I was with this company for 14 years. They were going to leave me without propane for Christmas, even though my balance was payed in full last week. At the time I was told the delivery would be made. When I called this morning at 8:00 am they told me they could not get yo me till after Thursday which is the day after Christmas, even though they knew I was at 1 percent. The operator Norman was rude and inconsiderate. The sheer disregard for me as a 14 year customer, and the arrogance of the staff to be rude in a crisis to a customer was disrespectful and egregious. The management should be ashamed of this type of interaction and misuse of loyal customers. I highly recommend that you avoid this company. read more

Horrible customer service,ripped me off of $500.00 during the covid 19 pandemic when I got laid off from job Service manager rude & nasty will never use there company again and telling all my friends who use them about these thief's business practices I'm sueing them ...... read more

They were a great company now after two sales, they are My Superior Plus We were due a delivery the Jan 17 2022 storm was coming so instead of planning ahead they came at the height of the storm. Delivery person didn't even try to walk to the tank. We were able to have a path plowed the next morning. It is now 5 days later and they still haven't been able to return. Will definitely start looking for a new company. read more

Sara and Joseph helped me out when I was in a bind. I'm a new home owner and didn't know anything about propane, but of course I learned the hard way which was running out of it completely. I called a couple of companies that weren't helpful then I found them. Told them about the urgency, because a house left unheated and they knew that can cause lots of problems. They sped up the process got to the house the very next morning and filled up my tank. And went into my house and helped me check all the pilot lights to make sure everything was up and running and even offed to help turn my heat on since I wasn't there. Can't ask for anything more than that; now that's what I call customer service. Thanks Eastern Propane. read more

I don't know if this is a catch-all Yelp page for the entire "Eastern Propane" network of franchises but this applies to the one in Slatington on Route 873 that has now changed their name to Lessig Oil and Propane. Jan 9, 2023 Short review: I eventually got my propane refilled (Oct 2022) but never heard from the company again for follow up work (as of Jan 2023). The driver is really the only reason they're even getting 2 stars. Prices are pretty much the same across the board. You can probably find a better company to give your money to. Long review: Initial phone call to setup service was November of 2021 (yes, 2021) for a 29 gallon OWNED tank. This company had filled the tank for the previous homeowner for at least the 4 to 5 years prior, if not more. The homeowner passed away. No gauge on the tank, so I had no clue if it was full or empty. I just wanted it filled (if it was empty) or them to tell me it didn't need to be filled and move on. They needed me to create an account and give them my social or I could pre-pay. Cool. I'll pre-pay. Never heard back. I call other companies in the area to refill this tank and turns out those companies are even worse and even more unwilling to take my money. Move forward to September 2022 and the tank is now 100% empty, so it turns out it was full in November of 2021, I guess. I again, call the 3 companies in my area that handle propane, including Eastern Propane. No reply from any of them. It really makes you wonder. I wait a week make all the calls again, this time when I call EP I get forwarded to a different number after speaking to their 'answering person' (I don't know how they have it set up). I spend a good 25 minutes regurgitating my frustrations over the past year and they assure someone will be out. Five days go by and not a peep. At this point, I'm just ready to buy a brand new tank from whomever can show up first and be done with it all. Finally get a phone call, "they'll be out tomorrow at some time to fill your tank and they'll need to come inside to do a leak check, etc." The driver (I can't remember his name) shows up at 8am on October 7th, 2022. He's very cordial, understanding and CAN believe how ridiculous it's been to get this tank refilled. He tells me that he has worked for these other companies and it doesn't surprise him. While he's filling the tank he tells me that he's only going to fill it about half way because they'll need to replace the tank with a new one due to it's age. They'll come back in about a week to do so with a FULL, brand new tank and do the leak test inside the house when they do the swap. I won't be charged anything extra for the full tank, as we'll just be limping along on the little bit he's put in the tank currently. OK, that sounds great! After over a year of dealing with this it's amazing to FINALLY get some good news and some amazing positive help. He puts everything back together. I ask if he needs to come inside to do anything and he tells me that it's not necessary as the service tech that would be coming out would do it. OK. He packs up, hands me the receipt and leaves. Three months later. Zero follow up phone call. Zero follow up leak test. Zero follow up tank swap. No clue how much propane is in my tank, once again. In all honesty, they should get zero stars, especially for false promises and never following through. And the kicker is, they have the nerve to put that the tank is LEASED on the receipt. read more

Since Superior took over service has gone in the toilet. I have been a customer with 2 prepaid accounts with since 2007 a balance in my favor of USD 1088.79. when I told them I was canceling my account and could they please send me a check. I was told it first must be approved and "IF APPROVRD" it would take 6 weeks after approval to receive my money. I just switched to Modern Gas with much better rates and a very nice voice on the other end of the phone. I suggest all of you do the same read more

Their residential low usage prices are so high - $4 a gallon - not willing to help with it either Now looking for another company - went downhill when Superior took over the company. read more

The prices for propane are 40% higher than other companies in the area. And they charge fees for the tank rental that most other companies do not. The extra cost of $1 per gallon easily translates to $300 extra per delivery. Even after they merged with Superior the prices have stayed high. I recommend you call other companies. read more

Beware: If you do not use at least THEIR required amount of propane, you get a "RECURRING CHARGE" bill for propane you didn't use. This is in addition to the monthly TANK RENTAL charge. Delivery service has been good. Don Coyle read more

Used to be a great company but after they sold out to Energy Services of Boston, the customer service has gone way down and the prices have gone way up. Triplicate billing from delivery man, Eastern Propane, and Energy Services is both confusing and unnecessary. Sad to see another locally owned, personable business fall under a huge corporation ownership. Used to be a person, now an anonymous voice on the other end of a corporate call center. read more

Was shocked that their service tech showed up at my house with no mask. How does he know I'm not contagious?

called to place delivery on thursday they showed up on friday & i am a non local customer very good service experiences through out the years of being a customer prices are below the national average loaner tanks are very clean read more