience was so bad but I'm 21 now and I came back to get my ID renewed and the lady at the front door was so nice.YAY read more

This was painless and fast! They had a greeter at the door who printed off the number based on what you needed to do. Didn't even sit down before my number was called. Went through a short series of questions confirmed my address and took the eye test. Less than five minutes. Paid for the renewal and was directed to chairs near the camera. The wait for the picture was less than ten minutes. read more

Great service and very efficient!! It was a very busy day when i went and i still got out in maybe 15 minutes or less. Just needed to get my horizontal license and a picture taken. Sophia and Barbara were very helpful read more

Worst exsperiance I have EVER had at the Boulder DMV and I was Born and raised here. Not only did the lady at the window rude. She did not know what she talking about. Wasted my Time and Energy dealing with people either untrained or discriminate. I also did not get back my Id. So now i got to go back in for that. read more

I've lived in New York, California, Washington and now Colorado. The Boulder DMV is by and far the most backward and incompetent DMV I've ever had the displeasure of visiting. Prepare to spend hours waiting only to be greeted by mean and nasty people who get off on making your life difficult and wasting your time. Avoid the old grey haired guy at all costs if possible. read more

Oh, Sandy. How I adore your sassy attitude, speedy services, and complete desire for the work day to end. It wouldn't be a DMV without you. You are the archetype of DMV workers, and I solute you. Sandy had me in and out of the DMV in 25 minutes on a Tuesday mid-morning. In her head I could tell she was thinking: "This looks like a competent young lady. Let's see how fast I can go through all the questions and eye exam to get to the next person." Record time! I forgot it was cash/check only and had to skedaddle to the next door Walgreen's to take out doe. When I returned they had already called my number (only 8 minutes of waiting time!). I thought I would have to grab a new number, but instead was allowed to the front of the line--YES! Losing my license wasn't such a horrible incident after all. But I'm sorry, it can't be a five star rating... the government building lodged in an arcade is unforgiving. I drove around the parking lot area for ten minutes trying to figure out where this place was. The drivers license photo? Well, I can only blame myself. read more

I came here about 3 years ago trying to get my first Colorado license. I had my birth certificate, my passport, my social security card, my NJ license, and proof of residence. They would NOT give me a license. My father had to go stand in line for about 2 hours at the state office of New Jersey to obtain a more "official" certified copy of my birth certificate. He did that for me, sent it out, and went back to this office again with yet another document. No joke - they told me AGAIN it was the wrong birth certificate. I said to them -this is the birth certificate that New Jersey administers! Nope, shut me down and turned me away. To this day I still can't believe the awful experience I had there. I'm not sure what they wanted from me! I went to Broomfield and got a license in literally 15 minutes! Don't go to Boulder!!!!! PS The reason I'm writing now is because I need a new license and was looking up the new Broomfield location :) read more

BEST DMV EVER. I overheard a guy there once time and he was talking about cool ideas about life and the government. wow I mean just wow I think I've finally found place to f*cking call home --rip young romi --long live young domi https://www.youtube.com/watch?v=9sUfa05cZOA read more

Today I was served by an extremely condescending and rude older woman on station 4. I know it must be miserable working in such a high stress job, but basic customer service would be appreciated. I wish I got a good look at her name because I would really like to make theanager aware of this. read more

Tucked away inside the shopping center next to the 24 Hour Fitness, I have passed this DMV lots of times and never knew it existed. The location is small, and everything is in one central room which can become packed quickly, and feel slightly claustrophobic. I went to this location to switch my FL drive's license to a CO one. When I arrived I checked in and received a number. The lady at the desk asked me my purpose and made sure I had all the necessary paperwork. Better to weed people out that didn't do their research before they came. The wait to meet someone to take my information was only minutes. They had a lot of tellers open, and I thought I would be out of there in no time. Boy was I wrong. What took the longest was waiting for my picture to be taken. For some odd reason, there were two camera stations but only one open. The guy manning the station was taking his sweet ole time, so needless to say the line backed up. One guy went up to complain that he was waiting 2 hours! Mind you I arrived at around10:30 so this guy came early. After my pic was taken I was given a temp and told my license would come in the mail. In FL and PA you get it right on the spot so this was a little disappointing especially since after the wait. The staff is nice, unfortunately for them they have to come to work at such a dingy location. I have seen much nicer DMVs, I mean there aren't even windows. This would be a good place if it didn't back up with the picture taking. They could have this running more efficiently, and they didn't seem to be understaffed. All I can say is don't forget your book. read more

