They provide my propane. Done seamlessly. What's not to like. They come. Refill the tank. We pay…read morethe bill. Repeat.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

Very friendly service, great selection of supplies and gasses, happy to be their customer.read more

I on occasion I need CO2 for making soda at home. I bought a large CO2 tank from them to refill my…read moresoda stream tanks at home not only am I saving big money but these people are friendly and professional. They are busy with large company business but still treated me as I was just as important as they were. I'm a customer for life even if it's a small one.

Awesome. Amazing service from this company it's remarkable, most professional, highly trained and…read moreskilled technician, Jordan. Courteous. Excellent communicator. Got right in and set about his tasks in a most efficient, confidence instilling manner. This man knew his honorable trade and profession. Just like back years ago when it took years of training to become considered skilled and a true craftsmen - who took great pride and honoring in their work. Jordan not only resolved the issue lick-it-y split, he went way above and beyond, performing well needed service adjustments and cleaning on my wonderful propane fired living room heater unit. He provided me voluntarily most valuable advice about my unit. Most helpful and educational. What a totally pleasant, stress free, problem easily solved experience. This gentlemen, a true man of his trade, is an outstanding representative for a company that has wonderfully provided all my home heating needs for over 20 years!! Thank you, CES!! Kindest regards. Bob Hunter S Fallsburg rbhunter2025@gmail.com

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

I would like to thank Maela, Jim and the crew at Combined Energy Services for the great service we…read morehave received over the years. This company puts their customers first and go out of their way to provide excellent service. Thanks again. Jean & Paul Banick Lake Adventure

Shout out to driver Robert Peters for going above and beyond the call of duty. He managed to fill…read moreour tank even though our driveway was covered with a thick layer of ice. Job well done!!

Lavinia was so helpful setting up our account. She was Friendly and knowledgeable and got us a…read morecompetitive rate. .

Viv came to my rescue with a smile. we ran out of gas for our drier and she worked hard to send…read moresomeone on a Friday evening so that we are not left without.Thank you soooo much Viv. we are so so grateful for your care.

Brice #705 Good recommendations on boiler maintenance…read more Fast. Fixed issue. Good work.

Wallace owns Carpenter and Smith, so the issues that have come from Carpenter and Smith seem very…read morefitting to review under Wallace as any potential customer should be aware of the lack of service or danger to their home heating system by choosing Wallace/Carpenter and Smith. Carpenter and Smith has been the gift that just keeps giving. 5 months after cancelling with them due to poor customer service as well as technical service. 12 services calls to fix the issue that was never fixed.... And I just found out that they missed another mark that I told them about but they denied it being an issue. Please see my reviews to better understand how each technician as well as supervisor contradict another over issues all at the cost of my boiler not working properly or left with poor parts that can cause damage to it. As well, matters brought to their attention are never a big deal until they actually become one and then it always was a big deal. The great snafu of October 2024, started with the technician swearing my circulator needed to be replaced because it was old.... Nope, they wired my zones valves wrong. They replaced it any way and it made an awful noise every time it ran. I brought this to their attention. It was not a big deal. Every service call after that, I told them my circulator never sounded like that. They told me it was normal. 5 months later. Guess what, my Aquastat needed to be replaced and it had needed to be replaced for some time. It had been going bad. You know how you can tell, noises. The noise was it going bad. Carpenter and Smith misdiagnosed my whole system and almost created even more costly issues for me. A different HVAC company came out and have since remedy the destruction that Carpenter and Smith did to my boiler. Every call with C & S, I mentioned noises and nuances the boiler started to make after they replaced my zone valves and every time each technician told me they weren't issues. Now my circulator runs without making noises. Now my heat shuts off appropriately. Now the system is running more efficiently. Shame on you, Carpenter and Smith.

