I had such high hopes for my first experience with Bottega, as every designer friend I have works with this company. When we selected our tile last Nov, the owner told us there would be a 14-week turnaround time. So we lined up all our contractors (tile, paint, wallpaper) accordingly. I called a few weeks before the delivery date only to eventually be told (after weeks of unanswered emails and phone calls) the manufacturer was very delayed and it would be another 14 weeks before we would receive the tile. So, I called the manufacturer myself to see if there was anything that could be done on their end, and was told that the order had only placed when I had called to check in January. Now caught in a whopper of a lie, the owner has gone completely silent and for weeks has avoided any contact with me or my husband. I understand that things can fall through the cracks--mine are very small jobs in a very busy season for the company. The owner seems to be disorganized and overwhelmed--things that are totally forgivable. But to be lied to and ghosted like this is beyond unprofessional. It is also such poor form to unfairly pass the blame onto one of their largest business partners. I cannot in good faith recommend working with this company. It pains me, as it is local and woman-owned, but this is wholly unacceptable. read more