Well, yeah, I had to wait a while, after all, it's the DMV! But, it gave me time to review the Driver's Handbook. But, then, I took my written test, and they allowed me to take my driver's test and my visual all in one shot! The only prob as that I couldn't find my current registration... so off to the license plate division I went! read more

This was the greatest DMV experience of my life. Went in on a Tuesday morning for a license transfer from California and was back out about 40 minutes later! Everyone was incredibly helpful and friendly. It may be because I have a different perspective coming from chaotic LA (the DMV is an all day affair there) or maybe because I just got in at a less hectic time, but with no appointment I am out in less than an hour?? Holy moly, I love Boulder! read more

Well, it's the DMV. I waited far longer than I should have to get my Colorado driver's license. After consulting the website, I selected Broomfield. I congratulated myself on getting there at opening time, with no line, only to find they didn't issue DL's there. I was advised that Boulder would be the best bet. I spent far more time in the car than I did waiting at the DMV. Boulder DMV, housed in a strip mall ... there was a kiosk that provided a ticket, T410, a number sadly burned in my brain now. They gave an estimated time of 44 minutes; ended up being about 1 hour, 15 minutes. But everyone was friendly. I spent 4 hours driving/waiting ... no wonder I waited this long. read more

Marie was singularly the rudest person at dmv I've endured for years. I came up and she started barking at me rather than speaking to me in a professional manner. read more

Taking the advice to avoid the morning rush hour we arrived there at 11:15am on a Tuesday to transfer our out-of-state license. A woman greeted us at the door and checked we had the appropriate documents before giving us a ticket (very well organized, so you don't wait if you are missing a document). We were called in 10-15mins and we were out of there before 12pm (both of us) without even an appointment! The people I interacted with were very friendly! read more

Friendly, efficient and simple process. The folks working here are awesome! Lots of smiles and an easy going environment. I was in and out of here in under 30 mins read more

I needed to change my name. I called to the general DMV and received wrong information. When I arrived to the DMV with my passport I was informed I need my naturalization certificate. It was fair enough because the person in The phone was poorly informed about what I will need to be able to change my name. I drove all the way (30-40 min each way) for my naturalization certificate. When I arrived again they told me now I need a new social security card!!!! I accepted it but I tried very polite to explain the DMV lady (older lady) how it would be helpful give the right information anybody else in my situation, explain to them what they exactly need before coming to the DMV. She was rude. I am disappointed in the service they provide. read more

Who would think that there is DMV to earn five stars! One of the most pleasant experiences I've had with any kind of administration. I didn't wait too long, every single person was very friendly, professional and helpful. You will be probably greeted by nice lady, who is going to check do you have all you need, and help you check in. Thank you all! You guys really made my day! read more

Let's be real. No one likes the DMV. I certainly don't. So I went in preparing for the worst, but surprisingly, things went pretty smoothly. I arrived at 10 am, grabbed a ticket, sat my butt down, and waited for about 1.5 hours to get called up to a counter. The transaction only took about 10 minutes, but the employee working with me was very kind, which was enough to suppress my annoyance after that long wait. And after everything was finished, a delicious Mexican meal was awaiting me across the strip mall plaza at Sancho's. All in all, it wasn't too bad--far better than I would have expected. read more

I don't know what people are expecting. DL offices are sporadically located, yet it's a service you have to frequent if you want to drive, so yeah, it's going to be crowded with people who don't really want to be there. Husband and I just moved from Kansas, and we needed to transfer our DLs. Arrived at 10:38 (we had already driven to the Northglenn office and been unable to get in the door because it was so full and we couldn't figure out where to join a line) and grabbed a ticket which estimated our time to wait at 34 minutes. Seems reasonable. At a little after 11, they called us up (I know, real spawn of satan there...). It turns out that we BOTH needed to grab a number even though we were sharing the two pieces of mail which served as our proof of address. The women helping us made it work anyway. She made jokes about us not being in Kansas anymore and how we wouldn't be able to root for the Chiefs now. She was extremely pleasant, but then, isn't the devil supposed to wear a disguise...? We interacted with three different people, the woman who took our info, the man who had us verify the info and collected our signatures, and the man who took the photos. Everyone was nice. No one seemed to hate their jobs. They were making the best of jobs that involve talking to people who are crabby and frustrated. It's not in a nice location. No one likes to wait, but I did not think that it was Hell. read more

