When I entered the store, I was acknowledged by the person occupying the front desk. She greeted me…read moreand asked if there was anything I was looking for. She directed me to the item I requested, and said there was more online. I never heard from her again . I wandered around the store for 45 minutes. I passed by two desks where guys were sitting and nobody even said hello or asked if they could help me! Not impressed whatsoever with the customer service. Beautiful items in the store, but I will not give them my business.

I would highly advise against working with Ferguson as much as I hate to give a negative review it…read moreis an accurate reflection of our experience. Our contractor gave us the name of the rep past clients had worked with (he did not have a strong relationship with he told us that to start) but we decided to try because of the selection they have. We were very early in our project and had not begun demo yet. After literally 6 weeks of calling and emailing and never getting a call back I went in person super frustrated and asked for someone new to work with. Even just making a phone call was so stressful because their call system sends to other cities every time and never to Fort Worth- such a time waste. We were assigned a new rep. She was very nice to work with in person, but again nailing her down was difficult. Emails would go unanswered for so long for simple questions on getting things ordered. We ordered our kitchen sink, faucets, and some hardware with them. I wanted to also order all cabinetry hardware with them, but when its SO hard to get an appt or email back I decided we couldn't give them anymore business. Chip at Pierce Hardware is amazing if you're looking for top notch customer service and someone who knows the trade well! Today we got a letter in the mail from a 3rd party saying that we/our contractor had not paid our bill with Ferguson from back in April and we were over due. Such a nightmare, it was all paid at time of purchase. Their system is a mess and causes such unnecessary stress. Just avoid them!

Absolutely wonderful store with outstanding designers, lovely displays and incredible store…read moremanager. I highly recommend the tile shop. This is the store to go plan your shower,bath ,flooring, whatever,because they are not only excellent but they have integrity. You can really trust a store that stands behind their items and service when something doesn't go quite as planned and they take care of everything with courtesy and professionalism. If I ever have another project, the Tile Shop has my business. I highly recommend them!

This is a new store in our neighborhood. The Manager Brian is amazing. He is extremely…read moreknowledgeable and was a tremendous help in assuring we have a successful project. He showed us several products, in addition to the beautiful tiles, which we didn't know existed. When I expressed concern that the grout smell might cause breathing problems while drying, Brian went to the back and mixed up a small batch of the (stain-proof!) grout in a bucket and let me check it out. If you have a tiling project go see Brian.

Would highly recommend this company. We are in the process of remodeling a bathroom and they were…read moreso easy to work with and helpful. The parts I needed right away were on hand and the rest arrive the next day. Ask for Donna she knows her stuff!! P.S. Try out the restroom while your in the office. You will thank me.

I went in today for a few plumbing parts needs and I was amazed! One part Melissa suggested was…read morecovered by a Grohe lifetime warranty I didn't know about, so free and to be shipped directly to me this week. On another Kohler part we discussed the availability and carefully selected the proper part. She ordered for me and it was about $10. They were very friendly, prompt and efficient. A real surprise and very professional. Give them a try when you need plumbing help.

This place is a big one. Each areas is sort of section off by type, be it kitchen, bath, or…read moreliving room, add to that by tile or wood. We went in looking for some deals on tile for the spare and craft bedrooms and found some really nice designs for not a lot of cash. We were really surprised at how reasonable the prices were compared to the chain hardware stores. Some of the tiles we found were half if not a bit more than half off what the the chains stores are charging for similar designs. Service was a different issue, as there were plenty of employees running around but we didn't hear a single word from any of them until we flagged on down to ask questions. Either way, the less expensive prices are worth the lack of customer service for us.

Came in today to purchase a lot of tile for 3 showers, Jessica went above and beyond to help us…read moresetup our huge order through the pro desk since we did not order ahead and stayed with us to ensure it went smoothly to the end. Everyone here was very kind and helpful but when you come ask for Jessica and she will give you the best service!

We used Pierce Hardware for our kitchen remodel, and they were an amazing help!! I didn't know I…read moreNEEDED a Galley Workstation instead of a regular kitchen sink, but I did, and it's fantastic. All of the deliveries were timed perfectly for when the items were needed and their expertise and customer service are just top notch. A rarity these days!

I called these people looking for soft closing door hinges and I e-mailed a picture of them over to…read morehim. Even though he did not sell them he helped me locate them at a different store other than Pierce. After calling them and finding out they had them in stock I called the store back up and thanked them for going above and beyond. Wonderfully knowledgeable people and willing to help.

Had a great experience with Shane when purchasing new appliances for our new home. He really knows…read morehis business and makes great recommendations based on your usage. I would highly recommend him if you are in the market for new appliances.

Great variety of high end appliances. Knowledgeable assistants. Will help redo whole kitchen or…read morejust purchase appliances

The Kitchen Source was amazing to work with on our new kitchen. Amber and her team were…read moreprofessional and a great resource with ideas to meet our needs. In addition, installation was on time and very well done. I would absolutely use them again!

Brandon did an excellent job replacing several window sills that had rotted out, including a couple…read morethat I had totally botched trying to fix them myself with wood filler. Will absolutely be using him again for anything else that pops up around the house!

Joe was awesome, he did a great job. His work was clean and orderly. I will be requesting him for…read moresome more home repairs in the future. I am grateful he was patient to listen to some of my near future home projects and provided some suggestions. The price was fair and the rate was provided to me beforehand. Good service from a good company.

Stopped in recently to pick up a new coffee machine and ended up grabbing some Earl Grey tea as…read morewell. I wish I could remember the name of the woman who helped me with the tea; she was wonderful. They didn't have any Earl Grey on display, so she went out of her way to check the back and brought some out for me. I really appreciated that extra effort! We usually visit the Southlake location since it's closer to home, but we'll definitely be back here too. Every Williams-Sonoma visit is a treat, and this one was no exception. Always a pleasure to shop where great products meet genuinely helpful service.

This location is meh. Any time me or my family visit, we're rarely greeted or assisted. When I…read morevisit William Sonoma, I'm usually ready to buy, and don't have a lot of time to waste. So, when I'm at this location it always bothers me that what should be a 10 minute shopping experience can easily turn into a 30-40 minute ordeal. I usually have to visit the Southlake location to get what I want in a timely manner which is more of a hassle since the Fort Worth store is closer to my home.

Working on my third project with them. Haley is the best, very knowledgeable and goes above and…read morebeyond. Facility has a good selection, good install availability, and does good work for a fair price. Highly recommend!

Called to get information about floor tile for a project. The person answering the phone was rude…read moreand seemed uninterested in helping. I thought it might be a fluke so I drove to the showroom a week later. I encountered the exact same treatment. I wanted to see tile samples for an upcoming project and after several minutes of totally irrelevant questions I was told "Well, you know we don't have tile here that you can take home today. It has to be ordered". I have GC'd a dozen or more complete builds and countless remodels and have never experienced this level of poor service on any material purchase.