I'm sharing my personal experience so others can make an informed decision prior to just trusting…read moreprofessionals who are supposed to provide proper and professional care. About three weeks ago I had, what should have been a minimally invasive procedure, done at this location. Since then I've experienced ongoing complications that have not been properly addressed, nor fall under categorically minimal side effects that may result from the procedure, if it is done correctly.
Despite reaching out multiple times, I have not been given a clear treatment plan or consistent follow-up care but instead I've received delayed responses or made to feel that it's a personal issue rather than a result of improper care. My condition has only worsened over time, and I've been left to manage this largely on my own.
From the beginning, there were inconsistencies in communication. I was sold a package but later told I had misunderstood what was included in the package. I was also told that I would be sent home with aftercare products, which I understood to be part of the service, but were later presented as additional add-on products to purchase for necessary aftercare. I was given the run around from the time of purchase, until now that I have made several attempts to resolve this not only amicably but primarily to get my skin heath back.
I was made to feel that this was an isolate issue because of my own skin but have since consulted with other RNs and licensed aestheticians to better understand what actually happened. Based on what I shared with them & their assessment of the aftermath, they expressed concern about how the procedure was performed, including the intensity, level of aggressiveness and the lack of proper skin assessment or testing beforehand by the aesthetician as there are different classes that the procedure fall under, some of which do not comply with certain skin types.
I have tried to be patient, reasonable & more than fair in giving the business an opportunity to address this, but the responses thus far have been dismissive, unprofessional and lackluster given the severity of the situation & how it has damaged my skin & impacted my overall conscious throughout my day to day activities.
This experience has had a significant impact on me, physically, emotionally, and professionally, and not something I take lightly. I had previously referred several friends here, which makes having to write this, even more disappointing. At this point, I do not feel comfortable continuing treatment with this provider as they have shown their lack of care & professionalism from start to finish. I am currently exploring further options to address the situation & hope that the business takes it seriously in working towards an actual resolution, prior to me taking further action to do so.