I don't know if this is a catch-all Yelp page for the entire "Eastern Propane" network of…read morefranchises but this applies to the one in Slatington on Route 873 that has now changed their name to Lessig Oil and Propane. Jan 9, 2023 Short review: I eventually got my propane refilled (Oct 2022) but never heard from the company again for follow up work (as of Jan 2023). The driver is really the only reason they're even getting 2 stars. Prices are pretty much the same across the board. You can probably find a better company to give your money to. Long review: Initial phone call to setup service was November of 2021 (yes, 2021) for a 29 gallon OWNED tank. This company had filled the tank for the previous homeowner for at least the 4 to 5 years prior, if not more. The homeowner passed away. No gauge on the tank, so I had no clue if it was full or empty. I just wanted it filled (if it was empty) or them to tell me it didn't need to be filled and move on. They needed me to create an account and give them my social or I could pre-pay. Cool. I'll pre-pay. Never heard back. I call other companies in the area to refill this tank and turns out those companies are even worse and even more unwilling to take my money. Move forward to September 2022 and the tank is now 100% empty, so it turns out it was full in November of 2021, I guess. I again, call the 3 companies in my area that handle propane, including Eastern Propane. No reply from any of them. It really makes you wonder. I wait a week make all the calls again, this time when I call EP I get forwarded to a different number after speaking to their 'answering person' (I don't know how they have it set up). I spend a good 25 minutes regurgitating my frustrations over the past year and they assure someone will be out. Five days go by and not a peep. At this point, I'm just ready to buy a brand new tank from whomever can show up first and be done with it all. Finally get a phone call, "they'll be out tomorrow at some time to fill your tank and they'll need to come inside to do a leak check, etc." The driver (I can't remember his name) shows up at 8am on October 7th, 2022. He's very cordial, understanding and CAN believe how ridiculous it's been to get this tank refilled. He tells me that he has worked for these other companies and it doesn't surprise him. While he's filling the tank he tells me that he's only going to fill it about half way because they'll need to replace the tank with a new one due to it's age. They'll come back in about a week to do so with a FULL, brand new tank and do the leak test inside the house when they do the swap. I won't be charged anything extra for the full tank, as we'll just be limping along on the little bit he's put in the tank currently. OK, that sounds great! After over a year of dealing with this it's amazing to FINALLY get some good news and some amazing positive help. He puts everything back together. I ask if he needs to come inside to do anything and he tells me that it's not necessary as the service tech that would be coming out would do it. OK. He packs up, hands me the receipt and leaves. Three months later. Zero follow up phone call. Zero follow up leak test. Zero follow up tank swap. No clue how much propane is in my tank, once again. In all honesty, they should get zero stars, especially for false promises and never following through. And the kicker is, they have the nerve to put that the tank is LEASED on the receipt.

I was with this company for 14 years. They were going to leave me without propane for…read moreChristmas, even though my balance was payed in full last week. At the time I was told the delivery would be made. When I called this morning at 8:00 am they told me they could not get yo me till after Thursday which is the day after Christmas, even though they knew I was at 1 percent. The operator Norman was rude and inconsiderate. The sheer disregard for me as a 14 year customer, and the arrogance of the staff to be rude in a crisis to a customer was disrespectful and egregious. The management should be ashamed of this type of interaction and misuse of loyal customers. I highly recommend that you avoid this company.

We got a little cabin in Smallwood late last year, the day of the first snowstorm, so we were kinda…read morestuck with the tank from Combined EnergyServices (CES) for our first winter. However, when I started comparing what we were being charged with receipts from the home's previous owner, the rates were higher than expected. When I called to negotiate with CES, they were uncooperative and failed to even call me back several times. No response to emails, either. Combine that with all manner of absurd policies and fees, and I had enough. Another local business, Sullivan County Septic, recommended I take a look at Van Etten Oil (VEO), so I sent an email and got a personal reply from Eli Van Etten, who quoted me a great rate for LP, along with a no-nonsense price to get a new tank installed and ready to go. I was already being treated better than CES had been so I leapt at the opportunity. On installation day, super friendly Mike showed up and put the new tank in, moved the old tank to the perfect out-of-the-way spot in the yard so it could wait for CES to pick it up, then safety checked all my gas appliances and made a couple of simple recommendations that were much appreciated. On top of everything else, they do algorithmic forecasts of your use needs so that the tank gets filled without you having to remember to call, and the price is better, even if you don't buy a ton of gas from them. Win, win win.

PS: They didn't "credit" me for what was remaining in the tank. They charged my friend's credit…read morecard hundreds of dollars who bought the prior delivery for me. This company is so utterly corrupt. They are thieves and liars.

Customer service is terrible. Just bought a house and tried…read moreto set up an account with them. I called yesterday and the individual I spoke with was professional and tried to connect me with the Harrison office. (She is why I gave them 2 stars instead of 1). Was put straight to email where I was promised a call back. Never happened. I called back today at one o'clock and this individual while sounding fairly nice was condescending. This time, she took my name and the address and promised me a call back in 1/2 hour. Here is the kicker! I was to keep the phone with me at all times and not use it. I would receive one phone call back from them and ONLY one...... It is now almost 2 hours since I was promised that one phone call back. They really must want my business. NOT.

Truly terrible costumer service-we finally bought out our tank just so we can switch companies and…read morenot have to be forced to deal with there rude and unpleasant employees. Do whatever you can to say away for them.