A reasonable wait I came here about 15 minutes till noon and there where about 6 people before me. I cam prepared with all the paperwork needed to my process was very fast and smooth. The only thing I found odd was that the place was located inside a shopping mall. Odd. I was expecting a freestanding building with its own parking lot and such. Other than that the place was fine and pretty close to my location. I would not mind coming here again. read more

Easy in and out dmv. Kathy was so friendly and helpful. Best dmv experience I've ever had. No need to take a drivers test when transferring your ID from another state which was a pleasant surprise. read more

This place is garbage. They are so slow and half the staff has a few extra chromosomes. I've been there many times and never had a good experience. They are slow and obviously hate their jobs. The picture lady is awesome but most of the staff are in a circle jerk while there's a line out the door saying that's not their job. Go to literally any other Dmv and do yourself a favor! read more

These horrible people dont even answer the phone!!! If they really had a brain to share between them they would have an answering machine and call you back! Government employees are such slackers, no wonder so much gets outsourced to India. read more

Don't waste your time with this office. The wait time is ludicrous. And if you need to use the restroom while you're waiting an eternity, you can't use it unless you buy something from one of the stores in the strip mall. I'm never using this office again. read more

So. Here's the scoop. Facility is old and the wait is long, BUT they try their best to warn you of the estimated wait and as far as goverment workers go, they are down right cheery. For people who put up with BS all day, they treat you with a lot of respect and patience. The girl at the counter remembered me from my last visit and the camera guy was very pleasent and complimented my hair while he was kindly telling me to move it out of my face. Nice employees. read more

What planet am I on? And what did they do with the old DMV office? We were called up immediately as we walked in (early) for our scheduled appointment. The staff were helpful and friendly. Someone checked us in at the door and made sure we had everything we needed. Terrific experience. Thanks! read more

This place must be one of the nine circles of hell in Dante's Inferno. I don't think you can go anywhere and find a dozen employees of any establishment who display more apathy than this. It hits you like a bad smell as soon as you walk in. It does seem they have been working hard to get their wait times down, but oh god, if you have an issue...... I renewed in person because I'd waited past the expiration grace period, got there as they opened, and was there less than 30 minutes. The problem started when I failed to get the license in the mail. After 30 days I called, hoping to get another sent without taking time from work to visit the office again. The number you need to call is apparently also one of the circles of hell.......you wait, and wait, and wait.....and when you get someone they are.....stumped? They blame to Post Office? Dude, press a button and send me another license. Please. No luck. I have to go in again to get another license. Whoops, you waited too long, now you have to purchase the license again. Are you kidding me? The level of "I don't give a shit" is off the charts. I hate to be one of those who rails against government, because I do believe there are good, industrious people in government who care. Just not here. A poster child for privatization. Shoulder shrugs and dead, vacant looks are not customer service tools, just an fyi. read more

Try the Littleton location it is by far the worst ever you be at. You will wait for 3 to 5 hours then be told you need more than your passport, drivers license, bill with home address, car registration just to renew license. They said I needed my birth certificate. What a F----- Joke. I already had a drivers licence it was my picture on it and on my pass port. These offices need some real help maybe managers that over see the people they hire that have no clue. They would be better off just telling everyone if you have 4 hours and want to come back a few time come on in. That;s what the sign out side should say on the door. bet they hire the people that test the lowest. If they have a test. WOW is all I can say you think Bolder is bad try Littleton you will love Bolder. read more

Unbelievably nice people! We had a horrible experience at the Longmont office and were leery about what we would encounter in Boulder (but thought we should give them a try). The staff was friendly, helpful, pleasant and genuinely seemed interested in the customers - thank you Boulder Driver License Office - you made our day!!! read more